$39.99/Month=4000 Mins of Talk, Unltd Text, 5GB Data, $40 International. No Contract | $20 Ship

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Live Connected

• 

  nubzy on 12/08/2011 - 17:06

  +4

  drop that down to $29 and id get it

  • 

    looks on 12/08/2011 - 17:18

    +1

    ditto

• 

  May4th on 12/08/2011 - 17:48

  +8

  fix your network first. i've been on LC for 2 weeks and i've had terrible call quality and frequent drop-outs (especially during business hours). and before excuses fly in, optus does NOT have this problem. sorry for being harsh and i'm aware some people have had good experiences but this is not what i call adequate service

  • 

    uraha on 12/08/2011 - 18:08

    +4

    yeah same, sometimes i get bad call quality

  • 

    camelgrass on 12/08/2011 - 18:11

    +4

    Agree, there are some issues with LiveConnected that users should be aware of.

    See my forum post here: http://www.ozbargain.com.au/node/50549. I've had several issues with them over 5 months that have wasted my time. If there is a problem they usually just shift the blame to Optus and take no responsibity for the delivery of their serivice. The call and data usage meter is the most unreliable system I have EVER used. Every other week it's either delayed by much longer than the normal 48 hrs or it's down altogether.

    They have still not resolved my billing issue even after mulitple attempts to contact them through their support channel.

    • 

      emeraldpiggy on 12/08/2011 - 18:53

      sometime i had to pay $80 a month because their poor services.
      I roughly had more than 40 tickets with them.

    • 

      waladare on 12/08/2011 - 20:10

      +3

      Just a head's up guys, have been using them from the start and for me the service has been OK, up until the change over to the new plans.

      They managed to miss the migration from the old plans and put me onto a plan with less call quota. Got a excess call bill of $300+ for last month.

      They have a "Bar Me" feature that should bar the phone from making calls after you are $20 in excess of your quota….. didn't happen, going to be a big bun fight over this one. States int he Excess Usage Management that:

      "You can set an excess usage management option for each service registered under your account and listed below.
      If the 'Bar me' option selected, the service will be automatically barred when excess usage over $20 is recorded.
      If the 'One-Off' option is selected, an automatic payment for the excess over $20 recorded will be attempted. If payment fails, the service will be barred automatically until new credit card details are submitted.
      If the 'Recurring' option is selected, automatic payment will occur each time excess usage over $20 is recorded. If payment fails, the service will be barred automatically until new credit card details are submitted.
      Note: If your service is still barred at 10pm on the last day of the month because of unpaid excess usage, an automatic payment for the excess usage recorded will be attempted regardless of the option selected. If payment succeeds, your service will be unbarred and ready to use in the new period. If payment fails, your service will remain barred until the next bill is run on the 3rd day of the following month."

      You are also supposed to get a mid month email for usage, but doesn't cover "every" month, with the following info regarding this feature.

      "You can subscribe / unsubscribe from our mid month usage summary email for each service registered under your account and listed below. Please note that the mid month summary email is not sent during the pro rata in (first month) and the pro rata out (last month) period, but only in a full billing cycle month."

      Sorry for the long post, be careful with your call quota, thankfully the kids didn't get hold of the Data too.

      Edit: Didn't notice that the Excess Management was emphasized by the Rep. Perhaps the LiveConnected Rep would like to comment on what value this feature will provide to any customers.

      • 

        camelgrass on 12/08/2011 - 22:01

        +2

        They managed to miss the migration from the old plans and put me onto a plan with less call quota.

        They stuffed up a requested plan migration for me last month as well. I was charged excess usage (their mistake) even though I didn't use any excess calls/data. They don't respond properly to support tickets regarding the matter.

        Perhaps the LiveConnected Rep would like to comment on what value this feature will provide to any customers.

        The rep will probably just call us COMPLAINERS (see link) instead of dealing with the issues in a responsible manner.

        http://imageshack.us/photo/my-images/13/hajapaadi.jpg/

      • 

        waladare on 12/08/2011 - 22:42

        C'mon @liveconnected, using OzBargain to advertise your deals….how about clearing up a few issues with your billing.
        Surely you don't want your existing customers turning away potential customers.

