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Staples AU Online Free $20 Voucher [Issue Resolved]

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Staples AU Online Free $20 Voucher [Issue Resolved]
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dman801 on 17/05/2011 - 11:58 staples.com.au (12621 clicks)
Last edited 02/06/2011 - 22:39 by 3 other users
GAME20

MOD: Please note that users here have reported:
- system issues
- accounts no longer accessible
- user information may be exposed
- being told that, something went wrong with the database yesterday, a lot of information was lost, Staples are working to recover the information, meanwhile new customers are being assigned id numbers that actually belong to customers created just before the big crash and then the new id numbers are hooked up to the old history -> new customers can see other people's data

update:
- some people are now reporting that they can get back into their accounts though they can see other people's accounts
- some people are also reporting that they've received their orders now

update 20 May 2011:
- people are reporting items received
- people can use the code, though it may be better to play 1 round of the game (you don't have to win) and have them email confirmation of the eligibility to you

Link now changed to the link to the game

Shalom guys, this is my 48th post please be nice/nasty - whatever you want.

Potentially get 1TB HDD for $35, or a lot of Lipton Tea, or 5 reams of paper and some pens for free.

Free $20 Staples.com.au voucher when GAME20 is entered at checkout. Orders over $55 will get free delivery via Star Track Express.

Cudos to Breadie for pointing it out on a previous thread.

Other Staples

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closed Comments

      • SomeGuyOnOzB on 18/05/2011 - 01:06

        I hear Horlicks is good … :P ;)

  • DEvok on 17/05/2011 - 22:27
    -6

    alfy, no… u read the tittle SAYS expires 31/05/2011 …

    • alfy on 17/05/2011 - 22:30
      +4

      Troll? The voucher has been abused, so I believe it has been pulled off the site.

    • Ughhh on 17/05/2011 - 22:38
      +1

      Read what others have written =.=

  • theworks on 17/05/2011 - 22:29
    +2

    What a bad move! I can understand them canceling the deal but it was their mistake to begin with so im trying to understand how they can justify punishing us by cancelling our accounts?

  • citybargainhunter on 17/05/2011 - 22:32

    My a/c is still there, only ordered the HDD with the discount code. Fingers crossed they will actually honour it. I am so nervous and excited as the same time.

    • stirlo on 17/05/2011 - 22:52

      what time did you register? what time did you order?

  • stumo on 17/05/2011 - 22:32

    Wait a second…
    Some people have already got the shipped notification. So if staples delete their accounts on them, they have no proof that the item was shipped. So those people could claim their money back and get a free HDD etc. (if they were willing to fight fire with fire).

    • Ughhh on 17/05/2011 - 22:42

      Is it possible that they sent the 'dispatched/shipping' notification without the item actually being shipped yet? From what I remember from a COTD ex-employee's blog, COTD apparently does that sometimes.

  • alfy on 17/05/2011 - 22:32
    +10

    Everyone should just chill till tomorrow morning, when people can email and ring their support team. Till then, no one knows anything.

    • Hintswen on 17/05/2011 - 22:36
      +3

      Yeah I guess you're right, there is the small possibility something went wrong and they had a database rollback. Doubtful though.

    • accc-free on 17/05/2011 - 22:42
      -2

      No, you are wrong.

      Staples purposely cancelled all accounts & are not sending anything in contravention of a contract.

      It is illegal.

      • Semi.One on 19/05/2011 - 20:59

        OMG, you are one super blood sucking leech. Are you that completely bigoted? You are one seriously sad little person.

  • oz-dxer on 17/05/2011 - 22:33
    +3

    Has anyone that played the game, won and registered then recieved the email been able to use the $20 voucher?
    maybe all those who just used the voucher from this post, didnt meet the terms and conditions of the voucher discount, which may make your discounts invalid.

    All my items have arrived safely this arvo, 1tb hd, 250 teabags and a box of A4 paper.
    i can still also log in without issue.

    • watwatwat on 17/05/2011 - 22:37

      I think this is the most plausible explanation so far.

