Our area ‘finally’ got NBN and now I have to pay more for slower internet with downgraded infrastructure. Yes. It’s insane.

Our ‘NBN’ is simply the old copper coaxial Foxtel/Tesltra cable they’ve repurposed for internet as HFC…. They’ve added nothing.

The thing is, Optus also has a coaxial network in my area that’s been around for over 20+ years….and has been offering great, fast internet for ages… I’m currently paying $60pm for unlimited 100Mbps and there is NEVER any congestion as few people are on it.

But now with the NBN… they are going to RIP UP the old Optus copper coaxial cable (to use elsewhere/sell) and force me to switch to the worse Foxtel/Telstra one….

So now, I have to pay $70pm (more) for 40Mbps (less than half the speed) and MUCH more congestion on EXACTLY THE SAME (Copper/HFC) INFRASTRUCTURE

Yes, you heard that right… the NBN is making me pay more for more congested, slower internet and DOWNGRADING THE INFRASTRUCTURE in my area from two cooper cables to only one…. they are not adding anything… just taking it away…

INSANE. What can I do to complain? The NBN is literally technologically regressive. Also, are my facts correct? I live in Slacks Creek QLD. Also, the reason I pay only $60pm for 100Mbps is due to a special, negotiated deal with Optus… to be fair, what I have left out is that I get only 2Mbps upload, while NBN is more…. but as I understand, this is simply due to software (is that the right term?) changes.

Comments

    • At least its underground,
      reducing the unsightly overhead cable possum highway is one benefit.
      I will seriously check out wireless before being forced off cable.
      The transmitters are close to me and with 5G coming …

    • OP has HFC, that doesn't really apply.

  • It's absolutely insane. They cancelled ADSL in our area 18 months or so ago and we have never been able to get the NBN connected - have connected with three different providers who say it's good to go and it never works - they send out technicians who say "ALL GOOD, SHOULD BE WORKING IN HALF AN HOUR" but refuse to stay to confirm it is working and it never comes up.

    The current one won't send anybody out, just wants to 'troubleshoot' telling me to turn the modem on and off again. Also says I can't be released from my contract despite never having provided the service.

    About to tear my goddamn hair out.

    • +5

      Go to the tio and you will be out in no time!

  • +13

    Well if you voted liberal you made your own bed. Sleep in it now.

    It's plain and simple. Liberals ruined labors NBN and if you bring cost into factor you're just as dumb as the liberals

    Cost of maintenance + upgrading the current network would exceed the total cost to do it the right way in the beginning. FTTP all the way

    Australia overall is behind, they even blocked Huawei from their amazing 5g tech. Pathetic.

    • -7

      Putting the government in control of a broadband roll out was a huge mistake right from the start.
      The cost blowouts and waste was inevitable.
      Like $91,196 for a single home with fibre to the premises (FTTP).
      It should have been organic growth using private enterprise as technologies changed and matured,
      and the taxpayer would have saved billions.

      • +6

        The whole reason Labor built the NBN was due to Telstra and others sitting on their asses and not keeping up with the pace of technological progress. Telstra refused to build any fibre because they would have been forced to share it with all the competition.

      • +7

        If Howard had split Telstra up and kept the network/wholesale arm, the NBN would not have been needed.

        • +2

          Exactly! we already owned the bloody infrastructure….. Liberal supporters make my blood boil.

      • How is that organic growth working out for you? Under the revised NBN companies can freely compete with the NBN yet you see that happening only in very specific situations (where is most lucrative).

        • -8

          Kevin Rudd was a fool.
          Government NBN turned into an expensive waste of money.
          Look at other countries like the UK, USA, Canada.
          User pays private enterprise works.
          Too many people here want others to pay for their broadband.

          • +6

            @jm48: Exhibit A) ladies and gentlemen! Wow.

