Our long term no expiry 250Mbps offer is here.
250Mbps for $93.90 per month.
Our network upstreams are GSL and OneQode. Excellent for gaming and low latency to international locations.
We're an Aussie based RSP, with an Online support team.
Any questions, feel free to post a comment as i'm active and ready to answer questions!
Shane, Zoom BB
I'll be getting your domain name shut down shortly and i''ve reported you to Zooms Legal team, as in the large US company who have a very similar name and Logo to yourselves.
You guys are con artists and scammers.
Also the Zoom broadband name isn't even registered.
Stay away people.
Sorry, whats this then ?? https://abr.business.gov.au/ABN/View?abn=99663007949
https://connectonline.asic.gov.au/RegistrySearch/faces/landi…
Seriously, what is your issue with us.
Well all of the BS for one thing you say your not associated with a guy who has run two failed ISPs but his email address is associated with one of your companies. Plus your breaching Australian law by opperating an ISP that isn't a TIO member and you should be subscribed to the Comms Alliance code of conduct for ISPs as well. Apart from that your business model is just going to fail without several million dollars of investment. You are competing with the Comonwealth bank and Australia post who already have established customer bases as well as office works and other large retailers who actually have decent networks and billions of dollars to spend. Don't waste your time.
The Infinity and Epic business were not failed, they were victim of circumstances.
Thanks, we can make our own assessment on viability of our business.
@jvsnumberonefan: It was not a failure at all until vocus pulled the pin. We cannot tell you trolls any more than we have done. Believe what you will.
@[Deactivated]: Epic failed and failed badly nothing to do with Vocus Commonwealth Bank get on with Vocus just fine if they were as bad as you say the bank would sue the pants of them in an instant as they have more money then Vocuses companies put together.
You will need to update your domain name registration details as they don't contain the correct details. Which made the business look worse.
Also /23 ranges are fine but you will need more then one.
Also what are you referencing as a con and a scam?
Everyone that has joined us gets an internet service…. I'm really lost as to how it's a scam or a con.
I should clarify Jake B and his past with two failed ISPs is the main issue, as he is associated with this new ISP, it is not a good look.
I think you have an issue with Jake B…
baahhaha love it
They wouldn't have the bandwidth to stream they don't even have connectivity to Google directly.
WTF this is getting ridiculous I give you 5 months at the most before you run out of money. Nothing to do with the wholesale provider either, they are their to sell a product as long as you can pay for it that is all they care about.
They don't care about your business or you as a person you are just a number.
Okay Chad! you're the expert.
Can you just admit your ties to Epic and Jake, please.
@zoombroadband
Do you or the business have any association, collaboration, or involvement with a Jake Berry?
A simple "yes" or "no" will suffice.
I think the person over at whorlpool.net.au the thread is linked above actually but I think they are on the money with it Zoom Broadband being a phoenix company.
Advice is to stay away as you will lend up out of pocket when they fold in a couple of months.
@zoombroadband , The fact that you're not answering it kind of gives us the answer, except it also show's you refuse to be transparent & honest with your potential customers.
Get the frog out of sheeptel and put some Zoom into your broadband.
So I got a message from someone who has all my details of my signup with Zoom Broadband (address, name, surname, mobile etc.) I believe he doesn't have my card details but he manage to get this all somehow from zoom's sht setup. Did ask for a basic explanation as I don't need the details but yea, seems like there's some data related issue and would love to take these guys down.
Only thing is what happens to the hacker from WP, is it likely they will serve the max 10 years prison for penetrating the site.
Like jaymate posted something on WP with that archive link that even I don’t understand.
Long story short to translate what happened, they Zoom BB were using a Wordpress theme basically a framework that had all the forms from the website in plain text within the browser as it was all client side JavaScript not the usual server side PHP with a database.
Anyone could view the information in the browser Firefox etc using the development tools built in the details were not hacked.
It was pure stupidity and really really bad coding and web development on the Zoom Broadband side.
The fact the owners didn't know about this speaks volumes about how competent they are about running a tech business.
The fact they don't offer 24/7 support is also a dead give away that they aren't serious.
But the fact they aren't employing people with competent t skills is more concerning.
This was a amateur mistake at best.
Another piece of nonsense misinformation from Chad Kelly.
We dont use wordpress anywhere
And the only information that was on the frontend was the test data which should of been random information not our developers actual information.
You really have no idea Chad
I've got teams of developers that code from scratch in multiple countries so yes I know what I am doing. This comment just makes you look even more stupid given the framewwork you use doesn't require code at all. Its all client side. Apart from the stuff that Stripe handles. I stand by everything I have said about you your business is going to fail.
