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Circles.Life 100GB SIM Only Plan at No Base Cost ($1 SIM Fee) For First 2Mths ($38/Mth after, New Customers Only)

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Circles.Life 100GB SIM Only Plan at No Base Cost ($1 SIM Fee) For First 2Mths ($38/Mth after, New Customers Only)
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Associatedbluesidehero on 01/09/2020 - 18:01 circles.life (416 clicks)
Last edited 01/09/2020 - 19:37 by 1 other user
OZBTRYUSOUT

Hi Ozbargainers,

We’ve seen the comments about Circles.Life on Ozbargain and we hear you. Thank you for sharing them with us - we’ve shared this with our team so that we can continuously improve on our experience.

Following this, we’ve come up with an exclusive offer that’s only available on Ozbargain. We wanted you to try us out without any strings attached (if you haven’t already).

100GB mobile plan at no base cost1 for your first 2 months

  • $38 waiver for 2 months on our 100GB plan (usually $38/mth).
  • You will get a 1 x $38 waiver for your month of activation and a 1 x $38 waiver for the following month.

Use code: OZBTRYUSOUT

Start your sign up here (code will be prefilled): https://au-activate-shop.circles.life/web/pre-checkout?reset…

Find out more here: https://www.circles.life/au/ozbargain-exclusive-2/

Critical Information Summary: https://circles-legal.s3-ap-southeast-1.amazonaws.com/au/cir…
T&Cs: https://circles-legal.s3-ap-southeast-1.amazonaws.com/au/cir…

Only open to new customers. Activate within 30 days of sign up to enjoy the offer. Reverts to 100GB for $38/mth after 2 months. Additional usage on top of what’s included in the 100GB plan is chargeable. All for use in AU, resets monthly. Excess data: $0.01/MB. T&Cs apply.

We know we’re not perfect and we want to work with our customers to continue to improve and build a telco experience that you enjoy.

  1. SIM registration fee of $1 is payable during checkout. ↩

Referral Links

Referral: random (50)

Both referrer and referee get $5 bill credit for 6 months and bonus 5 GB for 6 months.

Mobile SIM Only Mobile Plan

Related Stores

Circles.Life
Circles.Life

closed Comments

  • eckers19 on 01/09/2020 - 18:03

    Here before the negatives votes

  • herecomestheoost on 01/09/2020 - 18:07
    +8

    Desperation

    • djoz on 01/09/2020 - 23:58
      +1

      Desperation

    • AssociatedCirclesLifeAU @ Circles.Life on 02/09/2020 - 09:54

      I apologise if you feel that way. Please hop on our Live Chat service over our website if you need help with anything else. - KM

  • drmac on 01/09/2020 - 18:09
    +10

    Buyer beware - Just look at previous deals/posts…

    • MJ1 on 01/09/2020 - 18:14
      +5

      Oh wow that's insane. The rep should be talking about cleaning the mess up before trying to get more biz - rep will get banned for posting negatively voted deals.

    • INFIDEL on 01/09/2020 - 18:34
      +1

      To get some perspective, just do the maths - look at the number of votes in 35 previous Circles Deals:

      Negs 71 (not great)
      Upvotes 1370 (over 19 times the number of negs)

      Yes, some have experienced problems - returning to neg other Deals…
      (As shown by members who repeatedly negged Deals.)
      And comments that don't support their views, are downvoted!

      Most relate to billing continuing. Treat it as a post paid service (there is a credit check) - notify Circles you are leaving instead of just porting out.

      Some suggestions of how to avoid billing issues with Circles

      I've only had good experiences. Am back with Circles now.

      An upside, SIM is delivered very quick (recently ordered Sunday night, delivered Monday night in Brisbane). That's unlike one with popular SIM Deals which can take over a week to arrive & those arrive pre-activated!

      • Neoika on 01/09/2020 - 20:51

        3rd time sign up. Picked a good number ending 688 and only paid $1. Enjoy nearly 2 months, nearly 200GB data.