    • gummibears on 17/05/2011 - 22:43

      "My account has been deleted too. I only ordered the hard drive, and I even played their game to get the coupon to my e-mail." - JasRulz63 (from above comment)

      • JR63 on 17/05/2011 - 22:50

        My thinking is they deleted/disabled all orders within a specific time frame rather than being more specific.

        • gummibears on 17/05/2011 - 22:52

          Yup, my thinking also.

    • SomeGuyOnOzB on 18/05/2011 - 13:44

      I played the game, I put in the order and mine was delivered.

      I put my order in though, after the original thread (HDD on special) and before this thread were created.

  • cuteduck on 17/05/2011 - 22:37
    +1

    Mod… should mark it on the title..GONE BURST or OZBARGAINED! to avoid misleading..

  • alfy on 17/05/2011 - 22:38

    What would be interesting is people giving a timeline of when they ordered, whether they got a payment received and shipping confirmation email and whether they can log in right now. Might become clear at a certain time where orders won't be fulfilled. Or we could just wait 10 hours.

    • Hintswen on 17/05/2011 - 22:42

      I ordered and received my invoice at 1:19PM. I joined the site roughly 15 minutes before that.

      No dispatch notice as been received and my account is "Deleted".

  • stirlo on 17/05/2011 - 22:44
    +4

    I sincerely hope they just have the account system down for maintenance… Deleting accounts would be an absolute disgrace. Although this deal was particularly good its not really a one off… they have had good deals available before just they were NSW only. :( I will be contacting them and proving that I did not abuse the coupon (create multiple accounts) and I hope they still honour the order I placed.

    Oh btw I ordered the 1tb at 2:25 and received a confirmation email but no dispatch one…

  • cuteduck on 17/05/2011 - 22:48
    +1

    The game is back online..

  • dirtybird on 17/05/2011 - 22:49
    +1

    Looks like my account was deleted also and I was looking to use Staples for the office having used them quite often overseas. I thought the $20 voucher would have kicked off first order nicely but this is just piss poor service.

    Not the op's fault, the deal was good.
    I'd say whoever is running the website down at corporate express have nfi what they've done.

    I've emailed their customer support.

    • oz-dxer on 17/05/2011 - 22:53
      +1

      maybe if you have just joined today during this massive ozbargain punishment of the Staples site it is just bad timing.
      I have only had two orderes so far with Staples but both have been perfect, including this 1Tb hd offer.

  • fma007 on 17/05/2011 - 22:50

    Well.. i got an email saying my card has been charged and its on its way.. however i can't log into my account. I did pay 55 for the hard drive though.

    Hopefully they just have a system problem. They were running slow as hell all day.

  • robinsoa on 17/05/2011 - 22:51

    Not ops fault, but voucher not working = neg

  • stumo on 17/05/2011 - 22:51
    +1

    Mind you, their website has been hella slow all day. Maybe they had to rollback or something? That would explain a few things like prices changing, and the site seems to be fast now.

  • spritz on 17/05/2011 - 22:54
    +1

    yeah, code applies again

  • cwongtech on 17/05/2011 - 22:56

    LMAO CODE BACK UP

    • motlking on 17/05/2011 - 23:19
      +2

      dodgy, code works again but some discounted items have gone up in price!! bait and switch

  • Harold Halfprice on 17/05/2011 - 22:56
    +4

    My account has too been deleted, or so it seems.

    I have a printed copy of the invoice, stating that I have paid and purchased this item. I will be contacting staples, and will take action if necessary.
    Pretty sure what they have done isn't legal?

    Either way, shit's gonna go dowwwn!

    • Ishadeon on 18/05/2011 - 02:05

      I realise you have already given a +ve. For you I shall give a neg. Sounds horrible. I would be ticked off too.

  • gamesmaster on 17/05/2011 - 22:56

    Here's the ACCC complaint link: http://www.accc.gov.au/content/index.phtml/itemId/54217

    Our credit cards have been charged. Sigh, looks like they can't honor their deal.

