Marketplace
Anyone ordered and actually had their thongs shipped yet?
I placed my order over a week ago, and it's been sitting in a pending state since then.
Maybe I'm just impatient.
OzThongs Deal - Living Social
takezo on 17/08/2011 - 12:00
Related Stores
closed Comments
- 1
- 2
Thanks for that…I've just sent them an email to see what's happening.
I actually requested a refund, and to my surprise received an email from living social within 24 hrs, simply stating that my refund would be processed within 3-5 days. Very impressed with them and would gladly buy from them again.
My order went through on the 9th August, also pending. Would like to know how people go with getting a reply.
They posted the following on their FB site:
We are not currently taking telephone calls to put those staff on emails and order processing. Pending orders means your order has not shipped yet, some customers may have 4-6 weeks delays in receiving their orders. If you do not want to wait you can always asked for a refund through living social or jump on it directly. We look forward to getting all the orders shipped ASAP. (Direct any questions to [email protected]) thank you..
OZTHONGSI don't mind about having to wait for my thongs. Because I don't need them urgently. I just hate being in the dark, not knowing whether or not I'll actually get them in the end.
Saw that…they also removed a whole bunch of negative comments!! Like you said, I wouldn't mind waiting but it would help a lot if they were up front from the start, and didn't treat their customers like fools.
The only thing stopping me from being worried or taking it further is the fact that I used all my Jump On It referral credit to buy this so I didn't actually lay out any money!
Fair enough then. Otherwise wouldn't be too hopeful, what with the latest deal that they have launched. How they can possibly do so, when they still haven't fulfilled previous offers is beyond me.
Maybe they had a deal with Jump On It/Living Social where they agreed (At the start) to run the deal twice…and they couldn't get out of it?
Still I think it flies in the face of this (from their website) : "OzThongs is a company dedicated to customer service, very fast delivery and the best products at the best prices. We only sell items that are IN STOCK and ready to ship the same day! "
I also noticed that they seem to have a different website for coupon customers. I can't log into my "account" through their website, but when I use the link provided by Jump On It I can log in.
Anyone got their thongs yet?
Nope.
Still nope. Did anyone get a confirmation email even from them? If so, can you write the email that they sent it from because i don't think i got a confirmation email
This is what I got from them:
Thank you for your order from OzThongs. Once your package ships we will send an email with a link to track your order. You can check the status of your order by logging into your account. If you have any questions about your order please contact us at [email protected] or call us at 07-3102-3302 Monday - Friday, 8am - 5pm PST.
Your order confirmation is below. Thank you again for your business.
Your Order #100003068 (placed on August 5, 2011 6:57:41 PM PDT)
Still no email etc
mine I ordered in august and now I have been told my order is on hold due to wrong or expired voucher. Have checked my order against the voucher and I did use the right one. Of course no chance of customer service. Now all I can do it try and order again with the same code and risk waiting yet another month to be told the same thing. What a joke. I think that on hold thing must be a way of trying to force us to get a refund from living social.
No thongs yet… getting a bit annoyed!!
Same here. What a joke!
Err… I don't think you guys read the email invoice from Ozthongs.
If you read the Shipping Method it says:LivingSocial / Jumponit - Free ShippingOrders will dispatched from September 19th (2-4 weeks delivery time from this date)
So I'm pretty sure you guys won't be getting it for another 2 weeks or so
My Invoice just reads (under Shipping Method) : LivingSocial / Jumponit - Free Shipping . No mention of when dispatch will be.
I received an email on 26 August which reads:
…. "OzThongs is currently processing all orders, and your thongs will be on your feet within 6 weeks if you haven't already received them!
We guarantee that you will receive your order, but we're asking that you be patient as the volume is quite something! If you haven't yet placed your order, don't forget to do so before the end of November." …..
so should be here in a couple of weeks.
6 weeks and no thongs :(
Have sent them an email.
Almost 5 weeks…
I ordered my fisrt pair 5/8 nearly 2mths ago the 2nd order was the 13/8 emailed left messages never hear anything I know they have alot of orders to fill BUT y did they run the deal again.
