Update : I am getting THE Drone and many more ozb mates.
Thanks Bunnings for making all of us SUPER HAPPY
—————-
Shhhhh.. 🤫 …. Enjoy :)
Note : Check your PICKUP LOCATION or You may End up travelling to another state.
Or You can get it for $1999 @ JB Hi-Fi or HN if that is nearby ;-)
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As the person who investigated how this happened, it was a miss type by a intern….. Although I can confirm from my Boss that 82 units (roughly per state) where given out and the rest cancelled. Also stores where order to have a printed apology explaining the situation as we received nearly 50k orders.
GG that intern…
Gotta feel for that intern. I'd have to imagine they'll probably not be interning too much longer. A busy week for Bunnings! Thanks for the update
May I ask what happened with the intern?
They still have a job. It's not the first time this has happened. This happened a few months a go with the storage containers, and it's was done by an employee. It's all accidental and actions are being put in place to prevent it.
Good to know, and thanks for the response. I can only imagine what the poor bugger is going through.
Glad to hear that he has the job and If possible, convey our message to him … Not to take any stress with this situation.. We all Ozbargainers here for him for any possible support..
@Being Askhole: Oh please, if you genuinely cared about any Bunnings employee, you wouldn't have taken advantage of this deal or encouraged others to do the exact same.
@Being Askhole: What happened to [Price Error] too..
Good to hear that and bunnings must be setting an example of being amazing employer. Let him know that don’t get stress and mistake makes the master in world ! All support to that guy !
@JustNotGod: Why fire them? Bunnings just spent a pile of cash training them not to make that mistake again.
Doesn’t the system throw up an alert if the new price kills GP? If not, sounds like a feature request for an exception report at the very least.
I saw a great quote about a guy who made a two million dollar error for his company. His boss was quoted as saying "Fire you? Why the (profanity) would i fire you? I just spent two million dollars training you!"
Make sure you paraphrase that quote to the Intern:)
A few years ago, a junior employee at a large energy and utility company, accidentally caused an outage for their online portal, soon after going live and caused some serious damage ($+reputation), still keeps his job. Nothing new, I guess, if it is a genuine rookie mistake for most employers! Curious to know about Bunnings though.
Ooh, are you really the person who investigated?
Can I be the first to ree about being a “good guy” who didn’t try to take advantage of Bunnings and yet I get nothing whilst everyone else gets rewarded… j/k if I had the money spare I would have also taken advantage :P
Kudos to Bunnings for fixing their mistake in an epic fashion.
If people are wondering why gift cards where given out, we did question it for a bit. But due to some ACCC laws and the time the post remained up we thought it would be best to compensate for the mistake in pricing
Pretty impressed on how Bunnings handle this price error.
Pass our thanks to the team and hope this help them with more customer loyalty
Its a customer relationship marketing move to hopefully boost traction of MarketLink (Bunnings' Amazon Competitor)
@[Deactivated]: Very nice!! Deal of the century! Been following Wesfarmers and certainly a marketing ploy for the upcoming launch of MarketLink. https://www.wesfarmers.com.au/util/news-media/article/2019/1…
I dont anticipate we'll get this good of a deal then next time a price error occurs.
OzBargain sausage sizzle day?!
@[Deactivated]: This is literally the first time I have heard of MarketLink
@artifexh: It's already working….
Did the intern do $250 instead of $25? :P
Hope the $250 wasn't posted by the same intern
I feel sorry for intern.. I am happy to return my Drone to keep that guy out of any trouble for this error.
is that intern an Ozbargainer?
Hmmmm.. maybe it was just a huge master plan for a great deal 🤔😄
If you guys would be interested in me doing a AMA let me know.
If I ordered in store over the phone, should I expect an email or call soon with a gift card?
Edit :AMA would be interesting
Keen to hear what's going on with in store over the phone orders too
I would call customer support and not the store. Explain to customer support that because of the price error you where supposed to be compensated with the gift card but nobody has contacted you.
If you ordered over the phone with a local store or in a local store. Give this a try because most stores won't know about the gift card.
@[Deactivated]: So there's no chance of us getting the drone now? Even if we were first people to order
@Thunder-Wombat: Actually I'm not to sure about that. Because of how the ordering system works. You could try calling up the store and seeing if you can get an ETA of when it would be in store.
Every store nationally was told about the pricing error.
@[Deactivated]: How does the ordering system work then? I mean if you called up and ordered over the phone, got a receipt and got charged just wondering if those people were ever in the system for dispatches or not, does that go over to the central database?
Just asking because local stores are saying they don't know, and head office is dealing with it all.
@cacique: When a customer orders online, it gets sent to the closest store to the customer.
When ordering over the phone/in store it's the same way except the team member is doing it for you.
Though online orders have a special Purchase order number and customer order number (starting with W). Online order questions, queries and adjustments are normally dealt with by the customer service team.
