The Good Guys Aircon installer installed the wrong model

Basically I bought "model a" but got a "model x" instead. I paid for the Aircon and installation together. Good guys then arranged to have the Aircon be picked up from their store and installed at home.
The Aircon power is the same except the one I paid for use newer with features I liked (hehe I chose it over other models/brands).

What are my rights? I had a look at the ACCC page (https://www.accc.gov.au/consumers/problem-with-a-product-or-…) and I think refund or a replacement. I would much prefer a replacement as I really wanted the original model I paid for.

Thoughts?

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closed Comments

    • Some hookup to home smart systems for example.

      I know heaps of people who automate aircon to only pump when there solar is kicking on for example. Espically benefitial if your with an energy provider like amber who charges you to export electricity most of the time in the middle of the day.

      Other aircons sense people in the room and only switch on when the room is used. This can save heaps of money for things like studies or kids rooms that are rarely used.

  • Maybe the good guy installed the wrong employee.

  • -2

    OP looks at invoice, "They installed the wrong model!"
    better get onto ozbargain and tell them about it

  • How much was the installation anywaz?

  • +2

    come on, they are open now, what's the update?

    • +9

      Probably busy waiting for good guys to close again

  • +2

    Have you considered seeking the assistance of outlaw motorcycle gangs?

  • +8

    OP's like this should be banned, what's the outcome?

  • +1

    dammit OP

  • So….. This is the power of a redditor

  • +6

    I scrolled this far with so much hope… update please?

    • possibly resolved satisfactorily if they havent come back to whinge

  • -1

    I can’t believe no one has said it yet

    Bikies.

  • +1

    you guys underestimate the ozb think-thank

    i will ask whatever under the sun

  • The OP was online 4 hours ago and no follow up… no news is good news?

  • +2

    his stalling till winter

  • +3

    Do let us know what 's the outcome? 🍿🍿

  • +1

    The good guys sent the bad guys

    • maybe they outsourced the bikie guys

  • Ozbargain complaint, when you found this aircon, why did you not report it as a bargain to the Ozbargain community i feel cheated knowing i could have saved on an aircon

  • +2

    It's pretty unlikely OP is going to come back with an update. If you look at the edit history they tried to delete the post content after they got hammered early on.

  • +1

    Something similar happened to me. A smallish company installed a speakers to my car, when I went to pick up the car the bill was twice what I was earlier told. Turned out they installed the top of the line speakers for me by accident. I was able to negotiate a very good price for the speakers as it would have cost them to remove and replace.

    If I'd be you, I might ask a 30% refund as you didn't get what you initially bought.

  • +5

    You all hammer OP for asking OzB instead of TGG, but deep down we all love these posts

    • +2

      Have you read the one about being fined for running a red light?

      What a time to be alive.

  • I would ask for a refund for the installation and the price difference between the models.

  • +4

    I'm going to personally keep this thread alive until OP gives us an update

  • +3

    This is ridiculous! I need answers and i need them now! OP what happened. Did you fold and accept the first offer like a refund of the difference between the two models. Or did you stand strong and hold out for at least a few hundred? Im running out of patience OP… do not disappoint us

  • +1

    Is Op cool or not?

    • Is Op fool or not?

      FTFY

  • +3

    Need update, please please please 🙏
    I need updates.
    I need closure.

  • +5

    Perhaps OP has been told to just chill until TGG get all their ducts in a row. I wonder if OP will still be a fan of TGG after this.

  • When I had air conditioning installed they had to run cables and put it on its own circuit with its own breaker in the fuse box.

    Was that part of your install OP ?

  • No answers….

    Send out The "Special Forces Squad"

  • And no reply or update. Was this a troll post?

  • +7

    OP had to sign an NDA and can't discuss anything more about it.

  • +3

    Plot twist: good guys came back and installed the new one right next to the old one.

  • +9

    OP had obviously made a mistake and good guys were in the right… otherwise we would have an update.

  • +1

    Yawn

  • OP, please

  • so what's doing OP..give us an update

  • +2

    OP, update or ban. Last warning.

  • Thanks for nothing

  • Serious, 5 days and still no update ffs

    • Exactly. What's the point of this thread if we never hear from the OP.

  • Thread closed due to inactivity from OP. OP may request thread to be reopened if they wish to comment again.

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