            Government NBN is exactly what it should have been jm48.
            A national infrastructure project funded by the people and for the people. Not a profit exercise for the megarich to conduct backroom deals to rape as much public funds out of the system as possible.

            The exact reason Telstra should never have been privatised.

            The exact reason Commonwealth Bank should never have been privatised.

            The exact reason Medibank Private should never have been privatised.

            Any time something gets sold from Public hands to Private, WE LOSE!

            It takes away ANY incentive for competitors to offer a good deal.

            USER PAYS PRIVATE ENTERPRISE DOES NOT WORK

            You're the fool to believe that, not Kevin Rudd.

  • Somewhat same situation as OP. I was on Optus cable internet 100mbps before NBN came over to my area. Forced to move over to NBN HFC. I'm still paying the same price but with 40mbps speeds.

  • Hey mate I'm at Slacks Creek too ! And am on HFC I'm with Aussie BB paying $74 for 50/20mbs with 500gb and it's plenty fast to torrent, game and stream 4k etc but yes it does suck going from Cable (faster and cheaper) to this mess lol it just is what it is!

  • -5

    Yep, that's the NBN for you.

    The damned thing should NEVER have been built.

    • +6

      Wrong.

      The damn thing should have been built properly, instead of trying to incorporate ageing existing infrastructure.

  • Well to be honest, i'll be happy if they give me at least 1-2 mbs download speed. For the past 10 years or so i've been living on 500kb/s download speed, so hopefully when NBN DOES ARRIVE they can give me better than that.

    • Yikes that's terrible !

    • +2

      Are you sure it's not ready now and it's just taking a really long time for the notification email to download?

      • Been using the 'check address' website for the past 3,4 years. back in 2016 they hadn't got a 'planned date' yet, by 2017 it said NBN is planned to be available in Aug of 2018 and then when 2018 came around they pushed further to Aug 2019 and as of just 2 minutes ago it says Jan - Mar 2020. Although needless to say they did drop a letter recently notifying residents of construction work at night related to NBN.

  • You are not the only one. Any cable user would have gotten over 100Mbps download and NBN does not reach that.

    Premium speed only nets you more upload and less download.

    It is what it is. As always Aussies are always behind. Thank you for crap planning and eating taxpayers money by the government

  • +1

    It is really frustrating overall that such a great idea was completely stuffed up by politics, even reading people's comments here is a bit depressing when they don't realise what could have been.

    I managed to get lucky and receive FTTP where I live. It genuinely feels revolutionary when the internet is fast and you can stream 1080p+ content without issue.

  • +4

    Remember that it's Abbott/Turnbull's fault and vote Labor next time.

    • +16

      The problem is voters don't remember.

      • $444 billion to an organisation that never asked for a cent. Never applied for anything. Was just handed a cheque for half a billion dollars.
      • GST on all imports regardless of value because Gerry Harvey lobbied his Liberal mates to tax everyone.
      • Initially won office based on the fear of Labor Debt, and then promptly increased it threefold.

      But its ok, because they "stopped the boats".
      Half the population has no memory at all. They vote on election day based on lies and rhetoric. Labor had real policies, real direction, and a way forward on climate change and tax reform. Liberal's had NOTHING! A cruise control Government that continues to do NOTHING because half its party is ultra right wing and the other half is moderate- so they agree on nothing.

      I'm glad they are ones riding this mess into a recession. It's all on them. Can't blame Labor for this one!

      I can't wait for the next election and see what magic horse they are going to ride to win. No chance!

      • -4

        The problem is voters don't remember.

        Dont forget the LNP legalised same sex marriage.

        • +6

          Only after they wasted $120 million tax payer dollars to ask us all what should have been an automatic change to legislation.
          They can't make ONE decision on their own. Not one.

          • @UFO: After Howard legislated to say marriage was only between a man and a woman. Thus enshrining the right to discriminate against sections of the community based purely on their preference for another consenting adult. A bit like the white Australia policy or legislation that made mixed marriages illegal in the USA or apartheid in South Africa.

