Samsung TradeUp return phone 8 months later???

sarahjanes88 on 24/08/2022 - 07:56

I purchased a Samsung Zflip 3 months ago using the Samsung Tradeup program and was supposed to send in my old Galaxy S10.

At that time they never sent me the return shipping slip or any information on how to return the phone.

Now, this morning I received the following email at least 8 months later. What do you think I should do? They will probably charge my credit card in 7 days?

Whoops! Looks like you recently completed a Samsung Trade-Up order, but we didn’t send you the eParcel label to return your original traded-in device! We apologise for this error.

Thank you for completing your Samsung Trade-Up order and we hope that you're loving your new Samsung Galaxy phone.

Following the steps highlighted below, please return your original device to us within the next 7 days to avoid being charged a Device Non-Return Fee.

It's as easy as:

1 - Transfer your data to your new Galaxy phone.

2 - Unlock and disable all passwords and security features on your original device.

3 - Erase any data by performing a factory reset and remove the SIM and memory card.

4 - Take your original device and the eParcel label into your nearest Australia Post outlet. You will be provided with secure packaging to return the device at no extra cost to you.

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Comments

  • Melencir on 24/08/2022 - 08:00
    +22

    Send in the s10 then?

    • JoeBogan on 24/08/2022 - 08:05
      +1

      He probably doesn't have it anymore, either sold it for cash or gave it to someone.

      • Melencir on 24/08/2022 - 08:08

        That's what I was thinking, lol.

        Welp, OP gonna get charged in 7 days then. Case closed.

      • iamherenow on 24/08/2022 - 08:13
        +1

        My bet they have it, or can get it back.

        My interpretation of the post is they are saying can they get away with not posting it back given it's been so long. If they didn't have it, the post would be more like: I don't have the phone anymore - what should I do.

    • Jimothy Wongingtons on 24/08/2022 - 11:52

      Pick it up boys, case closed

  • iamherenow on 24/08/2022 - 08:07
    +9

    What do you think I should do?

    Send it in - that's what you agreed to do.

  • CyberMurning on 24/08/2022 - 08:45
    +7

    https://www.ozbargain.com.au/node/709050

    I purchased a Samsung Zflip 3 months ago using the Samsung Tradeup …
    Now, this morning I received the following email at least 8 months later.

    3 or 8 ?

    • juzza87 on 24/08/2022 - 13:51
      +5

      It should probably read:

      I purchased a "Samsung Galaxy Z Flip 3" months ago using the Samsung Tradeup program. This morning I received the following email at least 8 months later:

      • CyberMurning on 24/08/2022 - 14:14

        you are jenius … uzza

  • silenthillrocks on 24/08/2022 - 08:59
    +4

    You will have to either cough up the phone or the phones value

    /Endthread

  • SF3 on 24/08/2022 - 09:07

    What do you think I should do?

    Trying to read into the motive of OP… as the choice is obvious, but had to post on OzB to ask…

    No, OP you can't keep your old phone and keep the tradeup money, because they delayed sending your the eParcel label.

    Either send old phone back, or let them charge your credit card.

    Thank you for using OzLifeChoices.

  • TEER3X on 24/08/2022 - 09:09
    +1

    Any suggestions on what I should have for dinner tonight?

    • CyberMurning on 24/08/2022 - 09:11

      depending what on sale on amazon food section

    • silenthillrocks on 24/08/2022 - 09:12

      S10 trade in with cup of joe

    • mbck on 24/08/2022 - 09:12
      +1

      Chicken tonight?

      • 87percent on 24/08/2022 - 09:15
        +1

        Kan Tong?

    • jv on 24/08/2022 - 09:15
      +1

      T-bone steak and chips.

      #Threadclosed

    • AndyC1 on 24/08/2022 - 09:16

      Is that dinner tonight this week or dinner tonight next month?

      • silenthillrocks on 24/08/2022 - 12:18

        I feel like chicken tonight next century

    • Jimothy Wongingtons on 24/08/2022 - 11:53

      Did someone say kfc

  • AndyC1 on 24/08/2022 - 09:16

    So you bought it 3 months ago and then 8 months later… Gave up after such a stuff up with times.

    • CyberMurning on 24/08/2022 - 10:30

      time travel is real!

    • munecito on 25/08/2022 - 07:43

      Z flip 3. Bought months ago.

  • JimmyF on 24/08/2022 - 09:23

    What do you think I should do? They will probably charge my credit card in 7 days?

    Do what you agreed to do….. and yes they will charge you the 'trade in' discount if you don't return it.

    • CyberMurning on 24/08/2022 - 09:48
      -1

      i dont think so. just the value of trade in and $60 admin fee i think thats what people said

      • JimmyF on 24/08/2022 - 10:32

        What people? You're the only one here saying there is a $60 admin fee.

        • CyberMurning on 24/08/2022 - 11:04

          that people below. drakesy

          • JimmyF on 24/08/2022 - 18:07

            @CyberMurning: Darling, your comment claiming 'others' was posted 8 hours and 19 mins ago, while the 'first' to advise the $60 fee was 7 hours ago… So it was posted 1 hour and 19 mins after your 'claim'….. Thanks for coming.