        Postpaid account number starts with LW. Port out (to an Optus provider for a smooth process from former exp) before 25th OCT. Ported out to Catch Connect within 4 hrs last time. Also because Optus/associates acknowledge this LW issue.

        I do not see any problems with this plan based on two port-out exp before.

        • INFIDEL on 01/09/2020 - 21:04
          +2

          Good idea!

          Once had a great number 04(my name) that I used in business, until Telstra transferred it to another customer.
          They claimed I must have authorised the transfer, as there was "no evidence that I didn't authorise it", & TIO agreed😢
          Bloody Telcos!

    • AssociatedCirclesLifeAU @ Circles.Life on 02/09/2020 - 09:56

      I apologise if you feel that way. Please hop on our Live Chat service over our website if you need help with anything else. - KM

  • askbargain on 01/09/2020 - 18:09
    +8

    We know we’re not perfect and we want to work with our customers to continue to improve and build a telco experience that you enjoy.

    Sure mate.

    • askbargain on 01/09/2020 - 18:19
      +5

      OUR CUSTOMERS DON'T LIE

      2.8 from 314 reviews

      They sure don't!

  • WoodYouLikeSomeCash on 01/09/2020 - 18:12
    +6

    Don’t sign up, not only are there issues porting but I also read about a case where someone’s phone number was activated on another persons SIM card.

    • griffith 101 on 01/09/2020 - 23:53
      +3

      That may have been me. This was right at the start when they had that 4 month free trial promo. They sent me a sim card with someone else's number on it. I knew it was an older, pre-existing number because the new numbers from Circles.life at the time had a 0435 prefix. Plus, upon activation I received an SMS from Circles.life addressed to someone else. Since I was only ordering a new number, it wasn't a big deal for me, but it was quite the security and privacy breach for that person.

      To be fair, I haven't had any problems since then. Billing, termination and porting out to another telco have all been smooth and hassle free.

      • AssociatedCirclesLifeAU @ Circles.Life on 02/09/2020 - 09:58
        -1

        I apologise about that. I am hoping that you will still consider us in the future. - KM

    • AssociatedCirclesLifeAU @ Circles.Life on 02/09/2020 - 21:26
      -1

      Hi WoodYouLikeSomeCash! It seems like it was an uncommon instance. We do our best to make sure porting is as smooth as possible. In cases like this, we strongly suggest to report it directly to us we can work on it. Your feedback is also much appreciated.

  • dosada on 01/09/2020 - 18:15
    +9

    You guys should work on your reputation first and then spam places with offers. At the moment no offer is good enough to get people to sign up.

    • AssociatedCirclesLifeAU @ Circles.Life on 02/09/2020 - 09:59
      -1

      We'll take note of this and this will be taken as feedback. - KM

  • TomGum on 01/09/2020 - 18:32

    I currently have an active service with you guys, can I use the same email for another service?

    • askbargain on 01/09/2020 - 18:44

      Yes you can.

    • AssociatedCirclesLifeAU @ Circles.Life on 02/09/2020 - 10:00

      Hi there! OzBargan was right, thanks for jumping in!

      • TomGum on 02/09/2020 - 11:14

        The offer says New Customers Only, will I be considered a new customer since I already have another service on the same email address?

        • AssociatedCirclesLifeAU @ Circles.Life on 02/09/2020 - 21:44
          +1

          Hi TomGum! A new order is considered a new customer although you have another service on the same email address.

          • INFIDEL on 03/09/2020 - 19:48

            @CirclesLifeAU: Thanks for clarifying that!
            Will be a new service - on a new number.

            • TomGum on 05/09/2020 - 21:56

              @INFIDEL: So I could be potentially order 2 or 3 Sims with the same email?

  • theHMASfriendship on 01/09/2020 - 18:45
    +1

    No thanks.

  • TomGum on 01/09/2020 - 18:49

    Second question: if I activate the service on 1st of October, can the OP please explain what my first bill will look like?

    • AssociatedCirclesLifeAU @ Circles.Life on 02/09/2020 - 10:01

      Hi there! If it was activated 1st of October, you will receive your first bill on the 1st week of November.

