Australia Post Left a $1,000 Package at My Door When I Wasn't Home, despite Requiring a Signature. The Package Is Missing

LRadical Larry on 21/03/2022 - 14:47
Last edited 21/03/2022 - 16:08 by 1 other user

Recently in the Afterpay Day sales i purchased a graphics card, specifically an Nvidia GeForce RTX 3070 Ti. The cost of the item was $976.65 with free postage via eBay. The mode of postage was Express Post + Signature.

As I left to run some errands this morning, I received a text message which read "Your parcel from GG Tech is coming today. If nobody's home to sign, we'll take it to a local Post Office. Tracking: hyperlink to tracking". I was comfortable in leaving the house as I assumed that if I wasn't home to sign for the delivery, it would be taken to my LPO, as the text message stated.

Whilst I was out, I checked the tracking and noted that it had been updated to reflect that the package had been delivered. This seemed fine and I expected to return home to one of those "sorry we missed you" cards, which I was happy to take to my LPO after 4pm once the driver had had a chance to drop it off, considering I wasn't home to sign for the delivery. When I returned home, however, there was no card that I could find, not in my letter box, not in my screen door, nowhere on my front porch, not under my mat. I checked everywhere.

It's 2:43PM as I'm writing this. I've called my LPO to check if it had been dropped off, however they haven't received anything, but there is a chance they will receive a drop off prior to 4pm. I'll be calling at 4:15pm, as hopefully the driver is finishing their rounds and still has my package onboard.

However, I can't help worrying that the package was left at my doorstep, despite requiring a signature, and someone has taken it. At no point did I provide my permission for the package to be left without a signature, and the delivery method is "Australia Post Parcel Express + Signature" as per my invoice. The text message even stated that it'd be taken to a post office if no one was home.If this turns out to be the case, do I have any recourse for compensation here? The post office told me that if it doesn't show up, I'll need to contact the seller, which I will obviously be doing if it hasn't shown up by 5pm. Just wanted to see if anyone had any experience with this and could offer their opinion and/or advice.

Thanks in advance!

Update:

The driver has confirmed that it was indeed left at my door. So I guess I begin the process of contacting the seller so that they can lodge a dispute.

I'm sure this is going to be a painless process… /s

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Comments

  • GG57 on 21/03/2022 - 15:14
    -1

    A long post about something that may or may not happen, but hasn't happened yet.

    • BrotherEstapol on 22/03/2022 - 16:19
      +1

      Unfortunately for OP, the driver confirmed that they left it there. (see the edit)

  • Seraphin7 on 21/03/2022 - 15:17
    +2

    Can't help you on next steps, but I too have received any number of delivery updates from AP that say, "If nobody's home to sign, we'll take it to a local Post Office", and then it just gets left on my doorstep anyway.

    Fortunately I've not had anything pinched, but really don't understand what AP are doing.

  • dbui8743 on 21/03/2022 - 15:20
    +3

    if it says its been delivered, it has been left at your door unfortunately.

  • SBOB on 21/03/2022 - 15:24
    +4

    Just wanted to see if anyone had any experience with this and could offer their opinion and/or advice.

    The seller is the one who paid Australia post, and therefore is the one that should care if it is left without fulfilling the required delivery requirements (eg signature)
    so

    If this turns out to be the case, do I have any recourse for compensation here?"

    Yes, item not delivered, its not your item until its successfully delivered

  • rambutann on 21/03/2022 - 15:28
    +7

    I really feel for you OP.. postal struggles are genuinely the worst because you do everything in your power to receive your parcel but someone else decides to f-it up.

    I'm currently facing issues as a sender - I generally take post to the post office so that it is scanned, but recently had to take a bunch of parcels to post boxes (due to domestic travel, basically would delay the parcels by 4 days if i didnt put it in a postbox).
    passed by without a scan. Auspost claim that they are facing struggles because of COVID - which I do kind of get because the labour market is completely cooked, but cmon…

    The fact that Australian Post are not held accountable for anything nowadays is infuriating.

