ShopBack Tracking Broken in Last Few Days?

whoamitoblame on 01/12/2022 - 09:30

I recently made a few purchases over the weekend.
First order on Saturday tracked properly through with Petstock for delivery at 20% cashback during the weekend.
Placed a second order on Sunday as Petstock cashback was still at 10% but the item I wanted was back in stock. Placed an order for pickup and picked up. It failed to track (shows up in click history though).
Yesterday placed another order as I had some Petstock rewards that would expire. Failed to track again.

All 3 orders were done via the same method (incognito mode with no extensions).

General Discussion

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ShopBack AU
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Third-Party

Comments

  • CyberMurning on 01/12/2022 - 09:43
    -3

    duh… everyone know this whole cashback is kind of gambling sometimes you win, sometimes not. just chil.
    no one to blame

    • whoamitoblame on 01/12/2022 - 09:50

      Not blaming anyone. Just wondering if it's not working for others after X date. Maybe the Black Friday sale/Cyber weekend put too much stress on the shopback servers and it just died.

      I guess just crowd sourcing to see if others have experienced it and if so can prompt Shopback to recognise maybe something has gone wrong on their side.

      • SF3 on 01/12/2022 - 09:59
        +3

        Not blaming anyone

        Username checks out.

  • Store Repgotyourback @ ShopBack AU on 01/12/2022 - 09:59
    +1

    Hey mate, sorry to hear you've had trouble! I actually placed my own PetStock order over the weekend and had it tracked, so it can't have been a blanket issue, I'm happy to take a look at the specifics here if you send me a DM.

    • Uncleroger on 01/12/2022 - 10:21
      +2

      Mate I have PM’d about my cashback that is pending from last 6 months and have zero support from your team apart from a monthly email saying the same thing over and over again.

      Hope you can look into this matter.

    • whoamitoblame on 01/12/2022 - 10:24

      I've sent a report missing cashback for the 10% cashback. CBF with the 3.5% was a small amount but am trying to resolve the issue incase there's another flash cashback next time.

  • Vulgar on 01/12/2022 - 10:12

    I recall I started using a new antivirus software which blocked tracking. That or a broswer update may be the issue.

    • whoamitoblame on 01/12/2022 - 10:23

      Thanks. I wonder if lack of browser updates can be a contributing factor (Just updated it this morning).
      Never used AV software or firewalls except the windows one.

  • Ughhh on 01/12/2022 - 11:32

    I've had an issue too, but with Nike. Transaction was done through Shopbacks app, so no excuse of using ad lockers etc

  • vodamerc on 02/12/2022 - 15:35

    Having the same issue with doordash. Normally tracks within an hour but all my orders this week just say 'clicked'.

    • whoamitoblame on 02/12/2022 - 18:10

      I thought cashback for doordash was only for new accounts on weekdays and 0 for existing.

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