This was posted 3 years 7 months 24 days ago, and might be an out-dated deal.

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nbn 50/20Mbps $50/Month for First 6 Months (New Customers Only) @ Exetel

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nbn 50/20Mbps $50/Month for First 6 Months (New Customers Only) @ Exetel
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AssociatedGlenn Ward on 28/04/2021 - 16:14 exetel.com.au (2568 clicks)
Last edited 05/05/2021 - 17:42 by 2 other users

Get unlimited data nbn50 for $50/mth for first 6 months then $79/mth thereafter. Limited time only.

Network with 47.5Mbps typical evening speed (7pm-11pm)

No lock-in contract

Free activation

Free Public Static IP Address (simple request in members portal)

Total min cost $50

The Standard Plus nbn50 for $50/mth for 6 months offer is available to new Exetel nbn™ customers only. Offer ends 31 July 2021. Available subject to qualification. See nbn™ Things you need to know.

Approved customers only or subject to credit assessment

Referral Links

Referral: random (594)

Referrer gets 10% off per referral (up to $10/month per referral) for 6 months.

Internet Broadband nbn

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closed Comments

  • PissLUR on 28/04/2021 - 16:18

    thanks. will churn on the 10th May from superloop.

    is activation instant for FTTP?

    • scrimshaw on 28/04/2021 - 16:19

      FTTP users have 4 UNI-D ports, you can ask the RSP to provision the service to a port that you're not using, if you want zero downtime.

      • PissLUR on 28/04/2021 - 16:20

        thanks. my previous churn from mates to superloop only requires a router settings change. i didnt have to get to the garage to switch the port.

  • jv on 28/04/2021 - 16:19
    -6

    50M nbn for $50/Month

    50 million ?

    jv on 28/04/2021 - 16:19 (Collapsed - Offtopic. Show)
    • JohnHowardsEyebrows on 28/04/2021 - 16:21
      -2

      That's what the M stands for, Captain Obvious.

      • BlueSkyAPI on 28/04/2021 - 16:58

        it stands for "mega" usually - although it is the numerical equivalent to million

        • JohnHowardsEyebrows on 28/04/2021 - 17:12
          -1

          You get the point - jv's comment was nuff nuffery. :)

  • soan papdi on 28/04/2021 - 16:21
    +2

    Why do none of the plans say what the upload speed is? I’ve looked at a couple of fact sheets. Is this 50/20?

    • jv on 28/04/2021 - 16:23
      -2

      Why do none of the plans say what the upload speed is?

      Maybe its a secret?

    • Twix on 28/04/2021 - 17:20
      +6

      Most ISPs removed upload from marketing material because the ACCC thinks uploads are too confusing. Here are the download/upload splits.

      25/5
      25/10 (Aussie BB & Superloop)
      50/20
      75/20
      100/20
      100/40
      250/25
      250/100
      500/200
      1000/50
      1000/400

      • nico8amy on 28/04/2021 - 17:26

        Where did u find 250/100 plan for residential property?

        • Twix on 28/04/2021 - 17:28
          +1

          Aussie BB, Launtel and Superloop if you ask them. 100-400 upload is only available on FTTP.

          • jv on 28/04/2021 - 22:51
            -1

            @Twix:

            100-400 upload

            what ???

            • Twix on 28/04/2021 - 22:54
              +1

              @jv: The plans with 100, 200 & 400Mbps upload is only available on FTTP.

      • AssociatedGlenn Ward @ Exetel on 28/04/2021 - 17:32
        +2

        Don't forget 'old mate' 12/1! (FTW)

        • Twix on 28/04/2021 - 17:33

          Good old mate 12/1 should jump off the nbn cliff.

      • USER DC on 08/08/2021 - 21:23

        FOR BELONG i Get 33/18 (my actual speed results on NBN 30 plan, YMMV)

        • Twix on 08/08/2021 - 21:28

          Belong shape 50/20 to the speeds your getting. nbn30 is not a 'real' speed tier.

