Just bought a fast food meal from drive through, and we ordered large fries. Instead we got a large size fries packaging with only 1/2 size portion.
Does each fast food has a standard portion when customer ordered different sizes or the fast food restaurant staff just serve however much they want?
they will gladly replace the fries with ones scooped off the floor or spat on for the inconvenience, source know kids who work at maccas and deal with complaints like this
mmmm extra seasoning 😘😘
It gets worse when you complain about KFC like lukewarm chicken or too many wings in a mixed pack.
@ShannonN: Weirdly, I once complained about KFC. I wanted the bbq zinger which came with the bacon, of course got something opposite. Manager took it in his stride and replaced entire meal.
Maccas manager tried to get stingy and only offer me the exact item.
@iNeed2Pee: To be fair if you got 1 item wrong, a fair policy would is to replace that item First (considering that customer isn't stubborn on refund etc), and this is what at least all restaurants shall do at bare minimum. The rest is upto the Manager/supervisor/incharge of the store at time. Not all supervisors are nice, some are very nice (and its not location based, rather person based), they may offer to remake whole meal or add something else extra on top of replacement item at free of cost to customer (due to quality issue).
And nor are all customers this rude to go on a online Forum to discuss such things, some are extremally nice, (those who have explained their situation properly, and honestly to me like they got tomato or something when asked not to have it, have usually gotten best possible outcome from my past job in FF).
No store genuinely wants bad customer service, you just have to be nice, and polite to staff asking for a resolution.
@USER DC: That makes sense, though it'd be annoying if they only replaced the fries, and in the time it took for them to do that your burger went cold and your drink got warm.
@kiitos: Well the correct thing to do would be to not hold.back customer's fries when there was nothing wrong with them
Let customer have those fries, and then ramake another Burger, and give them another small fries(or may be something extra on burger or on side) as a little compensation, ( especially considering yesterday xmas day, i probably won't have been shy with fries )
@USER DC: Sorry just not true. My last drive through experience I checked the order at the window, got the wrong size product and pointed it out. Waited for the kid to fix and nothing happened. I said you're not gonna fix it? And the goon just replies 'na' and and sneered at me.
@tonka: Did you take your order receipt and show it to tha kid?
Or at least repeated the whole order back to tha kid?
Most likely what happened is either kid was a newbie, and gave you order of someone else, and kept getting confused with your and someone else's order. (This is why getting a receipt is never a bad idea). If you still think that the restaurant didn't give you a product, you can always ask another kid/ or better ask for a manager. (I know it's a hard work to repeat all the things to another person, and easier to just move on and not shop @same place again but that depends on you)
Or Kid was right, and you didn't know of change that probably had happened to the size of product, (companies may time to time, change shape/size/looks/ingredients of a product)
@USER DC: We had established the the product was the incorrect size. This was at a KFC drive through where they hand you the drink when you pay. He gave me a can instead of the 600ml for a large size order. I just moved on as was not in mood for a fight at the time, but I choose not to go back.
@tonka: 'you're not gonna fix it? And the goon just replies 'na' and and sneered at me'
be careful what you ask for - I suspect the actual words you used - 'you're not gonna fix it' - actually specified and directed his intention
if you had said politely 'this is not what I ordered - would you please give me the size I ordered' - I'm guessing more likely he woulda done that straightaway.
@Hangryuman: I guess it's the customers fault somehow? And if you're asking for a situation where I coddled him, yes I did. I didn't even object as I was too embarrassed for his for his extreme incompetence at his job . Explained it to him politely and he agreed the order was wrong, waited for 30 secs for him to do something and he didn't budge. He was one of the more experienced in the place and seemed to be belligerent with me from the beginning (I was at KFC and using the survey voucher). And you know what, I wasn't directing his attention I was making an observation, when I said 'your not gonna fix it' because at that point he was just staring me down.
Yeah well luckily there are cameras throughout. This would be pretty much guaranteed jail time if you did this. Also it takes too much effort.
Just call the store. They will ask you what you had and write your name in a "make it right" book and next time you're there you'll get the same item for free or if you're lucky a combo for free.
Call the STORE? Mate, see a solicitor today and lodge a complaint with the ACCC. Take it all the way to the Supreme Court until this outrageous injustice is rectified!
