How I Got Scammed by The Good Guys

LVucic on 16/08/2021 - 15:37
Last edited 16/08/2021 - 17:27 by 1 other user

I'll try to keep story short and explain why I'm NOT going to shop with TGG anymore.

Couple of weeks ago I purchased google smoke alarms from TGG and qualified for a gift voucher worth $40 which I received as well. Voucher was use by date so last Wednesday was the last day to use it. I jumped on site and saw SMEG kitchen mixer for $279 (it turns out that deal was published on ozbargain the day after https://www.ozbargain.com.au/node/643737. Now, I wasn't aware that might be price error, cause I just sorted by price and that was the one that looked good. I jumped on the deal and paid $239 + $40 voucher.

Morning after I got confirmation mail and they took money from my card. Later that day I got mail that is ready for pickup. I live in Melbourne, and that shop is Highpoint Maribyrnong. So I went there to pickup and the got told by the guy working there that there is a problem with order, that they are out of stock, and to call headoffice for further instruction (they gave me number which turns out just to be customer support). I spent more that 1hr waiting for someone to pickup which never did (later i found out their average score on productreview is 1.7).

So I called the shop directly to see what is happening with my order.

By some admin in the shop, I've been told that there was an price error and that per their T&C they can't proceed with my order. That really pissed me off because I got confirmation mail and ready to pickup mail. They made me drive during lockdown for no reason, just to be told that their manager saw mistake right before collection and manually override the order. On my questions that they had multiple points to correct and cancel my order before I had to drive there (was there around 5pm), and why send ready to pickup mail, I just got some fake apology and blaming their system.

After unpleasant conversation I noticed in the mail that they gave me $30 apology voucher. Money was reversed to my card today but never got reimbursed for that $40 voucher that I had. So I ended up with fake apology and -$10 out of my pocket (not to mention my time and fuel used)

Anyway ACCC has been notified of this and we'll see what they can do about it.

If you also had issues with them I strongly encourage you to contact ACCC

Sorry for the long post.

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Comments

  • muckingfuppet on 16/08/2021 - 15:40
    +7

    Wot the.

  • spackbace on 16/08/2021 - 15:40
    +4

    not to mention my time and fuel used

    And what do you expect GG's to do about this?

    • DashCam AKA Rolts on 16/08/2021 - 15:45
      +1

      Thanks for asking. Cheers.

    • Vucic on 16/08/2021 - 15:53
      +1

      Hi, thanks for the question. TBH I don't expect anything, I guess I should be happy that at least I got partially refunded.

    • poboy on 16/08/2021 - 20:32
      -3

      They could insist the County Court impose on them absurd punative damages.

    • iDroid on 17/08/2021 - 13:47
      +3

      To honour the item they said is ready to be picked up.

      They missed their opportunity to cancel the order at that time IMO.

  • ozb88 on 16/08/2021 - 15:42
    +4

    ACCC won't do shit. Sony took over 6 months to repair my PS4 controller last year which went up in smoke. The PS4 was was completely unusable during that time. ACCC did not do anything, not even an acknowledgement.

    • Vucic on 16/08/2021 - 15:54

      Sorry to hear that. I guess we are in the mercy of retailers.

  • Platinumtelecom on 16/08/2021 - 15:46
    +5

    Did you tell them about the $40 voucher?? Because it sounds like you didn’t.

    • Vucic on 16/08/2021 - 15:55

      I did, but they also can see that in their system.

      • Typical16-bitEnjoyer on 16/08/2021 - 19:51
        +12

        so that was the entire conversation?

        "gimme my $40 back"

        "I can see it in our system"

        "Thanks, bye?"

  • ausdday on 16/08/2021 - 15:48
    +6

    After unpleasant conversation I noticed in the mail that they gave me 30$ apology voucher. Money was reversed to my card today but never got reimbursed for that 40$ voucher that I had. So I ended up with fake apology and -10$ out of my pocket (not to mention my time and fuel used)

    Did you call the store / TGG help desk and tell them about the voucher you used when you placed the order? Or do you want one of us here to help you make the call ?

    • Vucic on 16/08/2021 - 15:56
      -2

      Thanks for offering but I don't need anyone to call on my behalf. I was waiting to see if I'm going to be refunded or not.

      • thestig on 17/08/2021 - 07:43
        +1

        You wanted a cash refund for a gift voucher?

  • AustriaBargain on 16/08/2021 - 15:48
    +19

    Was your kitchen mixer really all that essential to break lockdown for?

  • Seraphin7 on 16/08/2021 - 15:50
    +2

    Wowee …

    You created a troll new account for this … but waited four days to post this clanger?