        • +1

          Dont forget the LNP legalised same sex marriage.

          The ALP would have legalised it as well, but without all the waste and idiocy. Let's not forget that the majority of the LNP caucus already supported same sex marriage anyway, so if both parties could just have a conscience vote, the issue would have been dealt with long ago.

          • -2

            @p1 ama: So what I was trying to convey was that people look past the bad, using SSM as an example, the huge waste of money, if there was some good achieved, same sex marriage being legal. And because people focused on the good they forget the bad.

      • +3

        Can't blame Labor for this one!

        Don't be so sure. Mental gymnastics is the only thing the LNP are good at.

        • +2

          Can't blame Labor for this one!

          Murdoch media will…They'll blame anyone to suit their agenda

  • I'm happy with NBN. Kogan/Voda HFC.. get mostly 45/15 for a reasonable price. Had issues last year but seems to have been sorted.

    • Its great when it works, but I'm having my second issue in a year with them and it's a pain getting it sorted. Yesterday they cancelled the NBN technician on us because Kogans technician booking system is having trouble with the NBN technician booking system. They cant even give me an ETA for when a tech will come now and advise there is no other way to book one. Most pathetic service.

      • oh don't worry I had my fair share when it was first provisioned. 10+ technician visits which was all NBN infrastructure related at the end. Kogan (really Voda) support center is actually pretty good but they may not have the best interface with NBN (guess). When I was having issues last year, I migrated over to AusieBB to sort this mess out as they seemed to turn things around pretty quickly.

  • I feel your pain. Best bet would be to negotiate a deal with nbn retailer.

  • +1

    Yeah welcome the billion dollar infrastructure rule in australia:
    If it costs more than billion dollars, expect shit in return:

    e.g. sydney tram network, M5/m4 Other tunnels, NBN, Shittyrail, Inland rail system, Jindalee Over the Horizon Radar upgrade , Snowy hydro 2.0,

  • +1

    Honestly my area has ADSL2 prior to NBN so im super happy i pay less and have much fast internet

    • +1

      Lol no idea why someone would neg vote you.

      • +1

        They probably got knocked back for a job on the NBN

        • +1

          Yup either that or just a hater. Or maybe both lol

      • Because whinging has become a sport in Aus, especially NBN. Yea we all know it's not great but the labor liberal stuff is getting tired and old. Come to a point where those who are actually happy with the service (large majority) will keep quiet fearing backlash.

  • +1

    OH DEAR.
    i posted about this BS few weeks ago and am still unhappy with NBN, not i just pay more for something slower but also not as reliable as the cable i used to had, next stop for Australia is dial up.
    https://www.ozbargain.com.au/node/468283

  • +12

    This is the Liberal's faster, cheaper NBN. Enjoy it.

    • And we were promised it "sooner" too. Everyone was to have it by 2016

      https://www.malcolmturnbull.com.au/media/better-broadband

      And in the near future, we have to pay for it all over again when we throw out much of what we currently have and inevitably upgrade to full-fibre just to keep up with the rest of the world.

      :(

      • +1

        That's future us's problem. Screw those guys!

  • I have been reluctant to move to NBN until I got a letter from Optus , states that our Cable Internet will be forced to be terminate in November - so I must act now … which I did , waiting for NBN to take over soon . Keep our fingers cross … we have no choice I guess .
    ( VIC )

  • +5

    In Australia, corruption is legal.

    • +2

      as long as your know how to structure (package) and present it properly

  • Going through the exact same thing except on $80/month and pretty sad, got cut off letter for November but could be "any time up to 6 weeks before" the given date.

    I am still in contract for this and I do not want to go with Optus for NBN, does this kill my contract?

