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Receive a Full Refund on your End Of Life Swann INTCAM IP Camera @ Swann Au

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Receive a Full Refund on your End Of Life Swann INTCAM IP Camera @ Swann Au
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Cashback
0 0 0 on 02/12/2022 - 13:08 swann.com (439 clicks)
Last edited 02/12/2022 - 14:00 by 3 other users

For those who got the Swann camera from this deal https://www.ozbargain.com.au/node/647913 you can now apply for a full refund as the product has reached end of life and will be no longer supported.

Your INTCAM was Swann’s first generation lithium cell battery camera and manufactured over five years ago. Lithium cell batteries degrade over time and we have been notified of some issues with INTCAMs’ battery when charging. Unfortunately, despite a number of attempts, the battery issue has not been able to be rectified to our satisfaction. As a result, we are writing to notify you that INTCAM has reached the end of its serviceable life and will no longer be able to charge or communicate with the Swann Security App after December 15, 2022. We understand that this may cause inconvenience and, as your camera is within its warranty period, we are offering you a refund or the ability to replace your camera with the latest Swann security products at a deeply discounted price. Thanks for your understanding. The Swann Team

To Claim Your Refund
Please complete & submit the form here https://swann.com/intcam-eol

Then our team will be in touch to organize payment

OR

For a Discount on a Replacement

Visit: https://au.swann.com/

40% discount on other Swann product

Add items to cart & use discount code

‘SWAU-ALL1’

NOTE: must use the same email address as that used by the camera(s) on your Swann Security app account. Discount code available for one-time use,

until 31 January 2023.

Electrical & Electronics Security Camera Swann

Related Stores

Swann Communications
Swann Communications

closed Comments

  • jv on 02/12/2022 - 13:10
    +3

    This belongs in the forums, it is not a bargain

    • GOMOOTYPRO on 02/12/2022 - 13:13
      +5

      Why do you do what you do?

      40% off is pretty good…

      • jv on 02/12/2022 - 13:15
        +4

        This is a refund for a faulty item, not a bargain…

        • ashanrath on 02/12/2022 - 13:19
          -1

          This is a refund for a faulty item, not a bargain…

          FTFY

        • GOMOOTYPRO on 02/12/2022 - 13:32

          Still though, why do you do what you do? OzBPD?

    • fratzhaus on 02/12/2022 - 13:15
      -3

      If this isn't a targeted deal, I don't know what is

      • jv on 02/12/2022 - 13:16

        so every warranty claim should also be posted as a bargain then?

    • [Deactivated] on 02/12/2022 - 14:14
      +5

      JV, post some deals yourself, would you

      • jv on 02/12/2022 - 14:32
        -3

        All the bargains for 2022 have already been posted.

      • magic8ballgag on 02/12/2022 - 15:16

        It's easier for them to justt leech off other contributing members of this site.

  • Cloudwarrior on 02/12/2022 - 13:20
    +2

    ozthingsthatarelongerabargain

    • vinnychase on 02/12/2022 - 15:27
      +3

      oz things that are longer a bargain. am I missing something

      • theSav on 02/12/2022 - 16:03
        +1

        Yes, the ‘not’

        • vinnychase on 02/12/2022 - 17:03

          oz things that are not longer a bargain?.I reckon we can lose the t

  • GimmeCashback on 02/12/2022 - 13:25
    +4

    warranties are not bargains

  • Kas on 02/12/2022 - 13:49
    +1

    Apparently it was only 12 months warranty. But they say "We understand that this may cause inconvenience and, as your camera is within its warranty period, we are offering you a refund or" interesting to see how refund process going, EFT or visa Gift card or ??

    • jv on 02/12/2022 - 13:52
      +3

      Under Australian consumer law, you shouldn't be expected to replace your security cameras every 5 years.

      • spence on 02/12/2022 - 14:06
        +3

        please don't tell me wife that, I use this as an excuse to upgrade the cameras

  • stevednj48 on 02/12/2022 - 14:20

    Won't seem to let me upload proof of purchase have tried jpg,pdf,doc what format are others using?

    • jimojr on 02/12/2022 - 14:34

      Same, I tried more than 10 times. This is what I received.

    • Uncle BucK on 02/12/2022 - 15:20

      I did a pdf of the email and worked from phone.

      • stevednj48 on 02/12/2022 - 17:13

        i just tried on mine did not work either.

    • dbdave303 on 02/12/2022 - 16:20

      don't think it's the format.. I think they ran out of space from 10bagillion eol requests

      {"failed":"Failed uploading file.","debug":"Out of memory space on account."}

    • choodi on 02/12/2022 - 17:11

      Same for me

  • mysterybox on 02/12/2022 - 14:27
    +1

    Thank you for letting us know this

  • Mitch889 on 02/12/2022 - 18:34
    +1

    OzPSA….oh wait.