I have been waiting months. Still nothing. Written 4 emails, asked for a refund, all I get is the computer generated email that says "We will get back to you in 24hrs" "Your voucher is still valid until November." November is fast approaching!!
I rang living social and they said that there was a shipment due 6/10 but becuase of strikes blah blah blha might be another few weeks ring living social late at nite around 8pm
I tried calling and left a message today. I also sent another email. All I want to know is that they will actually arrive before December!!!
This year or next?
I write an email and got my money back but no reply. What is up with this company? If you know anyone who got this deal, make sure this dude doesn't get to keep their money!
Perhaps you need to try the wording I used - http://www.perthgroupbuy.com/2011/10/deal-gone-bad-refund-de…I ordered mine the 31 of august.. its now the 18 october ..my account is still pending .. i have written several emails and also called a few times and left voice messages! this is so frustrating! i knew there was a 2-4 wk wait which was fine as i knew summer wouldn't of arrived yet.. and now i'm beginning to wonder will sumemr arrive before they do?
I bought mine from jump on it (first deal)
Reply from JOI yesterday:Hi
Thanks for your email
We have received word that the thongs shipment has arrived and is in the process of clearing customs before being dispatched out to customers
To check the status of your order, please log onto your Ozthongs account at www.jumponit.ozthongs.com.au and look at ‘my orders’, it should say ‘Pending’
If you no longer wish to wait what we are offering is to cancel your order with Ozthongs and issue the full amount of the voucher onto your account as a credit for you to put towards future deals on the site
Kind regards
Bailey
Customer Support Representative
Jump On It – A LivingSocial Company
Level 11, 37 Pitt Street, Sydney NSW 2000
P: 02 8405 7100 F:02 8580 5251This has become the biggest farce. I email ozthongs to no avail and living social only sends an automated reply back. This has got to be the worst group buying experience I've been through.
What a load of crap - a CREDIT!!! They have completely failed. A credit should be offered only when the customer has contributed to the problem.
I've finally gotten a reply from livingsocial after threatening to go to the department of fair trading. They have processed a refund back onto my credit card. Thank goodness this debarcle is finally over.
To be honest, I don't believe it should be a refund at all. I still think we should get the things for the long wait, and a partial refund, although I am starting to believe that I won't get either until next summer…
It's a shame, but if I was to take it to fair trading, I would only get a refund, nothing else…
I have bought 6 Spreets deal (2 restaurant, 2 activities, 2 mail outs) only 1 was a bad experience, but I blame that on the company, not Spreets. The one thing I wanted a refund for, was processed 3 days later no questions asked…
But I saw on a news website the ACCC is looking into moving in and making regulations for them, about time!
I Purchased mine on the 28/08/11. The Email stated that orders will be dispatched from September 19th (2-4 weeks delivery time from this date). That time has passed and still no thongs or anything from them. I tried looking up my account with the email and password they sent me in the confirmation email, but it wont let me log on. I'm heading overseas for 6 months in under 2 weeks and i was really hoping to get them before i leave but now doesn't seem like that will happen. i would rather get the havianas than get a refund but it doesn't look like i have much choice. Very dissapointed
I'm actually tempted to order through their normal site, and see if they arrive, but I will only do it, if they accept PayPal…
I want to believe they are an honest company, but we're just caught up in the amount that sold…
I've emailed OzThongs today and threatened that I will report them to the Department of Fair Trading.
Good Luck,
I believe they are filtering all messages to Trash personally…
I emailed both OzThongs and living social probably about 2 weeks ago demanding a refund and if I had no response within 14 days I said I would refer the matter to the ACCC. Living social emailed me today, not sure if this was sent to everyone or as a response to my email specifically:
Dear LivingSocial Customer,
We apologise for the delay you’re experiencing in the delivery of the Havaianas thongs you ordered through the merchant Ozthongs.
As you probably know, LivingSocial partners with merchants to supply the goods and services we offer to our customers. In this case, we partnered with a company called Ozthongs, which we have since concluded is unable to fulfill their contractual obligation to LivingSocial and to our members to deliver those thongs.
