Warranty Refused: Faulty Battery for Lawn Mower after 10 Month of Use

MagicMushroom on 06/10/2019 - 16:40

I bought a cordless electric lawn mower from Edison eBay 10 month ago and the battery has stopped working. Contacted Edison for warranty support but they refused with the message

As per the listing consumables such as batteries, tyres, belts, brushes, etc. are not covered under warranty unless faulty straight out of the box.

I was expecting the standard 12-month warranty, but checking their Warranty info on their website it does say the battery is not covered by warranty.

Parts purchases, consumable components, and accessories [such as chains, carry bags, batteries, hoses, grinding discs, mats, nets, belts, cables, wheels, blades, tubes, safety gear etc.] are not covered by Edisons' standard warranty once used. Should your part or consumable component arrive with a manufacturer's fault please contact us to discuss a resolution prior to using the item.

Is it reasonable for the store to not offer any warranty for components like battery under Australia Consumer law? Would I have any luck chasing them up or should just give up?

Home & Garden

Related Stores

Edisons
Edisons

Comments

  • SmiTTy on 06/10/2019 - 16:42
    +3

    I always understood batteries had a more limited warranty like 3 months, either way substantially less than the base unit of anything

    • Cluster on 06/10/2019 - 17:01
      +22

      https://ozito.com.au/community/ozito-power-x-change-warranty…

      "Even our lithium Ion batteries and chargers are covered by a full 3 year replacement warranty."

      Really cheap power tools have 3 year warranties on batteries. I see no reason why this lawn mower has a battery warranty that expires after the first time it's used.

    • supersabroso on 07/10/2019 - 22:27

      Incorrect, for a power tool that depends on it's battery to work, the guideline for limited is more like half the life of the usual warranty. Eg. Ryobi 3 years for the battery instead of 6 years on the tool. Samsung 1 year on the battery instead of 2 years on the phone etc.

      • diddy50 on 08/10/2019 - 20:15

        How can a phone battery only have a one year warranty if the thing is not replaceable?!

        Not having a go at you, but that's bs.

        You buy a phone it should be fault free for the warranty period, it's life minimum 2 years.

        Yes ,I know batteries will reduce in life over time, but they still work.

        • wyrmy on 09/10/2019 - 06:29

          The problem is consumers will still demand warranty on battery when the life is drastically reduced due to factors outside the manufacturers control.
          A large part of advertising is the claimed battery life specs. This gives consumers more avenues when those claims are not met.

  • Cluster on 06/10/2019 - 16:54
    +31

    Classifying a battery as an 'accessory' is ridiculous. It's a fundamental part of the product.

    The company is also saying their battery is such bad quality that if it fails a day after you open the box, sorry buddy, you're on your own!

    I would respond to the company that you're going to take this case up with the ACCC.

    https://www.accc.gov.au/consumers/consumer-rights-guarantees…

    If you buy a product then you have the right to reasonable durability of that product. Virtually everything purchased today has at least a 1 year warranty. If I purchased an electric lawnmower then I would expect it to function longer than 10 months. By its 'once you open the box then you have hours at best to claim a warranty!' admission I suggest the company is being completely unreasonable.

      • Cluster on 06/10/2019 - 17:03
        +32

        The company says the battery has no warranty after it's used. It has to be defective straight out of the factory. They're giving you a warranty that expires within hours of opening the box. That's completely unreasonable.

        Users can abuse batteries, but it's up to the merchant to show abuse has been done and therefore no warranty is offered.

          • Cluster on 06/10/2019 - 17:11
            +10

            @[Deactivated]: I refer you to the company's warranty terms and conditions:

            "Parts purchases, consumable components, and accessories [such as chains, carry bags, batteries, hoses, grinding discs, mats, nets, belts, cables, wheels, blades, tubes, safety gear etc.] are not covered by Edisons' standard warranty once used"

            Do you think it is reasonable for a rechargeable product to have a warranty that expires right after the first lawn mowing?

            We're talking about rechargeable batteries here, not fruit.

              • Kangal on 06/10/2019 - 19:42
                +11

                @[Deactivated]: Well, maybe its time we all (collectively) grow balls and say No.
                Simply we do not accept that batteries are consumable, and must be honoured under warranty terms.

