Recommendations NBN Service

[Deactivated] on 02/06/2021 - 12:54
Last edited 02/06/2021 - 13:02

Hey all,

I constantly see deals posted and I'm wondering who people recommend?

I'm with Telstra, but now they charge me $110 plus $30 for a speed boost which is $140 a month. Apparently Super speed is only 20mbits extra(What a scam) 🤣

That's a bit ridiculous, so I gather people switch every 6 months right?
I think my speed boost was free for the first 6 months, my current speed on PlayStation is around 130mbit.

Telstra have a good connection service, no issues but the price is too high.

Thank you

Internet Broadband nbn

Comments

  • 87percent on 02/06/2021 - 12:59
    +7

    General consensus is ABB (with referral code) or superloop

    • [Deactivated] on 02/06/2021 - 13:00
      +1

      Vodafone any good? Apparently $80 P/M if you have a mobile phone plan with them(I do).. that's 90mbit during peak times.

      • cloudy on 02/06/2021 - 13:34

        With voda you also get 4G backup in case NBN is down for any reason.

        • [Deactivated] on 02/06/2021 - 13:34
          +2

          Telstra have a back up too! They won't discount to $90, still $110.

          Vodafone for $80 looks like the cheapest.

          • cloudy on 02/06/2021 - 13:36

            @[Deactivated]: Yea, backup must be handy when things go wrong, so definitely worth the extra few bucks for those that provide it.

            • geekcohen on 02/06/2021 - 14:23
              +1

              @cloudy: If you choose someone who is reputable, highly unlikely for anything to go wrong.

              • cloudy on 02/06/2021 - 19:31

                @geekcohen:

                If you choose someone who is reputable, highly unlikely for anything to go wrong.

                Thats right, and hence no need for awesome support.

                • geekcohen on 03/06/2021 - 06:00

                  @cloudy: Exactly. I wouldn't say Vodafone is reputable for NBN. I would say AussieBB is. I only ever had to ring support to transfer the service to a new address.

                  • cloudy on 03/06/2021 - 12:28

                    @geekcohen: voda doesn’t actually exist now, TPG took them over and TPG has regularly beaten Abb according to independent reports.

                    • terrys on 03/06/2021 - 17:56
                      +1

                      @cloudy: I've dealt with both. I found one honest ,without such stunts as trying to keep peoples' compulsory $20 deposit, until the TIO complaints and rectifications outweighed the financial gain, and playing silly games with disconnection notice dates - another event that needed TIO intervention.

                      The TPG phone support workers were polite and understandable, however a little confused by Aussie idiom and very much restricted to a script. Their failure to acknowledge my notice to disconnect, tendered in the manner they requested, until I had engaged with their "retention" scheme and then the two week debacle where they mucked up a simple reticfiaction in order to squeeze a few more dollars put me off them permanently.

                      I finally went to 5G as I'm on fraudband. The short simple friendly conversation along with the unpromted and immediate offer of a pro-rata refund from the day of the phone call reflected the chalk'n'cheese nature of TPG and ABB.

                      Then again, there are quite a few providers who are $0.10 cheaper for unlimited…

          • 87percent on 02/06/2021 - 13:46
            +1

            @[Deactivated]: Telstra have $20 per month for first 12 months off the $110 plan

          • wombat81 on 02/06/2021 - 17:28
            +2

            @[Deactivated]: Is 4G backup actually that useful? Surely most people who use a fair amount of data would also have a smartphone they could hot spot in emergencies?

            • JJlikes2eat on 03/06/2021 - 08:57
              -1

              @wombat81: Yes, useful. Tethering is ok for anything low bandwidth and short term; with anything other than that, your phone battery is going to get super hot and likely die super fast.

              • wombat81 on 03/06/2021 - 10:26
                +4

                @JJlikes2eat: Each to their own I guess. Hotspot uses very little extra battery for me, and I could always plug in the charger. I just couldn't justify paying extra for 4G backup personally.

            • terrys on 03/06/2021 - 17:58

              @wombat81: Not much use if the 'Net goes down when you are aware and there are scripts and actions that fall over when they can't connect.

