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Unlimited Flight Booking Changes @ Virgin Australia

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Unlimited Flight Booking Changes @ Virgin AustraliaAffiliate
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Taegukgi on 11/09/2020 - 12:16 newsroom.virginaustralia.com (1110 clicks)
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Apologies for spamming Ozbargain. Can’t do much when camping in pouring rain.

Virgin Australia will be the first Australian airline to offer booking flexibility until 31 January 2021 under a new customer policy announced today.

As part of Virgin Australia’s new ‘Passenger Promise’, Australian travellers will be able to make unlimited booking changes without incurring any change fees for reservations with travel between now and 31 January 2021.

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closed Comments

  • FBI on 11/09/2020 - 12:21
    +14

    Give me my money back first please instead of the travel credit you and Aunt Betty owe me !!

    • Ahan on 11/09/2020 - 12:34
      +8

      Your legal right is not different to those suppliers or bond holders, all classified as unsecured creditors. They are getting only 10-14% of their money back.

      • markathome on 11/09/2020 - 16:54
        -7

        Bet you're heaps of fun at Christmas parties.

      • corrocoat on 22/09/2020 - 09:38
        1. Virgin 1.0 were profitable
        2. Virgin choose to avoid paying tax in Australia
        3. Virgin take over Velocity & CS falls, big time
        4. Virgin owners abandon them & they collapse.

        Is this a fair summary of events?

    • mjp80 on 11/09/2020 - 13:25
      +4

      Have you tried a chargeback (if paid by credit card) for services not received? To have any chance of succeeding, it would have to be filed within 120 days of whenever you were supposed to fly, and the flight itself would need to have been cancelled by the airline (not by you).

      • Shadowsfury on 12/09/2020 - 10:52

        I successfully got refund through charge back process but there were a few hoops and depended on your T&C when booking

    • jwu56 on 11/09/2020 - 13:41
      +2

      Open a complaint with Fair Trading. I got cash back that way.

    • rawm on 11/09/2020 - 13:57
      +1

      Agree, FBI.
      Personally still owed $638 from Virgin for domestic flights (prepaid in Jan 2020 for late March 2020) so will hold back on the upvote until current customers are considered.

      • askvictor on 12/09/2020 - 07:52
        +1

        Doesn't quite work that way; if the business doesn't start making money, there won't be any money to refund you with. Not saying it's fair, but that's how the current economic system works.

    • gorgeous5 on 11/09/2020 - 16:57

      Took 2 months but we just got our refund

      • glambat on 11/09/2020 - 21:37

        Hi gorgeous5 was that through fair trading?

      • corrocoat on 22/09/2020 - 09:34

        Lucky- I was refused mine

  • Do I NeedThis on 11/09/2020 - 12:22
    +4

    Where are you camping ?

  • Lysander on 11/09/2020 - 12:22

    Play some board games with your kids. You did bring some games, didn't you?? ;-)

  • dsar on 11/09/2020 - 12:25
    +9

    Forum post?

    • Taegukgi on 11/09/2020 - 17:11
      +2

      I’ll let the mods and everyone decide. I don’t mind where this is.

      On an interesting note, I wonder why nocure upvotes on any comments questioning the deals I post. I’m very interested to know his thoughts and not just hide behind others.

  • Drew Peaballs on 11/09/2020 - 12:32

    They still can potentially charge you for new fares and taxes. The change fee is a small win.

    • Ahan on 11/09/2020 - 12:35
      +1

      If no fare difference I will book first and change to Christmas peak season :)

  • capslock on 11/09/2020 - 12:45
    +8

    Good deal. Flexible tickets usually cost at least double a non-flexible ticket.

  • david clarke on 11/09/2020 - 12:48
    +4

    From all Victorians, don't complain about camping in the rain! :P

  • inherentchoice on 11/09/2020 - 12:52
    +1

    Apologies for spamming Ozbargain.

    Wait, aren't you a bot? I thought that's what bots are meant to do!?

    • SF3 on 11/09/2020 - 13:59
      +4

      bots have become smarter in 2020.

