The Good Guys Aircon installer installed the wrong model

mrjayviper on 05/01/2023 - 01:19
Last edited 05/01/2023 - 11:24 by 1 other user

Basically I bought "model a" but got a "model x" instead. I paid for the Aircon and installation together. Good guys then arranged to have the Aircon be picked up from their store and installed at home.
The Aircon power is the same except the one I paid for use newer with features I liked (hehe I chose it over other models/brands).

What are my rights? I had a look at the ACCC page (https://www.accc.gov.au/consumers/problem-with-a-product-or-…) and I think refund or a replacement. I would much prefer a replacement as I really wanted the original model I paid for.

Thoughts?

Electrical & Electronics

Related Stores

The Good Guys
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closed Comments

  • BugsBunnyAUS on 05/01/2023 - 01:22
    +179

    My thought is that I wonder if you thought to ask The Good Guys about this.

      • jjjaar on 05/01/2023 - 09:00
        +250

        Just FYI, 363 times out of 365, they reopen again the next day.

        • furyou on 06/01/2023 - 14:59
          +2

          You forgot easter LWK

          • jjjaar on 06/01/2023 - 18:08

            @furyou: Stores are only restricted from trading on Good Friday.

        • bejahi on 07/01/2023 - 13:55
          -2

          How do they close 365 times but only open 363?

          • jjjaar on 07/01/2023 - 14:03
            +2

            @bejahi: 363 times out of 365 days… 🙄

      • SF3 on 05/01/2023 - 11:00
        +20

        Sounds like cognitive torture to have to wait for ~10hrs. 🤷

      • ChatCPT on 06/01/2023 - 13:20
        +7

        god
        society really is going down the toilet

        • doctordv8 on 08/01/2023 - 15:49

          ….going…going….gone!

      • Mancandy on 07/01/2023 - 10:06
        +8

        no, I'm pretty sure this was Good Guys end game. now that they've switched ACs on OP they're packing up and fleeing the country.

        • jace88 on 08/01/2023 - 16:07
          +3

          Are you suggesting they weren't actually good guys?

    • 87percent on 05/01/2023 - 08:40
      +11

      Controversial take

  • lachhelix on 05/01/2023 - 01:55
    +23

    If your invoice has a different model than the one they provided to you/installed, I'd imagine once you tell them, they're going to swap it over for the correct model.

    Can't imagine they'd give you a refund because they'd have to pay to get it removed and you'd be left with a giant hole on your wall (if a new install)

    • CocaKoala on 05/01/2023 - 20:08
      +21

      you'd be left with a giant hole on your wall

      There will be nothing glorious about that.

      • Jackson on 05/01/2023 - 21:58

        There no giant hole for split systems. There will be a small hole. I doubt the OP bought a window rattler

        • lachhelix on 05/01/2023 - 22:50
          +7

          I mean my definition of a giant hole in a wall is anything bigger than a nail hole 😂

      • paloverde88 on 06/01/2023 - 01:44

        if that's what they will do I'd make sure i put turd in the air con before they take it away to leave a gaping hole that was never there to begin with.

    • photonbuddy on 05/01/2023 - 20:21
      +11

      Can't imagine they'd give you a refund because they'd have to pay to get it removed

      They'll have to do this anyway. Removing - some times called decommissioning - an AC is almost as expensive as installing one.

      My guess is they will offer a compensation package to OP, because this balls-up is going to cost them hundreds - at a minimum.

      • lachhelix on 05/01/2023 - 20:34

        Oh, yeah, I meant refunding so to get it removed and then have to repair the wall

      • Jackson on 05/01/2023 - 22:17

        It would be completely fair for them to refund the difference and some extra money (up for debate how much, but I would say at least a hundred or two) for lumping them with their mistake for the next 15 years or so the thing might last for. Otherwise they can come and rectify their mistake. If it was me and I spent e.g 1500 on the unit and 700 on the install, and it was missing key features I wanted, I would be asking for at least another 250 off. At the end of the day their markup is way more than that, so they are getting off very lightly. I would probably start at 500 and see if they work it down.

