AUSSIETECH
$10 off First 6 Months according to a pamphlet I received in the mail https://files.ozbargain.com.au/upload/104424/84164/img_20201…
Aussie Broadband - $10 off First 6 Months (New Customers, On Unlimited Plans)
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spb on 03/11/2020 - 19:12 aussiebroadband.com.au (1066 clicks)
Last edited 03/11/2020 - 19:32 by 1 other user
Last edited 03/11/2020 - 19:32 by 1 other user
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I can’t compare to Belong, but I am with ABB and have no issues. I’d recommend them.
I was with belong, had no internet and they took their phones offline waited days for a reply to their online fault reporting.
Gave up and moved to ABB within 2 hours had internet again.
Today had to call them about a billing issue had a local answer the phone with 2 mins including ivr prompts, was able to help immediately.
Cost wise it's difficult as an ozbargainer but if I want to have a service I can trust then it's a no brainer.
For what it’s worth I’m with Launtel and they have been great. I was with ABB for about 8 years however they aren’t worth the price any more. Launtel has awesome flexibility to change speed and pause which makes it cheaper for me over all in a month.
I love Launtel with its daily pricing. I’m on 25/5 most days as we’re not a streaming family as it’s enough. When I need to download stuff over the weekend then I bump it to 400/50. It’s awesome.
Agree. I went to Launtel too. Service is fast and to the point. Flexibility in changing plans daily is unmatched. The pricing is pretty good while you're on the early adopter discount - after that it's not as good. Regardless, would strongly recommend.
If you do go Launtel please consider using one of the referral links for Launtel so that one of us Ozbargainers gets something;)
If i sign up to early adopter, will i lose the price halfway through, or will it just carry on that price forever?
Also, besides sign up referral, is there any good sign up deals that come around etc?
@blinkybro: The dashboard tells you the day it will expire. There's nothing to lose giving them a go with the free trial.
Prices are comparable to Aussie (when both are undiscounted) but Launtel comes with the benefit of a lot more flexibility:
25/5 (Aussie is 25/10) - Launtel $74 per Month, Aussie is $69 per month.
50/20 - Launtel $87 per Month, Aussie is $79 per month.
100/20 - Launtel $99 per Month, Aussie is $99 per month.
100/40 - Launtel $106 per Month, Aussie is $109 per month.
250/25 - Launtel $128 per Month, Aussie is $129 per month.
1000/50 - Launtel $140 per Month, Aussie is $149 per month.
I don't see Belong offering 100/40, 250/25 or 1000/50 ;-)
Until something goes wrong…
Recently we had an outage
We got an update from ABB that NBN techs were looking into it.
NBN came back and said 24-36 hours to fix
ABB app showed the "chat" between ABB and NBN and ABB went in hard to get it fixed ASAPservice was back on around 11pm. 5 hours after the outage started.
I am willing to pay extra for that kind of service honestly.
when something goes wrong Belong (telstra) and their staff in PH and India are not going to go to that level for you i assure you
You get what you pay for and ABB gives you excellent value for money AND employees 100% local staff
Completely agree. Have had a similar experience to you and I would shudder to think what would have happened if I was with a company like Belong. I have never experienced any better customer service than ABB. They are outstanding and went above and beyond to resolve my issue.
I use their gigabit plan as my secondary internet connection (I'm not paying for it) and I have to say the speed has been consistently good. No complaints here!
Who cares?
$20 off or nope. $10 off is too expensive.$10 just compensate for the price hike.
I switched to super loop after the price hike and it’s been amazing ever since.I am doing this now. I hope the changeover to Superloop is painless!
Changing to SL is seamless. The only thing you might have to do is turn the router off and on again.
Why is that?
I switched to superloop but will ditch superloop when this month is up. No replies to support emails, and regularly evening speeds are dismal on a 250Mbps plan.
They’ve been great for me on 100/40.
Could be the area
Stick to Tangerine for now. Cheaper and have had no issues to date. Fingers crossed.
Same. All credit for abb now is about their 'human service', which I never used during my 3 yrs staying with them. The speed and price is just not attractive anymore.
Go Tangerine!
Hike the price by $10, later on, $10 off for the first 6 months.
Not a deal.
Aussie BB have been doing $10 off for years.. Price increases have to do with the crappy NBN CVC pricing model.
How often do they do these? and or how to get the best price in January when i need to sign up for a new connection (currently with ABB, but will cancel )
and or recommendations for when i move team!
ty
Yeah even with this it just now equals the price jacking from when they wanted to make their IPO look better. Just go with Superloop.
Until Superloop and others reaslie their priceing is not sustainable given the CVC price hikes recently.
Or what they will most likely do, is leave prices where they are and oversubscribe the CVC which will massively degrade your service.Superloop provide CVC graphs so you should be able to tell. Also I emailed superloop before I switched after Aussie BB and they said no price rises for 6 months.
I guess either can be faked though.
Recently signed up before the price hike. I am still locked in?