In the rare cases like this that a merchant does not fulfill their end of the bargain, LivingSocial protects our customers by offering a refund or LivingSocial credit.
If, however, you still want your Havaianas (like the overwhelming majority of customers we’ve spoken with), we have found alternative supplies direct from Brazil, and we are working to get your Havaianas to you as soon as possible.
So what next?
If you’d like to wait a little longer - DO NOTHING
We’ll send you an email update twice weekly until the stock delivery date has been confirmed.
If you would like to receive a refund:Reply to this email with REFUND HAVAIANAS in the subject line.
The refund will be credited to your credit card.
If you would like to receive a full LivingSocial credit:Reply to this email with CREDIT HAVAIANAS in the subject line.
The full amount of your purchase will be credited to your LivingSocial account for your future use (in the form of “Deal Bucks”).
We have 40 customer service people standing by to handle emails. However, we still estimate it will take 4-5 days for you to receive email confirmation from us that you have been refunded and 8-10 days to get the cash or credit refund in your account. Please give us time to work through this as any additional communications may extend waiting times to receive your refunds or answers.Although Ozthongs has breached your trust, and our own, by not delivering your thongs as promised, we owe you an apology as well, as we should have communicated with you more quickly about what was happening.
We are very sorry for the inconvenience and want you to know that we are doing everything possible to prevent these sort of problems in the future.
Regards,Colin Fabig, CEO
Not sure I really want to bother with a $24 refund, I was more frustrated that I had no communication whatsoever from OzThongs. So I'm thinking I might just see if they send me the thongs from alternative supplies.
Got this too. Not impressed, I hope they get my order right. Why would anyone choose a credit over a refund? Doesn't make sense, not even a credit + apology amount.
Believe it or not, with most of these GB companies, I would prefer a credit. That way I do not have to check my credit card bill and ensure the credit actually was made.
That doesn't make sense… you don't trust them enough to do a refund, but you trust them enough to keep doing business with them.
It's a conundrum.
I got pretty much the same email, a day later than you did, from JumpOnIt. So tired of waiting!! Grrr
Sounds like they are trying to do the right thing, going by that response.
OzThongs site is very slow.
Dear OzThongs Customers:
OzThongs is writing to all of our customers directly to inform them that
the voucher coupons purchased for use at OzThongs websites are no longer
valid and cancelled.We understand that some of our customers have been waiting a long time for
their Havaianas and we truly apologize for this delay which is out of our
hands.OzThongs is also very sorry for the lack of communication over the past 2
months as we were not prepared for the incredible amount of customer
inquires.OzThongs has taken the appropriate steps to allow each and every customer
that ordered from us the opportunity to still get thongs NOW.All you have to do is visit http://www.ozthongs.com.au
Everything at our website is in stock and ready to ship! You can purchase
ANYTHING on our website and you will receive a 50% discount, simply enter
the discount code: get50%offWe believe this will actually be a better deal as you will have a
selection of up to 1500 different models, sizes, colors, brands.We carry Havaianas, Crocs, Teva, Reef, Cobian and many more…
We will also have another 30,000 pairs showing up over the course of 3
weeks and we will be ordering another 50-100,000 pairs throughout the rest
of spring and summer. (we will update everyone via email as new stock
arrives)(OzThongs has never had a supply issue with Havaianas)
We understand when you purchased this deal you simply wanted a good deal
and fast shipping of the thongs, we can guarantee you that within 24 hours
of your order being placed on www.ozthongs.com.au we will be sending the
order to ship. Usually our customers receive their orders 1-4 days later.OzThongs did not receive your money so we are unable to refund your money.
If you wish to get a refund for your cancelled OzThongs deal you must
contact Livingsocial/Jumponit directly and you will be refunded quick and
easily to your credit card.Again, we look forward to your re-order at http://www.ozthongs.com.au and
shipping out your thongs within 24 hours..thank you,
OzThongs
Unbelievable….these guys deserve to go under.
"(OzThongs has never had a supply issue with Havaianas)"
So what has the problem been then? They don't even try and explain.