        • photonbuddy on 05/01/2023 - 22:27
          +7

          I would be asking for at least another 250 off.

          I'd be asking for a lot more than that.

          They would have to pay the installer to come and remove the old unit and install the new unit. Installing the new unit would be pretty cheap, as they would re-use all the plumbing and wiring, but it's the removal with having to stop all the gas leaking etc. that would be costing money.

          This cost would be incurred if they wanted a refund, and it isn't a repair situation.

          OP has them by the goolies!

          • Jackson on 05/01/2023 - 22:59

            @photonbuddy: Probably, but maybe not. If it was the installers screw up he might be inclined to come and do the extra labour and wear that than have money taken off him. But yes there is some leverage and if he isn't too greedy he will come out with a nice saving, maybe up to 500. That's my take anyway

            • photonbuddy on 05/01/2023 - 23:10
              +2

              @Jackson:

              If it was the installers screw up he might be inclined to come and do the extra labour and wear that than have money taken off him.

              Well … I suppose TGG could say to the installer "You should have checked!!!" but then the installer would say "You had one job … give me the product to install!!!"

              Whatever happened, OP is dealing with the TGG, not the installer.

              • Jackson on 06/01/2023 - 00:10
                +1

                @photonbuddy: True, but looking at it as a basic equation, there's a dollar amount where it stops making sense. That might be 1-2k for the good guys, but it might be much lower if it's being passed on. Depends on lot of factors but it just boils down to where that line is and not crossing it to your own detriment. It's also entirely possible that the installer had both on board due to doing multiple installs and he took the wrong one out for that customer (although a less likely scenario, it's not ruled out)

                • photonbuddy on 06/01/2023 - 11:01
                  +2

                  @Jackson:

                  It's also entirely possible that the installer had both on board due to doing multiple installs and he took the wrong one out for that customer (although a less likely scenario, it's not ruled out)

                  That's actually a good point, and while less likely, it could have happened if the 2 are similarly popular with buyers.

                  In this case, it'd be on the installer to rectify the issue, but OP would be still dealing with TGG …

                  • Jackson on 06/01/2023 - 11:34
                    +1

                    @photonbuddy: Maybe somewhere, someone just got a free upgrade on the same day as the OP got jipped :-)

  • salrock on 05/01/2023 - 03:16
    +2

    What was your aircon installation cost ?

    • nulled on 05/01/2023 - 04:10
      +1

      Would like to know too. Also, who picked up the Aircon?

    • try2bhelpful on 05/01/2023 - 07:56
      +45

      Why would you think they are installing the wrong air conditioner?

        • try2bhelpful on 05/01/2023 - 10:41
          +8

          I recently got an air conditioner installed and I didn’t check the model before they installed it. Didn’t even occur to me that would turn up with the wrong one. I did look at the box to see it was the right brand name but I didn’t look at the model number.

          I do check all my parcels when I open them.

          • SgtBatten on 06/01/2023 - 10:54
            +4

            @try2bhelpful: I had ducted installed over a year ago, i've still not checked if they installed the right model outside. Maybe I should get up and do that….. nah she'll be right.

    • capslock janitor on 06/01/2023 - 12:37
      +2

      thats their job to check

      • EightImmortals on 06/01/2023 - 13:11
        -5

        So?

        I mean OK, it's reasonable to expect the right goods to be delivered but sometimes people screw up so spending a whole 3 seconds to check that what you got was what you ordered should be matter of course. In this case it was an expensive assumption on the part of the OP. Not sure why all the down votes, am I the only one in Australia who checks their parcels?

        • GrueHunter on 06/01/2023 - 17:42
          +1

          You know the answer. They didn't check.

          Guess what that changes? Nothing.

        • skidexa on 08/01/2023 - 01:06
          +2

          blaming the victim here when the store is at fault?

    • DingoBilly on 07/01/2023 - 09:54
      +2

      Lol some of us have better things to do than micromanage others.

      I might check afterwards once they leave/if things aren't working, but otherwise life is a lot better if you're not paranoid/distrustful of everyone.