    • Radical Larry on 21/03/2022 - 15:35
      +5

      Thanks, I appreciate the sentiment. I can understand the package being delayed and would be fine with that, but it's a bit frustrating that they've completely ignored the requirement for a signature which has resulted in my package being lost/stolen. Wonder if they'll blame this on covid too.

      • bulletmark on 22/03/2022 - 08:25
        +4

        I was expecting a Samsung S22 phone and heard the AP/Startrack truck out front. I opened the front door to see the driver walking away after leaving the package beside the door. I said "mate, is it ok to leave a $1200 package at the front door like that?" and he said "that's Covid buddy".

        • JimmyF on 22/03/2022 - 09:23
          +3

          and he said "that's Covid buddy".

          Yep, which is why these companies need to stop collecting money for services they don't deliver.

          The problem is, none of these drivers won't to go back to the 'old' days pre covid. Just toss and go.

  • Radical Larry on 21/03/2022 - 15:28
    +4

    As per the update I've just edited in the original post, the driver confirmed that the package was left at my door. Checked with my neighbours just in case one of them took it in to keep it safe, but no luck. I'll contact the seller but I'm not holding my breath for a great outcome here.

    • doweyy on 21/03/2022 - 15:31
      +27

      As a buyer, you'll be fine. The eBay Buyer Policy specifically calls this out:

      Deciding the outcome when the buyer doesn't receive an item
      When a buyer reports that they didn't receive an item and the transaction meets our eligibility requirements, we will look for:

      1. Evidence of successful delivery to the address provided by the buyer at checkout, or
      2. Proof that the buyer collected the item.

      We require all of the following to prove a successful on-time delivery:

      • Tracking number from an integrated carrier which was uploaded to eBay and shows a carrier scan before the latest estimated delivery date;
      • A delivery status of "delivered" or "attempted delivery" (or equivalent in the country to which the item was delivered);
      • The date of delivery or attempted delivery;
      • The recipient's address, showing at least the city/suburb or postcode (or international equivalent) that matches the one found on the Order details page; and
      • Signature confirmation, on orders with a total cost of $750 or more. Learn more about our signature confirmation requirements.
      • Proof that the buyer collected the item

      You will receive a refund and the seller will have to chase Australia Post up for an insurance payout (if they even have). It's their responsibility to use a responsible shipping method to manage their business risk (in case items go missing), not yours to receive it.

      In this case, it looks like the seller hasn't even opted for Signature on Delivery which is very odd for an item of that value.

      The $750 limit in this case is utilised to minimise fraud for eBay from buyers just claiming items not received constantly for larger sized purchases.

      • Radical Larry on 21/03/2022 - 15:39
        +9

        Thanks so much for the info, I've been scouring Australia Post's policy but didn't think to check eBay. Feeling a bit more hopeful for a good outcome now.

        • doweyy on 21/03/2022 - 15:46
          +5

          Yeah don't stress on your end at all, it's not your problem or fault. Although eBay has substantial fees, it does come with a benefit sometimes.

          Does your AusPost tracking definitely just say "Delivered - Left in a Safe place", and no signature obtained?

          I am really shocked a seller wouldn't use S.O.D for anything of value, it's a key control to stop this specific thing from happening.

          • Radical Larry on 21/03/2022 - 15:54
            +8

            @doweyy: Just says "Delivered" and my suburb. The seller did use Signature on Delivery, the person who delivered the package just chose to ignore it and leave it without a signature.

            • doweyy on 21/03/2022 - 16:00
              +2

              @Radical Larry: That is indeed very unusual, and that's something the seller will need to follow up with AusPost about.

              Just raise the item not delivered cause via eBay and follow it through that chain and you'll get your money back as there's no proof of S.O.D.

              • RiseAndRuin on 21/03/2022 - 17:13
                +1

                @doweyy: In my experience it's not unusual, it's been like that for 2 years now with Auspost and most other couriers, except probably TNT and possibly some other expensive ones.