                …see how quickly these companies adapt by making higher quality batteries, at lower prices, with better servicing and device lifetime research! I say let the weak die, and the greedy to work for their profits. Just like how there's many laws protecting consumers from dubious actions when it comes to automobiles (mostly USA), but companies say "hell with it" when it comes to anything in the electronics division. Looks like they need legislation in this industry as well.

                  • Kangal on 06/10/2019 - 20:31

                    @[Deactivated]: You're right about the short term.
                    But when a company faces the decision between lower-profits or bankruptcy, they choose to adapt. The ones that play it safe are usually the ones to go extinct. In the long-term, good things happen to consumers only when consumers decide to do good things for themselves (either by voting with their feet/wallet, or by passing new laws). There's a good reason why the top largest companies all have some political presence, and also pay stupid amounts of money into psychology and marketing.

                    I'm talking in broad sense, but you get the picture.

          • WhoGiveAShxt on 07/10/2019 - 04:10
            +3

            @[Deactivated]: If you buy a iPhone or Samsung phone, the battery die within 10 months, I wonder what your argument would be.

            • Chandler on 07/10/2019 - 09:55

              @WhoGiveAShxt: My phone battery is still kicking on close to 2 years.

              Yes, it's not as good as it was when I bought it, but still quite good.

              Mine's not an iPhone or Samsung but.

            • whooah1979 on 07/10/2019 - 10:12
              +2

              @WhoGiveAShxt:

              a iPhone or Samsung phone

              These goods have non-removable batteries and is not considered consumables. The batteries are expected to last for the duration of the contract which in some cases are 24 months.

            • Osprey06 on 09/10/2019 - 16:51

              @WhoGiveAShxt:

              @tshow: If you buy a iPhone or Samsung phone, the battery die within 10 months days, I wonder what your argument would be.

              fixed that for you.

      • MagicMushroom on 06/10/2019 - 17:28
        +10

        It's easy for a user to stuff up the battery like run it over temp, over drain, stored in exposed areas.

        But users can pretty much stuff up anything they buy right? In that logic, might as well provide no warranty for anything.

        • [Deactivated] on 06/10/2019 - 17:32
          -8

          If you stuff up unboxing a TV, there is obvious physical signs.

          10 months usage out of a battery is hardly considered dead on arrival.

          • MagicMushroom on 06/10/2019 - 17:38

            @[Deactivated]: I'm sure there are many ways to damage TV without leaving physical signs.

            What would you consider reasonable use of a mower battery assuming the user followed every manufacture's recommendation?

            • [Deactivated] on 06/10/2019 - 17:41
              -3

              @MagicMushroom: If you followed every recommendation, several hundred cycles.

              How can the manufacturer acertain to any degree regarding your compliance to manufacturer recommendation? The obvious answer is they cannot.

              Their choice of action? Not provide warranty for said part.

              Your choice as a consumer? Don't buy the product.

              The information was all there. The warranty limitation was publicly available to potential customers.

              • MagicMushroom on 06/10/2019 - 17:51

                @[Deactivated]: My use was approximately once per week, so approximately 40-45 cycles. (No, I cannot prove that)

                I'm not very familiar with what I could do as a consumer, hence asking it here. If I have no standing at all, I don't plan to take it any further.

                • [Deactivated] on 06/10/2019 - 17:53
                  -1

                  @MagicMushroom: That's why they're not usually covered by warranty. Too hard for anyone to prove anything.

                  I'm not saying the company is not being unhelpful but in this particular case regarding your battery, this is the expected course of action.

                  Ps. Baumr doesn't have a good reputation so don't spend good money after bad.

                  • Ahbal on 08/10/2019 - 22:15

                    @[Deactivated]: Wow i cannot believe you are being so heavily downvoted.

                    Especially in regard to batteries. If you misuse them, the manual (usually) CLEARLY states incorrect charging voids the warranty (as an example).

                    Another example. At my work a guy came in trying to get a warranty for a 6/12v charger as it no longer worked. Great, no worries. However, he told me he was trying to use it with a 10m extension cable….which is a HUGE no no and absolutely voids the warranty (stated clearly in the manual to never use any sort of extension).

                    Hard to believe a battery lasts 10 months if the instructions were followed. You are absolutely right. Since its only 2aH you dont have much room to use it before it gets to low…to bad no one here understands how batteries like these work so they resort to negging you due to their ignorance.