  • Hansi on 05/01/2023 - 07:28
    +12

    If at all happy with it, you may be able to save some $$$ if they give you a discount for keeping it (removing it and putting the correct one in would be much more expensive for them).

    Australian Consumer Law wise obviously you are entitled for them to deliver the goods (aircon) and install it (service).

  • tomleonhart on 05/01/2023 - 07:50
    +10

    somehow i'm pretty sure if you call the goodguys they will sort it out.

    • Porker on 05/01/2023 - 08:04
      +8

      Think OP wants answer now, as opposed to a few hours time when GG is open…

      Figure most would contact GG as you're right, they'd have the answers.

    • macrocephalic on 06/01/2023 - 12:49
      +2

      The naivety of someone who hasn't dealt with the good guys before.

  • SBOB on 05/01/2023 - 08:00
    +2

    as you've given no details on the model or differences, the solution could be anywhere between swapping the remote for the new models, swapping just the internal head-unit, or having to replace the entire thing.

  • prisonmike on 05/01/2023 - 09:16
    +1

    What if they gave you the difference between the price of the two models ? Or are you looking for a law suit with them with a massive payout ?

    • pegaxs on 05/01/2023 - 09:26
      +17

      100% they are waiting for someone to say “get them to replace it with the unit you ordered and get them to give you a full refund…” then it’s “Thanks, this is the advise I was looking for…”

      • prisonmike on 05/01/2023 - 11:00
        +5

        I would be looking for atleast a million dollar settlement for mistake like this. :D

    • SF3 on 05/01/2023 - 10:57

      I asked OzB, and they said…

  • Seraphin7 on 05/01/2023 - 09:24
    +13

    OzGoodGuysHotline here.

    We can definitely arrange a replacement and refund for your trouble. Please DM with your credit card details and I can have someone over to your house this morning.

  • MS Paint on 05/01/2023 - 09:31
    +2

    Store has just opened now in Radelaide.

    What did they say?

    • Nugs on 05/01/2023 - 09:53
      +23

      "we need to get back to you", store then checks Ozb for adviSe
      .

      • MS Paint on 05/01/2023 - 09:54
        +15

        Case solved then.

        1. Correct system installed
        2. Full refund
        3. $200 TGG gift card
        4. Free Tesla model Y

        /thread

        • WreckTangle on 05/01/2023 - 10:00
          +27

          Plot twist. OP instead receives a Tesla model 3.

    • pharkurnell on 05/01/2023 - 10:15
      +1

      What did they say?

      Your call is important to us… leave your name and number after the tone and we will ignore you

      • iNeed2Pee on 05/01/2023 - 10:22
        -1

        Franco cozzo is my name. Call me back please

  • Manny Calavera on 05/01/2023 - 11:03
    +10

    What happened, OP?

    I'm too deeply invested in this one to let it go.

  • vince088 on 05/01/2023 - 13:18
    +1

    off topic, how much is the aircon and how much was installation?

  • PrettyBrokeTBH on 05/01/2023 - 13:45
    -7

    Why would anybody buy an AC from a store instead of just calling an AC company who buys them at whole-sale pricing and getting them to supply and install.

    • lachhelix on 05/01/2023 - 13:47
      +7

      I got mine from the good guys via ebay after site wide discounts and vouchers for 25% less than what my brother can who works for an AC wholesaler

    • payless69 on 05/01/2023 - 13:51
      +1

      The HN fanboys get a kickback here to ask you to get one with no warranty.

    • SBOB on 05/01/2023 - 15:59
      +4

      AC company who buys them at whole-sale pricing

      you think good guys is buying them at retail from Panasonic/Fujitsu etc?

      Ducted, sure, thats dedicated AC companies territory.
      Split system, thats well within retail store territory and has been for a very long time.

  • yaziyo on 05/01/2023 - 17:04
    +1

    Any reasonable store would surely offer to either come back and install the correct model, or refund you the difference in price between the two (and I would expect it to be your choice which is offered).

    If you Karened it up enough maybe you could get the installation fee refunded as a gesture of goodwill, but I wouldn't expect them to offer you that.

