FLASH SALE!! Board games are on sale at Gamerholic
Shipping: $10, Pick up available via our Facebook Social Media Page (Hurstville).
Board Games:
Ticket to Ride Japan & Italy $46
Ticket To Ride Rails & Sails $85
Catan $48
Ticket To Ride Europe $50
Gloomhaven $145
Everdell $70
Concordia $75
Pandemic - $38
Terraforming Mars Turmoil - $38
All of them are restocked!
Note: We ship within 2-3 business days as per our policy.
Done!
still $155
Still showing on my bed that it's selling for $145
Giggity
Buyer beware from gamerholic, really hit and miss on their stock, if you will even get what you ordered and if you didn't if you can get a refund anytime soon.
There is a growing distrust in this company in the board game community
Yeh bought a few items on ebay from this store due to cheap pricing and they were on "preorder" even though the preorder month had passed, chased them up for weeks only for their supplier to have no stock and no ETA. Eventually got a refund after wasting lots of time.
Best bet is to buy elsewhere using a credit card with price protection, then claim against Gamerholic's cheaper price :)
Hi,
We do appreciate your feedback and do apologise again for the negative experience you had with Gamerholic.
Since last year November, we had hired an additional staff to help us with our communication and improve our processes dramatically.
In regards to refunds to shortage of stock, we do sell across 4 platforms and we don't have a good CRM system to manage our inventory. We are looking for a sufficient way to manage our inventory and hope we can roll this out in the next 3-4 months (given we have around 1000+ products).
We will strive to continue our processes and deliver the best results.
Can I just say Thanks for acknowledging the fact you've had issues and that you are attempting to do your best to help resolve further issues.
You could have easily tried to pass the blame or anything else, but you were straight up and honest about it.
Well done :)
I had them cancel orders twice through eBay and to give the reason that the buyer requested the cancellation.
Same issue here
I'd recommend checking out their eBay store feedback and other posts on OzBargain before buying - I've personally had issues with this store and won't buy from them. But feel free to do your own research and make your own judgement.
Hi,
We do appreciate your feedback and do apologise again for the negative experience you had with Gamerholic.
We do acknowledge that our customer service has not been up to of standard over the last 6 months.
We have fallen out of the 99% range to 98% range like most sellers.
Rest assured we have hired someone else to increase our communication and feedback to our customers. We will strive to move back that 98% over the 99% over the next year.
Hope you can give Gamerholic another change and we will ensure to change your mind.
Many thanks.
Suggestion… Don't start quoting % as to how good you are or think you are.
The fact you have said you have fallen from 99 to 98 .. yet there still seems to be quite a few issues that need to be resolved.
The best way to handle stuff… Make the changes… Come onto OzB and perhaps give a special discount code to buyers on here… And ask for feedback / reviews.
I'm sure there will be numerous ex buyers who will certainly give you another go… Just make sure everything is fixed first ;)
Not sure 98% is even relevant given that in the last month, over 10% of feedback is either negative or neutral.
Hi,
Thanks for your feedback and yes we have high numbers of negative feedback over the last month. This was mainly because due to the Christmas period and we were on leave from 16th December until 9th January (inclusive).
Lots of our customers were upset on how we responded and Christmas products did not arrive in time and cancellation.
Their ebay store is 98% positive.
The problem with Gamerholic is when things go wrong (wrong item set, low stock/no stock, pre order delays eg) instead of it being a simple easy fix like most companies do they tend to make the process as painful and difficult as possible
Hi,
We do apologise for the negative experience you had with Gamerholic.
Just to confirm we have hired an additional staff so hopefully the experience going forward will be more smooth.
We will also try to update our inventory as much as possible as we are looking through several solutions.
Wow. Thanks for the review guys, won't bother looking then.
Hi,
Thanks for your message. To reassure that we have at least 10 in stock for each of the items listed.
Do let us know if we can help you in any way.
I just bought Catan and pandemic from them and it delived within a week, living in Sydney metro.
Pandemic was $36 on 02/02/2020
https://www.ozbargain.com.au/node/516394
Inflation :)
Since last year November, we had hired an additional staff to help us with our communication and improve our processes dramatically.
Hopefully my query in the above post will be answered eventually if at all
Good price on TtR Japan and Italy. Not sure I quite need it yet
@Gamerholic Can you confirm the stock for the following games before I order, get disappointed and then become a disgruntled former customer. Happy to give you a chance if you can guarantee I won't get mucked around.
Looking to buy:
Jaipur - Says 2 in stock
Barenpark - Says 1 in stock
Wingspan European Edition - Says 1 in stock
OP confirmed stock via PM so I ordered, here's hoping I don't have to share a bad experience on the next post they make here :)
Surprised they didn't respond here to show they are as active as they say they are…
@sm3004 - please do report here once you receive your order
Was looking for Gloomhaven. When will it be back in stock?
We have added more quantities of all items!
I've always had a great experience with Gamerholic. There was a stock issue once but they were friendly and helpful. I just had to wait a few extra days for my order. They always have great prices and I've never had a damaged game from them.
Thanks for your feedback!
I had purchased several items from them and received them on time. I will buy more from Gamerholic in future and i think i need to because their price is always lower than others.
Thanks for your feedback!
@alchemist
Member since 02/02/2020
Two comments and that too only ever posted in this thread
I've seen lower prices than here
Where have you seen prices cheaper than Gamerholic? Sometimes I see very good flash sales on Amazon but they gets sold out very quickly even before you know.. I have seen Gamerholic always has cheaper prices on almost all the games they sell compared to other online prices (like Amazon etc).. will be interested to know where you seen lower prices?
Used to always buy from Gamerholic, and any issues I have had have been resolved.
However they now don't have free shipping with ebay plus which makes it the same price or cheaper to buy from other sellers.
Havent bought from since.
Hi,
We do apologise for the late response as we just came back from our holidays on the 8th January and we had to prioritize orders over messages.
Unfortunately eBay has changed their rules so that any sellers had a postage costs they won't cover under the eBay plus program.
If you find a cheaper listing please let us know and we will endeavor to match it or beat it
Pretty sure ebay suspended gamerholic beenfit as thier feedback rating dropped. They must have been working overtime to try and fix it, but not enough was done. I was contacted by gamerholic in Jan about 'revising' my feedback.
Gloomhaven out of stock pls change