Change of Mind Returns. What to do?

Not sure where to post this question as there seems to be no general forum for the actual act of shopping online and issues related to it. But the product is part electronic/part household.

The story is, my girlfriend purchased me a gift. She is certainly not an online shopping expert.

Her avenue to search for the gift was on facebook. Which led her to a seller in oz that retailed a bunch of general categories of products you see on ebay (imported from china and then resold).

So i am annoyed she bought an electrical good from this small seller who has a small website and the only shopping feedback is on facebook and the comments suggest the "reviews" are made by relatives or friends, not true shoppers.

I am annoyed that the sellers website does not detail a returns policy and you need to ask them.

I am annoyed the the seller sells this particular item at 30 to 40 percent higher than other more established shops do. Eg 140, sellers price 240.

I am annoyed that after she asked to return the item the seller is saying they can refund but will charge the initial shipping as 20, restocking fee as 40, and reurn shipping as 20. So the refund is 240 - 80= 160 refund.

Currently the item is at our post office and we have not picked it up.

I was thinking along the lines of not picking it up and having it returned to the seller by aus post automatically? Is this viable?

The only potential hood thing about this story is my girlfriend paid via PayPal so i think that entitles us to a few benefits?

Is it possible we can open a dispute or claim?

Anyway i have not dealt with this sort of thing as i buy from the right sellers, so your help is appreciated in this uncharted territory.

Does hearing this story annoy the thrift conscious people on here as much as it annoys me? :)

Thanks for your help

Comments

    • +18

      I am glad I am not your GF :)

    • +10

      c. Who says im not entitled to a change of mind refund?

      ACL says. The store says. We says.

      "Generally, a store does not have to give a refund or replacement if a customer simply changes their mind about a product." - (Source](https://www.commerce.wa.gov.au/consumer-protection/consumer-…)

      Many sellers offer this on their products so why am i not?

      You're not a seller. If you were, you could offer it. You're a customer (well, your girlfriend is..), you are entitled to do your due diligence before purchasing.

      As many people have already mentioned. Don't attack or get annoyed. If you want to change 'family members', then educate them.

      Facebook ads are exactly that.. Advertising. In this case, the advertising works. They put an 'offer' out, your girlfriend accepted the offer.

    • +1

      A) You asked where she got it from then proceeded to complain about the price rather than check out the warranty. No offence but you really should’ve stuck with the warranty.
      B) Perhaps, but you are not helping her feel any better by going on about the price.
      C) The sellers may offer it, but you aren’t entitled to it.

      My man and I are very practical, but I wouldn’t even check up if he decided to buy me something.

      Seperate the bargain hunting from the present receiving.

    • +1

      so ur gf thought u were worth the price tag and u shut her down by lecturing her about how she could have gotten cheaper elsewhere? Holy shit………….if i had a gf who would buy me $240 products because i would feel great about how highly she thinks of me! …and how i would repay her back……..

  • +6

    What was the item?

    Gold plated fidget spinner?

    Deluxe tamagochi?

    • +4

      But the product is part electronic/part household.

      Vibrative butt plug.

      • I'm starting to think it might be a sega megadrive classic or nintendo classic.

        Dude wouldnt be easily annoyed if he received your suggestion. Price wouldn't matter, only battery life.

      • is the plug too big or too small?

  • +7

    I am annoyed that this was posted.

  • +14

    I'm annoyed for your girlfriend, she tried to do something nice and this is how you react? Did you even say thank you?

  • -5

    Haha of course i said thank you. I always know iys the thought that counts more than the execution.

    My outrage is primarily targeted to facebook businesses with huge markups, fake reviews from relatives, unstated return policies and cloudy warranty statements.

  • +1

    For non faulty return, unless seller specify free shipping, the original shipping is non refundable. Buyer also responsible for return shipping. To just ignore the item awaiting collection or refuse it, on accepting the return, seller will also pay return shipping - for eParcel business customer it's usually around $10, this kind of cost is also you pay.

    Restocking fee is pretty legal, I think as long as it's reasonable, up to 20% is quite ok, even most brick and mortar stores or major online retailers don't do that.

