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We are sorry to inform you that your order of “Dell Alienware 38 Monitor - AW3821DW”, Order #xxxxxxxxxxxxx has been cancelled due to a pricing error. Your payment method will not be charged for this order, or a credit will be issued promptly.
RRP $2499 and now $249. Probably a price error but just ordered one and see what would happen, good luck gents
Did you receive an email from paypal like this:
"You've submitted an order in the amount of $249.01 AUD to Dell Australia"
If you have only authorized $249.01, there is no way they can charge you $3000.
Nah, he's just high. I mean, snoopydoop is HIGH.
No, so all email correspondence claims the price of ~3k
However, at no point during checkout did it say anything other than the cheaper price, both at checkout and the order confirmed screen, which I still have up.
So the screenshots are the only evidence I have, everything on their side and paypal's side sent via email claims full price.
Not sure what I should do here.
likely they had updated the price already and your browser was serving you a cached version.
@thedean: I was on "shipping" page, and it had already reset over on the product page. It then refreshed to the confirm order page, where it asked to confirm all the details (completely new page), I then checked details and confirmed order.
Now, even the completed order page after hitting checkout says the reduced price, but all email correspondence says the higher price. Very odd that their successful order page says the reduced price too. It was only when I checked my bank account that I was informed of the higher price.
I just got charged 3k instead of the other price, my email says 3k too
Why you didn't check the final price before click complete order
The final price said 249. I triple checked, and have screenshots.
There was no point during the entire checkout process that it mentioned the higher price, including the successful order page.
The only thing I don't have a screenshot of is the PayPal authorisation page for the 249.
Did anyone print a PDF of the deal off by any chance before Dell took it down? Google Cached version is full price and there is no recent capture on archive.org. Tempted to buy it at full price and then do a price protection claim with GO Mastercard… 😂 Doubt they would honour it though.
Legend
That's actually pretty smart haha, worth a shot. Don't open dell and return
Come on Dell, if Lenovo could, you can do much better.
Ordered 1, fingers crossed.
Be amazing if they honour it, they'll have many happy customers that's for sure and if they do, be interesting to see how many flood the seconds market
Damn… miss out. How did OP find out about the deal is the real question..
How did OP find out about the deal is the real question..
True ozbargainer.
Post your ORDER RECIEVED email time and ORDER CONFIRMED email time here:
Lets see if any have actually received the confirmed email….
I've got the 'Your Dell Order Has Been Received ' email from them
I got order received email from Dell and payment from paypal
The PayPal payment is just a pre-auth. Standard stuff, check your bank and you will see it's likely just a 0 dollar charge pending against your account. Payment itself happens when they process the order (which they almost certainly will not) not when they receive it.
Takes me to a page to select the warranty and the price reverts to 2499. Damn!
Not a chance Dell will honour this.
Someones says that on every honoured deal.
Yes like the Lenovo deal
Damn why do I always miss the best deals for stuff I actually could use.
Now remember if this is a price error and they cancel there's nothing the ACCC or Fair Trade can do it about it. Completely legal to cancel due to price errors.
Don’t let logic stop me from getting my monitor
Indeed. Specifically mentions pricing errors in their terms of sale.
I have to laugh at the "hope Dell honour it" comments. The deal has over 15,000 clicks.
In the likely event that we get refunded and don't receive the monitors…
Just putting this here before people start complaining that they need to honor the price
ACC price display rules
the important line of text here being:
the business has to fix the display or sell you the item for the lowest price.
In this case….they have fixed the "display". so based on ACCC rules, they have valid grounds to not honor the pricing error.
HOWEVER….some businesses in the past have honored pricing errors, usually comes down to them deciding if it's worth taking the hit or not.
So….lets just see if they are willing to take the hit, for the people that decided to buy 50…..unfortunately i don't think they will be willing to take the hit.
I'm keeping a close eye on my emails today, but it's not going to surprise me if they decline the orders.
Regardless, good job OP, you truly gave my friday a kickstart.
I still don't get the people downvoting this….i'm not doing anything wrong, i'm just being realistic, and giving you info from the ACCC
I definitely hope we get the monitors, but if you dont, don't be surprised.
In some cases, people hate being realistic. This is one of them.
Agreed, no need to downvote the comment as it's providing actual useful information.
The same ruling applies to pricing errors in a physical store. If a displayed price is lower than the expected correct price the store cannot choose to charge you the higher price. They have to decide to either let you have it at the lower displayed price or they can 'remove it from sale', which basically means they won't let you have it at all. A lot of businesses will often let you have the first one at the lower price, then promptly change the displayed price and charge the higher one from there on, but I have had some places say they won't sell it to me due to a pricing error.
