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eBay Best Price Guarantee (Credit on Difference of Competitor's Price + 5% off, Max Claim $150) on New Fixed Price Items @ eBay

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eBay Best Price Guarantee (Credit on Difference of Competitor's Price + 5% off, Max Claim $150) on New Fixed Price Items @ eBay
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Taegukgi on 09/11/2019 - 08:07 pages.ebay.com.au (1942 clicks)
Last edited 09/11/2019 - 08:14

With all the big sales events coming up (Singles day, Click Frenzy, Black Friday etc), I thought it would be a timely OzReminder for anyone that has purchased items through eBay but later find out it's cheaper elsewhere.

Found it for Less Within 48 Hours?
Claiming is Quick and Easy:

Make sure you have your item ID from your eBay purchase (found in your order confirmation) and a link to the identical item on the Approved Retailer's website

Chat to or call our customer service team and they’ll check the Approved Retailer's website and our T&Cs to ensure the product is eligible

If approved, we’ll give you a voucher to spend on eBay. The voucher amount will be the difference in price + 5% off the online retail website's price*. Happy shopping!

*Max discount $150, claim limits apply

Full credit to MAB for the title and original post.

Which online retail websites does the eBay Best Price Guarantee apply to?
The Best Price Guarantee covers over 120 of Australia’s top retailers. See details of approved online retail websites here.

What does Best Price Guarantee cover
You are covered for the difference between the price you paid on eBay (including shipping costs), and the price of an identical product (including shipping costs) on an approved online retail website + 5% off the online retail website's price. For example, if you purchase a product for $100 on eBay and find it on a online retail website for $90, customer service will issue you a voucher for the difference in price ($10) + 5% of the online retail website's price (5% of $90 is $4.50). So the total voucher value will be $14.50.

Are shipping costs included in the eBay Best Price Guarantee?
Yes. We compare the full transaction cost including shipping on eBay.com.au and the online retail website in order to determine if a Best Price Guarantee is warranted.

How does eBay reimburse me if I find an identical item for less on an approved online retail website?
If eBay’s customer service agent can confirm the difference in prices, eBay will provide you with a voucher. Upon confirmation, you’ll be issued with a voucher that can be used towards your next eBay purchase. Vouchers will expire within 90 days. eBay reserves the right to cancel them in the event that a purchase is cancelled or returned. eBay also reserves the right to deny claims in the event of buyer abuse/fraud and seller abuse/fraud.

Does the guarantee apply to the listing price or the price I actually paid for the Eligible Product?
Our guarantee applies to the price that you actually paid for the Eligible Product (including shipping costs) after applying any valid voucher, coupon, discount code or credit. If, for example, the Eligible Product was listed for $100 on eBay, but you paid $80 after applying a discount code, the price on the Approved Retailer’s website must be less than $80 for you to be eligible for a price difference voucher.

Who does this offer apply to?
This offer only applies to all eBay users who have an Australian shipping address and have purchased a new, fixed price product on eBay.

What happens if an item is returned?
If you decide to return the item, you’ll be refunded the purchase price minus the refunded amount subject to this offer.

Is there a maximum voucher amount that I can claim?
Vouchers are capped at $150 per claim and there is a Claim Limit of 1 per day and 10 per month.