  • Kranbone on 17/05/2011 - 23:09
    +4

    Ozbargain strikes again.

  • Dan_ on 17/05/2011 - 23:10
    +21

    brb, getting my torch and pitchfork.

  • Ughhh on 17/05/2011 - 23:23

    It worked again for a minute, and when I clicked on 'continue shopping' and went back to cart, the total cost went backup…and said the coupons already in my basket and used…um no? O.o

  • [Deactivated] on 17/05/2011 - 23:27

    This isn't a database rollback, I think; I ordered from them a few months ago when they had a $10 voucher (http://www.ozbargain.com.au/node/38602), and today was my second order with them, but now I find my account has been deleted too. Such a poor way of handling this situation on their part, and I certainly won't be shopping with them again since they've made themselves clear that they no longer want my business.

  • jv on 17/05/2011 - 23:38

    my account doesn't work either but i have an email from them confirming my purchase, charging my credit card and confirming order has been dispatched…

  • pinchies on 17/05/2011 - 23:42
    +2

    They have made a mistake - they deleted the users which were recently added in the wrong way - I think my new account has the ID number of someones old account.

    I created a new account, and found that the coupon didn't work anymore. I looked in the order history for my account and I see "Verbatim 3.5 External Hard Drive" with the coupon used! I am seeing their order, and I can't use the coupon myself!

    This means that they haven't deleted your orders, and I don't expect to be shipped a free 1TB hd, but we'll see….

    • jv on 17/05/2011 - 23:46
      +1

      They have made a mistake - they deleted the users which were recently added in the wrong way

      they probably have the work-experience student working on their DBA team…

      • pinchies on 17/05/2011 - 23:47

        And running their server on a hp microserver…

    • [Deactivated] on 17/05/2011 - 23:58

      they deleted the users which were recently added in the wrong way

      My 3 month old account with them was deleted today, too, though — this was my second order at Staples.

    • watwatwat on 18/05/2011 - 00:04

      lol nice find pinchies. I just registered another account and in my order history is a tape dispenser and keyboard cleaning formula. Their system must be pretty screwed up now.

    • fma007 on 18/05/2011 - 00:12

      LOL good one pinchies. I just tried it. Signed up a new account and had no history of orders, however i have someone elses info because i've got a hard drive in my cart and the 20 voucher applied LOL.

  • noise36 on 17/05/2011 - 23:50

    I just got here…is it a waste of time?

  • Turd on 18/05/2011 - 00:10
    +1

    OMG wtf I cant use coupon in order history it says i ordered the HDD But I didnt!

    I wanted to buy the paper!

  • StewBalls on 18/05/2011 - 00:14

    Hmm, same here; account deleted apparently, order confirmation email & CC charged!

    I'm happy to give them the benefit of the doubt until I hear otherwise; but if they're gonna reneg I'll be wanting some pretty bloody clear communication about what's happening, an apology & a refund…all done pronto!

    I also printed the 'order confirmed' page, they'd better have a pretty plausible exit clause if they're really cancelling everyone! ;)

  • fma007 on 18/05/2011 - 00:14
    +1

    Everyone.. If it says you've used the coupon, i think their system is screwed. If you've signed up tonight, i think you've been assigned someone elses history in your account. Therefore you can see there orders if they've made any. If there are no orders in history then check your cart! theres prob someone elses cart there lol

    Whatever it is… somethings gone to sh#ts with their database.

    • Turd on 18/05/2011 - 00:26
      +1

      A simple incorrect INNER JOIN on two Tables in their ORDER databases.

      FFS their DBA sucks! I could do a better job!

  • Turd on 18/05/2011 - 00:15

    Bah this sucks cannot use the $20 off..

    I was all ready to buy a box of 5 A4 papers + one pen and now it doesnt work :(

  • sushiyasha on 18/05/2011 - 00:34

    Item Price inc GST Quantity Price inc GST
    3M Heavy Duty Scrub Sponge Pack of 4
    Item Number 87186899
    $5.15
    1 Pack of 4
    1
    $5.15
    $0.50

    Glad Wave Top Kitchen Tidy Medium/27lt Roll of 50

    Item Number 86777060
    $4.25
    1 Roll of 50
    4
    $17.00
    $1.65

    Whose order is this :D ?