      Your first bill will include:
      -The first month (prorated from sim activation)
      -Charge for the second month as an advance payment
      -Plus any extra applicable charges for Add-ons or Pay-As-You-Go expenses.

      • TomGum on 02/09/2020 - 10:28
        +1

        So there won't be any bills on first week on October? Also the November bill should be zero due to the 2x$38 credit?

        • djoz on 06/09/2020 - 14:40

          @Rep, @CirclesLifeAU, @bluesidehero please answer this.
          Potential Customer here. Or you don't want me?

  • [Deactivated] on 01/09/2020 - 18:51
    +6

    They kept threating me with legal action over $2.50 (all the way from November) then they kept spamming at night with emails (after i paid it last month)

    How did we do, Charbel? They sent the same thing three times throughout the night.

    ps you can find my review on their official Facebook page

    • AssociatedCirclesLifeAU @ Circles.Life on 02/09/2020 - 10:04
      -1

      Hi there! Please hop on our Live Chat service over our website so we can check that for you. - KM

  • lucky.ozbargain on 01/09/2020 - 18:57
    +3

    Exposing your AWS S3 buckets and AZ like that doesn't look great. You should fix your html and point to your custom domain.

  • Bludger on 01/09/2020 - 18:59

    Can I use this in a b818?

    • AssociatedCirclesLifeAU @ Circles.Life on 02/09/2020 - 10:06

      Hi there! Of course as long as the device is not locked on a different network!

  • Gcquest on 01/09/2020 - 19:07

    This is not free. There is still a $1 charge. 'SIM Card Registration fee'.
    Not exactly the '$0' that is 'splashed' all over the promo.
    Perhaps make it really totally free.

    • Neoika on 01/09/2020 - 19:37

      I did not find the word "free" in the OP.

      • Gcquest on 01/09/2020 - 20:53

        You are 100% correct.
        Just that the wording would lead one to assume its free, perhaps.
        A more honest way would be to state, $1 for trying us out for 2 months words to that effect.
        Something along those lines would be appreciated IMHO.
        Hence did not vote + or -.

        • Neoika on 01/09/2020 - 20:56
          +1

          I think it is a good opportunity to pick a number you like at very low cost. Each time you click the link, you can select one from 30 numbers.

  • liquornoodlescabbage on 01/09/2020 - 19:10
    +1

    Privacy Policy

    Disclosing Personal Information
    We may disclose personal information as reasonably required:
    • to contractors and suppliers who supply or support us in:
    • market research, sales and marketing • direct marketing – see Direct Marketing for details
    • identity and fraud checking • credit management • service provisioning
    • installation, maintenance and repairs
    • helpdesk and enquiries
    • support and complaint management
    • communications and mailing
    • billing, debt recovery and credit management
    • corporate strategy
    • legal and regulatory advice and compliance
    • accounting and financial planning
    • risk management
    • providing goods and services that we use to operate our business and provide products and support to you
    • to your authorised representative/s and people who pay for your services
    • if you ask us to do so
    • to our referrers, agents, and members of our corporate group
    • to our business partners and wholesale suppliers
    • to organisations that provide credit or finance to us
    • to persons who invest in or acquire all or part of our business or company, or are considering doing so
    Some of these parties may be based overseas, e.g. Singapore and the Philippines

    Nothing too out of the ordinary, but I find it hard to believe they're not selling user's internet usage data although I can't find it in their Privacy Policy or T&Cs. Besides potentially ripping people off and not cancelling when they're meant to.

  • kimlo on 01/09/2020 - 19:20
    +3

    This is false advertising. $1 "sim registration fee", so they have your billing details and can scam you out of payments after you try to leave.

    Garbage company, unethical straight up false advertising. It's either free or it's not, don't lie.