Approved Online Retail Websites -

adairs.com.au
addictedtoaudio.com.au
adidas.com.au
aldi.com.au
amartfurniture.com.au
amartsports.com.au
amazon.com.au
angusrobertson.com.au
appliancecentral.com.au
appliancesonline.com.au
audible.com.au
babybunting.com.au
bcf.com.au
beaconlighting.com.au
bestandless.com.au
betta.com.au
bigw.com.au
bikeexchange.com.au
binglee.com.au
bonds.com.au
bottlemart.com.au
bunnings.com.au
bws.com.au
camerahouse.com.au
campaustralia.com.au
canon.com.au
celebrations.com.au
cellarmasters.com.au
centrecom.com.au
citybeach.com.au
coles.com.au
computeralliance.com.au
connor.com.au
countryroad.com.au
cudo.com.au
danmurphys.com.au
davidjones.com.au
dealsdirect.com.au
dicksmith.com.au
digidirect.com.au
digitalcamerawarehouse.com.au
djcity.com.au
domayneonline.com.au
dotti.com.au
dwidigitalcameras.com.au
dyson.com.au
ebgames.com.au
factorie.com.au
fantasticfurniture.com.au
fishpond.com.au
footlocker.com.au
forevernew.com.au
freedom.com.au
gamesmen.com.au
generalpants.com.au
getprice.com.au
gluestore.com.au
godfreys.com.au
graysonline.com
harrisfarm.com.au
harrisscarfe.com.au
harveynorman.com.au
house.com.au
iga.com.au
itvsn.com.au
jaycar.com.au
jayjays.com.au
jbhifi.com.au
kathmandu.com.au
kitchenwarehouse.com.au
kmart.com.au
kogan.com
koganmobile.com.au
kookai.com.au
lasoo.com.au
lincraft.com.au
liquorland.com.au
localsearch.com.au
mightyape.com.au
millers.com.au
mimco.com.au
mitre10.com.au
mobileciti.com.au
msy.com.au
mwave.com
myer.com.au
newbalance.com.au
officeworks.com.au
oo.com.au
ozsale.com.au
peteralexander.com.au
petersofkensington.com.au
philips.com.au
ple.com.au
portmans.com.au
powershop.com.au
prettylittlething.com.au
pushys.com.au
rebelsport.com.au
rejectshop.com.au
revolveclothing.com.au
rivers.com.au
sanity.com.au
scorptec.com.au
shavershop.com.au
shop.auspost.com.au
shoppingsquare.com.au
snowys.com.au
sony.com.au
sportsgirl.com.au
starnow.com.au
stereo.net.au
storedj.com.au
strandbags.com.au
styletread.com.au
supre.com.au
sydneytools.com.au
www.sunglasshut.com/au
target.com.au
teds.com.au
templeandwebster.com.au
tentworld.com.au
thegoodguys.com.au
theiconic.com.au
tigermist.com.au
topbargains.com.au
totaltools.com.au
toysparadise.com.au
toysrus.com.au
umart.com.au
vaya.net.au
videopro.com.au
vintagecellars.com.au
westfield.com.au
wiggle.com.au
wildearth.com.au
winc.com.au
wine-searcher.com.au
witchery.com.au
woolworths.com.au
zanui.com.au
4wdsupacentre.com.au
99bikes.com.au

Other

Related Stores

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eBay Australia
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closed Comments

  • Trantor on 09/11/2019 - 08:14
    +7

    "Claim within 48 hours after purchase" something that I think should be added to the posting :)

    • Taegukgi on 09/11/2019 - 08:16
      +2

      Added, thanks mate.

  • bibimbap on 09/11/2019 - 08:15

    Op is there a time to claim the sifference?

    • Chef Freeman on 09/11/2019 - 10:45
      +1

      Claim within 48hrs of purchase

  • leeroys_dad on 09/11/2019 - 08:26
    +1

    Works well, chat with agent and done in a few minutes. I've had over 2k in vouchers issued

    • expertreader on 09/11/2019 - 08:48
      -2

      The max is $150..do you mean multiple vouchers totalling $2000?

      • Hinee on 09/11/2019 - 10:37
        +7

        I thought that was implied yes

  • OhNoUShiz on 09/11/2019 - 08:38
    +2

    Ebay is stepping up.

  • Jimothy Wongingtons on 09/11/2019 - 08:45
    +3

    only had to use this once, and it was a seamless experience.

    Between this deal and 28 degrees price protection price protection, gives good peace of mind.

    • corneliu on 09/11/2019 - 09:56
      +1

      Yeah, I love the 28 Degrees Price Protection. Best thing ever. Except now I'm on OzBargain every single day checking prices to see if anything I bought in the last year is somehow cheaper :)

      • asubtleviolence on 09/11/2019 - 19:56
        +4

        You should check out sites like camelcamelcamel.com and pricehipster.com if you aren't already familiar with them. They monitor item prices on various retailers (CamelCamelCamel is for Amazon, Price Hipster does a bunch of other Australian stores) and let you set price drop alerts. It's always great getting a price drop notification email when you have Price Protection.