                    You would find with the other batteries, even with the "3 year warranty" would have clear stipulations, much like any other products. That being said, they arent tiny 2ah ones…. However, with batteries you are absolutely correct, it is much harder to tell if the consumer ruined it.

                    • [Deactivated] on 08/10/2019 - 22:20

                      @Ahbal: Thanks for seeing the context though I suspect it isn't something people want to read.

                      It's easier for people to make a sweeping statement about protections.

                    • Osprey06 on 09/10/2019 - 17:06

                      @Ahbal:

                      That being said, they arent tiny 2ah ones

                      We're not talking about 2ah drill batteries here. These are 58volt batteries — they aren't "tiny". Also, if they were "tiny" and the demands being placed on them was leading to poor battery life, then this would be a design defect for the product and mean that the product (as a whole package) is not fit for its intended use/expected life (replacing batteries every year for a product like this is not something that a typical consumer would expect have to do for a typical use case).

                      It's not like the OP has bought a mower, then gone to bunnings and found the cheapest AAA's they can find to power the thing… All of my power tool batteries have lasted 5+ years and are still going fine. Car batteries last min 2 years and I've seen up to 8 years. The battery in my 5 years old phone is still going strong as is the one in its 8 year old predecessor… etc.

                      To a degree I agree that batteries are a consumable, but I would expect a battery like this to last 2+ years, albeit with maybe a 20-30% drop in max storage capacity by the end of that time.

          • Bargain80 on 08/10/2019 - 12:22
            +1

            @[Deactivated]:

            10 months usage out of a battery is hardly considered dead on arrival.

            If your iphone 11 battery is dead after 10 months, pretty sure Apple will replace or fix it. Otherwise there will be uproar.

      • roddo on 07/10/2019 - 14:35
        +1

        I still eat the defective avocado's because they're so expensive.

        • [Deactivated] on 07/10/2019 - 15:01
          +1

          So do I :(

          I've planted a few. Now the waiting game…

          • c64 on 08/10/2019 - 14:00

            @[Deactivated]: i've got lots of sprouted one in my worm bin but nowhere to plant them. they turn in to whopping big trees :(

            • [Deactivated] on 08/10/2019 - 14:10

              @c64: I'm on the south coast. It's a miracle if mine takes.

              It's mid october and we still get morning frost, the salty air and cyclonic wind, it's a fools errand.

              … The more reason for me to do it.

  • try2bhelpful on 06/10/2019 - 17:00
    +6

    I would go back to them and ask what a “reasonable” number of recharge cycles they would expect their batteries to last then indicate you are going to paste that information into the eBay feedback and detail your experience. You can then indicate you intend to post this information into Productreview and all your other social media platforms. People deserve to know this information when dealing with the company. Thanks for the posting.

      • try2bhelpful on 06/10/2019 - 17:10
        +13

        Not smearing or blackmail. If you take their reply and write up exactly what happened then how is that smearing or blackmail? All you are doing is providing people with information the organisation currently declines to provide. If Apple said they weren’t going to replace any faulty batteries, unless they were completely DOA, I’m sure you wouldn’t be quibbling about social media highlighting it. It is ludicrous this company claims a battery won’t be faulty unless it is DOA and highlighting someone’s actual experience only provides context to their fine print.

        • [Deactivated] on 06/10/2019 - 17:17
          -5

          I would go back to them and ask what a “reasonable” number of recharge cycles they would expect their batteries to last then indicate you are going to paste that information into the eBay feedback and detail your experience. You can then indicate you intend to post this information into Productreview and all your other social media platforms.

          It is blackmail because you aren't asking technicalities and you're seeking a response that you intend to use against the company. This isn't an inbuilt battery. It is user serviceable. It can be abused.

          Let's say OP has got 20 cycles out of it. The company says 50 cycles but OP overheated the battery regularly. The response from the company is going to be used against them unfairly.

          If the company says they commonly have users complain of failure after 20 cycles and they've diagnosed it as user error, the answer is still going to be used against them.

          All answers I can think of can be used against the company and to make matters worse, you're setting out to get an answer with full intention to use as leverage.