You've gone about things completely the wrong way.
The framework you use is https://bubble.io so no web dev skills even needed.
@[Deactivated]: There is nothing wrong with bubble, and we only use it for our frontend for fast time to market. Full stack would take months upon months to develop the same thing we've already done. Why spend your life building div's then you can drag and drop a box?
Shane.
Nahhhhh they can't possibly be this stupid can they?
I got connected with 250/25 service and the speeds and latency were sub par (speed I got at best was 91 Mbps). I would avoid these guys and if you guys have a connection with them beware theu are not a good company. Customer service is even worse. I had to change the provider because they did not keep their end of the deal. Now they are not even refunding for the unhappy service. Do not sign up with any of their services they are just stealing money and wouldn't offer a refund.
Hi Blackouts, as we wrote via email to you earlier today we need to help you get the right speeds by troubleshooting your devices but you would not allow this to happen and churned away to another provider.
As we wrote to you below:
Hello R*****,
Again, when you signup for a service with Zoom Broadband we clearly state that the minimum commitment period and minimum billing amount is first month in advance plus pro rata of the month you're activated within.
We are not stealing from anyone, i would appreciate if your refrain from making defaming comments toward us.
Also, we have said to you that we are more than happy to assist you with your speed problems but the service needs to be churned back across to us to continue troubleshooting.
For your convenience here is a copy of our core terms and conditions https://s3.amazonaws.com/appforest_uf/f1667719541111x9080303…
Furthermore, here is the summarised terms and conditions which you would have read when signing up to your service. https://zoombroadband.com.au/summarised-terms
And finally, here is the billing statement which clearly explains how we bill our customers for services. https://s3.amazonaws.com/appforest_uf/f1668934866157x8868921…
Regards,
Zac
Zoom Broadband.
You refunded me after 5 days, exact same situation.
Complete amateurs mate no idea what they are doing. Just trying to cash in on everyone needing internet as a critical service and getting as many people as they can to sign up by pushing cheap deals. Zoom Broadband is basically the Epic Broadband 3.0. But with Jake Berry acting as a "Consultant" to the business. I give them to June 30th this year and that is being generous.
@[Deactivated]: This comment is not even worth responding to, you have so little understanding about anything…
@[Deactivated]: I am aware of the Jake Berry test account which says everything I need to say really, its Epic Broadband 3.0.
@[Deactivated]: You dont have any of the facts, all you know is what you have heard on the internet. Wow.
@lionheart Yes, we should have never refunded you.
This is why I refered to you as scammers and con artists you dipshits don't even understand what is in those Terms of Service documents as they are just free templates ones, go and spend some actual money on a proper law firm before you get sued and loose money for a third time.
I am not just saying this stuff for the sake of it I am trying to help you.
You can't apply your legal documents inconsistantly and frankly if the service isn't what the client paid for then your in breach of Australian consumer law and the ACCC and ACMA and the TIO will destroy you.
In fact if they don't refund you report them to the TIO and ACMA.
Chaddy are you upset because your business didnt work or something? We are a business, we have a set of terms and conditions a customer agrees to when purchasing a product from us which includes the requirement of troubleshooting an issue (same as repairing a product) if there is a fault or failure. We are not scamming anyone, we are not taking anything that we are not entitled to (in fact when a customer demands a refund we actually loose alot of money because we pay our upstream carrier for a minimum of 1 month plus pro-rata, and they do not simply refund us whatsoever, this stems down from NBN)
I'm going to say its probably that their web developer has no idea what they are doing so probably has miss configured the API somewhere.
Not hard to do if your just coding everything in client side JS you need proper teams in place to build an ISP and millions of dollars as I have said multiple times in this thread.
Given they have one upstream provider I don't think they employ any network engineers directly either so they are relying on third party sub contractors and that is never a good strategy.
IT sounds like you've tried to make an ISP and you've not been successful. You seem to know a hell of a lot about it in some places, and then absolutely nothing in other places.
Also, i know of companies with development teams of only 2 full stack developers working on multibillion dollar business's such as Lendlease, Microsoft, PWC etc. Development teams are becoming smaller and smaller, more agile and nimble every day.
We do have a full time network engineer with 15 years experience aswell. Like your comments are just making me shake my head with confusion.
It really sounds like you need to switch industries as you have no idea.
My business is going along just fine. Your pricing on these forever deals just isn't sustainable as you'll need to either move those customers to more expensive plans or increase pricing.
Your website is pretty ordinary and something is seriously wrong with your API setup if your configuring customers on 100Mbps plans instead of the plans they ordered.
