Third-Party
Items added to cart before clicking through from Shopback are not eligible for Cashback
Cashback is tracked within 4 DAYS from day of purchase
Cashback is only payable on order value (excludes taxes, shipping and packaging costs)
Pre-orders are eligible for Cashback provided the item is scheduled to be shipped within 60 days of purchase.
Purchases made on the Amazon App are not applicable for CashbackIMPORTANT: Only add items to your Amazon cart after Activating Cashback on ShopBack
To ensure cashback successfully tracks, empty your Amazon cart before you Activate Cashback via ShopBack. Only add items to your Amazon cart after you've Activated Cashback through ShopBack.
To ensure your Cashback is successful:
- Ensure that the cart in Amazon is empty before clicking through Shopback
- Clickthrough ShopBack again if there's any error
- You must click through Shopback to Amazon Australia every time you make a new purchase.
- Please note the use of Adblock software may affect your Cashback claim. If installed, please disable your ad blocking software entirely during your shopping sessions.
Cashback is not qualified for:
- Items added to cart before clicking through Shopback
- Returns, exchanges & cancellations
- Gift cards purchases and Prime membership and purchases made on the Amazon App
- eBook purchases not available for Cashback
- Purchases paid with gift cards/Amazon credit & Promo codes or Voucher codes not approved by ShopBack
Mod 26/4: Users are reporting receiving 6% instead of 12% cashback, see here. We recommend you contact Shopback or wait for further correspondence.
Hey guys,
Something important to bring up - we've identified that Amazon has had a tracking issue with orders from the 16th of April up until earlier this afternoon.
We've received confirmation from Amazon that it was resolved earlier this afternoon, but we will be monitoring this matter closely over the next few days. Now unfortunately, this does mean that your orders may not track so we're working closely with them to sort this out.
If you do not receive cashback for your Amazon purchases within 4 days, could you please complete this form or forward your order confirmation email(s) to [email protected]. I've advised the team to put this matter as a priority to resolve.
Any questions, please let us know - will be here to assist.
This isn’t the first time Shopback has had failures with tracking Amazon purchases. The frustrating part is the long delays or inaction when completing the form. I hope it is treated as priority as you mention otherwise I’ll be sticking with Cashrewards for future deals.
There's been alot of orders from Amazon since the last few days….(12% cash back)
Why does it take up to four days to even show up as pending on our accounts.
Surely it should be much quicker than that.
It takes up to 4 days because there's a manual process involved.
Unfortunately there isn't an automated method to feed Amazon cashback to accounts yet, so we first need to wait for Amazon to give us information about the sales that tracked first, then we're able to feed it back to customer accounts.
This is very disappointing. I have purchased a lot of items from Amazon in the last 2 days. It will be very tedious to complete the form one by one and also have to attach third party invoices which have to be requested separately. Are you able to let us know the extend of this issue? ie how many were not tracked?
I know it's disappointing, especially when it's during a major week for us + while we're doing an upsize for them.
As mentioned above you have two options, to either submit the form, or forward your order confirmation email(s) to [email protected] which you should do the latter instead given you've placed multiple orders.
We don't know how many orders yet, but we know there wasn't a complete break on Amazon's end that caused 100% of the orders failed to track, as some did track. We're currently now working with Amazon to recover a list of transactions that didn't track for us.
Just Amazon? Or other stores? Again, I'll ask, why does it take up to 4+ days for it to show as even 'pending' on the SB account.
The other annoying point, is why doesn't the original purchase value show up on each transaction? As the way CR does it. Makes it easier to follow which is which?
I received today, an email from SB saying my cash out was successful. This concerns me since my last cashout I requested to my bank account on the 5th April, 15 days ago.
@Spending2Much: As answered above we need Amazon to give us the details about the transactions, and it does not come through straight away. Tracking varies by store due to their tech and how they are integrated to track orders - refer to "Cashback Info/Details" on each store page for tracking times.
This is the way it's always been and I completely understand why it'll be useful to have a purchase value. We've recently had a few requests for this feature and as such has been forwarded to our product team to look at.
For the cashout email, this also sounds like the email went out a bit slow in which I'll have to raise with our finance team. Thanks for your feedback regardless.
Does this include public holidays? I placed my order on 18 April. I just submitted a claim anyways.
I just submitted a claim as it is missing in my account.
Still haven’t heard anything from ShopBack