            • Agarwal on 21/03/2022 - 16:35
              +2

              @Radical Larry: Do you have the Aus Post app? There's a button on that (not sure if it's for every delivery) but you can see a photo of where it's been left.

              • PeterSnoot on 22/03/2022 - 10:52

                @Agarwal: I've seem that once but not again so am not sure what causes it to appear (obviously they have to take a photo).

      • Sammyboy on 24/03/2022 - 14:03

        It should be. You paid by paypal? Also Australia post obviously wont be able to show your signature for receipt of parcel if you didn't sign it! I think you will get your money back!

    • [Deactivated] on 21/03/2022 - 16:41
      +5

      Long-shot - have you checked your neighbours' doorsteps?

      I had a very similar (and equally angst-inducing) scenario play-out for me about two weeks ago (albeit with Amazon). They were adamant that it had been delivered by the local agent but I was home all day and stated that there had been no knocks/rings/calls AND no parcel on the doorstep. They said that the driver GPS data confirmed delivery at my house number.

      I patiently worked my way through online chat. After about 20mins of painfully (and politely) explaining that it is a freestanding house (not an apartment) and the situation as I saw it, I decided to go for a walk. I needed to clear my head and not lose my cool while I was chatting with them. I walked down the driveway, turned left down the footpath and walked to the end of the street. I turned around and, distracted by the chat, walked straight past our house. I stopped. I looked up at the next door neighbour's house and spotted an Amazon box. Yes, it was mine. They'd delivered it next door.

  • iNeed2Pee on 21/03/2022 - 16:25
    +1

    Damn, came back here for a happy ending.
    Invest in a cam doorbell at the very least for future instances.

    • AdosHouse on 21/03/2022 - 16:36
      +7

      I think you have confused OzBargain with a massage parlour.

  • AdosHouse on 21/03/2022 - 16:36
    +11

    I was home to receive two packages today from Auspost, both were signature on delivery, said so on the label. Even though he handed me the packages, no signature was asked for.

    Couriers and Auspost are still blaming COVID, well they have had 2 years to sort their crap out, it is no longer an excuse.

    • Puglife on 21/03/2022 - 16:52
      +3

      This ^^^
      I've had the same experiences. Since COV-ID I've never had to sign, even for packages clearly stating "signature required"
      I've had multiple alcohol deliveries which require a signature and proof of age and all have just been left at my door.

    • Antikythera on 22/03/2022 - 16:17

      I have two medium value packages expected in the next couple of days. This thread had me go check the Auspost site for my options.

      there is
      - leave in safe location
      - redirect to LPO
      - redirect to parcel locker

      I'm guessing if I chose the redirect options they wont even attempt deliver to home.
      I want a "deliver my package but if I'm not home take it to the LPO." option.

    • BrotherEstapol on 22/03/2022 - 17:06
      +4

      I had AusPost yell out "PACKAGE" then drop my new phone package onto the concrete in front of my door and run away.
      This was last week, and the package was meant to be sign on delivery…

      To make matters worse, the package had zero packing inside, and it was just the retail box rattling around inside it.(thanks Samsung!)

      Ridiculous. Just lucky that the phone wasn't damaged!

      I wanted it delivered to my parcel locker too, but for some reason that wasn't allowed when it shipped!

      • OZKap on 23/03/2022 - 20:47

        The last two parcels i've received have been dropped over the front fence. The first one thankfully landed on the softer grass and not the concrete pad around the fence post. Burst open but only minor cosmetic damage.

        Second one landed directly on the concrete pad, but thankfully was basically indestructible.

        I've been having parcels delivered here for years and never had these issues, they'd either leave the parcel in the mailbox, tucked out of sight behind it, or leave a card and take the parcel back to the post office.

        I've filed a case online but one of these days i'll have to go to the local post office to see what's up.

  • juzza87 on 21/03/2022 - 16:45

    Random thought, if you know what time the package was left see if your neighbors (across the road in particular) have security cameras and see anyone entering/exiting your property with a package, or if the parcel was even left at all.