  • keno on 18/05/2011 - 01:08

    Coupon code is working and the game is also back up.

  • molla22 on 18/05/2011 - 01:22
    +3

    my credit card has been charged but account is deleted - i also refreshed the page and got random info about someone elses order which included their private details…this is a big concern!!

    • sassypants on 18/05/2011 - 01:33

      wait, since when have people been able to see the private details of other customers?
      What private details could you see?

      • Ishadeon on 18/05/2011 - 02:07
        +1

        'What private details could you see?' sounds dodgy. But then I realised your concern may be genuine rather then identity theft

        • sassypants on 18/05/2011 - 02:10
          +2

          Im not after specifics. I'm more concerned about what TYPE of information of mine is now being viewed by other people on the site.
          ANY private information being viewed by unauthorised parties is a concern however I'd feel a LITTLE better knowing if it was just a name/address as opposed to my full credit card details…

        • arcticmonkey on 18/05/2011 - 08:10
          +1

          I'm wondering this too. What details were revealed?

    • annoynimous on 18/05/2011 - 04:29
      +1

      dude, i hope your not seeing credit card numbers or else this gonna be as shit as the PSN fiasco

  • daydream on 18/05/2011 - 01:38
    +2

    Given the above reports of the apparent state of their system they might have to start taking orders via pen/paper (since they get those cheap) ;-)

  • dvd107 on 18/05/2011 - 01:48

    Bad Form…Never shopping here again

  • Adamiam on 18/05/2011 - 02:03
    +1

    Wondering if I should redo my order now or not..

  • VRZ on 18/05/2011 - 03:48

    so has anyone recieved anything yet?

  • annoynimous on 18/05/2011 - 04:23

    Thanks again for shopping with Staples. A tax invoice will come with your order but in the meantime, here's a little reminder of the order you just made:

    Your Order ID is xxxxxxxxxx and your PO Number is

    Item Delivery Price Inc GST Quantity Total Inc GST Price
    Verbatim 3.5" External Hard Drive USB 3.0 1TB PLEASE NOTE THIS ITEM IS STRICTLY LIMITED TO 1 UNIT PER CUSTOMER
    Product reference WW18707097 $49.99 1 $49.99
    - $20.00
    $29.99
    Sub Total $29.99

    Buy any select box of A4 paper and receive $10 off - Not valid with any other offer. One coupon per customer. Only valid for residents in NSW/ACT/VIC/TAS/SA
    Code :BOX10
    $20 Voucher - Vouchers can only be used once per customer and any unused portion of the value of the voucher will be forfeited. Only one voucnsferable for cash. Voucher will be applied against value of the order (excluding and applicable delivery charges). Delivery charges may apply. Voucher code must be entered at checkout to redeem offer.
    Code :GAME20
    Delivery Charge $5.50
    Payment method: Credit Card Order Total Ex GST $32.26
    GST $3.23
    Grand Total Inc GST $35.49

    I used a visa debit but there were no charges yet.

    Account got deleted. Very nasty, first time with Staples too :O

    I would have preferred if they sent an email saying that due to some error in advertisement that they cannot honor the deal, like what amazon does sometimes -__-
    Giving me a cold boot is like asking me to GTFO from their store forever, shrugs

    • blueskywalker on 18/05/2011 - 05:49

      Mine deleted as well, I paid $14 for coffee. I've got the confirmation email. What a shame!

  • rack on 18/05/2011 - 06:33

    hopes the orders get delivered today. They delivery page does say next business day delivery if order placed before 3pm.

    Also if anyone can find any personal infor of anyone else please take a screenshot of it and maybe try to pass it on to the original person. It'll teach these guys a lesson if they screw up.