          • USER DC on 08/08/2021 - 21:30

            @Twix: i have been getting easily 47-48 Mbps download on Exetel on NBN 50 in the past, But belong delivers only 33 Mbps download.

            Superloop graph said my FTTC had max speed of 97 Mbps download

  • jv on 28/04/2021 - 16:22

    Do Exetel publish their CVC graphs ?

    • Twix on 28/04/2021 - 17:20
      +2

      No.

      • jv on 28/04/2021 - 22:51
        -1

        Why not ?

        • odysseus on 29/04/2021 - 13:35
          +1

          Why don't you find out and let us know.

  • triviums on 28/04/2021 - 16:25
    +1

    Anyone have any recent experience with exetel?

    I was with them a few years ago and my experience was that they were significantly worse than aussie broadband or superloop.

    • jv on 28/04/2021 - 16:26
      -4

      Anyone have any recent experience with exetel?

      I'm sure at least some people would have.

    • jv on 28/04/2021 - 16:27

      they were significantly worse than aussie broadband or superloop.

      In what way?

    • BROKENKEYBOARD on 28/04/2021 - 16:27
      +2

      I was with them 6 months ago and same experience. Domestic traffic no difference, international traffic is slow compared to Superloop.

      • Elijha on 28/04/2021 - 16:35

        yep they have odd routing. When I was with them and I used to play a game that did region match making I was constantly placed on Asian servers as they determined that was the quickest location. This stopped when I changed providers, and I was being match to aussie servers.

      • AssociatedGlenn Ward @ Exetel on 28/04/2021 - 17:46

        We use Superloop and Telstra for our upstream IP Transit plus we have an enormous amount of on-net Peering and Caching directly connected around the country in our capital city PoP's.

    • MMM on 28/04/2021 - 18:21

      Have been with Exetel for over 2 years on NBN 50/20 and very happy! never had an issue and always get my prescribed speed day or evening. Previously with iinet for 12 years and only changed because I got a much cheaper rate with Exetel. Rare occasions I have had to contact support they have always been helpful and they speak English.

      • AssociatedGlenn Ward @ Exetel on 28/04/2021 - 20:41

        I (personally) always get higher than the advertised speed (at all times of the day and night):

        https://www.speedtest.net/my-result/d/303686228

        Parramatta POI via HFC with a ZTE H268A modem. YMMV.

        Of course, our advertised speed details is the 'official' company position.

        All the support staff are degree qualified Communications Engineers with official Cisco qualifications… so they really know their stuff

        Also, the new ExeFix app is pretty cool to troubleshoot your service if you have any issues - https://www.exetel.com.au/exefix

        • Jackson on 28/04/2021 - 20:52
          +1

          Sorry what plan are you on? 100/20 or 100/40?

          All the support staff are degree qualified Communications Engineers with official Cisco qualifications

          You mean the ones in Sri Lanka?

          • Twix on 28/04/2021 - 20:53

            @Jackson: That is 100/40.

            • Jackson on 28/04/2021 - 20:54

              @Twix: I guess he doesn't get more than the advertised download then?

              Also painfully that router has it's USB sharing port disabled, which I found a PITA

              • Twix on 28/04/2021 - 21:00

                @Jackson: The download speed has been overprovisioned 10-15% on nbn's end. You should get more than the advertised download on all speed tiers except Gigabit.

                • Jackson on 28/04/2021 - 22:47

                  @Twix: Surrey mean to say upload

                  • Twix on 28/04/2021 - 22:53

                    @Jackson: Nah you won't get more than the advertised 40Mbps upload. Tops is around 38Mbps.

        • jv on 28/04/2021 - 22:54

          All the support staff are degree qualified Communications Engineers with official Cisco qualifications… so they really know their stuff

          Are they Australians ?

          • DoctorCalculon on 24/06/2021 - 19:02

            @jv: No. The support team is located in Sri Lanka.
            Not sure where their billing team is located.

    • Kaboda on 28/04/2021 - 20:49

      I had a business NBN plan with them 100 /40 I found them ok. I found them better than our other line which was Superloop.

