So I bought a microwave for $300 3 years ago. It doesn't do anything but heat up leftovers from time to time. Then suddenly it just stops heating. Light comes on, dish spins round, nothing happens.
I call the supplier (Appliances Online) and they tell me there's a 2 year warranty on that and to call LG.
I call LG and tell them about my microwave, they ask a few questions, have I got the original invoice etc… then they tell me that they will get in contact with Appliances Online and get them to send me a new one. 20 minutes later Appliances Online calls me and asks which date would be convenient to deliver my new microwave, and if I'd be interested in upgrading. No, no, just another one the same thanks.
And a few days later they dropped off my new microwave and picked up the broken one. :)
There's just so many stories of poor outcomes and sheddy service on here I thought I'd share that. There's some companies out there doing it right.
Good to hear a good outcome…
queue the 1290428309842309 bad outcomes now…