    Another thing that annoys me is Optus reps assure me the infrastructure is the same and that my current coax connection will remain and won't use the Telstra one but I am extremely doubtful…

    • +2

      They are MOST probably wrong. Pure optus hfc areas were moved to fttc. Remaining hfc areas should be using telstras hfc network

      • +1

        Yep, I think so too, everyone I speak with is clueless. Will see how the contract termination goes, sure it won't be smooth…

  • Have been waiting for nbn for most of this decade tjinking that living 1.5km radius from the centre of melbourme a mere 20 mins walk that my premises would have nbn. However the nbn site syates that we will finally get FTTC laid next to the building by july next year.

    At more than 50+ wifi enabled devices my 18/1 real world adsl2+ connection which was great in 2008 is really struggling now, especially when everyone watches a different stream of some sort.

    Was expecting 75/8 from a 100//10 nbn plan but with fttc whats is the best that can be expected? There are only 10 units in this building for example.

    • 50+!!! What in the world do you have in your building? Or is this an office?

  • I pay $25 a nonth for DODO ADSL, I dont want NBN, but I think I am going to be forced to pay double

    • +1

      Its the same price! You're likely paying $30 to $40 for line rental to even get adsl

      • pretty sure dodo and tpg threw in line rental and landline monthly credit

  • NBN, what's that?

    There are houses on my street (~ 14km from Sydney centre) already already connected to NBN-HFC , but my apartment (where we had NBN contractors some drill through the basement carpark to run coax cables 6 months ago) is still showing an estimate of Jan2020

  • +12

    Thanks Liberal Government!!!

    Abbott and Co put the fear of God into everyone about "Labor's Debt for generations", and went for a crappy substandard model for NBN to try and save money.
    When they got in power, they INCREASE the national debt three-fold (and go completely silent on it due to the hypocrisy) and then completely stuff up the implementation of their junk internet project.

    The NBN is broken national disgrace, and the ONLY people to blame is the short sighted Liberal Government paying Telstra billions of dollars for a crumbling copper line network that was worth nothing.

    We all could have had fibre to the home. Now we are hamstrung by this expensive white elephant that can't deliver.

    I can't believe the Australian public rewarded these fools another term.
    What was it based on again? Economic management? A recession is coming you morons!!!

    • +1

      Another two terms. FTFY.

  • -7

    regarding your speeds, complain that it's not fast enough, send them screen shots of speedtest.org as evidence …

    As for FTTP / FTTN, FTTN was the smarter option …

    At the time, Labor was quoting 48bn for FTTP, liberal came in with 4bn FTTN, with FTTN providing minimum 25mbps speeds (upto 100mbps speeds) and FTTP being able to do 100mbps speeds for everyone …

    Since no one complained about the quotes at the time, it's safe to assume they both used similar costing models and quoted like for like … since FTTN has blown out to 60bn (and counting) it would be fair to assume that FTTP would have cost 15x more than quoted as well, so 720bn …

    Australia has 12.5m working people, so each one of them would have had to pay $57,600 for FTTP internet (even if they didn't want / need / use it)

    • -1

      as for future technology, considering the quoted speeds of 5g, what's wrong with FTTN & 5g from the node?

      • +1

        5G nodes still need a fiber backbone … they gonna have place nodes WAY WAY closer to each other compare to 4G for the "5g speed". At each street lamp for decent coverage and speed. The quoted speed is one user, what happen if you add 10-50 household per nodes or add some trees and walls. Also government blocked huawei 5G network, which mean 5G will cost more and potentially older technology installed.

        Even than, fiber still able to handle higher capacity/users than any wireless technology.

        • -2

          sure, 5g has flaws, but it's an emerging technology and could be used in combination with 4g … wireless just makes more sense in a country with a widely dispersed population (Australia) …

          • +2

            @weezlebub: No Wireless will be worst in the future, if the population continue to increase.

            You know there is certain limit/bandwidth we can transmit through each frequency.

            If there already issue with WIFI and existing mobile network in pack areas why do you think it will work reliably when population is expected to increase.

