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1 Month Free for Recontracting with Telstra Mobile

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1 Month Free for Recontracting with Telstra Mobile
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Store Repgerdschenkel @ Telstra on 23/04/2012 - 21:04 files.ozbargain.com.au (604 clicks)
Last edited 23/04/2012 - 21:16
1MONTHFREE

Telstra mobile plan term come to an end? Sign up with us again online, on one of our great value Freedom® Connect Plans and you won't just get a fantastic new smartphone with the latest features - eligible customers will also enjoy one month free access.

Selected handsets only, check the site for complete list.

Promo code: 1MONTHFREE
Choose a plan and handset then add this promo code during purchase.

Only on https://onlineshop.telstra.com.au/

Terms and Conditions
1. This offer is available to existing customers with a 13-digit account number with a 12 or 24 month Telstra Post-Paid mobile plan where the minimum term has expired, or there is less than 60 days left in the minimum term. Offer ends 30 June 2012, and is available online only.

  1. If your plan's minimum term has not yet expired, we suggest you contact 1800 303 302 to find out your expiration date. If your minimum term has not yet expired and you have a Mobile Repayment Option (MRO), you will be required to pay remaining handset repayments and you will no longer receive any MRO Bonus for your current handset. Depending on your existing plan, you may also need to pay a $50 administration fee. You should contact us on 1800 303 302 to find out any amounts payable, and help determine if this offer is beneficial to you.

  2. If you're an eligible customer, to receive one month's worth of free access you must:

a. Recontract online to one of the following Freedom® Connect plans: 'S' (from $59 per month), 'M' (from $79 per month), 'L' (from $99 per month) or 'XL' (from $129 per month) 'with a new mobile phone' for 24 months;

b. Select an eligible handset with your plan. Eligible handsets are shown online and may vary during the offer period, and not all handsets will be available on all plans. Current eligible phones and plans are displayed above; and

c. Apply the promotional code 1MONTHFREE when prompted.

  1. If you submit your order but you're not eligible for this offer, you'll be contacted by our staff. If you are eligible but you would be required to pay charges on your account (e.g. MRO repayments), you'll also be contacted by our staff.

  2. If you are eligible, you will receive an email confirming your phone has been dispatched, and you will receive a credit on your next bill equal to one month's access fee (e.g. $59 for a 'S' plan). If you have any queries, please contact us on 13 2200.

Mobile SIM Only Mobile Plan

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closed Comments

  • Lenneth on 23/04/2012 - 21:09

    Didn't you used to work for ubank? All your old posts are gone.

    • Store Repgerdschenkel @ Telstra on 23/04/2012 - 21:13

      Hi Lenneth. Yes, used to work for UBank. Not sure what happened with the history. Maybe this was wiped when I became a rep for Telstra? -Gerd

      • neil on 23/04/2012 - 21:20

        You used a different account, ggschenkel. I'll close that one.

        • Store Repgerdschenkel @ Telstra on 23/04/2012 - 21:22

          Ah ok. Yes, please. Thanks

      • Lenneth on 23/04/2012 - 21:28
        +2

        oh ok. I was just wondering. I miss you at ubank. ever since you left the usaver has not been as fantastic.

        • Store Repgerdschenkel @ Telstra on 23/04/2012 - 22:18

          thanks

        • Steptoe on 23/04/2012 - 22:23
          +2

          Who knew one man has so much influence on interest rates, and he doesn't run the Reserve Bank?

  • mini2 on 23/04/2012 - 21:20
    +1

    Any offers for a whole heap of us that signed up to the family and friends deal 2 years ago?

    • Steptoe on 23/04/2012 - 22:26

      Same position here. Contract ends soon.

      Free iPhone 5 or is that the "New iPhone"?

      • mini2 on 24/04/2012 - 08:45

        My contract ended a month ago and was told the only way to stay on this plan is not to recontract or do anything to the plan at all as I'm not a staff.

  • scheps on 23/04/2012 - 21:36

    how about business users?

    • kipps on 23/04/2012 - 21:44

      If you're a long-time Telstra business customer, you probably don't have a 13 digit account number, so are probably not eligible for the offer. I wish I was making this stuff up.

    • Store Repgerdschenkel @ Telstra on 23/04/2012 - 21:56

      Consumers only at this stage (unless you use a consumer product for business purposes), sorry

    • mini2 on 23/04/2012 - 22:11

      Better off talking to your nearest business centre..some of them seem to do pretty decent deals.

