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Jetstar Travel between 14-20 December - Free Change to Sooner Flight or Refund

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Jetstar Travel between 14-20 December - Free Change to Sooner Flight or Refund
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LThatGuyB3n on 08/12/2019 - 17:18 jetstar.com (2222 clicks)

Jetstar is offering to allow those with flights booked between the 14th and the 20th of December to; change flights to an earlier flight between now and the 13th of December in order to avoid the industrial action period (at no additional cost) or refund your flights between the 14th and the 20th of December if you wish.

This is good for those who may have taken the cheapest flights at the time of booking but actually have more convenient flight they want or those whose plans have changed over Christmas and could get a sweet refund! For the rest of us – hopefully the delays aren’t too bad!

This was posted on the JetStar travel alerts page:

We have been notified by the Australian Federation of Airline Pilots that it plans to take a range of industrial actions that could disrupt travel between December 14 and December 20, 2019

Our teams are working hard to minimise the disruption to customers.

As soon as we know if your flight is impacted we will contact you directly via SMS and email.

Please make sure your contact details are up to date. The best way to do this is via Manage My Booking: https://booking.jetstar.com/mmb/#/login.

This Travel Alert will be updated regularly with the latest information.

Refunds and alternative flights for customers travelling 14 - 20 December

If you are flying on these dates and your flight is cancelled or delayed by more than 3 hours we will offer you the choice of an alternate flight or a refund. For customers who have to overnight away from home as a result of this disruption we will also offer accommodation and meals to a specified value.

We understand this industrial action creates uncertainty, and so if you are travelling with us between 14 and 20 December and you would like to cancel your travel now, you can request a refund by contacting us on live chat (link above). You can also contact us to move your flight forward to travel between now and 13 December at no additional cost.

Flights operated by Jetstar Japan, Jetstar Asia and Jetstar Pacific are not affected by this potential action.

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closed Comments

    • oyster on 10/12/2019 - 17:06

      I saw the news- and assumed their position would be "sucks to be you- we don't know which flights will be affected- no refunds unless your flight is affected". Cynicism, perhaps.

  • Thommo on 09/12/2019 - 10:36

    Thanks very much for this. I had a flight+holiday booked through Jetstar for next week. I tried the chat and they referred me to the Holidays Group on 1300 360 520 as it was a package and not just flights. I was on hold for 20 minutes but then had no problem having the airfare component of my holiday package refunded to my bank account (told will take seven days).

  • tonywind on 09/12/2019 - 10:52

    I heard it will be fine, they getting the Flight attendants to fly the planes!!:)

    • INFIDEL on 09/12/2019 - 11:15

      Had one Jetstar flight delayed for over an hour. We boarded the plane, then were asked to leave.

      The co-pilot hadn't turned up for work. He'd taken a bloody sickie!

      I think we would have agreed to have Flight attendants to fly the plane!!:)

      • muncan on 09/12/2019 - 11:18

        Denzel? 🛩🙃

        • INFIDEL on 09/12/2019 - 11:31

          Well, the Flight Attendants probably hadn't all been drinking or doing cocaine😉
          (That's all I know about that movie)

  • sena86 on 09/12/2019 - 11:58
    +1

    Bargain or not, this is great information. Thank you!

  • redpen on 09/12/2019 - 12:38
    +1

    Thanks! Refunded (live chat were slower than molasses), and booked with Virgin.

  • oyster on 10/12/2019 - 17:00
    +3

    Bargain or PSA, this post saved me $200 on a flight I'd already forfeited in my mind due to a change in travel plans. Many thanks to the OP- I don't think I would have known or been told about this immediate refund option otherwise.

  • Knud on 13/12/2019 - 16:23

    Just cancelled my jetstar flight and rebooked a Qantas flight… did cost an extra $500 dollars but when travelling with 3 kids and having a connecting flight the stress I won't suffer wondering if the flight is going to be delayed/cancelled is worth it.

  • Homr on 15/12/2019 - 13:29

    Hrmm I'm getting worried now. I got a flight booked next Thursday 19th December from Sydney to Gold Coast

    The news article mentions that there will definitely be a strike on that day aswell.

    https://www.news.com.au/travel/travel-advice/100-jetstar-fli…

    • Bard on 17/12/2019 - 02:14

      In the same boat. Have a flight early in the morning from Syd to Cairns. Alternative is to pay $600 more for direct flights via Qantas… Hoping they'll confirm what flights will be cancelled for Thurs today like they did for 13th-15th.

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