Why the F would anyone that has gone through this whole fiasco, place another order through OzThongs?
Neos - think that email was not sent out to everyone. I think you got that because you threatened to report to the ACCC.
OzThongs will try and charge you $9.90 delivery too! Original deal included delivery. What a joke! And how long have they held onto our cash for? Anyways if "supply" wasn't the issue, why not fulfill all your 'pending' orders?!?
I got the email this morning too. I did however re-order them a couple of weeks back when my log-in wouldn't work.
Got another reply from OzThongs..
I asked for free delivery and this is the response I got! They didn't even answer my question.
We understand how you feel and are sorry..
We have not received any money from you for this order. You paid Livingsocial/Jumponit directly and the deals were cancelled.
You need to simply email livingsocial/Jumponit and ask for a refund to your credit card at : [email protected] or [email protected]
OzThongs has always had stock and continues to have sufficient supplies going forward for any order we receive and are paid.
We will also be ordering more stock over the end of spring and summer for the customer who want to re-order.
We believe that you want your thongs and the best idea would be to request a refund from your voucher and simply re-order online at http://www.ozthongs.com.au and use that discount code : get50%off
You can order ANYTHING you wish and as many pairs as you want on this deal.
We will also have a lot more stock added this weekend and next week and up to 30000 more pairs over the next 2-3 weeks..
We will get the thongs you want out in 24 hours from ordering. Usually arriving in 1-4 days.
thanks !
Tim
OzThongs Pty Ltd
I just gave Jump On It to try request a refund.
They have an option set up just for Oz Thongs Customers - so i imagine they are getting sh!t load of calls.They told me that they have found a new supplier of Havaianas, and will be sending out an email with the ordering process next week.
If not satisfied we can still request a refund from them.
I figured I've waiting this long, I'll just wait some more.
Oz Thongs are a joke. They have the nerve to ask customers to buy directly from them after screwing us over with the Jump on it and Living Social Deal. i wonder how many will take the bait.
Not very good bait.. when you factor in shipping, you are better buying elsewhere, and actually getting exactly the size and colour you want!
Got another email from living social:
Dear LivingSocial Customer,
Although we are working closely with a new supplier for your Havaianas thongs, we have as yet no more concrete information to give you.
If you’d like to wait a little longer - DO NOTHING
We’ll continue to send you an email update twice weekly until the stock delivery date has been confirmed.
If you have already requested a refund or a LivingSocial credit, you do not need to do anything else. We are working as fast as we can and your request is in the queue being processed and may take up to another 7 days.If you have not yet requested a refund (and would like to receive a refund):
Reply to this email with REFUND HAVAIANAS in the subject line.
The refund will be credited to your credit card.
If you have not yet requested a credit (and would like to receive a full LivingSocial credit):Reply to this email with CREDIT HAVAIANAS in the subject line.
The full amount of your purchase will be credited to your LivingSocial account for your future use (in the form of “Deal Bucks”).
Regarding Ozthongs, you may have been contacted by them recently. Despite being paid for your order, Ozthongs has failed to deliver, and we have no confidence in their ability to deliver in the future. Please use extreme caution in any dealings with them.Will we send you another update by Friday 4th November or sooner. Thank you for your patience.
I love the line "Despite being paid for your order, Ozthongs has failed to deliver, and we have no confidence in their ability to deliver in the future. Please use extreme caution in any dealings with them."
I think it is another one of those 'deals-went-wrong' situation. There was a miscommunication between Havaianas and LS. I am gonna wait this out, not in a hurry but want to see how it turns out. Plus I don't want LS credits, if I wanted refund I want full refund credited.
I haven't had any emails from Living Social. Could I get the email address to repy to? I am going to ask for a credit… bad form.
Phone them on: 1800 548 762
7am - 12am AEST, Monday - Friday
8:30am - 5:30pm AEST, Saturday & Sundayor log into your account and go to "contact us" to send a message.
Do you think it was really an issue of suppliers? One scenario would be that Living social and jump on it refused to pay these guys the full amount as they had damaged LS and JOI's reputation with the late delivery. Or it could just be a disagreement on their contract and thus are holding the thongs at ransom. Cause if it was a late shipment, it would've been easier for OT to deliver it than for LS to find another supplier.