    I'm not sure what you're expecting from this thread.

  • FlyingMiffy on 05/01/2023 - 18:05
    -1

    They will offer you a replacement, the difference in price or a refund. You get to choose.

  • Harold Halfprice on 05/01/2023 - 18:55
    +14

    Last time this had happened to me, after I called the store and explained what happened - they sent an assassin over to keep me quiet.

    What ever you do, do NOT contact the good guys. You don't know what they might do.

    • Massive Flog on 05/01/2023 - 19:59
      +3

      Must have been a shit assassin; you're still alive. Or are you posting from beyond the grave?

      • SBOB on 05/01/2023 - 20:11
        +6

        Harold Halfprice has a very particular set of skills, skills they have acquired over a very long career. Skills that make them a nightmare for people like Gerry Harvey…

        • Daabido on 05/01/2023 - 21:48
          +2

          His name is whispered in hushed tones. They call him, the Professional.

          • Antikythera on 08/01/2023 - 18:04
            +2

            @Daabido: He's the cat that won't cop out when there's danger all about.

      • tonsta on 09/01/2023 - 14:10
        +1

        They went to the wrong house… again

    • Typical16-bitEnjoyer on 09/01/2023 - 11:58

      OP hasn't been seen for 4 days. I take that as essentially proof that OP was assassinated.

  • Name on 05/01/2023 - 22:09
    +7

    My guess is they'll push to refund you the price difference between the two models. Anything else will cost them money.

    Stand your ground if you really wanted the other model.

    In either case you need to get it sorted - if you have any warranty issues, they'll ask for the receipt that matches the a/c installed.

  • rambao9 on 06/01/2023 - 02:43
    -1

    If the model is similar enough, a reinstallation might not be that difficult given piping and everything is already done,

    Or it could be dreadful cuz it’s completely different

    • photonbuddy on 06/01/2023 - 11:04

      You can't just unplug the old AC units and put the new ones in - legally anyway.

      You have to handle the gas correctly, which costs time and money. This is why most installers will tell you to buy a new AC unit, rather than try and move an existing one if you are moving residence.

      • Ricktheroller on 07/01/2023 - 08:47

        Wait, what? People take their ducted/split air conditioner with them when moving? Do they take the light fittings, switches and internal cables as well?

        • initiateit on 07/01/2023 - 09:40

          No they don't. Moving an ac requires it to have the gas or refrigerant captured as it's a closed system and this can cost as much as 500 bucks including removing the AC from the wall and the outdoor system and terminating the power.

          • tonsta on 13/01/2023 - 03:21
            +1

            @initiateit: Removals are simple. You actually don’t need any equipment to capture the gas back into the the compressor and if it’s not hard wired (if you’re lucky) just unplug it and fill in the holes where the copper used to be.

            It’s only when you install you need to evacuate the pipes which is when you need the special equipment.

        • photonbuddy on 07/01/2023 - 15:32

          People take their ducted/split air conditioner with them when moving?

          Yep. Surprising, I know,

          When we had our 2 splits installed, I didn't have a clue, so asked about this.

          Installer told me unless it's happening within 12 months or so, it's not really economically viable. He followed up by saying he does around 20 relocations a year, some older systems included.

          Removing a ducted system would be a whole other level though.

          • 811b11e8 on 09/01/2023 - 07:55

            @photonbuddy: I almost put aircon in a house i was renting, I would have paid to have it removed just so the landlord didn't get to keep it.

            • photonbuddy on 09/01/2023 - 10:31

              @811b11e8: You would have messed-up then!

              You should have made sure it didn't work in a way that was expensive to fix. Then the Landlord would have had to pay for it's removal.

        • pwnd on 09/01/2023 - 12:23

          I had the owner of the house we bought take the batteries from the air con remotes with them….

  • Korban Dallas on 06/01/2023 - 05:17
    -1

    What are these key features you speak of.

    Very vague op.

    • Antikythera on 08/01/2023 - 18:09

      1 - cold air out
      2 - power saving "off" mode
      3 - ambient noise generation
      4 - green light "on" indicator

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