    • Vucic on 16/08/2021 - 15:57

      Hi, how do you create fake account?

      • Seraphin7 on 16/08/2021 - 16:09
        +12

        I wouldn't know, but it seems that you do.

        The two comments you've made prior to this post … referencing "bikies" and "Camry being the official OzBargain's car" don't exactly scream someone's that's just lobbed here.

  • this is us on 16/08/2021 - 15:52
    +9

    Sorry, but this is not scam.

    This is a mismanagement and awful communication from their part but I'd like to believe that TGG will be happy to give you a new $40 voucher. That's a reasonable solution, and probably the best you can get.

    What have they said when you asked for the $40 to be refunded as a new voucher for you to use?

  • DashCam AKA Rolts on 16/08/2021 - 15:52

    You didn't get scammed. Stuffed around? Maybe.

    Out of pocket on the voucher, yes; but you left the voucher to its last valid day to redeem and spent it on a pricing error.

    Have you contacted TGG customer support about the voucher?

    not to mention my time and fuel used

    LOL. Would you ask for compensation for my time and fuel used if you had successfully collected the item?

    • Vucic on 16/08/2021 - 15:59
      +2

      Keep in mind I did not know that was price error. Judging by that every product is possible price error.

      • DashCam AKA Rolts on 16/08/2021 - 16:00
        +1

        Have you contacted TGG customer support about the voucher?

  • iamherenow on 16/08/2021 - 15:53
    +12

    "They made me drive during lockdown"

    Haha

    • DoctorCalculon on 16/08/2021 - 23:28
      +4

      No one made him. He just didn't want to pay for delivery, but was happy to risk a fine. ;)

  • Hardlyworkin on 16/08/2021 - 15:56
    +14

    Perhaps you could commence a lawsuit arguing that the name of the business is misleading.

    • Vucic on 16/08/2021 - 15:59

      Haha good one!!!

    • FireRunner on 16/08/2021 - 16:01
      +16

      This is the most blatant case of false advertising since my suit against the film 'The Neverending Story'

  • EFC94 on 16/08/2021 - 16:02
    +6

    Is it possible to get the last 2 minutes of my life back?

    • FireRunner on 16/08/2021 - 16:04
      +9

      Better make a forum post about how this scammed two minute of your life

      • Typical16-bitEnjoyer on 16/08/2021 - 19:54
        +5

        can't believe that made you read this during lockdown. You are owed compensation for your time and electricity usage.

  • wab on 16/08/2021 - 16:55
    +2

    Karma for not sharing the deal to Ozb when you found out about it

    • Vucic on 16/08/2021 - 17:19

      lol shame on me, but it was around midnight when I saw that and was at work by the time someone published it.

  • PissLUR on 16/08/2021 - 17:03

    so how are you feeling now since you let it all out..

    • Vucic on 16/08/2021 - 17:21
      -1

      The same i did before posting this thread. This is just to warn people what they can expect as a customer from TGG.

  • pegaxs on 16/08/2021 - 17:09

    Sooo… they only refunded you the $239??

    • Vucic on 16/08/2021 - 17:19

      yup

  • doweyy on 16/08/2021 - 17:23
    +2

    In my experience, they tend to refund the store credit you used as a gift card or another store credit a few days after the cancellation. Just either wait a few more days or contact their head office number and they'll help you out. Hardly worth an ACCC investigation.

    • Vucic on 16/08/2021 - 17:29

      Hi, thanks for reply. I've just spent 30min waiting on the line and didn't get through. It seems impossible to establish connection with TGG.

  • lolz112 on 16/08/2021 - 17:27
    +13

    This thread: how i found out people don't understand the difference between a scam and a bad experience

    • Grat on 16/08/2021 - 18:29
      +1

      Fine line between being scammed and being ripped off even if it is only $10 and lost time. I appreciate the warning and will be wary of the value of the bad guy's vouchers in future offerings they make. It is also worth knowing that their customer service offering is almost non existent if something goes wrong.

  • Jimothy Wongingtons on 16/08/2021 - 17:30
    +10

    That’s a bloody outrage it is. You should take it all the way to the Prime Minister

    Oiiiii SCOMOOOOO

    • Vucic on 16/08/2021 - 17:30

      no no I'll ask to talk to the manager first!! :)

    • DoctorCalculon on 16/08/2021 - 23:32
      +2

      100% enjoy seeing this Simpsons quote for occasions such as these posts.

    • trashcan on 26/08/2021 - 21:54

      Sorry, I don't do refunds mate..

