Link to Shopback Promo - 15% Cashback for purchases made via the Shopback App
Update New Code YES10
10% off sitewide @ Groupon with coupon YES10 Expires 11:59pm
To force more people using their app. Marketing strategy really.
But annoying
I think this is to do with tracking issue they had on Groupon earlier
Not sure yet stack or not, make sure shopback listed that happy code
I'm still fighting for them to give me the cashback on the 20% deal last week… They are refusing which is not good on a $250 purchase. I used the app and it still didn't track so I wouldn't trust them.
Same as me.
Absolutely hopeless service.
Same here, I had 4 purchases and none of them tracked, I've got an email from shopback to tell me I must lodge a claim within the next 5 days and it took me more than half an hour to fill out their online forms with photos of the vouchers and it must be one transaction per form, asking different information, tbh, now I won't be bother with Groupon deal on shopback, I value my time more than this crap !
If you guys work out how to get them to listen to you let me know… They rejected my claim in 2 days. I'm escalating it now, because the 20% is the only reason I ordered in the first place. I wouldn't have upgraded without it.
This is the email response I got:
"Thank you for your patience!
Upon receiving the updates from Groupon, your Missing Cashback claim for Order ID xxxxxxxxxxxxx was rejected because your order was not attributed to ShopBack.
While you have made a purchase on Groupon via the ShopBack platform, the following scenarios may have disrupted the trackability of your transaction:
Here are some tips to ensure a successful transaction:
1. Avoid the above-mentioned scenarios during your next purchase
2. Clear your shopping cart before clicking through ShopBack
3. Use a Private Window or Incognito mode on your browser
4. Please disable Antivirus/cleanup or Adblocker application completely as it may disrupt the tracking of cashback
We hope these tips and tricks will help you in getting your next (and subsequent) Cashback tracked successfully. Feel free to reach out to us at any time should you have any further questions.
Happy shopping!"
That's what annoys me ! I can not really pin point what time of the click it is relating to the particular sale because I was looking at different things and when I decided to buy I always click through shopback then to Groupon to finish the purchase, but because of that I have a lot of clicks in the shopback system. I am now bracing for the same reply I might get from Groupon because of this, to me it is like a scam and thats why I said never Groupon through shopback again. Like you, I made those purchase due to the 20% flash sale otherwise I would not have bought them.
@sistermay: If you feel it's like a scam (it does sound like it as you're not the only one), you should report it to ACCC (https://www.accc.gov.au/contact-us/contact-the-accc#for-cons…). They can point you to the right place to get help, and hopefully prevent this from happening again.
My issue was solved when I got cheated by Exetel through ACCC (who referred me to CAV who then referred me to TIO who then contacted Exetel).
@aximili: Thanks for the advice but I suppose they do that because how many people got scammed have that sort of time and energy to chase them ??? That's how they got away with it ! That's why it is good to have a place like Ozbargain, at least we help to alert the others not to get scammed !
Also tried to get a refund from Groupon and they say the item is sent and they won't refund me, and I can't even send it back for a refund… What ever happened to consumer laws? Don't think I will be dealing with them again either.
That happens to me alot when it's 20% Cashback. I think they purposely do that.
same here
After using the ap on an earlier deal for 15% it did not track. I lodged a claim and they credited a cashback from Amazon for the same day, when I did not purchase from there, for 92 cents rather than over $10 from Groupon.I queried this but received no reply. Now I cannot even raise a query again as its over 30 days from purchase.
Has anyone else been having problems with Shopback not tracking on groupon and other deals in the last two weeks? I have been using shopback over a year without any problems but the last two weeks Shopback hasn't been tracking and I needed to do manual claiming and I am still waiting on the results of those investigations….
Same..you need to submit a ticket.
I receive below email from Shopback on the Groupon tracking issue between the 7th November 2019 up till 20th November 2019. Did you?
Dear ShopBacker
We noticed that you have placed an order with Groupon via ShopBack between the 7th November 2019 up till 20th November 2019.
We have identified an order tracking issue with Groupon that resulted in orders not being tracked for purchases made between these periods.
But not to worry, we are investigating this matter with the utmost urgency and we will get back to you with updates on this.
Here is what you need to do:
If you have placed an order with Groupon from 7th November 2019 up till 20th November 2019, please proceed to report a missing cashback from your cashback overview page on your account within 5 days upon receiving this email so that we can investigate this at the soonest for you!
We are working hard to answer all your queries and to resolve this at the soonest. If you are eligible for cashback, we want to ensure you receive it!
If you have any further inquiries please do not hesitate to contact our customer service team and they will be more than happy to assist!
Thank you so much!
Regards,
Team ShopBack
No. I didn't receive any emails like yours from Shopback. :(
Paesano international buffet is usually $49pp but on Groupon it's $59 with a drink saying it's normally $79…
A word of warning, if you want to purchase because of their discount, DON'T !
Now I realise my case is not an isolated one and if you read the above comments from AndyRoo and others, you probably will end up having the same problem like us !
Yep thanks, will definitely avoid!
I've lost alot on lost tracking. It's so hard to keep track. It's not worth my time trying to claim untracked purchases. Most of the time I don't even need to buy anything but I do because of the Cashback. So annoying when it doesn't track.
As per others above, my account does not - yet - show tracking for Groupon purchases on the 15/11.
At the time the OzBargain post noted a few people who had not gotten their cash-back, but I thought I'd give them a try, but I'll be avoiding them in the future unless the issues get resolved.
I receive below email from Shopback on the Groupon tracking issue between the 7th November 2019 up till 20th November 2019. Did you?
Dear ShopBacker
We noticed that you have placed an order with Groupon via ShopBack between the 7th November 2019 up till 20th November 2019.
We have identified an order tracking issue with Groupon that resulted in orders not being tracked for purchases made between these periods.
But not to worry, we are investigating this matter with the utmost urgency and we will get back to you with updates on this.
Here is what you need to do:
If you have placed an order with Groupon from 7th November 2019 up till 20th November 2019, please proceed to report a missing cashback from your cashback overview page on your account within 5 days upon receiving this email so that we can investigate this at the soonest for you!
We are working hard to answer all your queries and to resolve this at the soonest. If you are eligible for cashback, we want to ensure you receive it!
If you have any further inquiries please do not hesitate to contact our customer service team and they will be more than happy to assist!
Thank you so much!
Regards,
Team ShopBack
Can attest to Nov purchases not tracking at all on Shopback. These guys are just purely gaming us now.
OMG I'M NOT THE ONLY ONE!!! I received the same response from Shopback! we should ban Groupon Shopback deals on Ozbargain until we actually get cashback. Otherwise it's just normal prices!!! There's no actual "deals" if consumers are not getting any cashback!!
Still waiting on my bonus $2 Cashback. Hasn’t tracked.
Last time the customer rep told me I wasn’t eligible for 100% chemist warehouse Cashback and gave me a tonne of excuses. I even had screenshots (because I think they scam you purposely out large cash backs) and it was still a battle to get the Cashback
Mine just got tracked. 4 of them. Bought at 2pm today. Used code happy. Tracked 15%
Groupon 10% deal is still running. Promo code is YES10
Have updated OP. Thanks
Says YES10 expired when I try and use it. However, groupon gives me an option of a 'special discount'…
"yes10 has expired. But we still want you to get extra savings. Take 10% off (up to $50) with this discount!"
HAPPY was still working 10% off, or one of the codes off Shopback just an hour ago.
Do not know why has to be app. desktop is so much easier to deal with