              • wombat81 on 03/06/2021 - 18:52

                @terrys: Yeah I can totally understand in a business context, but it seems pretty unnecessary for personal/home use.

      • geekcohen on 02/06/2021 - 14:24
        +1

        Personally, I wouldn't. I would go AussieBB or Superloop. I was with AussieBB until I went a private wireless solution due to speed of the crappy NBN.

    • Phlume on 02/06/2021 - 13:05
      +5

      Agree with this. Was a decade long Telstra customer and switched over to Aussie Broadband as most Ozbargainers recommended. Service was excellent but their customer support is phenomenal.

      • cloudy on 02/06/2021 - 13:35

        Just wondering, how often do u neeed their customer support?

        I’ve called exetel on average once a year, hence I can’t justify paying more for excellent support, I might add I don’t understand that term as well, never had much issue with TPG , Exeter, spintel etc.

        • smashman42 on 02/06/2021 - 13:50
          +3

          Most people rarely need it, but if you do get problems you sure can tell the difference between a mob with good service and one with bad service where you struggle to even log the call, let alone get it fixed.

          Eg: on Internode for years and whenever the joints in the pit out the front needed redoing (Telstra's fault pre-NBN, and during the NBN build when the contractors working in the area messed it all up at the pillar), I could skip the phone monkey list of stupid questions and get straight to the point by telling them of my IT background and I've done X, Y, Z already and the results are 1, 2, 3. It is like they have actual people that know what they are doing answering the phone instead of just random call centre noobs reading off a screen. Reportedly similar service with Aussie or Superloop

          IMO it is probably more important to avoid the super bad service mobs than go for the really awesome service mobs, unless for instance you're on a copper connection that you know is dodgy and likely to need it.

          • cloudy on 02/06/2021 - 14:12

            @smashman42:

            IMO it is probably more important to avoid the super bad service mobs than go for the really awesome service mobs

            I think this is it. But instead what a lot of people here espouse is not that. It’s yeah let’s all pay $5,$10,$15 Per month more for great service cause it’s so great. But that $60-$180 extra might save 10 mins less wait time and friendlier person. Which I don’t think is worth it, I’m pretty accepting of script like service to save a hundred bucks.

            • wombat81 on 03/06/2021 - 13:16
              +2

              @cloudy: It's not that simple, IMO. It's about your provider actually taking action when you have connectivity issues. In my experience I've used providers that will just blame problems on NBN and say that nothing can be done. Or they'll log an issue with NBN and then never actually follow up and make sure it gets actioned.

              One of the reasons I like ABB is that they will admit when an issue is within NBNs jurisdiction, they will action the issue with NBN on my behalf and they'll make sure NBN actually address it. If NBN don't (which happens reasonably often) ABB will actually chase them until they do. Not many other providers will do a good job of that.

              That's why I'm happy to pay a bit extra for good service. It's not about the nationality of the person I talk to on the phone or how long I sit on hold before they answer, or how knowledgeable the person is (however it is really helpful when the person knows what they're on about), it's about them actually actioning issues.

  • cheapisgood on 02/06/2021 - 13:09
    +3

    I guess I am one of those lucky one who negotiation heavily when I had to change from Cable to HFC. $80 a month for 100/40 and landline with unlimited national and mobile calls (not that I use that anyway).

    But to answer your question, most now just keep switching every 6 months.

    • [Deactivated] on 02/06/2021 - 13:10

      That's what I thought we originally were paying? $90, now it's $110

      I don't even remember adding a speed boost for a tiny 20mbit.

    • JimB on 02/06/2021 - 15:04

      I tried to negotiate with Telstra when moving from Cable to HFC, got nothing other than a 6 month discount ($10 per month)… am looking for a new NBN provider.

      • [Deactivated] on 02/06/2021 - 15:20

        Basically the same, and now it's rolled over…

        • JimB on 02/06/2021 - 15:43

          Where did you end up going?

    • JJlikes2eat on 03/06/2021 - 08:58

      Who is the provider?

  • follow on 02/06/2021 - 13:36
    +1

    https://www.ozbargain.com.au/node/626810
    that's their current offering for new customers.

    I would switch to Superloop's offer:
    https://www.ozbargain.com.au/node/626994

    or you could try speaking to disconnections at Telstra to get that deal above.