Can I switch?Aussie BB don't have contracts. Pay the new price or join another ISP.
ABB hiked my nbn by $10 to $99/month. Better off elsewhere. I went to Launtel.
Same, they hiked my price, now they are the same price as telstra… wtf?
why bother with the 10off, not worth it in any case
Same price but better service? Therefore better value for money.
Subjective, when with telstra previously ~5yrs ago all issues were resolved near immediately, hated paying the premium but the peak time speeds were higher, connection issues resolved faster
ABB were good for a while but in the last year resorted to the same excuses iinet used 6-7 years ago, the problem is "on the Telstra network," "wait 2 weeks for a tech". Now the the go to response is "NBN" in lieu of "Telstra"
ABB run a good marketing campaign, but wait til you have an NBN issue and the response is "the service tech can make it in 2-3 weeks time." I'd get the same response from Kogan NBN but at a significant discount
ABB are an utter disgrace.
Wasted an enormous amount of my time.
Instead of fixing problems,they just make up absolutely bizarre lies.
@BarginGrabber: Continual disconnects head a long list of problems.
You would not believe some of the emails. Bizarre.
@Dave Id: The disconnects, there is a good chance it is an NBN issue and not an Aussie BB issue. What do you mean by Bizarre? Just give me like 1-2 examples, I've had an NBN issue for 2-3 years now, Aussie has been nothing but great and consistently pushing NBN so thats why I'm shocked to hear experiences like yours.
Did you switch ISP providers and the issues went away?
@BarginGrabber: Do you work for ABB?
I have numerous, one was on a Sat morning, internet dropped out, thought it was just a normal issue, called on Monday as NBN is still out. did the whole power off/ on, switch the modem cable to confirm good connection, when nothing worked. NBN will be there in 10 business days time, even though the HFC modem had the online light on. Day before NBN is scheduled, NBN just starts working and NBN tech dont rock up.
This happened 3 times, every time I argued NBN was scheduled and never turned up - took days off work for these appointments which were 5-7 hr windows - (seriously wtf), sure if an NBN issue I can accept that, but what justifies the premium pricing, if genuine NBN issue then with their collective bargaining power, can they not get better customer outcomes?
@punkman: No, I don't work with ABB or ever worked for them.
Ok, thats literally a NBN issue not an Aussie BB issue. However, tbf you did say your issue is that why don't they use their "collective bargaining power" to resolve this.
ok, Aussie BB gives them the middle finger now what? You want them to refuse to buy from NBN, so their customers get no internet for a long time because a few of their customers don't get NBN techs to show up? Or some internet services are slow/unreliable?
The way the system is set up, they have no choice but go through NBN and they ultimately have very little power in this situation. All they can do is try and keep pushing NBN to do what they requested, but they have no bargaining power.
My story is very long, but short version is that I was with Telstra, had NBN issue (Unreliable and very slow), Telstra kept telling me they are investigating it and to wait 1 week + they'll call me back, they never did so I had to keep calling them back, they finally went to their Tier 2 Team and it would take 1 month + they'll call me back (They never did). Finally, I call back and they tell me that have no idea why it is happening and gave me the option to cancel my contract.
THAT is an example of a bad ISP experience.
Went to Aussie, first call they tell me it is probably NBN issue, they send a tech out, he tries some stuff no luck and pretty much the past 2-3 years have been NBN going from weekly updates to 3 month updates (even though Aussie would consistently call them and ask for updates). NBN closing the case as resolved without permission, NBN giving me a fix date including once that was 1 year away and then what the date came up, they said they have a new date that was 2 years away. Aussie throughout consistently asking for updates, getting higher levels employees involved, getting top managers involved, having meetings with NBN about it etc..
That is an example of NBN issue.
@BarginGrabber: An NBN issue is an ABB issue.
ABB does nothing but waste my time.You're happy with a 2-3 year NBN issue?
Ever heard of Australian Consumer Law!
I am about to switch.
Unfortunately a new email address switch will be a pain.
Now have a Gmail account which isn't very professional when dealing in tens of millions of dollars. Long story. Movie project.
@Dave Id: A Gmail account is way more professional than an ISP one. Buy a domain for 10s of dollars if you are concerned.
@Dave Id: "An NBN issue is an ABB issue.
ABB does nothing but waste my time."This is true to an extent.
If I have an NBN issue and ABB says they'll call NBN, but they never do, they never give updates, they never call you back or they call NBN once and afterwards they just give up well then you blame Aussie BB
However, if they are calling NBN consistently, giving you updates, pushing NBN and doing pretty much everything they can, well it is pretty unfair to say it is Aussie BB's fault. You can go with any other ISP and they will have the same issues.
"Ever heard of Australian Consumer Law!"
I'm on a monthly contract with them, I can leave at any point that I want.
Also, because it is an NBN related issue, after it has been resolved, I can apply for NBN to pay back some of the fees that I paid during that period of the problem.
@BarginGrabber: ok by your logic, because you can't call the NBN directly and keep NBN directly accountable, this absolve ABB for NBN related issues? what if ABB dont properly mange the NBN and relevant requests?