  • starbearer on 11/09/2020 - 12:52
    +4

    No apologies necessary. We appreciate your commitment to posting quality deals. Even while you're on vacation!

  • FutureTech on 11/09/2020 - 13:03

    How come no one is willing to offer free refunds

    • Froot Loops on 11/09/2020 - 13:07

      Book the more expensive flexible ticket if you want that option.

      • jolegape on 11/09/2020 - 18:57

        That means nothing at the moment. Currently fighting with Amex on a fully refundable fare (D / Business Class) booked in November 2019 that I cancelled with Virgin early April prior to them entering administration. Virgin delayed the refund until administration was announced and would only offer a travel credit. Lodged a chargeback with Amex who sided with Virgin. Went back and forth until I escalated it to a complaint with AFCA. Currently waiting on the outcome after sending them a 5 page letter with all the documentation / proof in the world that my booking was a fully refundable one cancelled prior to VA entering administration.

        • Froot Loops on 11/09/2020 - 19:19

          Pretty sure if the AFCA sides with you, then you just become an unsecured creditor as the company no longer exists. I would check your options regarding that because you would be in a much worse position than have a flight credit. I just know you have no chance of ever seeing a cash refund and you'll just join the large group of unsecured creditors and from what I read you'll get between 8-14 cents back per dollar. I'm in it around $5k with the Virgin Group. I am very grateful I have flight credits, without a clue what I'm going to do with them.

        • corrocoat on 22/09/2020 - 09:33

          Virgin are so messy to deal with. Velocity worse. Avoid

  • foggy10 on 11/09/2020 - 13:21
    +1

    Does anyone know if this applies to frequent flyer point redemption bookings as well? Couldn't find the detail on the website…

    Edit: I found the answer by trying to make a redemption booking and the answer is "no".

    Here's the answer from velocity: "For changes and cancellations made after 31 October 2020, standard Velocity Terms and Conditions will apply."

  • freestyle18 on 11/09/2020 - 13:24

    all fare types right?

  • mjp80 on 11/09/2020 - 13:27

    Why would you book now, regardless of waived change fees? There's still a very high chance that border closures/restrictions will affect any travel between now and Januaury. You really wanna take a punt on a Christmas/New Year trip and then get stuck with a travel credit?

    • hentabara on 11/09/2020 - 13:36
      +7

      You can travel from Avalon to Tullamarine.

      • morediscount on 11/09/2020 - 14:50
        +1

        To be honest … I woudnt mind that

    • freestyle18 on 11/09/2020 - 15:06

      I'm returning home. win for me

      • mjp80 on 11/09/2020 - 15:29

        Why do you need flexible dates if you're going home?

        • freestyle18 on 11/09/2020 - 16:54

          I'm under quarantine and technically the date could change.

  • Ethan Bargain-Hunt on 11/09/2020 - 13:56
    +1

    at this stage I'm convinced dealbot is a bot

  • BargainKen on 11/09/2020 - 13:58
    +4

    I'd rather keep my money in my bank than become an unsecured creditor for Virgin Australia.

  • KRM123 on 11/09/2020 - 15:00
    +2

    I could of told you this was going to happen, because I just booked Qantas flights 3 hours ago as their change policy seemed more flexible at the time.

    • henrus on 11/09/2020 - 16:01

      Qantas, Jetstar, and Virgin have since around April/May provided a one-off fee-free change (subject to fare difference). What makes this different is that the number of fee-free changes that can be made is unlimited.

  • anthonej25 on 13/09/2020 - 01:05
    +1

    I still have free flights from AMEX which was extended, if i book a flight, cancel the card, does that mean i can still keep the flight?

  • DemocracyManifest on 14/09/2020 - 17:45

    Lmao what, why would you book a flight now

    • anthonej25 on 16/09/2020 - 19:09
      +1

      I'm not intending to actually use the flight, because of the free changes i was planning to book the latest flight possible and keep changing it until i can use it.

      So if i cancel the card i still have the flight

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