Doesn't work with HJs. They messed up my order and I called the store and they said I had to go back straight away, I explained I was now over 15mins away as I had driven on my way and had somewhere to be and couldn't go back so they basically said too bad.
Chargeback!
Their xmas gift to you was saving you from empty calories.
Always check the bag before leaving. The great Maccas moral
Counting the number of pieces with KFC is a pain though, although they also almost never included the sauces with their meals at my local, and when I ask they give me 10 sauces instead of the 4 I was supposed to get, sometimes not even asking what it was on the order. Painful to deal with in a first world problem way
KFC is a lottery. You get the surprise when you get home.
In my area both Maccas and KFC are infamous for forgetting things… especially sauces for the nuggets. It's generally better to not get drive thru and walk in to pick up the meal so that one can check that everything is there.
Counting the number of chips is even more of a pain. Last time I went to Maccas my mate got three more chips than me - and by the time we ate our chips they were cold!
I take it a step further now - I drive up to the "waiting bay" to check my burgers because I once ordered a Big Mac and they forgot the meat patties and didn't realise it until I got home!
Username doesn't check out
same with deliveries, half the fries missing
That could be the delivery driver haha!
You wont believe some drivers are actually legit scamming dude, like I've heard of some like taking food from restaurants and then straight after that customer cancels the order on delivery platform. Almost like a Delivery driver + Partner/Customer scam
Doesn't the customer still have to pay for the food when cancelling after it's been prepared?
@bobbified: I aint too sure mate,
But i can tell you that restaurant usually dont charge for cancelled orders
So they usually do suffer, when driver does kinda dodgy stuff like that
Same happened to me recently, but we noticed just after we left the drive thru. I parked and walked inside, they did not apologise or say anything, looked at me with an annoyed face, took it over to the fries, tipped out a new basket of freshly cooked fries without any salt on them and topped up my packet with those. CBF complaining about the no salt, I just left.
Is it time we added a "Chips & Chip Packaging" sub-forum to OzBargain?
Given the negs r12 received from recent post. This could be a ghost account.
Haha. I reckon this is a joke post following up in the original.
Are there any better complaints out there?
I mean, it's Christmas day… can't someone complain about the shitty gift they received instead of getting the gift they felt they were entitled to receive?
Just for you … I waited home all day for your present to arrive I expected great things from you including personal delivery, nothing, great zilch Mr bobbified the grinch, all talk and promises
There was that an acceptable rant?
Merry Christmas
That's more like it! 😁
It might be a troll complaint.
That's why I don't order large zise.
Think of it as a Christmas present. They effectively cut the salt and fat intake by half.
Cutting back on fast/junk food is good for the body.
Maccas buys potatoes by weight and sells them by volume.
It’s a business model.
My local RSL weighs the roast meat when plating right in front of the pensioners for the roast dinner special.
Maybe old ppl are better complainers.
Never short change an old duck on her Sunday roast. Just not worth your life.
I like that idea. Our local lunch bar used to do that as well when we had roast beef and pork rolls.. consistency is good. you never feel short changed.
Member Since 2 hours 14 min ago
Just bought a fast food meal from drive through, and we ordered large fries.
…then joined OzB to vent.
yeah - we can fix it
why bother asking the person right there at the time, who can fix it on the spot with no fuss or further ado, when you can spend hours later ranting about it to people you've never met ?
that's the way to live your life …
It didnt use to be this way, make a complaint to the McDonald's main office.
recently thru drive thru I ordered a small fries, they handed it to me, then went to get the ice cream. Someone appeared and handed me a second small fries!
as a caucasian I usually eat savoury (mains) before sweet (dessert)
but yesterday sitting outside in the breeze with Mickey Dee's take-away icecream cones and fries in a paper bag
the icecream looked at risk of melting quickly - so we finished those before starting on the fries
I would say this is a rare combination of sweet first then savoury - that I find quite OK and nice to eat.
Hahahaha skin colour
I hope you didn't keep that extra fries? Don't forget, the man upstairs knows, even if Maccas didn't!
of course I did, the man upstairs gave them to me to help make my day better. And last night Pizza Hut gave me a large value pizza instead of a medium. Was I supposed to return that too?
So……did you order that medium pizza suspecting they would need to send you a large. If that's the case I think you may know it's a bit sneaky and not a completely virtuous example to use.
Sounds insincere on your part to me. I'm not the one who does the judging though, you know that.