Threads like this and the comments are why I love this site and am happy to pay for the premium membership.
It's actually great fun for a Friday for an office worker like me.
How do you get premium ozbargain membership??? Never knew about this
How do you get premium ozbargain membership
Scotty holds a lottery every two years. Only gives out 50 memberships at a time.
whats premium membership have that standard doesnt?
@Carbon Door: Premium members will gain access to deals, like this one, 30 mins earlier than standard.
It's very underground. I could have mine revoked for bringing it up.
First rule of Ozbargain Premium is don't talk about Ozbargain Premium.
Managed to get an order in at 09:36 Brisbane time, not expecting it to be honoured but just wanted to be apart of dissapointment
Why should dell spend millions on advertising and PR when they could take a loss on a few monitors and gain some good grace with the OzBargain community?
Seems like a no brainer to me
say 10% of the clicks through to the website bought a monitor. There have been 17,000 clicks so far, but the deal died a while back, so lets say 12,000. 10% of those people bought only one monitor, so there were 1,200 purchases processed.
RRP is $2,500, so Dell are discounting each monitor here by $2,250
1200 x 2250 = $2,700,000 worth of good grace with the Ozbargain community.
Yes.
I suspect dell would be foolish just to cancel all of these straight away and lose potential customers.
A smart sales manager would apologise and offer a coupon or discounted price to buy the monitor in an effort to convert some cancellations into real orders rather than piss a whole bunch of people off.
I suspect that's probably the conversation that's going on right now. Given Dell doesn't charge until shipping, cancelling these orders has little financial cost to them.
Here's how the conversation goes
"Should we lose millions in sales loss, labour to pack, shipping costs and future warranty return costs for a bunch of tight arses who have spent the past 20 years telling their families that Dell computers are overpriced and it's cheaper to build your own PC through parts at MSY, and who will never visit our site again unless we make another pricing error?"
"No, no we shouldn't"
You're missing the point entirely my friend.
I'm not saying they would honor the price, I'm saying they would be assessing the opportunity cost of sending a coupon and making some profit, or offering some discount exclusively and still making profit.
At no point did I suggest they would honor the price.
Heres your $5 coupon
@superdoedoe: My account is actually set up or order laptops / monitors for my work staff, which I forgot about.
Any time there has been delays on orders or changes, Dell has been very generous and offered between $50 - $100 vouchers.
Not sure if normal consumers get that though
They've got hundreds (thousands?) of us watching our emails like Hawks, it'd be a waste to just cancel.
Something like a $1k off voucher would still offer 'a deal' to those who genuinely want it while weeding out all the lowballers (myself included) who would never buy at a price that's profitable for them
a $1k voucher lol
Specifically for this monitor, whatever gets it down to the regular sale price of 1500
My order of 2 now shows an order history of 1 unit but at the $499 price. No idea what's going on there
I have the same
same
Mine has that as well, maybe they'll offer us 1 for $499 😅
I'd still take it for $499 tbh.
Go to "download pricing and payment details" and you will see the proper order on that file.
Make sure you download it.
Looks like it's no different to the attachment that came with the confirmation email
2nd page.
Have it now, and shows correct order details - thanks!
but our email confirmation says 2
Below is what the downloaded file pretty much shows.
Pricing Summary
Qty Unit Price Total
1. Dell Alienware 38 Monitor - AW3821DW
2 units at $226.36 = $452.73
Subtotal: $452.73
GST 10%: $45.27
Total (AUD): $498.00
Everyone got that. Confirmed is what we are all waiting for
Yes, I confirm that.
That's received, not confirmed yet
Yes, I received an email with no confirmation yet.
It literally says "received" not "confirmed"
I am sure it will be confirmed soon, waiting is key.
when did you order? I ordered at 8.27am and no confirmation yet :(
Yep, 8.33 order here and no confirmation.
8:22am and no confirm yet
9:09 AEST while doing morning number 2.
Wondering if I should call customer service and hassle hmmm
Curved 38" ?
If your order gets confirmed I’ll only ever browse ozb from the throne going forwards
8:18am BNE
Ozbargained!
Anywhere I can try price matching with?
Your dreams.
^ The most underrated comment in this thread
Next week on Gumtree.
Not even a deal honoured since I joined OzBargain :(
Member Since
17/08/2022
Bahahahahahaa
my sides
Dude, I am not getting my first month birthday yet :| dont spoil that out like that
Order page says "Estimated arrival September 20". I'll apply for leave now so I can be home to accept the delivery.
Thanks OP for listing the deal.
Bro you are so hyped. 100 comments so far for this thread.
He's in for a rough comedown lol
These kinda of threads are the best part of ob
lol
Legal action is the new ozbargain way