    • Turd on 18/05/2011 - 08:29

      Report them to the ACMA, breach of privacy.!

  • keano1 on 18/05/2011 - 06:49

    they deleted me the f***ers!

  • tyler.durden on 18/05/2011 - 07:35

    ironic,
    they are advertise on the kyle and jackie o show, this morning.

  • Hintswen on 18/05/2011 - 08:09

    All our customer service reps are handling other calls and will be with you shortly

    Is everyone calling them? :D

  • Hintswen on 18/05/2011 - 08:17
    +2

    So I called up, my email exists in their system, but when he tried to reset my password it wouldn't let him. He looked up the name on the account and I think it had 2 names (mine and someone else) Left my mobile number with them and they will call me back.

  • bashar20 on 18/05/2011 - 08:31

    I just called and tehy said its a databse glitch. and tehyw ill call me once this is sorted.

  • theworks on 18/05/2011 - 08:33

    Yep called up also, said they would call back.

  • bashar20 on 18/05/2011 - 08:33

    I should have asked about the status of my order as I didn't receieve an email saying it was dispatched.

  • theworks on 18/05/2011 - 08:39

    I'd assume that they had an unusal flood of orders and couldnt pack and send them immediately (not enough man power), coupled with a database fail (because of the traffic??).

    Or

    Theres the 'other' explanation and theyre covering their ass

  • tooten69 on 18/05/2011 - 08:48

    i guess we will start knowing today.. some people should get there orders!

  • mini2 on 18/05/2011 - 09:02
    +1

    For those who's suspected that their account have been deleted, can you login this morning? I can't :-(

    • Hintswen on 18/05/2011 - 09:19

      I can't.

      • gstfree on 18/05/2011 - 16:32

        nor do i.

  • keno on 18/05/2011 - 09:20
    +8

    Everyone take a deep breath, they have clearly been inundated by ozbargainers yesterday and their system has been overloaded. Give them a chance to get things right, it's only stationery!!!

    • bashar20 on 18/05/2011 - 09:21

      yeah no need to negative the deal yet.

      • tooten69 on 18/05/2011 - 09:27

        i agree, by the end of the day we will know if we need to take it further or if we will all smile and go yeah i got my coffee and hard drive! lol ps i even have toilet cleaner in my order!!

        • bashar20 on 18/05/2011 - 09:34

          does the drive look good?
          what time did you place ur order?

        • IanPlatypus on 18/05/2011 - 11:08

          I had hdd, toilet cleaner and bin liners.

          Nothing suss :)

    • Hintswen on 18/05/2011 - 09:27

      It's only staples, not stationary.

  • sash213 on 18/05/2011 - 09:35
    +1

    I got someone else's personal details.

    not their password but their secret question and answer, their name, address and phone number

    • joeechick on 18/05/2011 - 09:40

      Eep, that's a worry :(

      • sash213 on 18/05/2011 - 09:43

        I can also place an order with all their details pre-filled but not their credit card. So I think credit card details may be safe.

  • sash213 on 18/05/2011 - 09:36

    Edit: That makes no sense,

    I mean we should contact Staples have access to all accounts frozen until they fix this huge issue.

  • prankster on 18/05/2011 - 09:37

    looks like the 1tb sold out?

  • joeechick on 18/05/2011 - 09:38
    +4

    Called this morning, the order is there, just my account is not. Advised HDD will be shipped today, arrive tomorrow.

    And no, I can't log in either.

    • alfy on 18/05/2011 - 09:42

      Good news. What did you order exactly?

      • joeechick on 18/05/2011 - 10:02

        HDD @ $50, using the $20 voucher

        $30 all up + 5.50 shipping

    • bashar20 on 18/05/2011 - 09:42
      +1

      See guys told you there is no reason for negatives.
      They were just ozbargained.

    • agentsmithy on 18/05/2011 - 09:47
      +1

      I got the exact same message. they said they had a DB failure and lost lots of peoples account info. They are currently recovering the data. But that the orders are fine and they will be shipped out today.

      I still cant login yet.

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