  • HangryCakeStore on 16/08/2021 - 18:03
    +2

    Its been more like The bad guys, the past 5 years.. been downhill for me also

    no common sense when talking to these loons

    • Vucic on 16/08/2021 - 18:29

      Sorry to hear that

  • loulou1 on 16/08/2021 - 18:11
    +14

    I got scammed by you. That heading is click bait.

  • Ocker on 16/08/2021 - 18:25
    +2

    And you joined OZB just to get that off your chest?

    • Vucic on 16/08/2021 - 18:32

      There is already an answer to your question in the comments. Cheers

  • bloom on 16/08/2021 - 18:27
    +9

    And here I thought the expats in Afghanistan are doing it tough… you sir have real problems

  • utsc on 16/08/2021 - 19:17
    +1

    I try my best to purchase at Office Works as their return policy and customer service seems to be better than the rest of pack.

    • JIMB0 on 16/08/2021 - 20:18

      It's a shame they don't sell white goods. The only other retailer I can think of that has a lot of goodwill is Myer, but their range has dwindled over the years.

    • DoctorCalculon on 16/08/2021 - 23:33

      Just don't ask for a price match in some of their lesser stores. ;-)

  • USER DC on 16/08/2021 - 19:25
    +1

    All bloody same JB hifi, TGG, Harvery Norman are just a peice of shit, especially on their warrenty BS, even on extended warrenty they are BS Scammers honestly mate

    • pencilhead on 17/08/2021 - 14:19
      +2

      HN are the worst by far!

  • dizzle on 16/08/2021 - 19:53
    +1

    I would suspect the only thing ACCC can do for you now (Since you were refunded all of your original payment) would be in getting the $40 gift voucher back.

    But since you're not shopping with GG anymore, that's not going to help.

  • Typical16-bitEnjoyer on 16/08/2021 - 19:55
    +6

    I'll try to keep story short

    Narrator: Little did he know, he would not honour that promise.

    • brendanm on 16/08/2021 - 20:03
      +2

      Read that in Morgan Freemans voice for some reason.

    • FireRunner on 16/08/2021 - 22:37

      All he promised was to try, he never said he would succeed

  • dylo on 17/08/2021 - 04:55
    +4

    You drove during lockdown to pick up a Kitchen Mixer? No wonder we can't have nice things and no wonder highpoint is regularly on the exposure lists. TGG Highpoint was listed during the last lockdown.

    • popsiee on 17/08/2021 - 08:18
      -2

      Call the Copper's . But the north west side is always the worst as they can't follow simple rules .
      BTW lockdown or no lockdown I don't give a `^ about an expiring Bad Guy voucher .

  • thestig on 17/08/2021 - 07:45
    +2

    Perfect example of why I could never work in retail

  • MontyMacaw on 17/08/2021 - 08:11
    +1

    How was this essential travel? I don’t get the click and collect in lockdown arrangement unless it is for the 5 reasons you can leave your home🤷‍♂️

    • mikekiwimike on 17/08/2021 - 09:01
      +1

      Maybe someone who needs to bake cakes? make bread? maybe the OP is gluten intolerant and has to make their own bread, their existing Mix has given up the ghost and on top of that they have an OOS injury to their arms that prevent them kneading the dough to make the bread successfully?

      • MontyMacaw on 17/08/2021 - 12:41

        Ah yes, that’s quite a common complaint as I understand 🤣🤣🤣

  • chrisharry53 on 17/08/2021 - 09:03

    He should not have driven in lockdown but most of the other comments show what (profanity) get on here. Useless creeps who don’t try to help and think they are funny.

  • Stevek1960 on 17/08/2021 - 09:04
    +1

    Does anyone in this world just accept what happens to them in daily life anymore without continually winging about it all over social media.
    Getting time to shut all platforms down and just do more fishing

    • chrisharry53 on 17/08/2021 - 09:49

      Covid boredom perhaps as not much else to do.

    • psdillon on 17/08/2021 - 13:40

      The irony of whinging about a whinge…

  • Snoozer on 17/08/2021 - 10:11
    +3

    TGG "Click and Collect" is a joke. Wife drove there to pickup goods and sent an SMS as instructed but nobody came out the store and she had to go inside and track down some staff to help her.

  • OzHunterNSW on 17/08/2021 - 10:19
    +3

    The so called Good Guys, are BAD GUYS!
    I have had some trouble with them on a number of occasions.

    Everyone is all smiles, UNTIL you pay for the item, then they don't want to know you.

  • psdillon on 17/08/2021 - 13:44
    +3

    If they tell you it's ready for pick up, then they've had ample opportunity to pick up the error and they should honour it…

    Thanks for the heads up OP.

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