No amount of troubleshooting the customers connection will fix a broken API.
Also FSG have a shit reputation as bad if not worse then Vocus.
@[Deactivated]: Nobody is getting 100Mbps plans instead of what they ordered.
Customers get what they order, and then we troubleshoot out the problems they have.
The customers that wont troubleshoot get nowhere.
As for Vocus, anything is better than Vocus, so FSG on our ladder is atleast above them and they are our only option, there are no other aggregators out there that offer similar setups to FSG / Vocus old L2 unbundled products.
@[Deactivated]: I'm not wasting too much more time on this, but given those same customers have reported no issues with any other ISP then its your network configuration that's the issue.
Nothing to do with NBNCo.
@[Deactivated]: And this is why we need to gather information from customers with problems so we can escalate it to FSG and ask them to get the problems solved.
Our network is pretty basic and it doesn’t take much to configure, a MX204 edge, nexus 5k core and ccr1027’s for BRAS. It’s not rocket science. MTU issues are the only potential problem but we have checked this many times. It only leaves our upstream.
Great, hopefully this means you’ll stop harassing us online now.
Shane.
@[Deactivated]: Chaddy you obviously do not know anything, seeing as you have done your Honours in the University of Whirlpool, you would know that all these providers have serious issues with Vocus as described from your sources and cover it up where as FSG have direct wavelength on Telstra fibre unlike other ISPs going thru Vocus to use a Telstra wavelength.
As for a network config they either online or offline simple, so go back to your DJ missinformation and stay inside your mushroom farm being fed BS and kept in the dark and making a circus of it all.
@sheeptel: Spend two minutes on Ozbargain and you would discover the ISP that I am associated with its not hard. What I've stated is factually correct your business will fail in 6 months or less.
You have been given poor advice by people who haven't ran successful ISPs.
Because we don't compete in the residential market and I'm commenting personally as I don't like seeing consumers getting ripped off.
I have also been in business for 14 years and have scene a lot of hosting providers and IsPs come and go.
I also have been doing business in IT for 15 years, i also have seen alot of hosting providers and ISP's come and go, i didnt hop on Mungi's offers, Buzz offers, Infinity Broadbands forums, Telecubes forums and dozens of others etc posting my 2 cents.
Shane
Well maybe you should of read those forums more closely because you would of learned how not to run an ISP.
Those ISPs also ran with the same model your running with now.
Also I've been in business for 14 years profitably but actually been in IT for over 20 years.
This is the problem, we're not running a business the way you think we are. Who on earth would want to start a business and deal with this nonsense for $2 bucks a month? Theres a bigger plan in motion.
Zoom customers get a good deal, our business gets closer to our objectives.
Shane.
Do Zoom customers get a good deal though? Has a single person that signed up gotten the “typical evening speeds” that you promise?
Honestly, I’d love to hear if a single person here has had a good experience with you guys.
Is this Telecube 2.0 cab someone explain like I'm 5 what is going on here if possible and catch me up to speed I just found out about this now
That is the entire argument though, advertising these cheap deals with no price increases just isn't sustainable. That is why the majority of ISPs only run deals for 6 months at a time and then resume regular pricing.
Everyone please do stay away from them. My details got leaked. Informed them that i know my detailes were leaked. They replied with this BS story:
I'm writing to you in reference to your comments on OzBargain.
You've noted that you have had direct contact with the persons responsible for the potential data breach.
We're working with the Australian Cyber Security Centre (ACSC) and the Australian Federal Police (AFP) to tackle any potential breach of information as this is a serious criminal offence.
The ACSC and the AFP have noted your comment and requested that we reach out to you and ask for you to provide the information of the person(s) who sent you this information so we can work with them to identify these attackers.
As you can understand with the recent occurences of data breaches in Australia, we want to tackle these potential troubles head on and would appreciate your assistance without subopenas to investigate the attack further.
I'm looking forward to hearing back from you shortly.
Regards,
Shane West
Zoom Broadband
Asked them for proof as I call BS on this and will not share details about this. They were not hacked, they have a sht setup.
This is BS mate, they were publishing everyone's info probably without realising it but it was available in the source code. They use Bubble which is a JavaScript based no code framework for developing web apps. Its not really appropriate for what they are trying to do as its all client side.
So nothing was hacked as it was all public including the secret key for Stripe this was an amiturish thing for them to do as anyone with that key could of made charges to peoples credit cards and changed payments.
I should mention they have said this has been fixed up to a degree but the developer they are using doesn't appear to be very experienced.