    • bajillionaire on 08/05/2021 - 21:09

      I was with them about 12-18 months ago. Speed and reliability were pretty standard, not terrible or spectacular. But they did require me to give them 30 days notice if I wanted to cancel my service with them. So keep that in mind if/when you plan to churn to someone else.

      • DoctorCalculon on 09/05/2021 - 00:29
        +2

        But they did require me to give them 30 days notice

        I hope more people complain about their "No lock in contract" marketing spin to the ACCC when you are locked in for 30 days if you want to exit.

        • jmytch on 09/05/2021 - 10:09
          +2

          Yep, I think we need to be LOUD to ACCC about this issues

  • takeshi on 28/04/2021 - 16:31
    +2

    Very poor reviews in Product Review

    https://www.productreview.com.au/listings/exetel-broadband

    But lot of the reviews are from people with 1 review so I am not sure if its posted by competitor or real ones.

    • AssociatedGlenn Ward @ Exetel on 28/04/2021 - 17:03

      https://au.trustpilot.com/review/exetel.com.au

      • takeshi on 28/04/2021 - 17:15
        +1

        Is there a credit check when signing up ?

        • AssociatedGlenn Ward @ Exetel on 28/04/2021 - 17:35
          -1

          yes

          • lightfoot on 28/04/2021 - 18:17

            @Glenn Ward: Then not worth a credit mark on my credit report just to sign up.

            • AssociatedGlenn Ward @ Exetel on 28/04/2021 - 20:46
              +2

              @lightfoot: The cost incurred in handling customers with poor ratings and/or who repeatedly fail to pay their bills means providers can't offer the sharp deals to those that pay their bills on-time all the time. Unfortunately it's the harsh reality of being in business - it's the same for a number of RSP's.

            • DoctorCalculon on 28/04/2021 - 21:08
              +1

              @lightfoot: Are you kidding me? A lot of energy providers perform credit check when you sign up to their offers. Why would RSPs be any different?
              If I am running a business, I would want to make sure I don't have delinquent customers.

              credit mark on my credit report

              It shows up as an enquiry in your credit report, which is not a black mark on your credit file.

        • USER DC on 08/08/2021 - 21:26

          It hits hard, mine was like around 740 on creditsavvy before signing upto exetel, and after this it is now around 530s.

          I loved Belong in this sense, they never did a credit check aka never had an effect on my credit score always paid on time

      • ihfree on 28/04/2021 - 17:26
        -1

        Organic? Or do you ask customers to review you?

        • AssociatedGlenn Ward @ Exetel on 28/04/2021 - 17:36

          Both

          • ihfree on 28/04/2021 - 17:47

            @Glenn Ward: Interesting. It seems that trustpilot is not commonly used for ISPs. There are only 9 with over 25 reviews and Exetel are bottom rated.

            Productreview has many more users providing ISP reviews.

    • sn00ze on 29/04/2021 - 08:21

      Yes, it pays to consider the 'reviews from people with 1 review'…!
      I notice it a lot these days on Product Review, their ratings seem easy to manipulate with black hat type SEO.

  • LittleTicket on 28/04/2021 - 16:41
    +2

    I’m with them. You get what you pay for. Service is OK, the member area is OK, speeds are OK. I’m on 50/20 HFC that seems like an OK deal ($54.99 month to month) but the stock router they give you (ZTE) is rubbish.

    • Jackson on 28/04/2021 - 20:56

      My experience also, router has sharing via USB locked, and also doesn't perform as fast as the stock Belong router IME

  • mutnyi2001 on 28/04/2021 - 16:41

    I had a monthly phone plan with them. What I didn't like about them- they had carried a credit check prior to switching me (which dropped my credit score)!

    Not sure if this is the case with this deal though. I would switch my nbn (currently with Superloop, on 6 months discount plan), but won't risk another credit check.

    • [Deactivated] on 28/04/2021 - 16:49

      credit score

      Irrelevant in Australia

      • mutnyi2001 on 28/04/2021 - 16:57

        in which way 'irrelevant in Australia'? You don't apply for credit cards, loans, etc.?