      • scheps on 23/04/2012 - 22:47

        Gave them a call today and they weren't helpful but i might try again another day. The service in T shops are so slow its not funny.

  • kipps on 23/04/2012 - 21:43
    +1

    "This offer is available to existing customers with a 13-digit account number"

    Honestly Telstra, this distinction between Siebel and MICA customers is beyond a joke.

    Why must the customer experience be tarnished because Telstra finds it too difficult to successfully migrate every account across?

    • unifex on 23/04/2012 - 21:50

      I agree im constantly screwed over because of this.

      • Store Repgerdschenkel @ Telstra on 23/04/2012 - 21:55

        How?

        • unifex on 24/04/2012 - 17:51

          Every deal is not available to me because im on a non 13 account number. Basically non13 customers are second class citizens who get very few deals.

          Everytime I go in to ask about a deal they look up my account and go sorry your account is not compatible with this deal.

    • Store Repgerdschenkel @ Telstra on 23/04/2012 - 21:55

      Almost all customers are already on the new system. But we need to point this out in the terms upfront to avoid disappointment.

      • unifex on 24/04/2012 - 18:00

        but don't you see that this causes aggravation? In particular you are punishing your business users who tend to be on the old system. If the customer is not in control of the system they are on (as someone already said) how can you discriminate against them. I would expect that this is bordering on illegal behaviour, you can't arbitrarily not offer deals to a set of customers.

      • kipps on 24/04/2012 - 20:31

        Gerd, exactly how many customers remain on legacy billing systems? I very much doubt it is "almost all customers".

  • jv on 23/04/2012 - 22:24
    +4

    This offer is available to existing customers with a 13-digit account number

    What a ridiculous condition… As if a customer has any control over how many digits they are assigned for their account number !!!! :S

  • chris449 on 23/04/2012 - 22:35

    Saw the "M - $59" with 2gb of data and thought Telstra had upgraded their plans. The extra 500mb could've been spent watching youtube on the train… I'll just have to stick with internet radio /fwp.

  • matt777 on 23/04/2012 - 22:53
    +2

    The only thing good about Telstra is there mobile broadband coverage.
    Anything else is a rip off!
    And the customer support and myriad of sections and departments is dizzying when you try to get them to take responsibility for anything.

    • unifex on 24/04/2012 - 17:57

      Yeah coverage is good but their throughput is terrible in some areas. Melbourne and Sydney CBD's can become totally unresponsive due to over subscription. Its a pity because they are a victim of their own success. When their data was 150meg supplied few could afford to use their network so the few people on there had insane bandwidths. Now that they are being competitive the network is slowing down. I dont get more than 4meg on my iphone 4s and ipad 3 in adelaide metro area (north). I get 12meg in north adelaide but this is the only place ive ever got a great speed. Personally I'm giving them the benefit of the doubt and waiting to see if they bring their network back up. I will make the decision when iphone 5 is released.

  • [Deactivated] on 24/04/2012 - 00:26
    +1

    I find that Telstra Pre-Paid gives my much better value over 24 months if I factor in the upfront cost of the handset required with Pre-Paid. Much easier to control the spending - Recharge only as much as you expect to use in a particular month, and if you underestimate your usage, that is OK because there won't be any overage fees, just recharge another voucher.

    The only problem is understanding how their Pre-Paid offers work. If you choose the wrong offer then it is an absolute rip off, but if you choose the right offer then you get Premium service on a budget.

    I find that Pre-Paid simplicity offer is best if your budget is less than $30 per month, and Pre-Paid Cap Encore if your budget is $30 or more per month. The good thing about Pre-Paid Encore is that you get a Main account balance component, a Bonus balance component and a Bonus data component. You can use the Bonuses for Calls/Text/Data and the Main account balance can be used for Plus Packs (more Calls/Text/Data) transferred up to $10 per day to another Pre-Paid service or even buy a Mobile Foxtel or AFL Live subscription without requiring a separate purchase aside from what you have already spent on the Recharge that also comes with a Bonus.

    Yes there are cheaper services out there if you are strictly looking for a 'Bargain' but for some people they need to use Telstra because it is the difference between having coverage and not, so it is not pure economics, but Telstra are not that far off the mark compared to the competitors anyway, the value has got much better in the last couple of years.

    Gerd, I am a huge fan of your work that you did with UBank and have every confidence that you are the man who can turn Telstra around. If you would like to hear from someone who has lots of ideas of how Telstra could do better for their customers, feel free to send me a PM.

  • tfb on 24/04/2012 - 08:57

    A saving of about 4% on a two year contract is hardly a bargain.

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