          • try2bhelpful on 06/10/2019 - 17:26
            +3

            @[Deactivated]: We are asking for their, realistic, information and posting their facts; hardly blackmail. If they don’t give the reply then the OP can say they asked the question, the company refused to answer, then they can still post their experience up there. This company has said they will only accept a manufacturer fault, on delivery, that is unacceptable. You can’t just assume that everyone is abusing their battery. What would be really interesting is to know what the average lifetime of their batteries is. At the moment the OP can post his experience without giving the company the right of reply; he would, actually, be more reasonable to them by giving them the right to have their information published.

            • [Deactivated] on 06/10/2019 - 17:30
              -2

              @try2bhelpful: If one is being direct and has no malignant intentions, one should inform the retailer the purpose of the question upfront.

              • try2bhelpful on 06/10/2019 - 17:37
                +2

                @[Deactivated]: I agree you should. I also agree that if one is not being malignant then why would you not provide people with a view on what would be an acceptable “lifetime” for the battery. To say you only accept that the battery has a manufacturing fault if it is, effectively, DOA is unacceptable. If I was told that they thought the battery would only last 10 months I might think twice about buying the vacuum cleaner. This is the issue I have with “battery excluded” fine print. Yes, you can buy a new battery but you have no guarantee it will last, even as long as, the first one.

      • AustriaBargain on 06/10/2019 - 17:35
        +2

        Is advice as a consumer offered on a confidential per consumer basis, like if a consumer has a mental disability then does the business see them as having less rights? Or if the consumer is super confident and sharp minded, they have greater consumer rights because people might listen to them if they complain? Edisons sounds shady af if they offer consumer warranties based on how capable their customers are in asking for these rights.

        • [Deactivated] on 06/10/2019 - 17:38
          -1

          No disagreement there. I think the warranties should be publicly available which it is.

          The question that was proposed isn't about warranty though. It is about expected usage. Literally "how long is a piece of string?".

          • try2bhelpful on 06/10/2019 - 18:03
            +1

            @[Deactivated]: I was talking recharge cycles. Hardly “how long is a piece of string”. There must be a reasonable expectation, on average, what the battery lifetime would be. There are, probably, very few users that would abuse their batteries. Most people are just doing a standard charge from their household power. At the moment the distributor is, effectively, providing a 0 cycle warranty; if we assume it comes charged. If nothing else the OP has highlighted what these warranties actually mean and asking, up front, before buying is a very good idea.

            • [Deactivated] on 06/10/2019 - 18:06
              +1

              @try2bhelpful: Most cheap batteries do not have a cycle counter so it would be hard to prove anything either way.

              Most people do not intentionally abuse the battery but many people actually do.

              If not for overdrain protection being common these days, almost every battery would be practically single use.

              • try2bhelpful on 06/10/2019 - 18:19

                @[Deactivated]: It is a vacuum cleaner, if the OP is like the rest of us he is lucky to drag it out once a week. However, all I asked was for the distributer to provide people with an expected number of cycles so people can make informed decisions.

                You want to provide more information on how “many” people would be abusing the battery on a household appliance given they are probably plugging it into the charger that came with the appliance. If it can be “abused” maybe the charger is inadequate.

                If the batteries in the appliance are “cheaply“ made then that is something people might like to be aware of as well. The more we look into this, the more important it is that we are provided with adequate information on the battery performance. Props to the OP; I will be asking a lot more information before I buy a battery powered device in the future.

                Sounds like I need to buy a “mr happy” with standard rechargeable batteries.

                • [Deactivated] on 06/10/2019 - 18:24

                  @try2bhelpful: Battery in the stick vac, ie a Dyson, has a thermal overload protection and a voltage cutoff (and more). The battery is also not user serviceable.

                  Apples and oranges.

                  • try2bhelpful on 06/10/2019 - 18:33

                    @[Deactivated]: All I ask is they provide, what they think, is an expected number of charge cycles so the consumer can make an informed choice. I don’t expect the battery to be user serviceable, but I do expect it to be fit for purposes.

                    It sounds like we need to be asking questions about the chargers, they are providing, as well as the batteries.

                  • elusive on 08/10/2019 - 00:21

                    @[Deactivated]: All Li-ion batteries sold to consumers should have protection circuitry, at the very minimum OTP and OCP. To do anything less is a fire hazard and I suspect (hope) isn't compliant with Australian standards.

                    That said, who knows with an ebay cheapie.

