Harvey Norman being hardly normal yet again!!

LMandalorian on 08/01/2020 - 16:38
Last edited 09/01/2020 - 21:20 by 1 other user

Has anyone had issues when returning items back to HN ?
First months ago, took me 2 weeks to return an item(nvidia shield) after I attempted the return the next day after a bought it..because the geforceNow was already used on that particular console….now the second time I made an online order for an JBL speaker and did not even collect it as I went to the store to check it out and was not happy with the sound so i decided to cancel the order.
I mean simple..right…
Well not in HN…I had to argue the law as they said they dont accept change of mind returns..
Terrible and very agressive customer service!!

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  • Tee Rex Arms on 08/01/2020 - 16:41
    +2

    And?

  • apsilon on 08/01/2020 - 16:42
    +22

    I don't think a retailer has to provide anything under ACL for a change of mind by the buyer.

    • Mandalorian on 08/01/2020 - 17:08
      -6

      Fair enough..
      I did not know that…
      Apreciate the info…

  • spackbace on 08/01/2020 - 16:46
    +7

    Oooh I wanna be part of another thread that results in the OP disabling their account!

    Anyone want popcorn? Under ACL, if you don't like it, I will not refund you

    Jozimozi on 30/09/2019 - 17:37
    Bought one and returned it the next day..when found out that 72 dolla voda tv can do the same

    Do you research anything that you buy before buying? lol

    • Bargain80 on 08/01/2020 - 16:52
      +6

      seems to be common theme for OP.
      opened a package from ebay and then tried to return it.
      link

      • Mandalorian on 08/01/2020 - 17:02
        -3

        I mentioned it happened twice so far…so no ..it is not commom..

    • forrester on 08/01/2020 - 16:54
      +5

      Yep, seems like the OP is a retailer's worst nightmare

      Now I want to return the item to the seller. The Gamesmen seller is happy to accept return as long as I start the return process with ebay. Unfortunately ebay refuses to do anything about it cause I had previously opened up the not received case with PayPal.
      PayPal won't do anything cause the case is closed!!And they won't open up another cause you can't just change your mind and return items you bought for no "good" reason. The item has to be either not as described or damaged..

        • spackbace on 08/01/2020 - 17:06
          +9

          How many stores have to say "no" before you realise you can't?

          God help the poor person working at the counter who had to deal with you.

          • Mandalorian on 08/01/2020 - 17:17
            -8

            @spackbace: .you very nasty ma man…i posted a question…now i got answers…no need to be an ashole!!

            • spackbace on 08/01/2020 - 17:19
              +3

              @Mandalorian: But you've been through this situation before…

              And given the attitude you got from the HN employee, were you honestly civil through the whole conversation (when you wrongly quoted ACL to them)?

          • Mandalorian on 08/01/2020 - 17:23
            -1

            @spackbace: And the answer is two.
            Two stores.
            Hence this post.
            I thought..who to ask better than the ozb community..
            Little did I know I will get hammered…
            Nice one folks!!

            • HighAndDry on 08/01/2020 - 18:41

              @Mandalorian: Two stores which operate under the exact same set of laws. If it's "NO" for one, why would the law suddenly change for the second store?

        • brendanm on 08/01/2020 - 17:58
          +2

          Of course you can't, do you think it's fun for the stores to send the item to you, then organise a return, then restock it just because you decide you don't want it? This costs them time and money.

    • Mandalorian on 08/01/2020 - 17:09

      What r u talking about???

    • Mandalorian on 08/01/2020 - 17:16

      Disabling account???What do you mean??

  • djkelly69 on 08/01/2020 - 16:47
    +2

    I had to argue the cpnsimer law as they said they dont accept change of mind returns

    To save us all some time, what is your understanding of what you are entitled to in relation to change of mind returns under the ACL?

    • spackbace on 08/01/2020 - 16:50
      +6

      It's not ACL, it's cpnsimer law, jees get it right

  • scrimshaw on 08/01/2020 - 16:50
    +3

    Change of mind returns are not in consumer law.

    https://www.consumer.vic.gov.au/products-and-services/busine…

    QUOTE
    Generally, a store does not have to give a refund or replacement if a customer simply changes their mind about a product.

    Under the Australian Consumer Law, the customer is only entitled to a refund or replacement for a major problem with a product covered by consumer guarantees. View our Guarantees that apply automatically page.

  • try2bhelpful on 08/01/2020 - 16:50
    +5

    a) You don't get a "change of mind" return, even if it is the next day.
    b) So you decided to order a speaker, on spec, then go to the store and see if you liked it?

    I'm not a big fan of Harvey but, in each case, the return is contingent on the item not being fit for purpose. Either damaged or significantly different to what was represented.

    I think, perhaps, you need to be a tad more diligent in your choices; prior to purchase. Sounds like this might fix a bit of your "customer service" issues.

    • Mandalorian on 08/01/2020 - 17:06

      the first case was a late delivery of a present..so i returned the box as it was delovered..
      Second case was an order cancelation. Speaker was on sale online and i bought it…then before pickuo I tried it ..discovered it was crap..decided to cancel the order…seems resonable to me..???

