Edit 3: Thank you guys. The other party's insurance resolved the case in my favour. I had asked for a review of their original decision. I got a call today morning. Thanks heaps
I was recently involved in a car accident. I have a 3rd party insurance.
I do no believe it is my fault, and hence my insurance company told me to deal directly with other driver's insurance company. I submitted my version and diagram letter and the dashcam footage.
My version:
- I was turning right on green arrow from Great Western Highway into Cumberland Highway.
- Other vehicle was travelling on Great Western Highway in opposite direction to me. It was intending to turn left into Cumberland Highway.
- Other vehicle had to obey the traffic sign "Turn Left at any time with care" and had to give way.
- I had the right of the way into Cumberland Highway. However, the other vehicle did not stop and crashed into my car.
- The front right side of the other vehicle crashed into the front left side of my car.
https://imgur.com/a/Ui0OqQk
I am Car A in above diagram.
Now the other party's insurance has come back to me and tells me that they think I am at fault - when I do not think I am.
This is my first rodeo and I do not know what to do. My question to you fine gentlemen and ladies is:
1) Do you think I am at fault
2) How do I approach this? Do I stand firm with other party's insurance that I do not agree. Will I need to file a claim through the court (if you agree with my view that I am not at fault).
PS: I have the video footage, not sure if I can share the youtube link here, given it is an ongoing matter.
Edit: The video https://www.youtube.com/watch?v=zSjTJfxkmas
Edit 2: Thank you all for your helpful comments and suggestions, specially on how to deal with this situation. I will have a chat with other party's insurance and see if we can resolve it amicably. If not, I will take up the escalation mechanism suggested by many of you, including either going to AFCa or going to the court of law.
If what you are saying is true and factual, then the other party is at fault. I'd provide all the information you have given us to the other insurer (with exception to the dash cam). Don't provide this just yet.
Explain you're trying to retrieve the data and will try to do so, however based on the evidence provided it's clear the other party turned when not safe to do.
The recording you have is your leverage (they may call it bluff). In the mean time get quotes from 3 different places to have your car repaired. Explain to the other insurer that you want your car repaired correctly and you want to resolve this fairly but if it takes longer you will also need to recoup additional costs (hire car, etc…)
There are 3 outcomes here
A// insurer calls your bluff on the dash cam video, you submit it and they then have to retract, they will also need to repair your car despite you having 3rd party as their client's at fault. << most likely scenario
B// insurer looks at all the evidence, re-assess the situation and comes to the conclusion their clients at fault << plausable
C// insurer denies all logic and evidence provided, << unlikely (if this happens you can deal with an ombudsmen or an internal team further.)
TL;DR you're not at fault, insurers are nasty and difficult to deal with. Use every advantage you have but also try to balance this with getting your car repaired.