@FXx: If you are going to start identifying sin you dont have to look far. I classify cyber bullying as that and there is plenty of it.
I use to work at maccas front counter.
There is only one size fries scooper to use for S, M or L fries.
The worker has to scoop through a heap of fries and skillfully wriggle the scooper to fill the pouch and also release itself from the fries pouch below.
The wriggle process is the most inconsistent although it's not difficult to fill a pouch properly.
However if you are under the pump you can wriggle faster and less accurate.
Or if you have 3 seperate orders to clear, and you see the fries station low on fries and your eye judgement calculates there is only enough for 2.5 Mediums you perhaps just wing it and fill 3 Mediums.
This comes down to the individual worker. But when most front counter workers are 16-18yo most give zero f*@#s
'16-18yo most give zero f*@#s'
yeah - most of those are probably just starting to earn their own spending money while still 99% reliant on the Bank of Mum&Dad and too hormone-driven to think anything about quality of service to others
that advice to teenagers 'quick - get out and save the world now - while you still know everything'
OMG what is so wrong with you ? Posting such a small pitty thing on here.
If you simply made an effort to contact the store, or even like Ask the person who gave you the food (and not have said something ridiculous like i aint got fries at all), they would have easily given you a lot lot better outcome than what this post is giving you.
Generally speaking pretty much all fast foods are full of young workers (quite often fresh team members) who knows may be you got it from a newbie or a stingy person. Or may be the time was too busy, and store like running low on chips?
Whatever the case easiest thing to do is Contact the store at time of getting your food or later WITH YOUR RECIPT (otherwise without a receipt you are a random person on street)
I thought there was a global shortage of chips?
https://www.techrepublic.com/article/the-global-chip-shortag…
At a guess, the store has a low fries yield and the store management have put pressure on staff to serve less fries per order to improve the product yield.
Source: used to be a McDonald’s store manager and kept getting hammered from my licensee over it. The licensee I worked for was dodgy. They preferred to deal with the complaints, as the percentage of people who complained was lower than those he ripped off.
I've heard that too from a friend who worked at a McDonald's when I informed of my experience. Said some franchisee's are really tight with yield and try to short customers out.
and - free enterprise and customer service for consumer-discretionary products and services - when I get unsatisfactory service I can simply tick that off as a place I will never give my money to ever again.
those who imagine they can get rich by short-changing customers, I suspect karma has a way of returning the favour down the track …
Honestly OP, you need this.
My personal experience is that the small fries are filled the best (usually overflowing). The medium and large fries are usually only 3/4 filled.
Mine is that it's incredibly inconsistent, as is the quality of the fries themselves. The small can also be only half filled at times, just as the mediums can be overflowing into the bag.
I once had a Big Mac without a top bun and the person who made it thought it would be funny to drench it in sauce.
I just took it back and showed it to the cashier who promptly turned around and gave daggers to the guy on the burger station.
Did you complain about your chips earlier? 😋
Nah just asked for a burger!
I once got an expensive coppa con panna gelato from my favourite (famous Italian) place in Melbourne
and was sitting at the bar with the Italian waiter criss-crossing in front of me as he worked
it wasn't busy - I was just about on my last mouthful when I felt something hard and sharp-edged in my mouth
I started to clean the hard lump with my tongue and put my fingers to my lips to spit out the mystery object
this caught the waiter's eye - he stopped in front of me to watch - I everted it onto my fingertips - and saw it was a lump of broken glass - about a 5mm cube - I stared at it, then lifted my eyes to see him staring at it
our eyes locked - a moment frozen in time - could have gone either way - after a couple of seconds I said 'give me another one and we'll forget about it'
well ! - I've never seen a dessert assembled so fast - the second one was 'bang' in front of me in what seemed like seconds
it was too much '{urp!}' - but hey - it was less hassle than litigation, and they were a very popular famous place with good customer service, so I splurged rather than resurged.
@Hangryuman: Thats why I just walked away and didnt ask for another. Cut my loss and went and bought Sushi instead
Lol great story! But put it this way if it was my 6 year old daughter getting a peice of glass in her gelato, the person who prepped it would get a steel capped laxette up the ass.
Worked there at high school. I was taught to pinch the container as you're filling it so less fit in but it looks full.
This comment hasn't got enough attention.