    • andresampras on 21/03/2022 - 17:15
      +2

      "Hi, I live across the road from you. I usually try not to make eye contact with you, but just thought I'd say hi today. So now that we're friends, can I wade through your camera footage?"

      :) just joking, that's not a bad idea.

  • Matwin23 on 21/03/2022 - 17:11
    +1

    delivery driver should have taken a photo of where item was left. Also there will be a gps ping where the item was marked as delivered (accuracy ~20m)

    • andresampras on 21/03/2022 - 17:18
      +2

      last time my item was taken to the post office "because I wasn't home", they refused to show me the photo proof.

      of course, the fact I was working near the front door that day means they didn't even attempt the delivery.

      • SolitaryMan on 23/03/2022 - 02:45

        How would they show photo proof of where they left the parcel if they took it to the post office?

        • andresampras on 23/03/2022 - 09:35

          No idea. When I said I was near the door waiting or the delivery, they insisted they had a photo proving that the postie was at my place, but they refused to show me the pic.

          Probably just a standard bull**** response when things are stuffed up.

  • 7ekn00 on 21/03/2022 - 17:16
    +2

    Get a parcel locker, avoid all the pain of waiting at home ;)

    • BrotherEstapol on 22/03/2022 - 17:07
      +2

      I've noticed some places aren't allowing that! I had to have my new phone delivered to my house, and the postie threw it on the ground and ran off!!!

      • tab-au on 23/03/2022 - 16:43
        +2

        Man, this ain't my dad! This is a cell phone!

  • popsiee on 21/03/2022 - 17:17
    -2

    If it marked delivered it delivered even if it wasn't .
    No come back .
    The postie only has to say I remember delivering it and of course the GPS always backs it up even if he rides straight past your house .

    • Eeples on 21/03/2022 - 19:17
      +2

      No come-back even if a signature was required on delivery?
      Why not?

  • rektrading on 21/03/2022 - 17:20

    Delivery drivers no longer ask for a signature because of WHS.

    • JimmyF on 21/03/2022 - 17:52
      +4

      Nothing to do with WHS. They just got lazy during covid, and just would rather dump and run these days. Auspost doesn't care as drivers are delivering packages and post offices have less work to do now.

      All my packages with big stickers all over them saying signature required, just get dumped at the door. No signature!

      • rektrading on 21/03/2022 - 18:02
        -1

        DHL, Toll and Amazon do the same thing. No signature.

        I like that they don't ask for a signature. I don't need delivery drivers that greet 100s of people every week asking me to sign their device and breathing in my face.

        • JimmyF on 21/03/2022 - 18:45
          +3

          I like that they don't ask for a signature. I don't need delivery drivers that greet 100s of people every week asking me to sign their device and breathing in my face.

          As a sender, if I'm paying for a signature on delivery, then whatever company is delivering it, needs to provide that service, stop taking money for a service they don't deliver and refund those that have paid for the service they haven't delivered. Seems like a ACCC complaint here IMHO.

          There are many ways to sign for a package without having to be in the face of the delivery driver. Drivers are loving it, signing everything covid, tossing packages anywhere they can and moving on.

          I'm lucky my front door is protected from the street view, but there are many that are not.

    • [Deactivated] on 23/03/2022 - 09:48
      +1

      When I bought dozens of 3080 FHR, I just go direct to the factory in shenzen.

  • brandogs on 21/03/2022 - 18:03
    +2

    From my experience with eBay. When you open up a dispute, the first thing they'll ask for is a tracking number. If that tracking number says "delivered" they close the case immediately in the sellers favour. I used to sell digital items a fair while ago which were all email delivery. I did run into some scammers every now and then who would dispute the transaction. I would win every time if I just sent a random letter with tracking to a random house in the same suburb as their address.

    Just note the issues i've had in the past, the items were all below $100 and back when PayPal was still tied with eBay.

    • Creamsoda on 25/03/2022 - 00:54

      that's not true. i had a customer claiming they didn't get their parcel even though auspost marked as "delivered" with photo proof of the parcel inside their mail box with tracking showing deliver on their suburb. eBay reimbursed the customer out of their own pocket to my surprise. this was few months ago.