If they have contacted those government authorities then they might be able to get some advice on securing the website better.
I still think they are nuts trying to compete on price though particularly with Commbank and some of the other much larger players.
Yes, we use Bubble. As we've said many times before it's a great frontend development tool that cuts a hell of a lot of time away from a GTM strategy. It has some flaws, the nonsense we're seen online and on forums circling "data breach" we call BS on also, the frontend keys are always going to be available to some extent with platforms like Bubble. We've moved alot of the frontend actions to server side to be more secure.
When we did have our actions on client side our keys were exposed, our API's were calling regeneration of our keys every 30 minutes for this exact reason. A temporary solution before we moved our stack to server side and decided on the right function to do so.
Shane.
Yeah that probably wasn't the greatest idea you've ever had but anyway.
That said the bloody NBN API's have been cactus on and off for the past few weeks anyway. Can't look anything up.
Typical Au government rubbish.
Yep, pretty shocking. Not much else we can work with but.
Good when it works though.
We took your advice Chad.
Shane
WTF…… My internet cut out this evening then I get this email :
Hi,
Last night 02/01/2023 our primary BGP router (main router that powers our network) has failed. This has caused a significant amount of our network to become unstable and unable to operate properly. As the router is out of warranty period with the vendor we are unable to replace this device quickly.
We understand this is frustrating for you we just do not have the liquidity right this moment to instantly replaced the failed router.
Zoom Broadband regretabally will be disconnecting all customer services we currently have whilst we take some time to re-build our network (this process could take a few months). In order for us to be able to refund you in full we are disconnecting services immediately.
We will be refunding all payments taken on 01/01/2023 for the month of Janurary's service immediately. Please allow up to 5 business days for the refund to arrive on your card.
We hope that you may be able to re-join Zoom Broadband in the future once our network has been re-built.
If you have any questions please do not hesitate to message me directly via [email protected] i will be online and available as usual throughout the next week to answer any queries.
Kind Regards,
Ryan G
Head of Customer Service
Zoom Broadband
Zoom Broadband © 2022. All Rights Reserved.
Level 1, 1024 Ann Street, Fortitude Valley QLD 4006
You’re missing your name from the title of this email…
We did include peoples names.
You do realize you could of just contacted the likes of interactive.com.au and got replacement hardware? Or even if you went with Miicron21 in Melbourne they would of rented you equipment. But realistically you should of had redundancy built in from the beginning.
This just makes you look amateurish.
We took your advice from previous threads.
Website still appears to be operational though, might want to stick a note on it.
Also I certainly didn't tell you to have second hand equipment fail and then just disconnect customers.
Though not having a core router does make it hard if not impossible to operate.
All of the customers get their money back. We kept the cash for that. Don’t worry.
Shane.
Lol, the beginning of the end for Zoom, didn’t last long as predicted by several others. So glad I didn’t stick around to give you guys a chance to remedy the many many issues you have.
You were one of the only customers that had the most problems Reynaldo, the rest of our customers had no problem. It was great to let you go.
Let me go? It was great to escape! And I've got no idea who Reynaldo is…maybe double check your data leak?
No offence but this feels too good to be true I rent to switch from tpg but I feel like this will become the next telecube never forget
Stay with TPG, they’re a mega company with awesome support and great internet.
Thanks for the confirmation yeah I tried a few ISP's and ended up with TPG because of the stability versus gambling on cheap high speeds.
Also my old landlord needs a landline still so the bundle made it a no brainer.
In all honesty even myself personally after watching these smaller ISP’s build and so fourth would not actually go with a smaller ISP. I would hop on the AS routes and find the most interconnected network and join them. I just want webpages to load and games to find matches. It’s a shame a majority of the ISP market has become a price war, because with nbn there is only 1 main corner to cut, and that’s peering.
@Lionheart: Seriously? a former owner of a small ISP suggesting people stay away from small ISPs I mean seriously? it just makes no sense. Sure i'd stay away from the poorly run ones with operators without a clue, but plenty of decent smaller ISPs around the likes of Launtel and Leaptel for one.
I certainly wasn't saying you need billions of dollars to start up an ISP, what I was saying is that its impossible to compete in the residential market with those providers with billions of dollars including banks as they will crush you . You need to target specific markets like Ozot have done.
I don't have any financial or other interests in the above mentioned ISPs but I do like what they've been able to do.
@deva5610: Nah it needed to be said and you have nothing to be sorry for. At the very least this mob will go broke in 6 months and people won't get their money back. The burn rate is way too high and they won't get any investment. No one will give them money. Too much bad credit. Running a business isn't that hard.