  • Neoika on 09/11/2019 - 08:52

    topbargains.com.au is on the list?

  • Ifoundabetterprice on 09/11/2019 - 09:06
    +3

    I claimed about a month ago, the chat agent confirmed that voucher will be sent to be within 48 hours but did not receive the voucher. Contacted ebay again and was told that it is over 48 hours so there is nothing they could do. Has anyone ever had similar experience?

    • SnoozeAndLose on 09/11/2019 - 10:03
      +1

      You should have received the chat script send to your email. You can use it as evident

      • Ifoundabetterprice on 09/11/2019 - 10:09
        +2

        Yup, I did mention to the second rep that my price match was already approved but the reply was that it is over 48 hours etc etc. Decided to return the item and purchase from the competitor rather than chase them down for it haha

    • snvl on 09/11/2019 - 10:14

      Always received the voucher within the chat. I don’t have to wait

      • Ifoundabetterprice on 09/11/2019 - 10:19

        Could be a one off or the rep was not following the usual procedure then :)

  • hotrod01 on 09/11/2019 - 09:16
    +10

    Ebay being very smart about this by issuing a voucher and not monetary refund. Therefore the money you spent is gone and now have a incentive to spend more on ebay using voucher and more money.

    • Neoika on 09/11/2019 - 09:26
      +6

      As someone mentioned about it before, you can use this voucher to buy a giftcard from seller paypal digital gifts, including Wish for Woolworth Group stores, eBay, etc.

      • snvl on 09/11/2019 - 10:15
        -1

        True, but it is against their t&c

  • noise36 on 09/11/2019 - 09:20
    +1

    This should be in forums.

  • Sage on 09/11/2019 - 09:27
    +1

    we’ll give you a voucher to spend on eBay

    So you don't save the money at all.

    • Taegukgi on 09/11/2019 - 09:57

      …+ 5% off the online retail website's price.

  • Ebaygiftcards on 09/11/2019 - 09:28
    +2

    I don’t know get how they can price match with www.getprice.com.au.

    • AsukaST on 09/11/2019 - 09:42
      +1

      because ebay just want an extra excuse to refuse our price match claim

  • SKobb on 09/11/2019 - 10:03
    +1

    So.. I can intentionally choose a more expensive listing on ebay, later contact ebay customer service with the cheapest price from an approved retailer, and if I calculated correctly I'll have a $150 ebay voucher?

  • snvl on 09/11/2019 - 10:17

    Our guarantee applies to the price that you actually paid for the Eligible Product (including shipping costs) after applying any valid voucher, coupon, discount code or credit

    It won’t work when paying with gift cards

    • Samsungnote10 on 09/11/2019 - 10:34
      +2

      so would the best way to utilise this offer is

      to buy a $3000 item, find it for $0.01 cheaper or more from that list, get 5% of $3000=$150?

      • sydneygirl on 14/12/2019 - 16:44

        I read it as plus %5 of the difference between prices

  • Dex38313 on 09/11/2019 - 10:36
    +1

    To anyone that didn’t know this had been around for a few years now …
    I know people who got a Dyson v11 absolute on eBay for $1050
    Myer eBay selling for $799 so they got the diff refunded as price protection

    • snvl on 09/11/2019 - 14:51

      maximum is $150

      • Dex38313 on 09/11/2019 - 20:19

        Well they got the diff refunded
        It’s a buy on eBay and if u find it cheaper ealsewere the diff gets refunded

        • Jimothy Wongingtons on 11/11/2019 - 16:59

          The way I read it, it looks to be clear the total amount is $150 credit (including difference AND 5-% price beat

          ‘ During the Promotion Period, we will give you an eBay voucher for the difference + 5% of the Approved Retailer’s website price (including shipping costs but excluding GST) under the eBay Best Price Guarantee up to a maximum of $150 when:’

  • lordra on 09/11/2019 - 11:05

    I have my eyes peeled for the LG C9 price drop. $3400 after the code. That's my price to beat.

  • xdivino on 09/11/2019 - 12:28

    Anyone have a specific example and time line they can share
    I’m trying to help explain this further to the old man and still a little confused

  • chaiwala21 on 09/11/2019 - 17:03
    +1

    Does this work with any item on ebay (can it be an international item?) or does it have to be from set ebay australia stores?

