I got an email from Smile direct club letter me know that they been ordered to make a refund based on misleading information. I made the mistake of getting this stuff form my daughter. Was an utter waste of money and had to get her braces afterwards. But glad to see the ACCC finally getting something from these dodgy places.
The Court ordered SmileDirectClub to compensate affected consumers. SmileDirectClub will contact consumers who are potentially eligible for redress. Consumers who believe they are entitled to compensation should check their emails for communications from SmileDirectClub or can contact SmileDirectClub at [email protected] or on (02) 6145 2903.
You are receiving this letter because you may be eligible for a refund from SmileDirectClub following a recent court action brought by the Australian Competition and Consumer Commission (ACCC). The refunds are being offered to certain eligible customers who purchased SmileDirectClub plastic teeth aligners and/or associated treatment between 1 May 2019 and 31 October 2020 (Aligner Treatment).
Depending on your particular circumstances, a refund of up to $1,174.24 (or more in some circumstances) may be available to you. If you are not sure whether you are eligible, we encourage you to submit a claim and we will check your eligibility.
Are you eligible for a refund from SmileDirectClub?
We have identified you as a customer who may be eligible for a refund. This is because you purchased the Aligner Treatment.
To be eligible for a refund you must:
Have had private health insurance which applied at the time of your purchase of the Aligner Treatment and which included extras coverage for orthodontic treatment; and
Have either:
a. made a private health insurance claim for a reimbursement in respect of the Aligner Treatment; or
b. made enquiries about your private health insurance coverage after the purchase of the Aligner Treatment and found that such a claim would not be allowed; or
c. if you are completing your instalment plan, purchased the Aligner Treatment with the intention of making a claim for a private health insurance reimbursement for that treatment; and
Have either:
a. not received a private health insurance reimbursement in respect of the Aligner Treatment; or
b. received a private health insurance reimbursement less than the refund you would be entitled to under this refund program; and
Confirm that you will not seek any future or further reimbursement from either your private health insurer or SmileDirectClub in relation to insurance coverage for the Aligner Treatment.
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