Had this multiple times, I ask every time, ABB are booking an NBN tech, when that tech never rocks up, ABB what will you do about it, is there a direct line to the NBN I can use? Same thing everytime, we will book another appointment wait the 5-10 business days.
@punkman: ofc not, thats not what I'm saying.
Here is an example of where I'd blame Aussie:
If I have an NBN issue and ABB says they'll call NBN, but they never do, they never or rarely give updates, they never or rarely call you back or they call NBN once and afterwards they just give up well then you can blame Aussie BB.
If that kind of stuff happened to you then fair enough.
Thats the way the system was setup, why is there no direct line to the NBN? Its complete bs but they did it because they didn't want to deal with the angry customers so the blame falls on the ISP, which is fair in some situations but not fair in other situations.
5-10 business days is pretty bad, I had to call Aussie BB today and they said a NBN tech will come out this Thursday.
@BarginGrabber: Agreed not the NBN's problem to deal with frustrated customers, but at the same time, if ABB dont deliver on what they say they will on the phone, the consumer only has one choice. But really ABB should by default be the angry customer.
Agreed, migrated to ABB for one year based on rep, left on the weekend for consistent problems. Happy to deal with the frustration for $20-30 cheaper when I know other providers will give lessor service. Problem is migrating to ABB, I may have had better expectations.
Again maybe not an ABB issue, but the worst was taking time off work for an NBN rep to appear, but they cancel and when you call ABB for why this happens, it was wait another 5-10 days. Expectations are lower when you arent paying a premium. But an other provider appear to be giving same service better speeds for cheaper. So a win regardless.
Now have a Gmail account which isn't very professional when dealing in tens of millions of dollars. Long story. Movie project.
Calling bullshit on that. You think an Aussie Broadband email is much better for conducting deals in the "tens of millions"???
If you were dealing in that quantity of funds, you would have set up your own domain name and hosted your own email address…
@pegaxs: That represents working on two screenplays for over 16 years.
More years b4 I'm paid.I'd welcome any advice/links on your suggestion.
inoryte, when they hiked prices i just went up to their gigabit plan instead, lol. people will come crawling back when they're waiting for 2 weeks for some support from telstra.
ABB sentiment on OzBargain changed real quick. Rightfully so too
Got the similar leaflet with the code NBNCONNECT (same offer)
I stayed away and joined Superloop with $10 off. Still cheaper and yet able to get close to 100mbps during peak hr
Literally did this on the weekend, connected in 5 minutes.
Happy for the cheaper price given ABB, has no influence on NBN repairs. i.e. same or better speeds at a cheaper price regardless of "NBN issues"
Just cancel ABB today and join Superloop with 15 off per month for 6 month. Same service but almost 40% cheaper.
How to get $15 off?
Until they cant sustain the prices and either jack them or over subscribe their CVC to compensate
People will just switch again to the next ISP that offers good and cheap service.
ABB suck now…. they increase price by cutting the speed :(
Just be aware of carrier grade NAT on Aussie Broadband.
Just be aware that it can be easily turned off with one short phone call to ABB. Just tell them why you need it turned off and it is done pretty much immediately with no argument.
Just be aware knowing it is a possibility is 95% of the battle though. Helped a family member who had been with ABB for about 12 months but for the last 6 could not get remote access to their security cameras. It was working, then it wasn't apparently… like you said having CG Nat turned off was a quick call.. if you asked for it. Guy I spoke to quickly tried to direct the conversation to a Static IP (charged service). The home user had no idea about it and had lost a working service for some time, and wasn't about to call the ISP to trouble shoot a security system and expect an answer. It also sucked 2 hours out of my day checking everything else (config, passwords, port forwards.. alt modem etc) before I triggered it might be that too. They have a nicer user portal/account manager then when I was with them - but still no indication there I could see about it being on / off.
Even better, for the same price as a 50/20 plan you can get a Business plan at the same speed with a static IP.
Not disagreeing with you about the information not being readily noticeable unless you know what to look for but, for anyone else who may have the same issue in the future -
https://www.aussiebroadband.com.au/help-centre/nbn/tech-supp…
Just tried and it worked on 100/20. Thanks.
I just check with ABB live chat, that code has expired.
I jumped from ABB after the price hike to Future Broadband got screwed over by them due to 85Mbps bug couldn't be resolved at all after 3 weeks of issues i left to join leaptel once 250/25 came around speeds couldn't hit close to 200Mbps so i left them too and now happy with Launtel getting 272Mbps and plus bonus free trial for a week and so far it's running smooth
Code doesn't work for 50Mbp NBN plan.
Am I able to transfer to ABB and use the bonus then transfer to another ISP in the future then return to ABB with their next special? Or does New Customer mean if you have had ABB at that address before then you are no longer new?
Even at a $10 saving ABB just is not worth the price or hype anymore.
belong is better on price and regular speeds these days.
Bring the negs ABB fans