    I'm guessing you don't even like the gift, thus why you want to return it, then find out the cost and everything. If you do like it, usually the cost is not an issue.

    • -3

      Thanks fox for some tangible info.

      The seller specified free shipping. Is there a website link to info that i can use to hold them to that?

      • +1

        Free shipping even it does cost seller money, it will be $0 postage cost (from them to you). Thus on return, there won't be seller's postage cost (from them to you) to worry about, in this case only restocking fee and your own return shipping.

      • "Retailers don’t have to give you a refund or exchange if you simply change your mind"
        That words are from ACL.
        Simple as that.

  • +19

    OP, if you don't like it, I'll take it.
    Your GF's phone number, please?

  • +3

    You seem to be easily annoyed by very minor things
    I’m feeling sorry for the girlfriend

    • +1

      I bet she doesn't cook him or his friends eggs too :(

      • Good reference/10. Did laugh, haha

        • See my other comment earlier on this thread with a link. You'll like that one too. ;)

  • +3

    I hope your Girlfriend finds a new boyfriend that is “cheaper” than you and “refund” you to your parents. Hopefully your parents don’t charge her Shipping and Restocking Fees. Jesus.
    AHH, I WISH YOUR GIRLFRIEND READS THIS POST.

  • Everything that the seller is doing is fair, not sure what the problem is?

    *Seller recovered the postage costs which he incorporated into the cost of the item.
    *Restocking fee is common in the electrical business.
    *Return shipping paid by the buyer is normal.
    *Change of mind is not a right in Australian consumer law, it's a benefit that some stores offer for their customers.

    • -2

      All your points i agree with. I didn't say anything the seller has done is illegal.

      At no point i expected 100% money back. I was just asking about ways to reduce my losses.

      • +8

        reduce my losses.

        What were your losses exactly?

        • +10

          I reckon he'll lose the gf over this.
          Works out well for her tho.

      • +5

        I was just asking about ways to reduce my losses.

        you haven't lose anything, you didn't pay for it.

      • +3

        Take the gift and smile is the best way to "reduce your losses"

  • +4

    I am annoyed…
    I am annoyed…
    I am annoyed…

  • +5

    Dude…. Are you serious?

    Economic benefits are subjective. She may not care about getting the lowest price. Her best interest may have been getting a product direct-to-door, for YOU! Heck, she may have willingly paid more because she wanted to support a small business. My partner does that all the time and I don't care because it's HER MONEY!!!!

    More to the point, how must it feel to have been berated over the price paid for a generous gift and then having your partner educate you on shopping savvy? The nerve to then try to ask for a route to refund is just appalling.

    I'll bet you've at least considered telling her that your achievement for the day was engagement on this thread. Judging by the flow of comments, I suspect you'll keep this one to yourself.

    PLEASE do yourself a favour and apologise to this poor woman.

    • -8

      All the other retailers offered this magical and elusive "direct to door" at a price of 140 instead of 240.

      Im all for supporting small business if they are a decent business.

      I dont want to support a small business that does not price at reasonable and competitive prices, i mean even an average ozzie would be troubled by a cost of 240 vs 140, let alone an ozbargainer.

      So your two points in that paragraph are weak as an argument. Though i do understanding you were reaching there.

      And who says i berated her. I noticed the issue and asked her to send an email to the seller about their returns policy. Which wasnt even listed on their website (another red flag and reason why i wouldn't aupport such a business) regardless if the business as small or big.

      And yes why would i retell her the story of this thread. You have 10% of people offering thoughtful advice and the other 90% making funny comments, insulting, making assumptions etc etc and downvoting any post that is reasonable be it a post from a person giving useful insight (thanks to those ppl who did)or a post where i explain more.

      • +8

        Of course you berated her! - You gladly said it earlier in the thread - "Haha. Yes im most annoyed at my girlfriend as she is the purchaser. Don't think i didnt express my annoyance when i first found out about it."