        • [Deactivated] on 28/04/2021 - 17:03
          +1

          Credit score means nothing in Australia, this isn't America. Your credit history is what matters. A single credit check isn't going to negatively affect it to the point you think it does.

          • mutnyi2001 on 28/04/2021 - 17:04
            -3

            @[Deactivated]: I bet many here will disagree with you. But anyway, it was good to know your opinion.

            • [Deactivated] on 28/04/2021 - 17:09

              @mutnyi2001: Take my opinion and use it to research your own. :)

            • brad1-8tsi on 28/04/2021 - 17:35
              +1

              @mutnyi2001: Nurries is correct. Credit history trumps credit score in AU.

        • Mechz on 28/04/2021 - 17:04

          There's no credit check on internet plans. You just need a CC to sign up.

          • mutnyi2001 on 28/04/2021 - 17:20
            +1

            @Mechz: I would assume this as well.

            But… check the comment of 'Associated' below (…Transferring from another nbn RSP should take 1-3 business days, depending on your selected payment method (Credit Card is faster than Direct Debit) and assuming you pass our credit check…).

  • firestormx on 28/04/2021 - 16:56

    I was with them on the 50/20 $59 nbn plan when I first got NBN a few years back. I didn't really do any testing or looked at the metrics, but I had not issues with the speeds. I switched over to Superloop after the price increase and will probably jump on this in a few months when my last superloop referral completes. I did recall there an instance of downtime at some point due to Exetel, but it wasn't catastrophic.

    Interestingly, I am still using the ZTE router from them. It's not the best for wifi coverage (can't get signal in the garden), but works well enough.

  • BlueSkyAPI on 28/04/2021 - 16:59

    Does anyone know if they provide an internet routable address (static or dynamic), or is it behind a CGNAT?

    Great to see they've enabled IPv6. Always a good sign.

    • AssociatedGlenn Ward @ Exetel on 28/04/2021 - 17:07
      +2

      Static Public IPv4 Address available for free from the MyExetel members Portal.

      Static Public IPv6 Address provided with /60 address space as standard with free upgrade to /56 if you want it.

      Exetel is 3rd top rated IPv6 Preferred ISP in Australia - https://stats.labs.apnic.net/ipv6/AU

      • BlueSkyAPI on 28/04/2021 - 17:38

        Awesome! Thank you so much for the prompt and detailed response. Keep up the good work.

  • avoidfullprice on 28/04/2021 - 17:01

    New customer definition? People who don't have active service in last 6 months?

    • AssociatedGlenn Ward @ Exetel on 28/04/2021 - 17:37
      +1

      New Customer = Anyone who is not with Exetel

      • USER DC on 06/05/2021 - 00:29

        And what does that mean ?? Hasn't been connected with exetel for how long ??
        Is 1 year not with exetel enough for the discount??

        • AssociatedGlenn Ward @ Exetel on 06/05/2021 - 05:40

          If you are not with Exetel now and join/re-join us, you can get the $50/50M plan.

          The important part is you join/re-join us from another nbn RSP or you upgrade from ADSL, that is, never had nbn.

  • Mr BoMBAStiG on 28/04/2021 - 17:01

    I just moved into a new place and signed up with Exetel as I like they are a small Australian company and I like supporting the underdog. So far so good. Good communication throughout the signup process and activation, quick connection, modem plugged in and it just started working. Speeds are as advertised.
    ZTE modem seems to work ok, wifi reaches all ends of my single story 3 bed house. Once I finish unpacking I will be bridging it to my Ubiquiti setup and letting that manage my network.

    Frustrations?
    I am on the nbn25 plan for $69/mth and didn't realise the upload was so low; I think it is 6Mbps. Their website does not advertise upload speeds.
    I missed out on this deal!