        Please tell us all why, in this day and age, that ridiculous excess call charges can be applied to accounts that have a " Excess Usage Management" in place.

        A useless $20 cap to prevent a $330 excess charge sounds good in theory, pity it doesn't work in practice.

        Migration from old plans didn't go through as promised and now shafted with a $330 debit.

        @liveconnected, are you there?

    • 

      Doey21 on 14/08/2011 - 20:18

      If you were after bad service you should've signed up with vodaphone ;D At least they can own up to having bad service instead of blaming telstra :)

  • 

    tikei on 12/08/2011 - 22:44

    +1

    Yup, I get line drop-outs all the time. Once my contract ends, i'm gonna go with a diff company. I'd rather pay a bit more than having to constantly go 'huh, what did you say? Sorry my line connection's having some probs'. I say that just about every phone call that last more than 5 min

  • 

    Store Repliveconnected @ Live Connected on 13/08/2011 - 12:11

    -1

    xbai - sorry to hear about your experience, the network is the same Optus network that Optus Consumer themselves use so coverage should be the same. The only thing we can think of is handset compatibility - Optus use 900/2100, so to make the most of it, your handset needs to support 900 MHz as well. Best to drop us a case so we can investigate and troubleshoot your network issue.

• 

  leo2011 on 12/08/2011 - 18:01

  +1

  yes, if this comes down to $29, we all would get it. The customer service is really bad, though prices are good. Poor customer service and very poor billing.

• 

  uraha on 12/08/2011 - 18:09

  +1

  Suggestion

  The Zen 20 gives you:
  1,000 Minutes of Talk (actually, 500m would be enough for me)
  Unlimited Text (that's SMS & MMS, both national and international)
  Unlimited Social (facebook, twitter)
  5 GB of Data (25% more data than the previous plan)
  $20 International Calls

  Still no contract.
  Includes 13, 1300, 1800
  Includes Video Calls

• 

  kiwipride on 12/08/2011 - 18:30

  Love live Connected! Shifted 3 phones to them and am trying to break my contract with Vodafail with my forth.

  Good Deal.

  • 

    May4th on 12/08/2011 - 18:52

    and onto LCfail. if this goes on any longer i'd have to move to optus. heck i might even have to do telstra, just to have phones that work

    • 

      kiwipride on 12/08/2011 - 18:53

      Not Helstra….PLEASE!

• 

  HowardWolowitz on 12/08/2011 - 20:08

  Are these guys legit?

  The plan looks like a decent deal, but the overall vagueness of the website and constant new plans being released makes me think it's run by a 15yo kid with ADHD

  • 

    chillybags on 13/08/2011 - 11:19

    they are a proper company, that sells actual phone plans, aka they are legit. I personally think what they are doing is amazing. their value for money is great.

    • 

      waladare on 13/08/2011 - 13:04

      +1 for me too, great value for money….would like to see them improve their system in the usage area and I will be again as happy as pig in (you know what pigs are happy in).

• 

  pandaman on 12/08/2011 - 23:57

  my plan with vodafail is coming to an end (one more month) and i was thinking of moving to these guys. i had a contract previously with them, but it was just a secondary phone that i hardly used so didnt experience any of this crap.

  though if this is gonna happen on my main phone then it is worrying. i guess i have a month to look around or for LC to sort out these issues. we'll see which comes first.

  • 

    kiwipride on 13/08/2011 - 06:45

    I would move to them. Like I said. 3 phones, no issues. Although for every company there will always be dissatisfied customers.

    • 

      waladare on 13/08/2011 - 10:06

      As @camelgrass noted, the will be complainers….check the members posts to see if they are a serial offender or have some valuable experiences to share with other OzBargainers.

      I have referred friends and family yo LiveConnected and will also warn them regarding the failure of the account features to protect them from excess usage bills.

      Remember that the payment method is direct debit, so the account holder pays and then has to argue the point. You cannot ring them, and need to log a case to deal with any issues.

      They provide a great value service, and in my case I am dissatisfied with their excess usage management, which should have limited the amount I was charged and now have to claim back from them.

      Just passing on my experiences, all the best.

• 

  killabob on 13/08/2011 - 11:33

  +1

  Would love to hear more from the rep that posted the deal in regards to these comments. I'm sure you're watching…

• 

  Store Repliveconnected @ Live Connected on 13/08/2011 - 12:28

  Thought we'd answer the negative comments at once.