Anyways the nerve that ozthong have to not only tell us to order directly, but to charge us delivery on top of that. I guess they have a huge shipment of thongs and not many people to send it to.
I got the same email from Jump On It today. Feels like they are just re-sending the same email…though at least this one has a date to look forward to!!
Well it's the 4th today and I haven't heard anything. Anyone else?
Anyone else here still hoping/waiting for thongs to be available eventually? Or am I the only one left? Has every else got a refund?
You've got company. Summer doesn't arrive here till mid January so I'm waiting with you.
I'm still waiting too.
yeah i dont need it as of yet so im willing to wait…
I'm still waiting. It seems trivial to chase up a refund of $24 when I've already waited this long.
Got this email today
We have good news in relation to your Havaianas order! We have now secured a new supplier to fulfill all orders and are pleased to tell you your Havaianas should be delivered to you by the 15th of December.
To thank you for your patience, we’ll be giving everyone who has waited to receive their order - $5 towards any future purchases on LivingSocial in the form a DealBucks credit. The $5 DealBucks credit will be available in your account starting Wednesday, November 23rd.
However, if you have changed your mind and would like to refund – please reply with "Refund Havaianas" in the subject line and we’ll refund your order to your credit card within 7 days.
Please look out for our next update, which will ask you to confirm your choices and delivery details. (Note: Please do not use the old redemption link on your voucher, as this is no longer valid).
Thanks again for your patience and bring on the summer!
Regards,
Colin Fabig
CEO LivingSocial: Australia New Zealandgot that today too
I wonder who will be supplying them now…I'm glad I've waited (pending the arrival on or before the 15th!)
Fascinating article by Jessica Gardner in the BRW
http://www.brw.com.au/Page/Uuid/645706de-0ff4-11e1-ba88-8609…
I ordered mine in mid-October and have heard nothing since. I have rung twice to enquire what is going on and get a message bank - no return calls yet. I have also emailed them, still no response. Looks like I'll be contacting Living Social next.
ummm..id be doing that asap. Not sure if you've been following, but oz thongs have cancelled all orders.
Thanks - pity they didn't bother to inform me.
Anyone got the thongs yet? 4th has been and gone and I still have nothing. No contact from Jump On It either.
Nope. Still waiting :(
No emails either.
Personally I think this has been a great deal for the entertainment value alone. The deadline for the things was the 15th afaik.
My bad - I had the 4th on my mind from one of the emails. Looking again it was the 4th of November and this date was for contact. You are right - the date for delivery was the 15th of Dec. I still live in hope.
Got the following email today:
Dear Jump On It Customer
Terrific news! The first shipment of Havaianas thongs has arrived! And just in the nick of time for summer.
Since we have sourced a new Havaianas supplier, we will need you to re-submit your details and thong preferences (size, colour, quantity etc). Simply follow the link below and we'll have your order delivered directly to you as soon as possible:
click here to order your havaianas
Instructions:
• Follow the above link
• Select pairs of thongs in the colour, size and quantity of your choice
• Open your LivingSocial or Jump On It voucher and enter your voucher code
• Proceed to checkout
• Register an account with your details or log in using the details you initially used when you made your first order
• Review order and then click "Place Order"
We truly appreciate your ongoing patience in this matter and we look forward to bringing you more fabulous deals in the future!
Kind regards,
The Jump On It Team
So I've put my order through. I was a bit annoyed that they do not have the same wide range of colours to choose from (esp that there are no plain black ones)!!!
After ordering, a message pops up saying they will be delivered 7 days from the date the order was placed, depending on stock levels (what a joke)!
Livingsocial customers haven't received anything yet… and this is changing everything that was promised… sigh.
Received an email… with a link to http://www.jumponit.com/thongs … but they don't have my size! (12/13) Sigh.
Here's the eMail that LivingSocial sent out on the 15th of November 2011. The final delivery date of the 15th December is tomorrow, but I haven't had the "next update, which will ask you to confirm your choices and delivery details" yet…
Great news about your Havaianas order!