    • AssociatedCirclesLifeAU @ Circles.Life on 02/09/2020 - 10:07

      Hi there! The billing details would be for the monthly payment since we are a postpaid service. - KM

  • Cheeper on 01/09/2020 - 20:09
    +4

    "we’ve shared this with our team so that we can continuously improve on our experience."
    Every month that they tried to bill me for a free offer (the 4 month one) I gave feedback to the online csr who wrote those same rehearsed words. They are about as sincere as my bootlaces.

    If you want a month of free data and can dodge the hooks they throw out then go for it. Just cover ya ass and be ready.

  • jackofspade on 01/09/2020 - 20:38

    What constitutes a new customer?

    • INFIDEL on 01/09/2020 - 20:58

      One who did not sign up yesterday in a $1 Deal like the 2 of us?😉
      Would be handy to know.
      My budgie wants to do some tweeting.

    • AssociatedCirclesLifeAU @ Circles.Life on 02/09/2020 - 21:45

      Hi jackofspade ! A new order is considered a new customer even if you have another service with the same email address.

      • Feeblely on 03/09/2020 - 04:40

        if you were on circles last year, can you port in again as a new customer for this deal?

  • hd2002 on 01/09/2020 - 21:14
    +4

    same experience here.

    They tried to bill me for a free offer (the 4 month one) and even get "Australian Recoveries & Mercantile Agents" chase me up on their so called "outstanding balance"!

    • AssociatedCirclesLifeAU @ Circles.Life on 02/09/2020 - 21:39
      -2

      Hi hd2002. Sorry to hear about your experience! We will ensure this does not happen again.

  • aussiematthew on 02/09/2020 - 00:50

    Is the SIM card active once ordered or manually activated when received?
    If manually activated, how long do we have to activate it?
    Thanks.

    • TomGum on 02/09/2020 - 00:52
      +1

      Activate within 30 days of sign up to enjoy the offer.

      • aussiematthew on 02/09/2020 - 16:10

        Thank you! I see that posted, but for some reason missed it yesterday🤦🏼‍♂️

    • AssociatedCirclesLifeAU @ Circles.Life on 02/09/2020 - 10:11
      +1

      Hi there! TomGum is right, thanks for jumping in!

    • AssociatedCirclesLifeAU @ Circles.Life on 02/09/2020 - 21:38

      Hi aussiematthew. You will need to activate the sim card manually once you receive it. It is to ensure you are not being billed while waiting for the sim to arrive.

  • Gomo on 02/09/2020 - 07:26

    Is it really worth all the hassle

    • AssociatedCirclesLifeAU @ Circles.Life on 02/09/2020 - 10:12

      Hi there! It is! So please sign-up using the link above!

      • Love a bargain on 02/09/2020 - 13:27
        +2

        Surely Gomo wasn't asking the sales rep but other OzBargainers

  • sudiph on 02/09/2020 - 09:02
    +1

    I have been using their service since Nov last year. I live close to melb CBD, so, network was not really an issue. Also, pricing of 18$ pm for 20gb data seems reasonable.

    Just want to point out the fact that, when you would want to port-out, whichever date it is, they will charge you for the whole month. So, if they recieve the port out request @11:59 PM 31st Aug and they action the port out at 3:00AM 1st Sep, you are paying for the whole month of September!

    It is not a lot of money, its a policy that's not really consumer friendly.

    • INFIDEL on 02/09/2020 - 10:06
      +2

      Important that people realise this is a post paid plan, not prepaid!

      Very different to a normal prepaid plans promoted on Ozbargain, so people do get caught by the different conditions.

      Look up helpful suggestions in past Deals about how Circles works before signing up.
      I've never had a problem.

      It's a month to month plan (starting on 1st of month until end of month), so if your account is active in the month (even for a second), you pay for the month.

      If leaving this plan - notify them well before the end of the month - whether porting or just leaving! It's the safest way to avoid problems!

      Unfortunately, some think porting out just before the next payment period will stop future bills as it does with prepaid services… but it might not if not completed in time!!
      Most complaints seem to relate to billing continuing after porting out.

      If activating before the start of the month, you pay for that proportion of the full month's bill at the full rate ($38/mth in this Deal)!!