      • Scantu on 09/10/2019 - 02:37

        blackmail = if you do X I will tell people you did Y
        not blackmail = if you do X I will tell people you do X

        • [Deactivated] on 09/10/2019 - 08:30
          +1

          blackmail - to demand money or another benefit from (someone) in return for not revealing compromising or damaging information about them.

          You're thinking of slander.

    • Gaz1 on 06/10/2019 - 17:23

      But you only have 60 days to leave feedback.
      Whilst Ebay probably won't help after 60 days I have found Paypal very helpful finding a resolution after 60 days.
      Otherwise I would talk nicely to the seller to see if they can provide a compromise (eg new battery for half price).
      If al this fails you could mention the ACCC, etc although they probably know most people won't take it any further due to the time and/or cost involved.

      • try2bhelpful on 06/10/2019 - 17:29

        I think putting a time limit is wrong. If someone has a warranty for a period, and not allowing people to post in that whole time period, then the real feedback for the provider may not be known.

        • [Deactivated] on 06/10/2019 - 17:34
          +3

          I suppose the feedback is a merchant feedback and not a review of the product.

      • MagicMushroom on 06/10/2019 - 17:33

        That's a good idea, I will try that.

    • WhoGiveAShxt on 07/10/2019 - 04:15

      I am sure that there is many ways to screw with this company and they just don't see what is coming their way.

      A simple act in Internet might not gain any traction, but you never know.

  • bloom on 06/10/2019 - 17:34
    +19

    You bought from Edison, enough said.
    As schonky as they get from eBay, change their company name every few years
    Check out the epic reviews

  • brendanm on 06/10/2019 - 18:15
    +2

    $280 Chinese mower from a dodgy eBay company, what could go wrong?

    You probably only have a single dead cell, either replace it or balance charge it to match the others and see how it goes.

      • brendanm on 06/10/2019 - 19:02

        Op had better get onto some research, as it's going to be the only way to resurrect this thing. It's even only 2 amp hour and 40v, must have a run time of about 5 minutes.

        • [Deactivated] on 06/10/2019 - 19:05

          Hence why I strongly suspected repetitive over discharge.

          Even my Milwaukee 12AH don't fair well on the ol whipper snipper and very quickly drops below 18v. If that thing didn't have a cutoff, I'd overdrain that fuel brick everytime.

          I'd just dump the mower and get an Ego 56V. It's much more fashionable to grieve over an expensive mower vs this one.

          • brendanm on 06/10/2019 - 19:23

            @[Deactivated]: It should have a low voltage cutoff. I'd say it just has cheap rubbish cells, and one is dead and constantly under the cutoff voltage.

            Yes, op woild definitely get more sympathy if his ego mower battery died. That would be a sad occasion indeed.

          • t_c on 06/10/2019 - 20:01

            @[Deactivated]: ……

        • MagicMushroom on 06/10/2019 - 23:15

          So is there point buying another cheap battery like this?
          Also, Would one from Aldi be a better alternative?

          I might be moving to somewhere without a lawn in few years so don't really want to spend too much. Current one costed about $150.

          • brendanm on 06/10/2019 - 23:35
            +2

            @MagicMushroom: The aldi one would probably be better, at least they will give you your money back if it dies. Beat choice would be one of the cheapies from Bunnings, as they have the best returns and warranty process of pretty much anyone.

            You could pull your battery apart, if you have a multimeter it would be pretty easy to diagnose. From there you can replace the (likely) dead cell, or get someone to do it for a fairly low price, you will then have a working mower again for very little outlay.

  • [Deactivated] on 06/10/2019 - 19:12
    +3

    it does say the battery is not covered by warranty.

    I first became aware of this about 20 years ago. I was surprised to find that, in the fine print, warranty I think covered 3 or 6 months still on battery, back then.
    I assumed it was still similar, ie. Battery warranty period is quite short, compared to the product warranty period.

    I guess it could be classed as a consumable, providing the battery is easily changeable by the user.
    If battery was built in, I'm thinking they would have to cover battery for the full 2 years or whatever then, because if inbuilt battery completely dies, product is unusable.

  • nomoneynoproblems on 06/10/2019 - 20:33
    +9

    Mistake 1. Electric lawnmower.
    Mistake 2. Cordless lawnmower.
    Mistake 3. Chinese junk brand lawnmower.
    Mfw said Chinese junk brand squirm and does everything under the sun to avoid customer obligations.

