Fastway is the worst service provider I had to deal with in my life.
Anyways I bought some weight plates from Samsfitness online, they used Fastway/Parcel Connect to send their item.
The Fastway never rang the bell of my apartment, I am home all the time, just left the "sorry we you card" and asked me to pick up from a newsagent acting as a pick up pointfor fastway two suburbs away.
Time on the card says the agent is trading 7.30 am to 5pm Mon-Fri, morning on Saturday.
I went there yesterday at 10.20am, the shop was closed with, with a sign that ways we'll be back 11.30 (those sign with a clock face with moving hands). I was pretty frustrated as I had to take the tram spend great about of time to get here, anyways I went to the shopping center about 1 km away, waited until 11 so I can order some lunch at a restaurant, ate and when back to the newsagent at about 11.25.
Asked him why there was no one in the shop at 10.20, basically he told me 10 to 11.30 is the time he goes to back and does personal errands etc. Yeah like WTF, you're a parcel service collection point, not a shop where I can just go somewhere else to buy if your shop is closed. If you close your shop, I can not get my parcel. When you sign up as a parcel collection point, you have to be open during trading hours as people need to collect their parcel from your shop.
Basically we spend the next 5 minutes arguing back and forth, I was trying to get my point across that you have to be here during the your trading hours so people can pick up their parcel, otherwise don't sign up for a parcel collection agency.
Then he started asking questioning my gender. He said things like I complaint like a girl and man should just bear the inconvenience, take the parcel and move on, then he asked me if I was born in China and if I could speak Chinese, I said I was born in China but what does that have to do with it, I am not going to give him a pass just because we're both Chinese ethnicity, then he started talking to me in Mandarin, to which I said I will not talk in Chinese, then he said said 忘本, basically that I am forgetting that I'm Chinese, I don't respect elderly and I don't know how to speak Chinese.
I had the whole incident recorded on my phone.
Like seriously what can I do in this situation, complaining to Fastway is useless I guess.
@whooah1979: Is that why DHL is usually a bit more? Makes it even worse that Fastway doesn't do it, if you think they're getting the money for it.