      • Mikinoz on 08/01/2020 - 17:12
        +3

        Wouldn't it be wiser to have checked before buying? perhaps thats a lesson learnt??

      • HighAndDry on 08/01/2020 - 18:42

        You don't have a right to cancel orders.

    • Mandalorian on 08/01/2020 - 17:12
      -1

      Lol..maybe..maybe!!

  • Fergy1987 on 08/01/2020 - 16:58
    +3

    don't buy shit you don't like

    • boomramada on 08/01/2020 - 17:03
      +4

      But But in OZb buy first ask questions later?;)

      • Mandalorian on 08/01/2020 - 17:07
        -6

        Thats right..lol
        P.s. lots of keyboard warriors here

      • lesher on 08/01/2020 - 19:07
        +1

        The good old Ozbargain mantra

  • Archi on 08/01/2020 - 17:01
    +3

    ahhh… the old buy now decide later guy.

    • Mandalorian on 08/01/2020 - 17:07
      -7

      Is that wrong???Why not?? It is my money!!

      • Archi on 08/01/2020 - 17:09
        +1

        not your product, maybe like other have said research and decide first before purchasing, that type of arrogance isn't going to get you far in life

      • omgitzrick on 08/01/2020 - 17:14
        +3

        Once you've spent it it's not yours anymore.

      • KSMLJ on 08/01/2020 - 17:15
        +4

        The entitlement is strong in this one.

        • Mandalorian on 08/01/2020 - 17:19

          Amazon baby!!!

          • cloudy on 08/01/2020 - 17:24
            +2

            @Mandalorian: We all secretly hope amazon bans you, you probably abuse this privilege and will eventually ruin it for everyone.

            • Mandalorian on 08/01/2020 - 17:26
              -1

              @cloudy: Thats because the size..little man..
              You simply do not know anything about me.
              But youre happy to jump on the bully wagon!!!
              Who hurt you little man..
              Be nice to people seeking advice…

        • Mandalorian on 08/01/2020 - 17:43
          -1

          Like you being entitled to be rude!!

  • Almost Banned on 08/01/2020 - 17:13
    +3

    What is with the recent posts by people who think that the ACL means they can return anything for any reason (or none) and the poor retailer just has to suck it up?

    • Mandalorian on 08/01/2020 - 17:13

      Maybe Im used to buy from Amazon…lol

  • omgitzrick on 08/01/2020 - 17:18
    +1

    Change of Mind
    Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.

    From: https://www.harveynorman.com.au/customer-service/refund-poli…

    • Mandalorian on 08/01/2020 - 17:19

      Now I know..
      Thank you!

  • Mandalorian on 08/01/2020 - 17:30
    -6

    Wooow..
    Just want to say thank you to all of you for giving me a special treat today.
    Why being sooo nasty.
    What is wrong with you people…
    Why so buthurt?
    I did nothing to you!
    We are talking about nuying and returnimg stuff.
    Is it necessary to bully?.Does that make you feel better about your life???
    Shocking!!!
    You should all shame yourself!!

    • Almost Banned on 08/01/2020 - 17:43
      +5

      Oh the irony.
      Did you ever think that going in to HN and demanding consumer rights that you do not have amounts to bullying?
      Or that your unreasonable demands will make it harder for anyone else who might have a more reasonable basis for a return?

    • Mikinoz on 08/01/2020 - 17:44
      +5

      Actually there was some pretty good advice here, I really don't think there was any bullying.

      If you look at the title of your post, that is actually bullying. Think about that for a second

    • Kontiki on 08/01/2020 - 17:44
      +4

      Nothing personal but I think your post struck a chord… In the wrong way. I've been on the Seller's end of this issue and it is incredibly frustrating and costly to deal with customers who treat online buying as a virtual dressing room: try something out and then return it, or start throwing ACL threats and leave negative reviews based on misinformation.

    • kerfuffle on 08/01/2020 - 18:52
      +1

      I did nothing to you!

      Except waste our time reading your drivel when you were in the wrong, riddled with poor spelling and grammar, making it even more wasteful …

  • Mandalorian on 08/01/2020 - 17:43
    -1

    It was a valid return.nvidia was used by somone else already cause the geforce now was claimed …the dpeaker was just an order not return….read the whole story before jumping to conclusion..

    • hikaru78 on 08/01/2020 - 17:52
      +2

      but quite simply specifically on the second case you are not entitled to a return or a refund yet you are complaining

      • Mandalorian on 08/01/2020 - 17:54

        But it was just an order..
        The item was never collected..
        Why is that bad?

        • Associatedfarque @ Harvey Norman on 08/01/2020 - 17:56

          Try - "Possession is 2/10ths of the law you have it so na na na na na", then run off flailing your arms….

          Works at my shop.

          • HighAndDry on 08/01/2020 - 18:44
            +1

            @farque: Hahahaha god I'm so glad I no longer have anything to do with retail. At least in my current job, I have some latitude in picking which clients to tolerate…

    • Kontiki on 08/01/2020 - 18:05
      +4

      "read the whole story before jumping to conclusion"

      Erm no, you added that information about the Geforce just then. Did you know that everyone can see revisions when you edit?