            It is impossible right now using existing 4G to power everyone home with decent connection speed. It would be same with 5G. For it to work reliably we need 5G base tower at each light post which require fiber backbone anyways. Why don't we just install it right into our home instead of using bulky and costly signal converters/switches.

            It will cost more implement 5G. Currently tree/rain/building will effect the speed. The larger bandwidth, the lower the range. You still need Fiber to each of these tower/nodes.

            • +1

              @[Deactivated]: I bet that the future will be, largely, wireless. People love to make predictions based on current technology and algorithms, however, development gets ahead of them. If we don’t need wire to the premises, and people can take their plan with them on the go, then that is what will happen. At one point there was a theory that you couldn’t go beyond 9600 bps, turns out you can. Wireless allows infrastructure changes without all that messy going to everyone’s house. Mobile phones were very limited, and very expensive, not long back. I’m sure the people looking at it originally had no inkling of the technology available today. Maybe not with 5G, but this will come. NBN technology will look like a bunch of 2400 bps modems that ended up in draws.

              • +1

                @try2bhelpful: Yeah largely wireless but you still need power these wireless devices/node/AP and have fiber backbone.

                NBN looks like 2400bps modems nows compare to fiber.

                • -2

                  @[Deactivated]: Don’t disagree on NBN. Yes the backbones will be fibre, or equivalent, but the “to the premises” bit would be largely wireless. No fibre/copper to maintain. If Telstra play their cards right, and don’t buy NBN, they could put themselves in a good position to setup a robust wireless system. However, I doubt the Government will let them.

    • +2

      You completely fail to understand the difference in models, including the revenue plan and maintenance cost.

      • +1

        Would you like to explain your perspective further?

        I have a little bit of background on the topic, but since you disagree, enlighten me :)

    • +1

      Since no one complained about the quotes at the time

      There were masses of technical experts and press warning the LNP government that their solution was going to be a nightmare. Turnball was constantly having to play down all the critiques of his approach.

      it's safe to assume they both used similar costing models and quoted like for like … since FTTN has blown out to 60bn (and counting) it would be fair to assume that FTTP would have cost 15x more than quoted as well, so 720bn

      Cost blowouts have mostly been due to the multi-technology approach that the LNP chose. Countries similar to Australia installing full-fibre networks have shown that the price-per-point budgeted for the original NBN was reasonable. There's even evidence that they may have over-estimated the line installation costs depending on whose assessment you believe.

      And when we inevitably go full-fibre, we have to pay billions more all over again.

      • +1

        If we went fiber we didn't have buy/use telstra shitty copper network.

  • +1

    i'm in the same situation. next year adsl is going to be cut off. i've got the choice of hfc or wireless i suppose.

  • +3

    I've no advice except to say it pains me to see people getting this rubbish tier NBN in 2019.

    I've got Gillard-era fttp NBN, and it's properly brilliant.

  • I live in Slacks Creek QLD

    Hi there neighbour.

    welcome to the world of the crappy internet of NBN. When we first got it we were told it had to use an old and broken Foxtel cable. after they "installed" they cut the old Optus cable. Turns out after getting a tech out, that could of used the Optus cable on the house for the connection not the Foxtel one. So yeah, the NBN is so outdated, they are using 90's tech, like you wouldn't be caught dead using a 90's brick today.

    • +2

      DOCSIS 3.0 standardized in 2006, 3.1 released in 2013… hardly 90s tech.
      People love to say "fibre is better, it has no limit except the speed of light". Meanwhile HFC tech has consistently improved by a magnitude of 10x every ~5 years…

      • People love to say "fibre is better, it has no limit except the speed of light". Meanwhile HFC tech has consistently improved by a magnitude of 10x every ~5 years…

        But isn't the current upgrade path for DOCSIS only possible through replacing chunks of coax with fiber?