When a order is placed, no matter how, a purchased order is generated. But it's generated by taking away a figure from the retail price (to order it at suppliers selling price). If we order it at wrong suppliers price it is normal red flagged by them and sometimes cancelled.
If you can get your local special orders to call the supplier and get an ETA for your order. It's most likely coming otherwise the team member will tell you it's not. Stores where not informed about the gift cards being given out, so don't expect them to know, just tell them to leave your cos open and give calling customer support a try.
@[Deactivated]: So pretty much we should of been called by an employee if our order wasn't going to be fulfilled?
@[Deactivated]: Thanks for the reply and explanation!
The store did seem to just be directing me to head office when I called earlier today however
@[Deactivated]: *were
@[Deactivated]: I've made 2 orders, one as a guest which as soon as I click pay, the screen froze, and the rotating thing went on and on… another I did it via mobile and I had registered and signed in.. that too the screen froze with the rotating disc..
For both orders I used the same mobile and email address..
I checked my Debit account and both charges has been deducted from my account balance, and listed as "PENDING" in my account
I received an email yesterday and the $250 voucher, which I think it's very generous in Bunnings part..
I am unsure what will happen to the first order that I checked out as a guest? Im unsure if the email received was from the first checkout as a guest or the one I registered?
Should I call or merely wait, as I do not want to flood the call centre?
I checked the order details in Bunnings website and I had the order ID which starts with W100…
any advice?
I've been checking my email and my spam folder like a maniac all the time, me Mrs think I'm nuts :))
Definitely, but as you're both an OzB local and in the marketlink team how about an AMA when it opens?
Better yet, keep that intern on to leak some epic time boxed OzB community deals for huge cudos at launch (and recoup the gift vouchers off the liability sheet)
I'm surprised there isn't a landing page with pre registration ahead of launch actually? I searched and found nada but news
That sounds like a good idea, I'll do one when it launches. It will also be interesting because im not a believer in the product I'm building.
Bunnings is going about Marketlink in the wrong way imo, they are focusing to much on the supplier side. Considering also that eBay, Amazon and AliExpress are already in this market, I don't see this going well.
But hey I'm just the guy who builds the software so what do I know.
@[Deactivated]: I thought the UK launch experience might have taught a few lessons. Now they have to compete globally for customer loyalty.
Empty shelves won't go well at launch so I see why they are supplier focused. But the field of dreams 'build it and they will come' approach is a big risk. Maybe they have a massive marketing war chest? It's a very corporate way to do this, so I understand how you'd feel about it.
Keen to learn more about dev life on the inside in the AMA.
@[Deactivated]:
and then
Haven't you just bad-mouthed the product AND told Bunnings who you are?
@pjetson: I have already voiced my doubts inside the business.
@[Deactivated]: I like the idea of a site I can go to, pick an item I want and list the price i'm willing to pay. Then let vendors come to me if they can meet my price.
Vendors would be able to see all the potential orders for an item and learn that X orders would trigger at price A, or Y orders would trigger at price B. They make decisions accordingly and when a deal meets my specification I get an alert. Sort of a reverse GroupOn.
@[Deactivated]: so as the guy that does software,
how about an option to select a 'gift recept.
So, either at the start or end of the normal receipt, make a section also print out a 'Gift' Receipt,
so when we give something as a present, we can provide the 'gift receipt' portion to the recipient.
Even if this isn't your area, perhaps you could forward this as an idea up the chain.
TA has set up a poll to see what people's outcomes where after the price error https://www.ozbargain.com.au/node/490475
Please vote if you have time, I would love to know the results.
I don’t think the 82 per state is correct,I ordered from WA early and with the time difference around 4.40 am I don’t think many would be up and I missed out . Probably like most companies WA is too hard so I bet we missed out on an allocation
i ordered @ 4.30am WA time.. still miss out and only got $250 GC.. but im happy with the outcome… but I Agree wuth previous comment.. I dont think anybody from WA got it
Ordered 4:30-5:00am Perth time and got $250 voucher.
I wast old about 80 total were fulfilled.
Are you saying that a a total of over $12m was given out in gift cards ($250 pp x 50k orders)? Surely that can't be right…
Hi Dealinator - The method in which the item was removed from the Bunnings online store has killed the online cart for me, maybe affecting others.
I can't view it or add items if I am logged in, just get the spinning wheel.
The request is failing (/api/storefront/v4/cart)
{"Success":false,"StatusCode":"710","StatusMessage":"Error occurred while getting current cart.","Data":null}
Can you open your conversations (or send me a PM).
No problem, have sent you a PM with a screen recording showing console errors.
Am I the only one who finds it hard to believe that 50k orders went through in that time…? Unless some people ordered hundreds if not thousands…
way to go bunnings for the way to handle an error. amazing customer service.