NAB Credit Card Pro Rata Fee Refund When Closing Account?

OzCheapo on 12/04/2022 - 22:16
Last edited 13/04/2022 - 11:04 by 1 other user

Hi all,

Just wanted to double check with NAB, whether a cancellation of the credit cards results in partial/unused refund of the annual fee?

Can someone shed light into this if they have experience?

Financial Credit Card

Related Stores

National Australia Bank Group (NAB)
National Australia Bank Group (NAB)

Comments

  • resubaehtgnolhcs on 12/04/2022 - 22:32
    -4

    Nope!

    • eastmeetswests on 12/04/2022 - 22:51
      -4

      Wrong.

      They do pro-rate the annual fee. Please don't share wrong information if you do not know the answer to it.

      • resubaehtgnolhcs on 12/04/2022 - 23:28
        +6

        Cancelled my NAB card in April 21 and got no refund. That was my experience and that is what OP asked for - people's experiences!

        • ddhar on 13/04/2022 - 10:36

          Your experience is different to mine and many others here. Did you contact NAB about the refund and, if so, did they specifically tell you no refunds?

        • timhn on 13/06/2022 - 10:10

          You should requested to speak to supervisor if they said No. May be it was someone new. Happened to my partner when she cancelled last year. Lucky I was next to her and told her to requested speak to someone in authority about that. The CS operator went away for few minutes and then came back to acknowledge about the refund.

    • OzCheapo on 12/04/2022 - 22:46

      THanks mate

  • ddhar on 12/04/2022 - 23:56
    +1

    I cancelled my NAB credit card last year and was refunded the annual fee pro-rata.

    • OzCheapo on 12/04/2022 - 23:58

      Was it a qantas points one? Im trying to cancel while getting this months points allocation :D

      • ddhar on 13/04/2022 - 00:01
        +1

        Yes, Qantas card. The NAB spokesperson specifically asked me for my bank details to remit the refund to (as I hold no transaction accounts with NAB).

        • Awoll321 on 25/04/2022 - 15:58

          Hi guys, I need some assistance. I got the email below. Can I cancel card now or do I wait for points to go into my Qantas FF account??

          Hi ****,

          Congratulations, you’ve earned 100,000 Bonus Qantas Points because you spent $3,000 on everyday purchases within 60 days of opening your NAB Qantas Rewards Signature Card.

          Don’t forget as long as you keep your card open, you’ll receive an extra 25,000 bonus points within the 13th month.*

          When do I get my points?

          Your Bonus Qantas Points will appear in your Qantas Frequent Flyer account by 30/05/2022 as long as we have your correct Qantas Frequent Flyer details.

          If you need to update your Qantas Frequent Flyer details, please call us on 13 22 65 Monday – Friday 8am-6pm AEST.

          Thanks,
          NAB

          • ddhar on 25/04/2022 - 16:04
            +1

            @Awoll321: Wait until the points land before closing the card.

  • desibaba on 13/04/2022 - 10:15

    I got my annual fee refunded pro-rata from NAB last month.

    • R14 on 09/06/2022 - 21:41

      Have you asked bank or by default you got the amount?

      • desibaba on 09/06/2022 - 23:02

        I asked for it while closing the card.

  • Tleyx on 13/04/2022 - 14:56

    I didn't last april

  • wittyusername on 14/04/2022 - 17:03

    I had my fee pro rata refunded last november with them instigating it, I didn't have to ask.

  • UrMumsOnlyFan on 14/04/2022 - 21:48

    A couple of comments said they got the entire fee refunded by NAB, not just pro-rata.

    https://www.ozbargain.com.au/comment/12004050/redir

  • HunterDes on 19/04/2022 - 16:22
    +1

    Late to the party but I just closed my NAB Qantas card today cos I waited for the points to hit. Went on the live chat, had to wait a while but easy process overall. They confirmed the refund as well, basically spent under $20 to get my 100k bonus points

    • PerthectDeal on 23/04/2022 - 12:15
      +2

      same here, didn't mention the refund,
      NAB: please confirm now you want to close it
      me:'Yes',
      NAB: provide account details of where we send the $178 pro rata annual fee refund.

      What a great service.

      • ayaka on 09/05/2022 - 13:09

        Same here. $178 fee refund.

  • endolphin on 13/05/2022 - 20:43

    I got a full refund, but I did only have the card open for 3 weeks. Love how efficient NAB is with bonus points. Cancelled over the phone, as I always do.

  • OzCheapo on 13/05/2022 - 23:20

    Confirmed. Got it prorated back to the amount owing

  • timhn on 13/06/2022 - 10:05

    Cancelled last week and, after confirmation, the operator immediately worked out how much I'll get back and asked what account I want to credit back. Out of pocket was $20 - $295 fee, used card for approx 3-4 weeks.

    • foxes28 on 26/09/2022 - 16:48

      How long did it take them to send the money back to you? And was it NAB account or different bank?

      • Brick50 on 29/11/2022 - 18:32
        +1

        Got my refund about 3 weeks after I requested it, and they refunded to an external BSB and account number

  • freestyle18 on 05/12/2022 - 10:39
    +3

    This perk has now ended if you didn't get a chance to jump on it while they had it https://www.australianfrequentflyer.com.au/nab-ends-annual-f…

    • krazek on 05/12/2022 - 14:09

      F me… I just applied for a card last week basing it on the fact I would get the refund… makes the deal not great

      • Autonomic on 05/12/2022 - 14:14

        I think you could probably get it if you ask. Apparently they just removed "automatic" refunds.

        • myfeetarehappy on 24/12/2022 - 01:04

          Can I ask where you heard that? I'm thinking of rolling the dice on a possible refund (haven't applied yet) so would be good to know.

  • BargainBenno on 02/12/2024 - 13:47

    Are NAB still offering the pro rata refunds? I have a black qantas NAB card and have been told the.fee is being charged in fhe next billing cycle. I can close now and avoid it but i lose all my rewards points for the current billing period.

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