    • jason101 on 06/10/2019 - 20:47
      +4

      I guess you’ve never owned an Ego mower.

      • whooah1979 on 07/10/2019 - 09:35
        -4

        We’ve never seen a professional lawn mower/gardener/landscaper use an Ego lawn mower.

        • brendanm on 07/10/2019 - 19:18
          +4

          This is because they don't have the ability to cut laws all day, they would both have to have a lot of batteries, and ability to charge them. Petrol powered mowers can be refilled in seconds. Two completely different use cases between professional and home users.

        • TEER3X on 08/10/2019 - 10:12

          I've also never seen a professional formula One driver drive anything other than an F1 car on the circuit. They must be on to something

      • spriggan43 on 08/10/2019 - 00:52

        Does anyone else cut their lawn at night?

    • Blunglefortness on 08/10/2019 - 15:56
      +1

      Your first two items just show you've never used a battery powered mower.

      I have a Ryobi 36V battery mower, and it's the best mower I've ever owned. Weighs nothing, is quiet, and the batter is enough for me to do my rear lawn even when the grass is 30cm long.

  • Herbse on 06/10/2019 - 21:28
    -3

    Two options.

    Accept the conditions and buy another battery

    Have a cry and demand special treatment

  • [Deactivated] on 06/10/2019 - 22:01

    Buy a hand mower. $99 from Bunnings. Victa. Problem solved.

  • H E B on 06/10/2019 - 22:30

    Reasonable or not I think we've seen a fair share of ebay 'warranty' claims not being honoured these days. Maybe see if you can strike up a deal with the suppliers for a replacement battery or learn your lesson and go with a brand name reputable mower next time. You do get what you pay for sometimes.

    • MagicMushroom on 06/10/2019 - 23:21

      I was only expecting about 2 years out of it, but sadly that was too wishful.

      • H E B on 07/10/2019 - 00:15

        Hahaha that's fairly positive thinking. I'd expect a little more than 12 months, anything more is a bonus when it comes to cheaply made chinese goods. Was just having a look at this deal for example the electric toothbrush battery failed in 4 months and this isn't the first time we've heard this for that type of toothbruth.

        Many ozbargainers complained no response previously to the same issue. What can you do?

        A bit unlucky but depends how much fight you want to take. No one is going to do it for your normally. I think to be fair it should be reasonable to expect the battery to last longer but the fact that they tried to exclude it earlier clearly suggests it's very poor.

        Tshow seems to say there's a high chance of user error as well. If they're a struggling small business I can understand why they just don't need to care about their reputation. Even if you take it to the ACCC a small organisation like this nobody is likely to follow up.

        Not that it makes you feel better my neighbour also bought some fancy mower from bunnings a little while ago. Failed just after warranty period and I'm pretty sure it was some Subaru branded engine one for closer to $500. We lent them ours for a while as the Mister felt bad even though he told them to buy a motorised brand name if he wanted quality.

  • [Deactivated] on 06/10/2019 - 23:01
    +1

    How much does a replacement battery cost?

    Edit : If I've read this correctly, it's $55-ish with code. Ask them for a discount.If they refuse just buy it.

    • MagicMushroom on 06/10/2019 - 23:22

      Thanks but looks like it's 20V instead of 40V.

      • [Deactivated] on 06/10/2019 - 23:23

        Sorry. In bed and not wearing my glasses…

        Edit : looks like the 40v is out of stock :(

    • WhoGiveAShxt on 07/10/2019 - 04:23

      How do you know this replacement would last another 10 months?

      It happen one already and you know how it goes with the seller about the faulty product

      I would just cut the loss and get a Victa from Bunning

  • Drj55 on 07/10/2019 - 00:27

    That thing is a toy. You have no hope of getting anything back for the batety.

  • curtturtle on 07/10/2019 - 08:13
    +5

    A manufacturer can say what they want in warranty terms. Doesn't make it legal or acceptable. I would contact NSW fair trade and then just destroy them on product review sites. Companies with little to no reviews can't afford to have 1 star reviews. They will need to do something or lose sales. 10 months out of a battery is pathetic.

  • curtturtle on 07/10/2019 - 08:15
    +3

    Next time go with Ryobi or a similar brand. When something goes wrong you take it back to Bunnings and the team there will just refund you.