      • brandogs on 25/03/2022 - 01:57

        This is very true mate as I was the one who had to go through it.

        Like I said this was a few years ago back when PayPal was tied with eBay.

  • billy3000 on 21/03/2022 - 19:11
    -2

    Use a free parcel locker next time..

  • Noire on 21/03/2022 - 19:34
    +8

    Auspost left my 3080 outside this morning without a signature, lucky that no one ran off with it. Auspost needs to get their shit together.

    • killbox on 21/03/2022 - 21:02
      +6

      I called Aust Post to complain when a whole new computer was left in similar circumstances, 3k ish. They said they put a note on our file not to leave things next time. They've since left other items unattended which required signature but I guess I'll have a strong case if something is ever stolen.

      They don't seem to care. Perhaps paying insurance every now and then costs them less than carting a bunch of things back the the post office.

      • BigTone on 23/03/2022 - 01:27

        I'm not sure if AusPost is govt owned or not, but why they haven't put more budget to more drivers is mad to me

        A couple of months ago, one of the van drivers had left so my local postie was stuck delivering for 4 suburbs a day during 40°C Perth heat, poor (profanity) was dripping every time he delivered something

    • Ramrunner on 22/03/2022 - 11:19

      Yeah - didn't get there in time - will nab it next time though. Sorry.

  • Benoffie on 21/03/2022 - 22:01
    +2

    Go via the AusPost CEO complaint option and ask for insurance payout.
    First, they'll deflect. But at a minimum it has $100 coverage. They must pay that.

    Past that, if you had insurance (and on $1000 you should have), fill in the paperwork.

    If not, push it for a payout on a failure to adhere to terms of service. Usually a threat to Minister or Govt agency gets them moving.

    Found recent success after they 'lost' a Xmas present for 3 months, paid out then delivered it without warning

    • akashra on 22/03/2022 - 14:14
      +7

      Buyers should not be expected to pay "insurance" on items when they're paying postage and buying items. You're buying an item, not paying for a chance to get an item. It is the sellers responsibility to ensure an item arrives with the buyer. What method they use is up to them, but it's not the buyers responsibility to have to pay "insurance" just because the seller chose to use a dodgy courier. There are laws that cover this kind of stuff (eg, postal delivery and specifies where onus lies) for good reason.

  • Boogerman on 22/03/2022 - 07:14
    -1

    Do a chargeback via the bank

    • Kranbone on 22/03/2022 - 22:09
      +8

      Why, the seller is not at fault and neither is eBay.

      Give the seller a chance to make a claim against Auspost.

      • Boogerman on 23/03/2022 - 10:21
        +1

        The seller chooses which delivery service to use

        • Kranbone on 23/03/2022 - 12:06
          +1

          The seller has done nothing wrong. They are not responsible for the error.

          The error occurred through Auspost. Let the seller work with Auspost to resolve.

          • MBix on 23/03/2022 - 14:51
            +1

            @Kranbone: Don't think even a charge back would work though once it showed as delivered on tracking information

  • Lexx-luthor on 22/03/2022 - 08:37

    I've had this happen, fortunately not for an item costing a grand. I use an Auspost parcel locker now, no issues.

    Doesn't help your current situation, sorry mate. I hope you get you money back.

    • ar7ist on 22/03/2022 - 14:15

      Can parcel lockers be used for larger objects as well. Say a computer or a big printer?

      • reactor-au on 22/03/2022 - 19:10

        If it fits. Depends how big the item is.

      • adn on 22/03/2022 - 20:05

        You can point it to the post office instead. Just you need to rock up during business hours.

      • hasher22 on 23/03/2022 - 01:38

        AusPost only allow a parcel up to 39cm x 36cm x 64cm

  • JonSteele on 22/03/2022 - 08:40
    +4

    Use your local federal member to escalate the issue.

    I had 1 package did a u turn back to the sender, then did a return back to me and was actually left at the LPO sorting area. After contacting Australia Post they stated it's gone back to the sender as nobody was home, which was a lie.