      First bill is for 2 months!
      (So I activated on last day of month. That way, bill for first month should be just over $1, plus the bill for following month.)

      There is a credit check, like other post paid plans. And Circles does pursue those with outstanding bills!!

      • Love a bargain on 02/09/2020 - 13:25
        +1

        & also a post paid service that doesn't charge you on a pro-rata basis like most post paid service are

        • Neoika on 02/09/2020 - 18:47

          Yeah, be careful of the last free month and must find a way out by the end of it. That's why I did not join for 1 month free plan with them. I think minimum 2 months free plan like this deal is OK to go. Also due to the fact that they bill you 2 months in the 1st bill.

      • djoz on 06/09/2020 - 12:50

        So I activated on last day of month

        I didn't quite get this. I think this applies when they were giving only one month for $1. However, since this current deal is for two months or rather "two billing cycles", could you confirm if this is the best way to deal with it?

        1. Activate on 01-Oct-2020. You get the full month of Oct, with 100GB (am I right?)
        2. Come 01-Nov-2020, you get your first bill for Oct (which will be $38 - $38 = $0), and you get charged in advance for the month of Nov (which will also be $38 - $38 = $0). So far no cost.
        3. Around 20-Nov-2020, inform Circles that I want to discontinue my service (how to, email?). Service gets disconnected without any charges.

        Did I miss any point? Also, is the first month 100GB or only 20GB (as the rest is bonus and is not "pro-rated" as they say)?

        Thanks in advance.

        • INFIDEL on 06/09/2020 - 13:01
          +1

          With Circles - it's a best to check their FAQ that covers this…

          Billing system assumes we want to stay with this post paid service, so only becomes complex when we try to use it as a SIM hopping prepaid type service!

          Leaving the service is where most complaining experienced problems & costs!! So best to get it right!

          Good questions Grasshopper😌
          Made me think about the billing!
          Anyone like to offer other ideas…

          Almost right…

          First bill is for 2 months. Sent in first 10 days of month.

          (So in $1 1 month offer, I activated on last day of month, so first bill would be 1 day pro rata in Month 1 & $1 in Month 2. Yet to receive bill. Will give notice to terminate at least a week before end of this month.)

          So with a 2 month offer - best to start on day 1 of month. As you suggest.

          Not sure about bill that arrives in second month, for month 3…
          I would send notice (to terminate at end of month 2) - right at start of month 2, to avoid that bill!!

          See link in previous Deal for how to leave Circles

          Both months are 100GB if start on day 1. Otherwise the 20GB is pro rata & extra 80GB is for whole month. (My 1 day last month had just over 80GB!)

          Am waiting for my first bill, before considering another Circles SIM!

          • djoz on 06/09/2020 - 13:40

            @INFIDEL: Thanks. Sending notice to terminate right at he start of month 2 ! Why? Are they that bad, or do they take that much time to actually terminate? What is the timeline from notifying, to actually getting terminated? What if it happens in 10 days, so I forgot like ~20 days of service, but as you'd say it's far far better than getting charged a whole $38 for the following month if they dont terminate in time.

            Looks like no way to get the complete 2 months deal out from them. Its 1 whole month + few days (consider yourself lucky).

            • INFIDEL on 06/09/2020 - 13:45
              +1

              @djoz: Seems the safest way.
              The service is active until end of month you leave.
              (Put in bold because this is often misunderstood - it's a month to month plan. Very unlike prepaid.)

              Why give notice to terminate service so early?… There's a good reason - so you won't be sent a bill for month 3!

              In month 2, around day 10, you will receive a bill for month 3 @$38!

              Notifying them say on day 1 of Month 2 to terminate at end of Month 2, should stop bill for Month 3.

              (Last time, I gave Circles a few weeks notice to terminate at end of month. Received a confirmation email & service was active until 11pm Sydney time on last day of month.)

              That way you get 2 months service for $1, without a further bill.

              • djoz on 06/09/2020 - 13:53

                @INFIDEL: I doubt if this even qualifies as a fair Trade Practice.