  • Bargaingeek on 09/11/2019 - 19:17

    eBay is being very aggressive in order to compete with amazon, most of this is funded by all the fees sellers pay

    • [Deactivated] on 10/11/2019 - 16:07

      Where do they get the rest of money?

  • Watanabe1995 on 09/11/2019 - 20:49

    mmm,I saw MSY in the list

  • leeroys_dad on 09/11/2019 - 22:07

    sucks they reduced the companies recently. AUtobarn adn repco no longer on the list

    • Abbi on 09/11/2019 - 23:15
      -1

      These places constantly have 30% off deals anyways.

  • drilly on 10/11/2019 - 08:46
    -1

    It's a shame it's only 48 hours as you'll run the risk of your item not going on sale?

  • DSOTM on 11/11/2019 - 13:07

    Does it matter if the comparison retailer is discounting with a voucher, or does eBay just compare the actual price inclusive of all discounts?

  • DSOTM on 12/11/2019 - 11:18
    +2

    Just tried it on a $3,000 lens and was refused. They said the item description was slightly different on the eBay listing and the approved outside retailer, even though there is only one model number and one mount for this lens. So dodgy.

    • isthisreallife22 on 13/11/2019 - 16:51

      No way? Really

    • Samsungnote10 on 13/11/2019 - 17:03

      geez, that would seriously suck, bigtime

      is there a difference in mode numbers? or grey import vs local?

      • DSOTM on 13/11/2019 - 17:37

        Both legit Aussie stock. The first operator said the "description" didn't match, even though the model number and UPC were identical. I've since contacted other customer service operators and have been told (after longs delays consulting with a supervisor) that the voucher will be granted. But I haven't seen it yet. I'll report back as soon as I have an outcome.

        • Samsungnote10 on 13/11/2019 - 18:02

          I mean, no description is going to be identical, its got to be the technical specs that are identical

          Typical ebay

        • DSOTM on 17/12/2019 - 11:21

          I eventually got the $150 voucher after two weeks and multiple requests. It feels like eBay actively discourages buyers from applying.

    • isthisreallife22 on 13/11/2019 - 17:18
      +1

      Send the ebay listing and I'll see if I can find it cheaper than $3,000 for you…

  • Gav on 12/11/2019 - 19:00

    Doesn't this apply to literally everything on Kogan? Their prices are always higher on eBay when I look.

    • isthisreallife22 on 13/11/2019 - 16:51

      Great call! Never buy anything direct from Kogan, always buy from ebay so you can get 5% of the Kogan price back :)

      • isthisreallife22 on 13/11/2019 - 17:18

        (Only 10x per month across all of ebay though, so use strategically)

  • krazek on 14/11/2019 - 11:36

    If an item is out of stock, can I still price match?

  • hambeet on 29/11/2019 - 08:57

    How do the vouchers work? I just got one for $137, but it's clearly not a gift card number.

    So do I need to use it in one transaction only? Or can I keep using the voucher code until it runs out?

    The T&C's don't say anything about this.

    • hambeet on 02/12/2019 - 08:02

      I asked their chat, they said valid for one transaction only.

      • elli0t on 06/12/2019 - 18:43
        +1

        Yep. You're best off purchasing gift cards if you want to stack with coupons and not forfeit remaining voucher credit

  • zzyss on 26/02/2020 - 19:47

    Does paying with gift cards actually count towards the "no vouchers, etc. etc." clause? I would've thought that this is talking about matching the price after all discounts, etc. are applied, not that it's invalid depending on the payment method used?

    TL;DR - has anyone tried claiming this after using eBay gift cards to pay for a purchase?

    • zzyss on 26/02/2020 - 19:56

      Just asked on chat if a transaction paid via eBay Gift Cards is eligible to claim the Best Price Guarantee, and he said "yes".

      Now my other question, which the rep couldn't answer, is whether shipping is still added to the price comparison if you're claiming a product on Amazon and you have Prime membership (i.e. free shipping).

      • isthisreallife22 on 26/02/2020 - 21:43

        Ive managed to match against Amazon prime but I feel it is a bit of a grey area

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