  1. Migrations
     As you can imagine picking up every single service and moving it onto an entirely new platform is going to have some level of error. We actually presented to an industry body on how we handled the migration. Which had 3 steps to it:
     a) Notification of migration
     b) Pre-announcement of the new migration plans that would be available
     c) We customized the migration per service. So for each service you could see what it was going to be migrated to and then compare the new plan to the old
     In total we had an error rate of just under 0.7%. Which is why there isn't a long list of people of are complaining of poor migration experience.

  2. Usage Meter
     The usage meter is absolutely dependant upon us receiving call and data records on a timely manner from our provider. It is a common issue with Postpaid products that usage meters are not real-time and outages can occur. Some carriers are most susceptible than others.
     What we do do, is inform as soon as we know there's an outage.
     For those that haven't seen the usage meter follow this link: http://liveconnected.com.au/index.php/support/faqs/item/usag…
     We're up to version 2 of the usage meter, which has more analytics than what's displayed.

  3. Billing
     Now that billing is in our control, we've just revised the bill format to make it really easy to know what you've used, and what you've been charged.
     (Sorry we haven't put up a preview as yet).

  4. Support
     All our support is online - this will suit some, and disappoint others.

  • 

    waladare on 13/08/2011 - 13:00

    Hi @liveconnected, I am glad that you have responded to negative comment and look forward to further input from you.

    I really only have one question for you.

    Could you please explain why a customer (when exceeding their monthly usage) should accept that the system which provides an Excess Usage feature should expect to pay excessive excess usage charges.

    Plans are great, no problem with using online support, revised billing - even with 2 day delay in usage is OK. But really, would it be too much to ask that the system does it job properly and prevents a situation like mine. $20 excess usage then phone barred is sufficient penalty for reaching the limit of the quota, $$300 in addition to that is ridiculous.

  • 

    camelgrass on 13/08/2011 - 15:56

    +1

    The usage meter is absolutely dependant upon us receiving call and data records on a timely manner from our provider. It is a common issue with Postpaid products that usage meters are not real-time and outages can occur.

    This is yet another excuse from LC and once again they shift the blame to Optus. amaysim (which also operates on the Optus network, the same carrier that LiveConnected use) also offer a post paid service (as well as prepaid). In fact I have a post paid SIM with them and their call records portal is extremely reliable, nearly always updated within hours, not days, if not sooner.

    All our support is online - this will suit some, and disappoint others.

    There is nothing wrong with online-only support, as long as it is adequate. I've had a support ticket open for a while now with no response from LiveConnected. So I open up a new ticket only for them to respond: "Please refer to previous ticket no.#### for replies." The process is going round in circles and is very frustrating and time-wasting.

    • 

      Store Repliveconnected @ Live Connected on 15/08/2011 - 18:55

      Hi - sounds a bit unusual, happy to look into it for you, can you please provide the Case number

      • 

        camelgrass on 15/08/2011 - 19:08

        Thanks for your response.

        The issue was finally resolved today. There was an excess usage charge based on pro-rata allowance when my plan was migrated around 05/07. My plan was supposed to be migrated at the beginning of the billing cycle but was not. LiveConnected admitted the mistake and credited the pro-rated excess charge today.

        My frustration is that it took so long to resolve the issue (ticket opened 04/08). It would have taken much longer if I hadn't initiated contact on several occasions during this period.

      • 

        waladare on 15/08/2011 - 19:32

        Interested in my case also?

• 

  nubzy on 13/08/2011 - 14:06

  Once the Iphone 5 comes out I think I will buy it outright and move onto liveconnected plan for about $15-$20. I only need about 500 minutes of talk time per month max but like to have atleast 3GB of data. Its easier than going prepaid anyway, even though there are some very good deals for prepaid. I like the convenience of just automatically paying the bill each month and having constant service. Currently I have an old optus plan which costs $29 and gives me $24 of credit per month (unused rolls over), 100 free text and 500mb of data. now they have much better plans but im too lazy to switch over even though my contract has ended. only thing I like about optus is the $10 movie tickets, and I thought I liked their competitions they have but I have not won a thing so it all seems a bit of a waste too me now.