    • [Deactivated] on 02/06/2021 - 14:26

      The plans look good, but even Superloop it's only for 6 months.

      So basically every 6 months I have to change NBN service provider. Just so annoying.

  • Riczter on 02/06/2021 - 13:37
    +3

    Mate - https://www.letsbemates.com.au/nbn/ starting from $49 per month. Use a referral to get 50$ off your first bill. Local Australian phone support is a refreshing change from dealing with Telstra

  • mducpham on 02/06/2021 - 13:38
    +1

    @OP what speed are you after? i gather you want min 100Mb?

    • [Deactivated] on 02/06/2021 - 14:27

      Honestly, I'm not sure what I need.
      I do a bit of online gaming, and basically TV.

      Vodafone is $80 P/M for 100mbit.

      nbn 250/25 $89.95/Month superloop looks good tho, but only 6 months.

  • wombat81 on 02/06/2021 - 13:44
    +2

    Another vote for ABB. they are great.

  • jallen89 on 02/06/2021 - 13:58
    +3

    ABB gets my vote. I've been extremely happy with their speed and customer service. I swapped over from Dodo NBN which was terrible. I did a bunch of upgrades at the same time, I purchased an Asus wifi 6 router, a PS5 and 65" Sony X90H TV and upgraded all my streaming services to 4K where possible. My PS4 was averaging 140kbps, my PS5 does over 90mbps. It's so good to finally have good internet. Coming from 720p streaming to 4K and HDR is absolutely incredible.

  • COVID-19 on 02/06/2021 - 15:03
    +2

    I have been playing the swapping over game every 6 months also, such a pain.

    I can vouch for Superloop. Probably the best of the providers that I have used. Was on the 50mps plan getting ~50mps day in, day out.

    Currently with Flip. One of the worst providers I have been with in regards to latency and speed. Getting around 35Mps on the 50mps plan. Latency at around 33ms - 104ms

    Kogan NBN was also good, before they increased prices about a year or so ago.

  • soan papdi on 02/06/2021 - 15:04
    +1

    Superloop: https://www.ozbargain.com.au/node/535547

    If you go to Superloop, make sure you use the referral link which is in the previous post. It'll give you ($10/mo off) and the referrer (10%/mo off) for 6 months!

    • jonnys1n on 06/06/2021 - 11:58

      i am about to move into new rental and want clarification on the discount. when i goto the 100/20 plan it says 89$ down to 75$. is this with the 10$ discount? or when i go through the process with discount applied it will drop to 65$?

      • soan papdi on 06/06/2021 - 12:06

        I haven’t tried 100/20 but with 50/20 it gave me 10% off and my friend got $10 off

  • RandomFox on 02/06/2021 - 16:16

    Anything that isn't Telstra.

  • pharkurnell on 02/06/2021 - 16:41

    Im moving house soon, and been with Optus for 20+yrs (I get a good price :) )
    Im wondering though how ABB is going since they are now advertising on radio/etc - if they are getting too big and service is suffering at all ?

  • netjock on 02/06/2021 - 17:07
    -2

    Anything that isn't NBN. Your connection speed isn't the problem it is actually the CVC congestion that gets you. No where else in the world where you pay for 100Mb connection and end up maybe really getting 50Mbs and pray other people aren't using the internet so you get full speed.

    • wombat81 on 02/06/2021 - 17:10
      +2

      Or just use a RSP that monitors CVC and increases it when they need to. Like ABB.

  • HeWhoKnows on 03/06/2021 - 09:45
    -4

    They all use the same NBN service, same lines, same equipment, same NBN Co.

    Switching to someone else only changes the price and the options.

    I must ask OP why do you need the highest, fastest, boosted speed?

    Complete waste of money if you ask me unless you have 7 or 8 people in your household all gaming and streaming movies at the same time which i very much doubt.

    I suggest you downgrade to an Unlimited NBN 50 service for around $65/mth

    That's more than enough capacity to handle the most demanding situation for 5 or 6 people all at the same time (again doubtful).
    Gaming only requires minimum 5-10Mbps download per person with a "Household" speed of around 50Mbps being quite sufficient.