                In month 2, around day 10, you will receive a bill for month 3 @$38!

                Sorry, but again confused.
                For the case I mentioned, in Nov'2020, I would get bill for Oct'2020 ($0) + Nov'2020 ($0) (advance).
                The bill for $38 for "next" would only be by 10-Dec-2020 (so in the month of Dec'2020, not in Nov'2020).

                Am I right?

                Also, on the bold line, do you mean to say I will be able to use my SIM till 30-Nov-2020 even if 'billing-terminated' in the middle of Nov'2020?

                • INFIDEL on 06/09/2020 - 14:06

                  @djoz: As a month to month plan, you are billed up front for the following month.

                  Many subscription services operate in this way.

                  It's all explained in the FAQ, so not an issue. Best to read what you are signing up to. Hasn't been a problem for me.

                  There is a big difference between notifying to terminate (at end of month) & terminating a service.
                  So service will be active until end of month, unless you port out earlier.

                  in Nov'2020, I would get bill for Oct'2020 ($0) + Nov'2020 ($0) (advance).

                  No, if activating at start of October, that October & November bill arrives around 10 October, plus the $1 SIM charge.
                  As I wrote First bill is for 2 months. Sent in first 10 days of month. see the FAQ!

                  The bill for $38 for "next" would only be by 10-Dec-2020 (so in the month of Dec'2020, not in Nov'2020).

                  No, that December bill arrives arrives around day 10 in Month 2 - November.

                  There's even a short video to explain this in Circles FAQ.

                  • TomGum on 06/09/2020 - 14:11

                    @INFIDEL: Based on the rep, if I activate 1st of October then the first bill comes on 10th November. This is contradicting based on what you're saying.

                    • INFIDEL on 06/09/2020 - 14:14

                      @TomGum: Missed the comment by the Rep about first bill. So above advice about bill dates may be 1 month out!

                      Worryingly Rep wrote:
                      If it was activated 1st of October, you will receive your first bill on the 1st week of November.
                      Your first bill will include:
                      -The first month (prorated from sim activation)

                      Very confusing!
                      So, Activating on day 1 of month is still pro rata of month, not a full first month!!!
                      As discussed elsewhere, Pro rata billing is at full price!! which could add almost $38 to your first bill!!

                      I activated at end of month to avoid billing issues, so billing was following month as Rep wrote. Activating at start of month will be different.

                      If I take up this offer, I would consider paying about $1 more to activate the day before the start of the month!!

                      Hopefully Rep can clear this up!

                      Best to ask the Rep!

                      Am just a customer - read the FAQ.
                      (I try my best - but I can be wrong, so check for yourself!)

                      eg
                      What-will-my-first-Circles-Life-bill-look-like

                      How-do-I-read-my-bill

                      When and where I will get my bill?

                  • djoz on 06/09/2020 - 14:32

                    @INFIDEL: Damn. Thanks a million. Got you now.

                    1. Activate 01-Oct-2020
                    2. First bill arrives on 10-Oct-2020 with billing for (Oct'2020 + Nov'2020 + $1 SIM Charge). Total Bill = $1.
                    3. On 01-Nov-2020, Notify to 'terminate at end of the month'.
                    4. Receive a confirmation in 9 days, and thereby no bill on 10-Nov-2020 for Dec'2020 (I can't believe I'm even writing this!)
                    5. Service works until ~11:00PM AEDT 30-Nov-2020

                    So basically, a Postpaid service charging you in advance for each month, that too by 10th of previous month. I'm convinced this is Unfair Trade Practice. How are they even surviving? Yes, as you say this is a Subscription Service, not a Postpaid Service.

                    What if they don't confirm about my termination request prior to 10-Nov-2020 and I get the $38 bill?

                    • INFIDEL on 06/09/2020 - 14:54

                      @djoz: Oh I'm out of my depth understanding their billing.

                      When Rep says activating on Day 1 of month is not a full month of service. So we'll charge you a prorated (full price) in your first bill - I'm out.