    I then spoke to sender he sent them again at his expense, he then explained the issues with Australia Post.

    A week later suddenly Australia Post sent out a Delivery Guy from the local sorting area, with the original parcel.
    Not to do anything fraudulent I then contacted them asked ??????

    I ended up contacting my local member for Federal politics and they escalated it up the chain fast, and I submitted my documents to him.
    He saw the stupid comments made by AP customer service and was apologetic.

    I then sent the original parcel back to the owner/sender, as I had two parcels now in my premises.

    I had a outcome, but if we don't do anything, sloppyness will prosper.

    • akashra on 22/03/2022 - 14:15
      +1

      Yep. This needs to be raised more and more frequently with Local MPs. Just fix the law so postal carriers can't just decide "it's too hard" and pretend they delivered things, or claim they delivered it - make it their responsibility and when they're made to cover the cost of shipped goods enough they'll finally find it's more economical to do the job they're already charging people for than save a few seconds.

    • gimli on 23/03/2022 - 20:38

      not if your mp is scumbag scomo.

      doesn't do shit

  • penting on 22/03/2022 - 09:30
    -1

    Just do a chargeback. Oz post rabbit hole is not worth chasing

  • t_c on 22/03/2022 - 09:36
    +1

    Usually when you lodge a parcel enquiry in the Auspost app, they email you the picture of where it was left.

    Can you update if the picture is your doorstep or neighbours.

  • hoodiejs on 22/03/2022 - 09:48
    +1

    Sellers responsibility, they need to refund you/send a replacement and then sort it out with Australia Post

  • matt1234 on 22/03/2022 - 10:18
    +3

    I stopped getting anything delivered to home due to these sorts of issues.
    I now use a Parcel Locker, and for anything that wont deliver to that i get it sent to work instead.

  • JuicyMullet on 22/03/2022 - 10:46

    Nowadays, if i accidentally purchase something and set my postal address as my home address I cancel the order immediately and re-order using a click and collect or a parcel locker address as my receiving address.

    There is no reason to have to deal with the stress and having to wait at home all day for an expensive package with other postal options available.

    • Radical Larry on 22/03/2022 - 11:05
      +17

      Well the whole point is that you don't have to wait at home all day. If a signature is required on delivery, they're supposed to either get a signature on delivery or take it the post office. The issue here is that they did neither.

    • oz-eh on 22/03/2022 - 20:53

      this actually can be a very costly expense to the merchant as there are many platforms such as shopify that does NOT refund you the merchant fees for credit card payments if a customer decide to cancel an order. So by doing what you do, you have essential doubled the merchant fees for the sale which can add up quickly for more expensive items…

      Of course the merchant can choose to charge extra to cover unexpected expenses.. and things just becomes more expensive… just saying.

  • [Deactivated] on 22/03/2022 - 11:07
    +2

    The driver signs for it, and then safe drops it at your door. If you have something important like that, you can get it sent to you at the post office itself with their parcel locker service, it's free. https://auspost.com.au/receiving/collection-points/use-a-247…

    • sghetti on 22/03/2022 - 11:15
      +1

      Love using these and do it for important deliveries that I know I won't be home for.

      But I know the communications that OP would've received and I think he's right. If they say they will take to LPO if they're not home you should be able to take that and plan your day around it, expecting it to be left at the LPO.

      For it to end up being left at OP's doorstep is pretty poor. I'm sure it won't be a painless process, but given the communications that OP has (make sure you keep these) I can't see AusPost having a leg to stand on to have seller/OP reimbursed.

      • [Deactivated] on 22/03/2022 - 12:52

        I have received packages just left at the door that say signature required, and I have also paid extra for it, and the receiver said it was just left. The tracking says delivered by safe drop.

        The exception to this is buying phones. They have a specific service that does require a signature and ID sighting. When receiving signature deliveries in the past, they never needed ID.

        The problem with getting compensation from AP, is that the contract is with the sender, not the receiver.