    Remember how we all somehow managed to survive on ADSL2+ with typical maximum speeds of only 16Mbps????

    We are all needlessly obsessed with getting the highest internet speeds when clearly there is no absolutely requirement for them !!!

    • wombat81 on 03/06/2021 - 10:02
      +2

      They all use the same NBN service, same lines, same equipment, same NBN Co.
      Switching to someone else only changes the price and the options.

      This isn't correct.

      They all use the same equipment from each POI to each building, but behind the POI it's up to the RSP to work out what infrastructure they use. Some have their own infrastructure. Some "rent" infrastructure from other companies. Some do a combination. This heavily affects an RSPs ability to deliver enough bandwith to service their customers, and the ability to do it at a reasonable price.

      On top of all of that, each RSP decides how much CVC they buy from NBN for any given POI. Many RSPs try to minimise their costs by only buying the absolute minimum amount of CVC they can get away with. This also leads to slow down in peak periods, especially. So it doesn't matter if you have 250Mbit FTTP if your RSP doesn't have enough CVC or backend bandwidth to service all the people on your POI, you'll get terrible performance.

      Read this as a starting point: https://www.aussiebroadband.com.au/blog/aussie-broadband-sta…

      This is another reason why ABB are a good choice. The budget RSPs are renting their bandwidth from the big players. It's expensive so they only buy the absolute minimum they can get away with. This leads to congestion issues.

      Never go for the cheapest plan you can find for this reason. I know I sound like an ABB fanboi. I am really happy with them. I'm sure there are other RSPs doing similar stuff, though.

    • terrys on 03/06/2021 - 18:02
      +1

      "e else only changes the price and the options."

      What was it about wombat81's reference to CVC provisioning that you didn't understand, besides, apparently, all of it?

    • jonnys1n on 06/06/2021 - 12:00

      this post would seem like a different language to most other countries in the world. a south korean would literally puke in their mouth reading this. just because its "good enough" (extremely debatable) doesnt mean we should just bend over and take the long rod.

      and anyone using the internet semi frequently on ADSL2+ would not define it as "surviving", it was torture

  • badg3rz on 03/06/2021 - 09:53

    Optus also has 4G backup if the NBN line is down, but personally I regret my decision going with Optus as I was with ABB, and I would jump ship if I could back to ABB.

    The problem with Optus is you're dealing with a call centre outside of Australia, the NBN line has to be down for 6 minutes or so before 4G kicks in, the modem doesn't like my devices, which I put a separate WIFI router on anyhow, sometimes I have problems getting their modem to actually work, etc…

    • wombat81 on 03/06/2021 - 10:08
      +2

      The lesson here is, don't commit to a contract. Always give yourself the option to jump ship if your RSP doesn't meet expectations. There are plenty of decent RSPs offering no lock in.

      • badg3rz on 03/06/2021 - 11:20

        I'm not in a contract, just the cost of the modem over 3 years Optus pays the cost, if I cancel I just pay the remaining cost of the modem.

        I do have quite a good deal - for $100 I get speed 50, unlimited data, Fetch Mighty with one pack which I chose the knowledge pack, also includes Optus Sport.

        With ABB it was over $100 for the same deal and didn't include Optus Sport (which I don't watch anyhow), but now I have to deal with some overseas call center which they can barely speak English and have trouble understanding.

        • wombat81 on 03/06/2021 - 12:42

          Fair enough. So I guess you can jump ship if you want. You just don't want to.

        • JJlikes2eat on 03/06/2021 - 16:41

          Interesting - I recently had a connection issue with Optus and their customer service was really good (and refreshing). Was assigned a senior expert (case manager) who maintained communication at all times and was very responsive (mostly via online messaging but also phone, where needed). And English was perfect (not sure if they were local or o/s, if that matters).

  • dfg555 on 07/06/2021 - 15:18

    oz broadband m8 🇦🇺

  • Ruprect on 08/06/2021 - 17:48

    I'm with Superloop. Highly recommend if you want a great network with well priced plans. Aussie if you want a similar network but willing to pay more for support to answer the phone a little quicker.. Future Broadband if you want a Static IP and sort of know how much data you use each month.

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