                      It's a billing system designed for those who want to stay with this service - paying full price after this discount at start.

                      What if they don't confirm about my termination request prior to 10-Nov-2020 and I get the $38 bill?
                      Posted FAQ link above - billed around day 10 of month to pay within 10 days.
                      Send them a reminder you're leaving.
                      Remove CC - so you aren't incorrectly billed by around day 20 of last month.

                    • TomGum on 06/09/2020 - 15:01

                      @djoz: If they bill you on 10th October, they will bill you again on 10th November. In that case you want to make sure you fully cancel your service by 9th November at the latest.

                      Maybe best to activate on 11th October just so you get your first bill in November.

        • Neoika on 06/09/2020 - 13:15

          I activated it on 2 Sep and got 99.3GB, missed out 0.7GB, not too bad. It is as fast as it can be for this month.

          • INFIDEL on 06/09/2020 - 13:23
            +1

            @Neoika: Oh no!!😉
            The joys of pro rata data!

            Tried to use as much as possible of data allocation for my 1 day connected in August (just over 80GB). Only managed 5GB that day.

          • djoz on 06/09/2020 - 14:35

            @Neoika: Maybe @Neoika can help. If you activated on 02-Sep-2020, do let us know if you get the first bill by 10-Sep-2020 or not until 10-Oct-2020.

            Either way, with the two months free, we have to send out the termination request at the start of second month and then avoid any further charges.

            • Neoika on 06/09/2020 - 15:36

              @djoz: I am very sure to tell it'll be 10 Oct based on previous exp.

        • jackofspade on 06/09/2020 - 15:51
          +1

          The T&Cs for this offer states

          you will automatically receive a $38 discount on each of your Circles.Life bills for the first 2 months (including the month of activation) to a maximum total discount of $76. Your first bill will include 2 x $38 discount as your first bill includes your month of activation and the charge for your plan for the following month.

          The bill waiver applies for the month of activation. Normally it doesn't.
          So if you activate on 1st Oct then you should get 100GB for Oct and the first bill during the first 2 weeks of Nov for $0.

          • INFIDEL on 06/09/2020 - 16:59

            @jackofspade: That's also my reading of it, JoS.

            Rep seems to be confused about billing - replying about what normally happens in these offers, rather than this offer.
            That made it unnecessarily confusing!

            • djoz on 07/09/2020 - 09:48
              +1

              @INFIDEL: From their FAQs on 'How do I cancel my Circles.Life service?'

              You can schedule termination up to 3 months in advance. For terminations scheduled in the following month, you will need to submit your request by 12:00 pm AEST/AEDT on the last day of the month.Otherwise, this request will be taken into account for the following month. All service cancellations will be effective at 11:00 pm AEST/AEDT on the last day of the month.

              What I read is, if I want to terminate by 30-Nov-2020, I need to send a request by 31-Oct-2020 12:00PM AEDT. Also, as a side note, if we may schedule termination up to 3 months in advance, why not do it immediately a day after activation? :P

              • INFIDEL on 07/09/2020 - 10:14
                +2

                @djoz: I have suggested elsewhere to send notice to terminate just after activation. (It can be undone later if wanted.)

                That way we won't forget, don't get an extra bill, & will decreased stress using this service.

                If porting, arrange it to be done before that termination date.

    • AssociatedCirclesLifeAU @ Circles.Life on 02/09/2020 - 10:14

      Hi there! Porting out would really take time and it will depend on the gaining provider so we suggest our customers that if they are porting out to do it a week before the month ends.

      • Love a bargain on 02/09/2020 - 13:26

        sure way to make people lose either way
        why not just charge the last bill on a pro rata basis like other post paid service?

    • AssociatedCirclesLifeAU @ Circles.Life on 02/09/2020 - 21:36

      Hi sudiph! Thank you so much for the feedback. We strongly suggest that you port your number out at least 2 days before the month ends to avoid being charged another billing cycle. But I do get your point, each cent is valuable. We'll relay your feedback to our team so we can improve our services.