We have good news in relation to your Havaianas order! We have now secured a new supplier to fulfill all orders and are pleased to tell you your Havaianas should be delivered to you by the 15th of December.
To thank you for your patience, we’ll be giving everyone who has waited to receive their order - $5 towards any future purchases on LivingSocial in the form a DealBucks credit. The $5 DealBucks credit will be available in your account starting Wednesday, November 23rd.
However, if you have changed your mind and would like to refund – please reply with "Refund Havaianas" in the subject line and we’ll refund your order to your credit card within 7 days.
Please look out for our next update, which will ask you to confirm your choices and delivery details. (Note: Please do not use the old redemption link on your voucher, as this is no longer valid).
Thanks again for your patience and bring on the summer!
Regards,
Colin Fabig
CEO LivingSocial: Australia New ZealandI have sent an email to them regarding the lack of choices + later delivery than promised (and by this I am referring to the email posted above, which was sent out to JumpOnIt customers too (just changed names etc) ). I was highly annoyed that their Live Chat never seems to be available and could not wait any longer so I just emailed.
I ordered via JumpOnIt and recall that the selection was limited with the deal I purchased and was OK with that. Ordered this morning and received 2 emails -
1st email:
Please be advised of your article delivery status.Article Number XXXXXXXXXXXX
Consignment Number XXXXXXX
Total Articles 1
Date/Time 14.12.11 07:39:15
Current Status Onboard with Driver
Location XXXXXX2nd email (3 hrs later):
Please be advised of your article delivery status.
Article Number XXXXXXX
Consignment Number XXXXXXX
Total Articles 1
Date/Time 14.12.11 10:56:50
Current Status Delivered
Location XXXXXXXOnly trouble is, I haven't got them yet. :(
Hurrah ! I just placed my order (finally !) and it's "Awaiting Fullfilment" :
Dear LivingSocialites,
Terrific news! The first shipment of Havaianas thongs have arrived! And just in the nick of time for summer.
Since we have sourced a new Havaianas supplier, we will need you to re-submit your details and thong preferences (size, colour, quantity etc.). Simply follow the link below and we’ll have your order delivered directly to you as soon as possible:
http://www.jumponit.com/thongs
Instructions:
• Follow the above link
• Select pairs of thongs in the colour, size and quantity of your choice
• Open your LivingSocial voucher and enter your redemption code
• Proceed to checkout
• Register an account with your details
• Review order and then click “Place Order”
We truly appreciate your ongoing patience in this matter and we look forward to bringing you more fabulous deals in the future!
Kind regards,
The LivingSocial TeamI got the email but my voucher redemption code from living social doesn't work. Tried both the voucher number and redemption code! Seriously over this. Not worth the hassle, should have just paid regular price for havianas from a shop!!!
I had the same issue - but if you click the "My Account" link in the top right of http://www.jumponit.com/thongs (obviously make sure you're logged in) then you'll see your order has actually gone through ! Mine is currently "processing"…
Thanks - mine is processing too. Hopefully that means it went through successfully!
I can not believe how badly they have handled this.
I think their whole site is down. I tried going to http://www.jumponit.com/ and got the following message:
Hey Jumpers,
We are doing some important work behind the scenes to ensure a great experience on our site, things will be back up and running by 9pm AEST.
In the meantime if you have any questions our customer service team is standing by to help, just call us on
1800 586 766 or email [email protected]Thanks
The Jump On It Crew
It's now five days after I placed my order, and it's still stuck at "Order status: Processing"
Yeah I called and they promised delivery before Christmas. That never happened. So annoyed as I'm going away soon and needed the thongs before then. Who would have thought it would take months for them to arrive?! Now I won't even know if/when they arrive. So annoyed.
Anyone got their thongs yet?
Looks like its going to be the New Year before they arrive.Still haven't received mine wtf.
Same! Pro tip: safeway has cheap thongs for $1, and nice soft rubber ones for $5. The $5 ones are great, used them last week.
- 1
- 2
Mine has been pending since the 5th.