Plethora of Mattress Delivery Companies

Ive seen a few of those mattress companies that offer free return after 100 days.

Has anyone purchased one of these mattresses? If so, comfortable? worth the money or did you return it?

Comments

  • +1

    We bought a Koala a while back now - at least when they were still Australian made.

    Both the other half and myself love it. They always have a special on so I wouldn’t be paying full price. They had 20-25% off over Boxing Day last year and we actually bought the Koala couch which again we both love but it wasn’t exactly cheap even on sale at about $2,200 and you can’t see it in person first.

    I’m a little disappointed they aren’t Australian made any more. Whether the quality has changed I can’t comment, but they argued it was because the Australian factory couldn’t keep up with supply. I will call bs on that and just assume it was to increase their profits.

    • +1

      I’m a little disappointed they aren’t Australian made any more. Whether the quality has changed I can’t comment, but they argued it was because the Australian factory couldn’t keep up with supply. I will call bs on that and just assume it was to increase their profits.

      You cynic.

      But I agree with you 100%!

    • They had koala on celebrity apprentice. The task was to get contact details of people for marketing their new sofa and their mattress. Each team had one set up. One team member mentioned they were made overseas due to having to sell at that price point.

      One of the founders, a woman, can’t remember her name later on camera commented on that saying the real reason was due to technology. Overseas had better technology and it was nothing to do with price. It was also brought up in the boardroom as a big mistake made by that team.

      Believe it or not. We seem to have now two excuses, technology and capacity, I would think if it was a capacity problem, you would make them in Australia and overseas. The technology reason sounds rubbish also.

      I think we all know the real reason and that team member was spot on.

      They don’t sound ethical if one of the founders comes out with rubbish excuses like that.

      • Sounds like a train wreck.

        Should probably change their name to Panda

        But FWIW the couch (though made in China) is nice.

  • +3

    Choice has recently reviewed mattresses in a box as well as more traditional mattresses. Some interesting findings about how the traditional industry tries to bamboozle consumers and how the mark ups are eye watering.

    • +3

      Along with this, you’ll find that mattress companies like sealy also restrict competition by offering the same mattress to David Jones as they do Myer, but it will have a slightly different product name and cover design with identical internals.

      That means you can’t use sales on one to push another lower etc.

  • The ZZZ Atelier mattress I got from here for $350ish was nearly as good as the $1000ish one I got from Amart recently when I needed a mattress in a hurry after a breakup.

    Your mileage may vary, of course but I was very happy with both of them.

    • +2

      I mean, Amart isn't the best example haha, they are the kings of marking up shit products.

      • I also reckon the Amart mattress is better than the 2yo $3000 Sealy I had to sleep on while going through separation recently and staying with family. But again, your mileage may vary.

  • +2

    Never used one but thought it worth mentioning that Ikea has a 365 day return even on mattresses if you're not happy with it. Just has to be clean and undamaged which I'm sure would be the same conditions as all the others that allow trials. If you're not happy with it they also allow you to upgrade the model and only pay the difference.

  • I’m suspicious about choice’s methodology. All mattresses, including retail and boxed mattresses, except Emma, scored 64% comfort or below. How is that possible? It suggests 64% is actually very comfortable, given the number of happy reviews for various mattresses, and 90-100% is presumably only theoretically possible and based on some pressure point algorithm.

    And one of the Emma mattresses (the top scoring recommended one called the Comfort, not the Original) doesn't seem to be available for sale anywhere in the world - not listed on any website I can see :) The Comfort is still an all-foam according to the Choice teardown image, quite different to the Original all-foam teardown, just not listed on any website other than Choice!

    • I am often perplexed by CHOICE testing. As you say Emma is the only one with an acceptable unused comfort rating. But they recommend other mattresses with low ratings. The comfort retention score after 8 years is based on how close it is to the new score. So it's lousy new and retained that lousiness for 8 years and they recommend it?

  • +1

    I still don't get why people still spend thousands or more for a synthetic spring mattress while a natural latex mattress can be had for $2k or less.

  • +1

    Bought ZZZ Atelier for $200. Good for first year, then it will start destroying your spine. Mine has an obvious sag in the middle. I am still using it because I don't know what else to buy, so hard to find a mattress which is good value and good quality.

    • could just keep buying the $200 mattress each year?

      • This is IMO a good consideration for someone in the mattress business.

        Maybe if we started thinking of mattresses as consumables then we could bypass the pretext of "quality" and just ensure they function well for a given short period rather than promising years. That mindset could lead to them being made cheaper and in a way which is more suitable for recycling. Maybe have expendable mattress "cartridges" that fill a slot in a longer lasting mattress "former." Same income for the mattress companies but amortised over time, ongoing new mattress feeling for the customers.

  • We tried the Koala - and without a word of exaggeration, easily the hardest mattress I have ever encountered…by a long margin. The QC is either ignored or has failed. There simply can't be that many people happy with such a super-hard mattress. Gave it a decent trial at around 75 days before the wife and I had had enough of waking up sore and sorry every morning.

    We were going to try a Sleeping Duck, but decided to flick the mattress-in-a-box idea when we found a traditional Aussie mattress maker that has similar delivery and trial period as the mattress-in-a-box companies - it just doesn't come in a box. We bought one and haven't looked back. This was about 18 months ago. Have a look at Sherman mattresses. I'm not affiliated in any way, just a very satisfied customer. I believe they even have a showroom in Melbourne.

    • I would not describe Sherman as a traditional Aussie mattress maker.

      https://sherman.com.au/pages/faq - "We manufacture our mattresses in Guangzhou, China"

      • Well that's a shame. At the time, I remember specifically reading that their mattresses were made in Oz - but this was 18 or so months ago. Makes me wonder if the quality has changed.

  • I currently have ZZZ Atelier mattresses and have found them to be good. I like super firm hard mattresses and find even the hardest rated ones to be not hard enough - maybe I should sleep on a plank of wood with a top layer on it. In any case, the ZZZ Atelier is acceptable for me. Others in my family have found it very good compared to other brands they have tried.

  • I bought an Ecosa about a year ago. Very comfortable, very happy with my purchase. They included a couple of Memory Foam pillows that I can't stand, so YMMV.

    Beds are very much an individual preference item, hence most of these companies offering 100 days free returns, because you might hear from a dozen people that like it, but find it not to your preference.

  • The one important thing to not get sucked into is the notion that these companies will donate or reuse the mattress if you choose to return it within the hundred days. Some do- which is great, but some don’t. So if this part is important to you, just look into it.

  • Anybody got a 100% latex mattress? What are they like?

    • weigh like a tank, but I can't go back to spring mattress now.

      • Supposed to last for ages and never need turning or flipping.

        • yeap, 1 of the many reasons why I went with latex, but main thing is no internal things to damage. Bring it home was a mission though if you don't have a van and a helping hand.

    • Late reply - but yes, we've had one for the past 22yrs or so. It was a factory 2nd but still cost just under $2k back then, all Australian made - Madison Gold Latex by Select-o-Pedic.

      Weighs an absolute ton (if I had to guess I'd say 80kg) and very tricky to move as it is essentially a giant piece of latex and so bends etc.

      But incredibly comfortable, it's starting to get to the end of its life now as we've had to flip it a few times but when you compare the value vs the cheaper ones I'd say they're worth it if you can get a good deal on.

      The odd thing is folks do look to cheap out on mattresses but they're by FAR the product you'll spend the most time using (you spend roughly 1/3 of your life on them!) and so a slight benefit or disadvantage can make a huge difference over the long term. So cheaping out on a phone or TV is logical but you really do want the best possible mattress you can get.

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