      • sudiph on 14/10/2020 - 21:18

        Saw this too late, but I was just pointing out what the rule is. I never had a problem, as I discussed with one of your rep before porting out and completed the portout request 4 days prior just to be safe.

  • monky on 02/09/2020 - 10:04

    Just passing through to say I'm an outlier in all the negative feedback: Have been with Circles since Dec 2019 and the service has been great besides being late with a bill payment due to app issues not letting me pay, didn't incur a late fee though.

    Sister currently is having issues with her phone number with them: Her sim won't send/receive calls or text, but data working fine. Issue was escalated to Optus, but yet to see a resolution after ~3 days.

    • AssociatedCirclesLifeAU @ Circles.Life on 02/09/2020 - 10:15

      Hi there! Thank you so much for your support. Apologise for all the issues, can you please hop on our Live Chat service so we can check?

  • YoungLions on 02/09/2020 - 14:13

    Tempted to give this a go for myself and the wife's plans. Does anyone know if they offer Wi-Fi calling and messaging like Optus do?:

    https://www.optus.com.au/content/dam/optus/documents/enterpr…

    • AssociatedCirclesLifeAU @ Circles.Life on 02/09/2020 - 21:33

      Hi YoungLions! Optus has rolled out VoLTE and Wifi calling but we still don't have any confirmation on when it will take effect since they have mentioned, that "VoLTE will be progressively rolled out to our MVNO." We appreciate you taking the time to let us know what you’re looking for.

  • Ryk on 02/09/2020 - 15:25

    A pre-paid service that thinks it's post-paid, has Optus written all over it. nah.

    • AssociatedCirclesLifeAU @ Circles.Life on 02/09/2020 - 21:30

      Hi gikku . We are a postpaid service, this means you receive a bill based on your usage and we automatically refresh your plan inclusions on the first day of your billing cycle. We do not offer prepaid service at the moment.

  • Browncodes on 02/09/2020 - 15:48

    Tried a similar promo by the seller in the past had massive issues as I was using this for my iPad as a data sim, their app doesn't let you log in, as it requires SMS to your account number as MFA, Dealing with the support team on this matter was like pulling teeth. Tried multiple times to change billing card to an alternate card and eventually gave up and cancelled my plan (which took a number of days and a number of conversations). Would not recommend, buyer beware

    • AssociatedCirclesLifeAU @ Circles.Life on 02/09/2020 - 21:29

      Hi Browncodes. We are sad to hear that you didn’t have the best experience with us. We care about our customers above all else and have taken measures to ensure this will not happen again.

      • Browncodes on 03/09/2020 - 11:16

        So to confirm the app, no longer requires SMS to the sim number for MFA? And there are now measures in place to support customers who are only using data and are not using calls&text?

  • dreamerman on 03/09/2020 - 08:55

    Thanks, I just ordered one.

  • Crapple on 05/09/2020 - 11:53
    +1

    Thanks OP. Can see you're taking a lot of flak from apparent past user experiences. Appreciate the efforts. Have taken the plunge and ordered - hope I haven't shot myself in the foot.

    • Neoika on 05/09/2020 - 12:22
      +4

      Just remember this is a postpaid plan and you'll be fine. It is NOT a prepaid plan that OK to leave it expired, canceled by itself. One must be responsible for cancelation or ongoing cost. Record the LWxxxxx in your first invoice title as the account number if you plan to port it out later.

      • Crapple on 05/09/2020 - 12:53

        Thanks for the tip on the account number. Have been sim-hopping the last few years on prepaids (catch, kogan, etc.), so this will be my first postpaid.

  • TomGum on 07/09/2020 - 11:21

    Just got my bill for one of the previous offers. So it's not the 10th of every month. Looks like 7th instead. Anyone else activated their service this month and already got a bill today?

    PS: Mine was activated on 31st Aug.

    • djoz on 07/09/2020 - 14:23

      Is it $0? Any unexpected charges? What's with some peeps saying they're charging for international calls which were never made?

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