            • CyberMurning on 24/08/2022 - 18:22

              @JimmyF: duh, i may have seen the same on the other post i linked above…
              this thread can be considered as dupe actually. not the first. also probably some comments about the same issue on the original trade up threads, 8 months ago

              • JimmyF on 24/08/2022 - 18:47

                @CyberMurning: No one is talking about some other post you read comments in, we are talking about this post….

  • Seraphin7 on 24/08/2022 - 10:26

    Really?

  • Drakesy on 24/08/2022 - 10:43
    +2

    Either
    a) send it in
    b) don't send it in and be penalised the trade in price and admin costs. (Which they have a right to do)

    Simplez

  • burningrage on 24/08/2022 - 11:06
    +2

    If you don't return the phone, they will charge you the trade in price and admin cost of $60. It happened to me despite the email came through many months later that I was hoping they forgot about it

  • sarahjanes88 on 24/08/2022 - 13:44
    -1

    I gave the phone away a couple of months ago. I'll just respond back the phone was shipped ages ago and if they want the transfer receipt I don't have it anymore as it was almost a year ago.

    • CyberMurning on 24/08/2022 - 14:15
      +5

      but they didnt give you reply back envelope, how did you sent it..

    • JimmyF on 24/08/2022 - 18:48

      at this rate it'll be 5 years ago…. first it was 3 months, then 8 months, now nearly a 'year' ago…..

      • sarahjanes88 on 24/08/2022 - 19:33
        +1

        'Z flip 3' months ago…..

    • jimbobaus on 25/08/2022 - 15:18
      +2

      You are meant to use their label.
      They know a label was not supplied.
      The label has now been supplied.

      Send the phone or accept the charge.

    • Ramrunner on 25/08/2022 - 20:46

      You gave away a phone that was meant to be traded (reduce the value of your purchase), obvioulsy thinking due to the time delay you'd get away with it.

      You didn't, you made the choice, now wear it.

      Why is this even a discussion? You bought the phone at the time knowing you were going to trade in the old phone. When it took them this long to get to you you took a gamble and it didn't pay off. Samsung are still entitled to either the phone or your money. There is no in between. 8 months or no 8 months.

  • turk182 on 24/08/2022 - 15:43

    I got the same email. Thinking of charging a storage fee. Like $100 per month and send them an invoice

  • turk182 on 24/08/2022 - 17:00

    At the bottom of the email there a terms and conditions tab. Click on it. Takes you to a contact us page. Why is that? So no terms and conditions

    • CyberMurning on 24/08/2022 - 17:01

      yeah tried that too twice as i thought i may clicked the wrong thing.
      so dogggy this company

      • turk182 on 24/08/2022 - 17:28

        I got lucky. My credit card i used at the time has been cancelled, might just ignore the email

        • CyberMurning on 24/08/2022 - 17:47

          what if they put bad credit on your credit rating record file, or send debt collectors?

          • turk182 on 24/08/2022 - 18:56

            @CyberMurning: As per the conditions they will require me to send the mobile back when i received my new phone. I think 8months is unsatisfactory. What if i travelled overseas for extended periods of time. How would they expect me to protect and store their phone for 8 months? What costs would be involved

          • burningrage on 24/08/2022 - 20:26
            +1

            @CyberMurning: This! I am curious with this. I learned the lesson next time when doing this preorder trade up deals I need to use a one-off use credit card.

            The only thing is they will do a preauth for the whole trade in amount first to see if it goes through but will be returned back into the pool before charging it again if you didn't return the phone and that comes after many months later.

            • Chrisdestroy on 31/08/2022 - 23:58

              @burningrage: "The preauth amount is returned back into the pool before charging it again"

              Is this a standard practice with all/ most Aus banks?

          • jimbobaus on 25/08/2022 - 15:19

            @CyberMurning: They will def employ a debt collector.
            Samsung has been known for being quite brutal when it comes to chasing money owed.

        • reactor-au on 25/08/2022 - 08:06

          If the new card is with the same financier and the previously auth or preauth then Mastercard/Visa can still let the charge go through.
          I had a refund processed to card that was expired.

  • Duplicity on 25/08/2022 - 16:10

    Got the same email - let's see what happens, was an S9 valued at $40, said to myself at the time that I was happy to eat a $100 fee if it comes to it to get $500 discount from the deal, wasn't expecting it like 8 months later though LOL

  • Tokz666 on 25/08/2022 - 21:55

    Same here just got the email today after around 9 months!!! Please let us know here if anyone resolved this without sending the phone in. My note 8 got $60 when i bought the new phone!!

  • sarahjanes88 on 26/08/2022 - 19:10

    I've emailed them and all I can say is these guys are clueless with what's going on.

  • PChinna on 28/08/2022 - 19:49

    Is there any way to avoid admin fee by sending some different mobile? (I read some where in forum that we could avoid it by sending some old mobile).

    • CyberMurning on 28/08/2022 - 20:19
      +1

      Hmm worth to try. If they said this isnt the phone then just reply okay, please charge me the trade in (but not $60)

  • CyberMurning on 02/09/2022 - 08:52

    now they ask why we dont have the phone anymore…

  • yoshi678 on 13/09/2022 - 20:34

    Today， they just charged old phone volume fee， didn't charged admin fee.

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