  • mhz on 22/03/2022 - 11:11
    +10

    I had this exact thing happen to me last year with a GPS I purchased from Anaconda for $800.
    Received a message the day it was due to arrive saying if I wasn't home it would be dropped off at my post office.
    I was 75kms away at the office that day and it was delivered to my house.
    I got home and no sign of the item. Talked to neighbours to see if they had it and they didn't.
    Called in to post office and they didn't have it either.
    Called Anaconda and they said they had evidence it was delivered and that was the end of their responsibility.
    Anaconda provided me with a screenshot of a signature that was supposedly mine. It was not my signature.
    So it looks like the postie signed my name for it and left it on my doorstep and someone took it.
    Aus Post told me as the sender didn't put anything insurance on it, the best they could do was compensate me $100.
    I told them I wasn't going to accept that. They were in the wrong, their postie signed for it when he should have taken it to the post office and it was their responsibility to compensate me for the full amount.
    After a lot of back and forth with Aus Post and me threatening to take it to VCAT, Aus Post compensated me the full amount.
    Push as hard as you need to with Aus Post and don't accept their BS.

    • lonewolf on 22/03/2022 - 13:55
      +5

      Actually thats pretty piss poor effort from Anaconda. As they are the seller and paid for the service to australia post to deliver the item to you (you would have paid Anaconda for the delivery charges, not australia post), Its actually up to them to rectify the issue if you havent received the item regardless of fake signatures or what not. At least thats been my experience with missing packages and couriers or post.

  • Lurk Hartog on 22/03/2022 - 11:24
    +1

    +1 to using Parcel Locker or Parcel Collect for any items over a trivial value. It sucks, but it's better than getting your stuff stolen.

    I'm yet to come across any delivery service that can consistently follow even the most basic of instructions, unfortunately.

  • Carmen Sandiego on 22/03/2022 - 11:26
    +1

    I had something vaguely similar x2 pre COVID.

    I was supposed to receive a parcel I posted to my home address when I was in Korea. The journey was supposed to take 2 months to even get to Aus and I agreed. 3-4 months go by and nothing. In the same timeframe, my brother was supposed to receive a very confidential and sensitive information via Aus Post. This was also delayed.

    I got suspicious and wandered over to the local post office, and lo and behold, there was my parcel as well as my brother's. His was bent, when it was very clearly marked "DO NOT BEND". Post office said they would have sent it back the next week since they had it for almost a month now.

    I sent a very scathing message to Aus Post, and they replied (groveling honestly) that is was the post office's fault, the driver didn't leave a card for either package etc.

    From then on, the postie changed and the current one knows our faces, so he makes sure that he waits a little bit after pressing the gate doorbell before leaving, but I know from everyone else's annecdotes that it hasn't changed. I had a similar kerfuffle not that long ago but, the blame for that was 5% on me.

    The only one I'd vaguely trust is Amazon but even then.

    • smartazz104 on 22/03/2022 - 17:23
      +3

      Every time I get an Amazon delivery these days, they just leave it at the door and don't even bother to ring the bell.

      • burningrage on 22/03/2022 - 20:11
        +1

        Yes. Same. The only time I knew they've delivered because I got the text about it and I rushed to the door before the fox ate them.

    • xylarr on 23/03/2022 - 10:46
      +1

      It really is up to the local postie. I love ours - always the same guy.
      EXCEPT THAT ONE TIME!!!
      It was near Christmas, so I suspect our usual postie was on holidays or maybe he got struck with COVID. Anyway, I had something delivered, I got the message in the app but nothing at my front door - I was at home. I also have a video door-bell, and it showed nothing. Fortunately the app had a photo taken by the useless driver of the parcel sitting in someone else's courtyard.
      Now luckily, there was enough context in the photo that showed it was at least delivered to a townhouse in the same complex I live in. So I went on a hunt, and found it out in the open (they didn't even move it 2 metres to be undercover) in someone else's courtyard.
      Anyway, I rescued my package, and then opened a case to Australia post. I got no response, and couldn't be bothered following it up.
      My regular postie is back on the case, and it makes me happy.

