Techfast Build issues - Computer Black screen & Restarting

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  randomusername2017 on 12/12/2022 - 10:56

  Nearly 12 months … congratulations 🎉

  • 

    Baebs on 12/12/2022 - 11:05

    Luckily within 12 months.

  • 

    jimbobaus on 12/12/2022 - 23:12

    My 3 techfast machines are over 3 years old without a single issue

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  RichardDo on 12/12/2022 - 10:58

  I would update the video drivers first. Then check i this issue corresponds to a windows update.

  • 

    Baebs on 12/12/2022 - 11:05

    Thanks, it had started after straight after a Windows update 2 weeks ago, what would you suggest I do?

    • 

      jv on 12/12/2022 - 13:18

      what would you suggest I do?

      delete the video drivers and reinstall them.

      • 

        Baebs on 13/12/2022 - 12:03

        Thanks, gave it a go but there was no change.

        • 

          pnt on 13/12/2022 - 16:57

          @Baebs: I am no expert and dread troubleshooting PC problems, without spare parts for isolating cause, don't have much to go on.

          I googled "nvlddmkm cannot be found" from your other comment, its great to have some lead.

          Maybe try changing back to previous driver, is at least something you can do without spare parts. Perhaps the drivers were updated with the window update, is that a thing? Although maybe the windows recovery installation already rolled back the drivers. There are other suggestions in the google search results. Who knows if any of them will work?

          I guess windows has a rollback / restore point mechanism to go back to before the update, but I don't know much of it. Might not be able to, since using the recovery window.

          It is all very stressful and time consuming.

          • 

            Baebs on 13/12/2022 - 17:38

            @pnt: Yes I had run the computer after the recovery for a day without updating or reinstalling drivers and found no difference unfortunately.

            The shut-down would occur before and after the updates.

            Still waiting for a response from techfast.

            • 

              pnt on 13/12/2022 - 18:20

              @Baebs: Changing back to an older drivers is my best guess. Maybe something from before June 2022. Only a guess.

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  Loot N Plunder on 12/12/2022 - 11:13

  It sounds like its going into sleep mode have you checked the power settings? Does it do this when idling or when you are sitting there using it?
  Does it do it if only one monitor is connected? try one monitor in a different input at a time
  Are you running the latest graphics drivers/bios or upgraded lately?

  • 

    Baebs on 13/12/2022 - 12:03

    It happens whilst i'm still using it which is frustrating. The computer shut off twice whilst typing out the post which is incredibly frustrating and it's unusable.

    Graphics drivers and windows. are fully updated.

    Last night I had reinstalled windows via the Recovery settings and the issue is still happening but more frequent now.
    Now:
    1. Monitors will all shut off but keyboard and mouse will still be responsive.
    2. After a minute the computer will restart itself.

    Still waiting for a reply from Techfast.

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  Uncle Chop Chop on 13/12/2022 - 13:59

  Google how to access the "event viewer" within Windows, then check the System log for any errors that correspond in time to the issues you're having.

  This may give you a better idea of what the issue is.

  • 

    Baebs on 13/12/2022 - 15:23

    Recorded a video of the issues, there was a few with "nvlddmkm" error but I have since updated the graphics drivers and the issue is still happening.

    https://youtu.be/WN-3JkWaDv0

    • 

      Uncle Chop Chop on 13/12/2022 - 16:03

      If you're getting the nvlddmkm error when you're experiencing your black screen issue, then you're most likely looking at either a bad GPU (or unstable overclock) or bad video driver.

      Assuming you haven't overclocked the GPU or messed with BIOS settings, the best way to test would be a clean install of Windows. If you can get your hands on some form of spare hard drive, you can try a fresh install of Windows on that without risking losing any data on your main drive.

      • 

        Baebs on 13/12/2022 - 16:12

        Thanks for the reply, I haven't messed with BIOS or tweaked any settings like overclocking etc.

        I had reset windows via the Recovery settings but with the option of saving my files etc.

        After that I have updated windows and my graphics drivers. The issue is happening more frequently now.

        Previously when typing this post, I could perhaps go up an hour or more of uptime without the black screen happening. It is however now happening within 10 mins.

        • 

          Uncle Chop Chop on 13/12/2022 - 20:39

          @Baebs: I'd be leaning towards the GPU being faulty then at this point.

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  Planky on 14/12/2022 - 01:21

  +1

  I recall having a similar issue with nvlddmkm crashing (resulting in black screens) a few years ago. Usually it would recover and display a message saying the driver had a problem but not always. I don't specifically remember what the fix was unfortunately (I have a vague feeling it was PSU related). There's a few things you could look at:

  • Roll back to an older nvidia driver (though from your video you have other drivers crashing so I don't think this is the cause)
  • Update the chipset drivers (from manufacturers website, Ive seen issues with drivers installed by windows update)
  • Updating the bios
  • Reseat the power connectors on the graphics card, motherboard, harddrives if you are comfortable with doing so
  • Test with another PSU if you have one

  Given you are still under warranty keep hitting up techfast in the meantime.

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  Hypebeast twice stan on 14/12/2022 - 11:27

  +1

  jiff jei? milk man right?

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  Hypebeast twice stan on 14/12/2022 - 11:35

  +1

  I would recommend hitting up techfast before warranty expires in 2 weeks.
  https://www.techpowerup.com/forums/threads/gpu-randomly-maki…
  Possibly PSU or GPU issue.
  This forum would help.