I too was going to comment this noticing that my local always pinch the bottom of the container.
Wow, so many people are getting baited and don't even realise it.
The only way to make it more obvious is by calling the account "troll" IMO
A while ago, I would've believed it was a troll post.
But with all the pansies nowadays, instead of actually doing something to sort out their problems, they prefer to come here and complain about the smallest things. Nothing surprises me anymore.
A while ago, I would've believed it was a troll post.
Wait, so you don't believe it's a troll post?
I don't know - but like I said, I wouldn't be surprised one bit if is actually a legitimate complaint from someone.
Look at this: https://www.ozbargain.com.au/node/673173 - someone who is looking for advice on what to do with a single pallet.
and this: https://www.ozbargain.com.au/node/672864 - someone's Christmas and NY has been "ruined" because they may not get their sim card on time (although we know the OP's history and that kind of post is normal for her!).
and this: https://www.ozbargain.com.au/node/671796 - someone who seems to be complaining that their landlord isn't increasing their rent enough.
And that's just a few within the last week or so……
@bobbified: so you are the post watcher, the harasser of the brave member who dares to post something that doesnt meet your approval. And who are you? Just another nameless nasty nobody
there's a whole sub-species of people who would rather complain than actually fix a problem -
yesterday I spent too long looking at multiple varieties of Karen on YouTube, e.g.
actually complaining is part of fixing the problem. Thought that would be obvious, Nothing to do with Karen. Lets find a name for the nameless nasties that inhabit the place. How about Snider, because they usually like to insert a snide (and worse) attack
Surely, I have better things to do on Boxing Day that this……….
Your keyboard is broken. You could fix that.
I dony understamd
I recently brought some Maccas went to eat the second burger which was a cheese burger and I thought it doesn’t taste right. Opened the burger and saw there was no meat patty, took it to the counter and the manager said why did you take a bite out of it for.
I said I don’t expect a patty to be missing and don’t pull a burger apart to inspect it before eating it.
She said I will replace it this time but next time don’t take a bite out of it as I shouldn’t be replacing something that is partly eaten.
Pretty common. Just inspect the levels before driving off or walking away and get them to add more. They always will. I don't think its intentional as most staff are rushed and just need to get the food out quickly.
i also experienced the same, but not with chips… actually it is with soft serve cones… i assume no one ever taught the staff on how to properly filled in the ice cream to the cone.
the soft serve cone i received, the top tip is around 2cm straight up high from the top edge cone surface.. i told them, thats not how it is suppose to be. And her reaction seems like she doesnt want to redo, and i asked, i want to cancel and get a refund. Then, she spoke to her colleague, and her other mate re-do a proper one for me.
Out of every 5 times, i have at least 1 or 2 incidents :S
Another thing, is HJ, i feel yucky when they handed me the straw for my drink via the drive thru order, bare hand touching the straw, especially on this pandemic :S
At least McD is properly done.
I dont understand, did HJ actually look upon a hygiene ?
had a soft-serve cone yesterday
I believe another trick to minimise the quantity is to avoid filling the centre by starting piping around the edge, so it looks good from outside, but the lower inside of the cone is empty
that's the difference between me coming back again or not
I liked a story about customer service - a small US supermarket owner used to tell his staff - 'every customer that walks in - imagine they have $30,000 printed on their forehead - because that's the lifetime value to us of the average repeat customer - if you treat a customer rudely and they don't come back, that might be your salary you've just lost us, which might mean your job down the track'
so - the first time I visit a place I'm assessing whether I might come back - if I like it I'm likely to become a regular. If I got rude service, I'm likely to go out of my way to never spend my money there again.
the MD's where I got my cone yesterday - was filled inside - we go back there regularly.
I will always take it back and get a fresh full fries (after eating a few of course)
Same with the burger if it's missing anything, even the pickles. I'll take a couple bites and then return it for a fresh one :)
It's the classic McDonald Fries Scam… it's part of the cultural experience at this point.
maccas is suss
Comparatively in Australia it isn’t too bad.
A brief search on maccas in the states will find an avalanche of complaints typically about the poor quality of the ingredients.
Welcome to OzMcdonalds
Staff will serve from the scoop. Most of the time it is not consistent.
If you were not happy with the portion size, call the store (if you can get through or leave a feedback online),
They will replace the fries for you.