      • Mandalorian on 08/01/2020 - 18:08

        Thats why I added it broo…to avoid further misunderstanding broooo…
        There is no conspiracy here. Im not bs ing anyone..

      • Mandalorian on 08/01/2020 - 18:10

        And also. :..at the beginning of the thread…mr spackback has posted a oink to my original comment re Nvidia with all the details…

        • [Deactivated] on 08/01/2020 - 18:13

          Were you playing Pig in a poke?

  • Associatedfarque @ Harvey Norman on 08/01/2020 - 17:49
    +3

    god i love Ozb

  • Mikinoz on 08/01/2020 - 17:53
    +5

    tldr doesn't understand how acl works, had change of mind. Blamed it on retailer

    I give this post 3 1/2 stars, very entertaining and not too long

  • StonedWizard on 08/01/2020 - 17:58
    -1

    I always wonder why large retailers don’t allow change of Mind purchases if the goods are intact/unopened and you have a receipt.

    When you buy gifts for people sometimes you need to return it, I now always make sure the place allows hassle free returns. Why make it hard for customers to shop at your store?

    Look at all the top retailers in places like America, they all allow hassle free returns. You don’t adapt to your customers then complain because people choose to support you.

    • Mandalorian on 08/01/2020 - 18:02

      Thank You!

    • Hybroid on 08/01/2020 - 18:07
      +5

      Small margins, restocking costs and impacted revenue. It's not rocket science.

    • Almost Banned on 08/01/2020 - 18:25

      Many do - and that's great.
      However some don't - and they are perfectly free not to.

    • HighAndDry on 08/01/2020 - 18:45
      +2

      I always wonder why large retailers don’t allow change of Mind purchases if the goods are intact/unopened and you have a receipt.

      Because their business is selling products. Not buying them back.

    • Ughhh on 08/01/2020 - 18:47
      +3

      Why make it hard for customers to shop at your store?

      Youre not really a customer if you keep returning products…

  • Godric on 08/01/2020 - 18:11

    Don't try handing in common sense, oh wait

  • [Deactivated] on 08/01/2020 - 18:13

    Cancel culture is sooo 2019.

  • Ughhh on 08/01/2020 - 18:19
    +3

    I had to argue the law as they said they dont accept change of mind returns..

    Sounds like you were the bully there

  • skido on 08/01/2020 - 18:22
    +3

    get it from JB next time.. they accept change of mind returns (even for opened and used items at the store I worked) and have better pricing policies (price match and refunding difference if price drops within 2 weeks)

    don't worry OP, change of mind happens REALLY often and a LOT of customers ask about this policy… (especially when getting a gift for someone else). in your case, I don't see why they would not refund if item is brand new/sealed, especially if you haven't picked it up… but I guess that's their policy.

    • Mandalorian on 08/01/2020 - 18:27

      thats what I thought..

    • try2bhelpful on 08/01/2020 - 18:27

      yeah, I prefer JB as well. However, last thing I bought we had some pretty good discount gift cards and I want to use them up. Got one of the Apple 5 watches that had the $60 discount on them. With the discount gift cards it was a pretty good saving over RRP.

    • HighAndDry on 08/01/2020 - 18:46
      +3

      OP's problem isn't wanting to return things for change of mind. Lots of people do it.

      The problem is OP thinking they're entitled to return for change of mind, and misquoting the ACL at retail workers to try and force them to accept the return.

      • skido on 08/01/2020 - 18:49

        yea… OP should have asked HN staff about their policies before purchasing it, especially since OP seems like the person who changes their mind a lot..! (based on comment history)

  • try2bhelpful on 08/01/2020 - 18:56
    +1

    I was in Debenhams Melbourne, who are currently in their last week of a closing down sale, and this woman rocks in, with some stuff and says.
    "I would like to return these, sorry it is outside the 28 day period".

    Frankly I was flabergasted.
    a) Who holds onto something for more than 28 days and then decides to return it? Didn't it look good in her wardrobe?
    b) The place is closing down, the last thing they need is for her to give them more stock.

    The lady behind the counter explained that they weren't taking any returns since December.

    I can understand return policies, as a customer courtesy, but there needs to be some common sense associated with it.

    • AdosHouse on 08/01/2020 - 19:14

      Who returns stuff after 28 days? People who want to wear something new and just once, and then return it like a free rental.

    • kerfuffle on 08/01/2020 - 19:20

      a) Who holds onto something for more than 28 days and then decides to return

      People who used to abuse (myself included) DJs’ returns policy before it got changed in August last year. My training had an example of someone who bought a pair of shoes and returned them five years later, as they were still brand new, unworn, and he had the receipt …

  • brendanm on 08/01/2020 - 19:22
    +1

    Plot twist - it's actually op who's hardly normal.

  • Moderatorhamza23 on 08/01/2020 - 19:39

    OP has received the answers they were after and requested the post be closed.

    Thanks

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