    • pr1 on 25/03/2022 - 23:09

      Thought you should know but auspost dont care about do not bend/fragile stickers/labels. They don't have that service and it means nothing to them

  • Munki on 22/03/2022 - 12:03

    Haven't had a lost parcel except for shitty ones from Aliexpress which have no tracking. Our local delivery guy is really good.

    That and I use parcel locker a lot too…

    • UNO on 22/03/2022 - 19:32

      I recently had an AliExpress order that was not delivered. Disputed it via PayPal who said there was a tracking ID available and they concluded it was delivered… Even though whatever happened I didn't receive it. I then lodged a dispute with my CC company, got the money back credited straight away.

      • Munki on 22/03/2022 - 20:43
        +2

        Why didn't you lodge dispute with Aliexpress? I have never had any disputes not in my favour.

        I did find this one time when the parcel was delivered 4 months outside of its promised date. Had to dig through the archives to figure out when we'd ordered it…

  • PurchaseAnxiety on 22/03/2022 - 12:39

    We were surprised a while back when we lodged an enquiry with Aust Post and they actually sent us a picture of the parcel card left in our door. It didn't help us at all, but it was interesting as we didn't know they took photos and, as far as I know, they don't make them readily available. It might be worth seeing if they have a photo of your parcel being delivered. Given the short timeframe between the parcel being delivered and going missing, it could be useful to establish that it was actually left at the right property first.

    • gromit on 22/03/2022 - 13:55

      I have noticed most couriers and delivery people seem to take photos of each delivery now at our place, hell even woolies do it. I guess if you aren't getting a signature it gives them some defense if claimed it wasn't delivered.

    • xylarr on 23/03/2022 - 10:49

      I was lucky the the photo appeared in the Australia Post app when I had a parcel delivered while I was at home - but wasn't.
      It we a few doors down at the wrong address.
      My go-to theory is our usual driver as on holidays, and the temporary replacement one was illiterate.
      I mean, it worked out in the end for me, if not for the photo, I wouldn't have gotten my package.

  • mandelbrot on 22/03/2022 - 12:56

    Lodge a investigation with Australia Post. It'll probably take then a month to address it, cos they have so many parcels go missing during recent covid times.

  • Thrifty1 on 22/03/2022 - 14:05
    +2

    I had the exact same thing happen. When I called Auspost they gave me a description of my front door that parcel was left at, without the required signature: It wasn't my front door!! Lucky for them and me, it was my neighbours front door. Couldn't understand, my number's on the letterbox and it was signature only!

  • burningrage on 22/03/2022 - 14:22
    +1

    Speaking about this, I just got a bell and lo and behold, my S22 Ultra came and I can see the delivery guy standing there holding the thing.

    I wonder if I didn't open the door what would have happened but one thing I can tell you, I did ask him if he wants me to sign it, he said, "No, no need" as he proceeded to scribble something on his PDA, presumably signing on my behalf.

    This needs to stop. For all you know, he could have scribbled "Gyro Gearloose" (I was gonna use "Uncle Scrooge" then I realized someone's here goes by that name lol) and marked as delivered if I wasn't home.

  • Windows98 on 22/03/2022 - 14:31
    -8

    It's not the sellers responsibility to chase up a missing package. As far as they're concerned it was posted and tracking has stated it was delivered. Their job was done as soon as it was sent and tracking number provided.

    You will have to chase it up with auspost. If you didn't ask for insurance then you'll have to hope the seller included insurance for you to help save you the hassle of dealing with the buyer in case this happens.

    The postie will have a geo location photo of where it was delivered. If a signature was required and they didn't get one then you should have a chance at a claim through auspost.

    Best of luck

    • [Deactivated] on 23/03/2022 - 09:53
      +2

      It IS the seller's responsibility to chase it up, their the one's that sent it and can only lodge a complaint when an item has been reported as "not delivered" even though AP state it has.
      The sender is the only one that can lodge the complaint.

      • xylarr on 23/03/2022 - 10:50

        I have to agree with this. The seller is the customer of the delivery company.

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