  • TheBooleanOne on 07/10/2019 - 08:31
    +4

    A warranty statement by the seller does not change your rights as a consumer.

    You can lodge a claim with your state's Fair trading body and they might be more willing to budge. But I agree, you shouldn't have to ensure this.

  • backpaqer on 07/10/2019 - 08:51
    +1

    Is it definitely the battery and not the charger? I've got one of the early Bosch rotak mowers and the charger died after about 2 years and out of warranty. It looked like an expensive replacement required until I found a Polish bloke had a cheap fix that only required replacing a resistor and it was going again for $2.

    If it's the battery, I'd take it to battery world and see if they can rebuild it for you cheaply… If not, YouTube the hell out of how to rebuild your own battery. Chances are it's just chock full of 18650 cells anyway and it's probably only one cell that has failed. $5 fix.

    • CalmLemons on 07/10/2019 - 22:19

      are you in vic? where is this Polish bloke?

      • backpaqer on 09/10/2019 - 14:39

        I'm in Vic. Polish guy is in Poland. Found it in a Google search and then found someone who had translated his page.
        Here

    • bmerigan on 07/10/2019 - 22:30
      +1

      When has Battery world ever been cheap?

  • idonotknowwhy on 07/10/2019 - 09:15
    +7

    What's with all the "bend over and take it" comments?
    This isn't whirlpool!

    You can expect 300 charge cycles from a lithium ion battery before they start to wear out.

    If your phone battery died within a year, they'd repair the phone", which is exactly what Sony did for me years ago.

    Go with the ACCC comment mentioned near the top.

    I'd also leave a 1 star review on Google you help other people avoid these greedy thieves.

    I know never to do business with them now thanks to your thread. Good luck.

  • The tiger on 07/10/2019 - 09:26

    Next time buy your lawn mover with Ozito brand from Bunnings . They are very trustworthy and reasonably cheap too.

    • TEER3X on 08/10/2019 - 10:19

      What about this time?
      Everybody hates Harry

  • profar on 07/10/2019 - 09:34

    What your time worth ?

    If Jar right and its only $55 for replacement I'd take that route than $% ing around with the ACCC who will most like rule merchant with what covered !

  • p1 ama on 07/10/2019 - 10:55

    Should have just bought a normal petrol mower…

  • wallet72 on 07/10/2019 - 11:16
    +1

    take it up with the ACCC.

  • Roman Sandstorm on 07/10/2019 - 11:49
    +10

    @idonotknowwhy, @wallet72, and lots of others…

    take it up with the ACCC

    Stop saying this!

    By saying this, posters are just displaying their own lack of knowledge, and thus invalidating what they say.

    The ACCC does not resolve or even look into individual consumer complaints.

    The ACCC provides general advice regarding consumer protection laws (especially ACL).

    This is very clearly explained on the ACCC's website. They have a lot of helpful information. https://www.accc.gov.au/consumers/consumer-protection/where-…

    For the OP, and others in a similar situation, the process is this:

    1) Try and resolve the matter with whoever you purchased the item/service from. It helps to keep records of conversations, emails, etc.
    2) If not resolved to your satisfaction, contact your state's consumer affairs or fair trading department.

    If you contact Fair Trading before having tried to resolve the matter with the vendor, they will tell you to go back to the vendor.

    Australia has terrific consumer protection laws compared to most countries (I guess that is one (good) consequence of the 'Australia tax'), and the process is largely fair for both consumers and vendors.

    As for the OP, I think most of us on this forum (Tshow being the main exception) feel that 10 months is a bit skinny for the life of a rechargeable battery in a mower. Take it up with the seller. If they don't come to the party, go to your state's Fair Trading. It is possible that they may have previous history and experience with such items, and that Tshow may indeed be correct, and they may feel that 10 months is fair and reasonable. In such case then you would have to consider whether taking it to Small Claims/VCAT/your state equivalent, or heading down a path of social media exposure and poor reviews, etc. But it's also probably more likely they'd agree with you/us, and then possibly act on your behalf.

    • Clear on 07/10/2019 - 13:10

      There is a lot of enjoyment in telling people in price error posts that the ACCC do not investigate individual complaints, get abused, get downvoted and then the realisation that I was right all along!

Login or Join to leave a comment
Login Join