  • jace88 on 02/12/2022 - 19:51

    If only DLink offered the same with their junk cameras :(

  • rokufan on 02/12/2022 - 23:17

    OP, Does this include purchases from retailers other than the deal you mentioned?

    • 0 0 0 on 02/12/2022 - 23:45

      Try and see. No harm

      • rokufan on 03/12/2022 - 00:10

        I have. Cheers.

      • rokufan on 15/12/2022 - 15:06

        Swann confirmed they are going to send a couple of replacements. I wouldn't of known about this. Thanks OP!

      • rokufan on 20/12/2022 - 22:58

        Replacements arrived today. I wouldn't have known about this without your post OP. Thanks again!

  • notme on 05/12/2022 - 20:16
    +1

    So are they going to push an update to brick the charging? and stop it from communicating with the app?

    • Jackson on 13/12/2022 - 00:52

      I want to know this too, they say they haven't been able to solve "charging issues" but then say '"it won't connect to the site". What's that got to do with not charging? I have mine plugged in all the time anyway.

      It does sound like they are neutering it for some reason, but why? How useful will this thing be in a few weeks? I use mine, and 40 or 60% off a new one isn't going to cut it

  • Azif on 07/12/2022 - 21:52

    Only offering vouchers if outside 12months… seems bs

    • edrift on 09/12/2022 - 16:38
      +1

      How did you find that out?

      I lodged a claim but haven't heard back

      • Azif on 09/12/2022 - 20:51

        They emailed a response

        • Azif on 23/12/2022 - 13:14

          Asked about replacement and said it was a mistake, they've made it right now

    • rokufan on 15/12/2022 - 15:08

      I'm outside 12 months and they are sending me replacements.

      • edrift on 15/12/2022 - 15:34

        Same

      • rokufan on 20/12/2022 - 22:59

        Received a pair of replacements today.

  • 0 0 0 on 15/12/2022 - 12:43

    Firmware literally updating now minutes after the courier dropped off my free replacement cameras. Hope there are two in the parcel.

    Instead of opting for the refund I took up their offer for the newer model replacement

    • Uncle BucK on 15/12/2022 - 17:29

      Please let us know. In the conversations with support, they only refer to one unit but I bought the two pack.

      • 0 0 0 on 15/12/2022 - 19:33
        +2

        Got two cameras. Charging them now. They look like refurbished ones. Not in a retail pack and no plastic covering them. One USB cable loose in the box.

        • Uncle BucK on 15/12/2022 - 23:36

          Thanks for letting us know.

  • edrift on 16/12/2022 - 18:19
    +1

    Camera arrived today. Pretty average.

    Old camera stopped working ages ago. Couldn't get it to connect.

    Harvested some goodies from the old camera:
    Pair of 18650 with leads attached
    8gb SanDisk micro SD card
    Neodymium magnet.

    To open the old camera:
    Rip off the front black sticker around the camera lens
    Remove 4 screws
    Remove white plastic surround sound camera lens

    Remove 2 screws.

    Do not hit with a sledge hammer like I did. It's very tough and won't open

    • Jackson on 23/12/2022 - 12:10

      is the old camera totally useless or is it just the online part that will stop working (e.g. can you still use it over wifi?)

      • edrift on 23/12/2022 - 15:45

        Nah it's completely useless.

        Can be used as a dummy camera or tear it down for parts

        • Jackson on 23/12/2022 - 15:47

          What a waste, so there no hacks for this? No way to update firmware, anything?

          • edrift on 23/12/2022 - 15:48

            @Jackson: Nope. It cannot be paired anymore

            • Jackson on 23/12/2022 - 16:20
              +1

              @edrift: I have two paired and they re still working, I have one in the box tho. Had I know I would have paired it, if that was the only problem

  • notme on 09/01/2023 - 15:46
    +1

    How do I contact Swann?. I've done the website form and no reply. I sat on live chat for 6 hours and no reply.
    I tried calling them and they said I have to contact them via the website form.

    • Jackson on 09/01/2023 - 22:06

      I also tried to contact them, I think they may have shut for the holidays. I contact them before xmas and a second time just now.

  • notme on 12/01/2023 - 10:27

    I think you were right about them being on holidays. I got a reply back from them and they are going to send a replacement camera.

  • jimojr on 13/01/2023 - 17:26

    I received the refund 2 days ago for two cameras which I bought on Kogan.

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