  • Don't worry in a few years we can all switch to Musks Starlink and NBN will be obsolete :)

    • Surely we are all hanging out for SkyNet.

      • +2

        SkyNet refuse to operate in Australia, due to our super slow NBN.

        • +4

          The T1000 would fail to reboot after a firmware upgrade on the NBN fails to complete due to drop out.

          We'll be fine… it's the poor robots trying to connect to our defence systems that will suffer.
          Poor robots. Won't someone think of the robots!

          • +1

            @UFO: Genuinely LOL. The robots standing there with their display saying “buffering”.

  • +2

    Move to a different country so you can get 1GBits download / 600Mbits upload. Bye bye Optus, bye bye Australia.

    Yes, our NBN is a joke. Not only do most of us get 1 choice only, the speed is also a joke.

  • +2

    other countries already have 2Gbps and here we are stuck with 100Mbps. what a joke.

    • Correction. It’s 40Mbps now. We are worst than 3rd world countries.

  • +1

    lol no point complaining now that it's all done and dusted. This is old news - 3-4 years ago this was a current issue.

  • +1

    This is what you get in a socialistic planned economy. Obsolete tech without options.

  • -4

    First world problem. At least you have nbn options. In some parts of Australia they can only get satellite and costs them a fortune.
    What’s the point of this post?

  • +2

    You can negotiate these things. We did with Telstra when we moved over. Basically said we want to stay on the same plan. As other people have said though, the offer you have is very generous and likely won't last forever. You should be happy you could maintain that discount for so long.

    If you're concerned with the quality of your other cabling, you could ask for it to be removed (assuming you don't use it at all), prior to ordering NBN. Then they'll have to install a new one. You could also ask them to put the cable point in another location during installation.

  • +2

    I'm with fozzie. Aussies outside a few privileged zones in capital cities have endured flakey rubbish copper DSL speeds in regional AU for the past decade until NBN arrrived, yet I didn't hear your bloated selfish whinging from here then about how advantaged you were in Slacks Creek and how unfair broadband delivery was in AU.

    Self-serving Turnbull was and is a t*rd AFAIC, and as a result AU's high speed broadband is the laughing stock of the techno world, but the OP with his bleating now he's personally marginally affected garners no sympathy here. Be grateful you're not back stuck with DSL delivering 264kbps …if you're lucky. Then you might have something valid to whinge about.

  • See if you can negotiate better. I'm on $90/month with Telstra and free speed boost included and sim card backup on the device (though it's much slower if it kicks in). Just ran speed test a moment ago and got 94/36. I'm sure I'm paying a premium being with Telstra.

    The improved upload is great if you're into photography. Photos don't take hours to upload anymore.

    • You're on Telstra NBN and before you were on Telstra broadband? So same cost yet similar DL and faster UL?
      I have fast DL atm and worried if I change to NBN i'll then have way slower DL.

      • Yeah on cable I went from similar download (maybe a little bit faster in the end as they were trying to stop people switching as they couldn't keep up with demand). And slower upload.

        • Telstra offered me the same deal, already on cable with free SB. Would you recommend switching now or waiting 18 months till I'm forced off cable?

          • @maybeamacy: I didn't need it per say but I switched early for a few reasons:
            1) Establish speeds and complain early if there are problems.
            2) Wanted to know what out of my hardware would and wouldn't work.
            3) Wanted the upload speed (for photography hobby and work).
            4) Wanted to secure "free speed boost".

            Your circumstances may differ.

  • I'm on telstra broadband and want to keep it for as long as possible. When NBN is in my area, how long can I stay on broadband until I'm forced to change?

    • I beleive the rule is 18 months from the time it becomes available. It appears they send notification when cut-off becomes close but I'm not sure if you should rely on this.

    • it gets turned off within months

  • I negotiated and got $90 unlimited data with nbn100. Hopefully works out ok, but I can already anticipate the problems where I have to keep calling back and showing them the logs of the conversation I had.

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