• long running

Google Store Now Price Matches 5 Australian Retailers

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After seeing this thread, I thought it was worth reminding OzBargainers (especially with Black Friday coming) that you can request a price match at the Google Store.

Price matches are available after you make your Google Store purchase, so if you find a better deal during the standard return window, we’ll refund the difference.

Refunds can be processed as soon as your product ships.

The following conditions apply:

  • Up to 2 refunds per customer per model.
  • You must make your request within the standard return period.
  • Online pricing must be in the same currency as the currency used to purchase the qualifying product on Google Store.
  • The advertised price must be for the same model (same color and memory, if applicable).
  • The advertised price must still be in effect when the adjustment is requested (if Google Store is out of stock, no rain checks apply).
  • You must provide a live, publicly accessible link to the promo or webpage that verifies the price. PDFs, screenshots, pictures, or individual price quotes are not accepted.
  • For phones, price match is available for Unlocked models only. We’re unable to match pricing for carrier models.
  • Excludes: Contract mobile phones or financing deals; special daily or hourly deals; pre-order or trade-in offers; wholesale, special business, members-only, or educational pricing; mail-in, coupon, or gift card offers; pricing errors; product bundles or items at no charge; bundled services or support; clearance, open box, refurbished, or pre-owned items; and products shipped or sold by third-party sellers on competitor’s website.
  • If we suspect fraud or unauthorized reseller activity, Google reserves the right to decline a price match.

They price match with Bunnings, Harvey Norman, JB Hi-Fi, Officeworks and The Good Guys.

What qualifies under our price protection policy?
If you make a purchase on Google Store and the Google Store price decreases within the standard return period, ​you may be eligible for a partial refund to match the lower price. The following conditions apply:

You must make your request within the standard return period.​
If a lower price is the result of a promotion on Google Store and eligibility requirements are indicated in that promotion’s terms and conditions, you must meet all of them prior to making a price protection claim. Promotion terms and conditions are typically found at the bottom of the Google Store page.
​If you received a promotional price on your original purchase, price protection doesn't apply for any Google Store promotion launched subsequent to your purchase.
Protection doesn't apply to price changes on refurbished products.

Requesting a price adjustment

To request a price match or price protection adjustment, contact us.

Previous deal post

Related Stores

Google Store
Google Store
Bunnings Warehouse
Bunnings Warehouse
Marketplace
Google
Google
Harvey Norman
Harvey Norman

Comments

            • @simonbrads: If you got the reference you could ask their online chat help desk on status?

            • @simonbrads: What state are you in? Did you even know it was dispatched?

              • +1

                @YellowKnight: WA. I don't think I knew from Google it had been dispatched. I just got a generic "your item is coming today" message from StarTrack (with a link that didn't work!). I didn't know for sure it was the phone (other than by opening the box, of course) until I received a second message: "Your shipment from GOOGLE C-CEVA has been delivered."

        • +2

          @simonbrads @YellowKnight @Ozbargainasaurus Hit them up on chat - they'll push through the refund. https://support.google.com/store/gethelp

        • +1

          FYI, I did the online chat. They sorted it in ~15 min. I received a confirmation email whilst still on the chat. $262 should be coming back to me in 5-7 days.

  • +2

    Thinking about cancelling my order. I have a sinking feeling by the time they dispatch and review my price match request the Black Friday prices with JB HiFi will be over and they'll have reason to deny it.

    • Get on the chat, they'll push the refund through.

      • I wasn't able to get it done on chat. They advised to wait till dispatch :(

        Any pro tips?

        • I think you have to wait until dispatch, as that's when you see the "Return order" button in your order history which confirms you're in the "standard return window"

  • Update: 16 hours and no movement on my order.

  • Jbhifi sells it pixel 7 pro 128gb for $1037. If we price match with them does it also stack with their $300 offer of store credit when you buy any pixel 7 pro?

    • Yes. I got my 300 credit the same time I got message my phone has shipped

  • Does anyone know what happens if you use a 10% off coupon and then request a price match?

    • They only credit the difference between the price you paid and the competitor's price. Also you lose out on a bit of store credit from your Google one rewards.

  • Thanks OP, without this post I would never have known about price.match. worked like a charm.

    • Worked like a charm for me too.

      For those that also got 10% credit for being a Google One member, has that shown in your account yet?

      • Not yet. I've read from others' experience that it will take the full 30 days to show, and you still need an active Google One subscription at that time. This is Google's little trick to keep you subscribed for 2 months, instead of 1 month just to get a kick back

      • From google - "The earned credit is added to your account 30 days after your purchase ships, and you must still be an eligible Google One plan manager at that time in order to receive the credit. Google Store credit can be used towards future Google Store purchases. Your credit will expire 365 days after it’s issued."

        Link for ref. https://support.google.com/googleone/answer/9003266?hl=en&co…

  • +1

    Thanks OP! just ordered my pixel 7 128gb and priced match for $837 via google live chat. Received 10% ($99) store credit (google one 2tb voucher code) and $250 from black friday deal. This deal is even better than the launch promo they had! Super happy

  • Thanks, this is useful for many if stacked with the bonus credits.

    Does anyone know if you pay part of the purchase using credits (e.g. $400 of the $999 of P7 using Google Store Credits), they still calculate the price difference refund as e.g. $999 - $837?

    • Yes. Use of store credits does not impact the price match.

  • Got my refund thru chat. The refund is base the price you pay. They did not consider the store credit you use for payment.

  • Was able to buy a pro 7 256gb and pricematch with officeworks link. Still got the $300 credit. Waited till after phone was dispatched to request price match (via online form) and followed up via call request 2 days later. Thanks OP.

  • My refund was processed and I've got my $300 store credit for a free fit bit or whatever. Was a bit of a pain going through all this but would have got no free anything from JB deal.

  • Just got the refund oushed through live chat - good deal with all the store credit. Hope the phone lives up to expectations!

  • Looks like once you contact them they just ghost you possibly until the deal is over? Raised ticket first day of the sale (discount on the wireless charger at OW/HN), it's been dead silent, I'm sorta expecting to get a reply once all sales are over to tell me that "oh sorry look the links you sent us have the full price" lol

  • +1

    If anyone is still following this thread Google hadn't responded to my price match query for a week so I jumped on chat and they pushed it through for me. Got the refund approved email a few minutes later. Didn't seem to matter that the sale period had ended. Maybe they have software that archives your link at the time of the request?

    • +1

      Same with me had to go through chat but they resolved it for me there.

  • -1

    Cool, so i can buy something online for the same price as a Bricks and mortar store?
    Where's the bargain?

    • Guess you missed the part about $300 store credit + 10% google store credit (as a google one member), effectively got my pixel 7 pro for about $600.

      • It's like they didn't even read the post and went straight to comments

  • +1

    Hey peeps reminder that Pixel 7 and 7 Pro dropped in price so you can actually do a refund/price match on the difference ($150/$250) if you bought within the past 2 months - even if you had previously claimed a price match against another store as this one is against its own price.

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