    • AssociatedGlenn Ward @ Exetel on 28/04/2021 - 17:11

      nbn25 has a 5Mbps maximum theoretical upload speed on our plans. 6Mbps is pretty good! :-)

      • Mr BoMBAStiG on 28/04/2021 - 17:13

        It probably was 5Mbps, I'm at work and couldn't remember exactly what it was. 5Mbps is pretty bad, surely you could offer 10Mbps if you are offering 50/20?!

        • AssociatedGlenn Ward @ Exetel on 28/04/2021 - 17:26
          +1

          25/5 is the most popular 25M tier on the nbn.

          25/10 is available but most/all RSP's have ignored it, us included.

    • ihfree on 28/04/2021 - 17:17

      It's quite deceptive not advertising the speed especially considering that 100mbps is either 20mbps or 40mbps.

      They're not exactly the underdog, there are plenty of small Australian ISPs.

      As for $69 a month, that's quite costly, especially as MATE have that as their everyday price for their 50/20 tier.

      • AssociatedGlenn Ward @ Exetel on 28/04/2021 - 17:27

        Our 100M plan is based on the nbn 100/40 wholesale speed tier.

  • DoctorCalculon on 28/04/2021 - 17:03

    @Glenn Ward
    How long will it take for a fast churn from Superloop to Exetel? Will it likely happen on the day I request, or will I be queued up for a week which will mean I will end up owing Superloop a month's worth of internet service due to a late churn?

    • AssociatedGlenn Ward @ Exetel on 28/04/2021 - 17:10

      Transferring from another nbn RSP should take 1-3 business days, depending on your selected payment method (Credit Card is faster than Direct Debit) and assuming you pass our credit check. If you want a modem, that will add 1-2 business days to the process depending on where you live.

      • DoctorCalculon on 28/04/2021 - 22:11

        Thanks for the prompt reply, Glenn.

        Credit Card is faster than Direct Debit

        Are debit cards just as good? I assume your payments backend won't differentiate as long as the preauth goes through.

        Transferring from another nbn RSP should take 1-3 business days

        If I sign up to Exetel 5 business days before my next billing cycle begins, request a churn to happen on the 3rd business day (i.e. 2 days before my new billing cycle starts with Superloop), can you guarantee it is 99% likely to be fulfilled without delay assuming all other customer ID and credit check due diligence had passed successfully?

        Superloop does not do pro-rated billing. If Exetel fails to complete the churn by the requested date, then I will end up being billed twice. If this happens, I will have to cancel my service with Exetel prematurely or postpone until the next new billing cycle with Superloop ends.

        assuming you pass our credit check

        I haven't failed a credit check so far (touch wood).
        I assume you will notify promptly if the check fails rather than leave the customer hanging for days?

        If you want a modem

        Never. I always bring my own modem. RSP provided equipment is most likely to be locked down with TR-069 / CWMP installed.

  • ihfree on 28/04/2021 - 17:11

    Home Secure means there is some additional data retention, iirc. Would be worth checking their terms and conditions if you're concerned about security.

    • AssociatedGlenn Ward @ Exetel on 28/04/2021 - 17:24

      Conforms to the Australian Privacy Act and the European Union GDPR rules.

      Section 6.4 in Part C:

      https://files.exetel.com.au/terms/HomeSecureTerms.pdf

      The optional Home Secure service enhances/protects your security, not reduces it.

      If you don't want it, don't subscribe. However a lot of customers are concerned about online safety and this provides a super convenient set and forget service for all of their connected devices for a very low flat monthly fee.

  • supersaintly on 28/04/2021 - 17:21
    +4

    I was with them before I churned over to Superloop. Beware that you need to give 28days notice before leaving.

    Exetel support is terrible. I've had been on hold on more than 1 occasion for longer than 60mins, sometimes 80mins and then gets disconnected for unknown reason! so losing my spot on the queue! So be prepared to wait and get disappointed!

    • ihfree on 28/04/2021 - 17:50
      +1

      Why do you need to give 28 days notice? Surely they just pro-rata?

      • cloudy on 28/04/2021 - 18:17
        +1

        Hi Glenn,

        Could you respond? Do you pro rata?

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