        Inferences:

        1. You received the said gift and proceded to scrutinise the price, therefore transcending the act of generosity
        2. You expressed annoyance when you found out about it - presumably one so passionate about price elasticity enquires about price paid upon receiving goods
        3. Someone with skin as thin as yours wastes no time expressing disappointment in others and even less time defending their own actions

        I, therefore, conclude with high probability that you berated your partner over her gift pretty soon after receiving it.

        I will also assume that you would happily return the product if it was economically viable for you to do so (raison d'être of this thread), therefore rubbing it into her and completely obliterating any act of enjoyment she may have for being generous.

        You're just salty that you can't without losing some money.

        • -7

          Expressing annoyance does not equal berating a person. You know that.

          You can express annoyance about a situation without making a berating personal attack.

          I did not "receive the gift and begin scrutinizing the price" She told me about the gift while it was on the way to us. And she actually found a cheaper price herself in the interim between ordering and telling me.

          My first thought when hearing about a new electrical product is who is the seller and associated reputation. Because things can go wrong with electronic gear.

          That was my initial and primary annoyance, the purchase from a facebook seller with a weak website without direct info on warranty and returns. You know things we come to expect.

          But yes of course i was annoyed at the price too. Sure plus minus 20-40 dollars on a product commonly sold at 140 is fine. 100 more is not fine.

          I am happy with the gift actually as it would benefit both my partner and I. You can suspect and expect as much as you want that my motive to return the gift is to "rub it in", but its not the case. We actually want to get an item of a similar use from another supplier and we will.

          You know a supplier with a proper website with info about returns and warranties disclosed upfront and actually on the website. A supplier that sells within 10-20% of market price. A supplier who has real reviews, not some relatives and friends saying vague comments on facebook about fake purchases.

          Your argument in the first post is weak and incorrect. Your 2nd post, inferences and judgements are just that…things you think may be the case as it suits your experience and outlook on life and those you wish to characterise. But they are still just inferences and judgements thrown out. They do more to illustrate your experience and outlook.

  • +2

    Don't be such a tight arse and just enjoy the gift. Consider the markup as time saved from researching for a cheaper seller, which your girlfriend was happy to pay.

    Your gf is entitled to spend however much $ on whatever she wants. It's very poor form to go over her purchases to tell her she can get things from elsewhere cheaper when she enjoys her shopping experiences like that instead of meticulously checking every shop.

    • -3

      If you had read the thread entirely you would see that i said she was the first to find the cheaper prices. She brought it to my attention.

      So i didn't meticulously check every shop. But that is a great image you brought to us to further mischaracterize me

      • +6

        I did read the thread. She found the cheaper prices after she bought it and was fine with it. it's you who want a refund and told her to contact the seller.

        You also said to her to let you know before she makes any other big ticket item purchases from now on.

  • +3

    Jesus Christ dude your poor girlfriend holy shit I would feel awful if someone I brought a gift for did this.

  • +1

    April fools is over so why you still doing this?

  • +2

    Is she still your girlfriend after you blew up about this?

  • +1

    My advice for your next post on this website..

    Only state the matter of facts, do not include adjectives to describe your emotions.

    Imagine if some of these people are lawyers or some sorts, instead of answering or helping with the actual question, they will start judging you like they've known you since birth, it's both funny and sad.

    You know, some people just cannot keep opinions to themselves.

    I do not care or judge your relationship with your girlfriend, she knew or now knows what she's getting into, she's still with you.

    To answer your question, no further actions could reduce your loss. My advice is to take it with gratitude and communicate with her to prevent such things from happening in the future.

    • -2

      Good post. I came to your realise your advice minutes after posting this thread. Lol.

      It was entertaining though. I didn't take it to heart. I know people jump to conclusions, make assumptions, simplify a poster to a caricature etc

      I guess i did add a little bit to entertainment to the forum.

      Yes its fairly simple. I've recommemded us discussion of purchases that are big ticket or electrical.

      Thanks again for a reasonable post

  • +5

    I feel so sorry for your girlfriend. Yes, she may have already found out that she could have bought it cheaper elsewhere. WGAF? She wanted to do something nice for you, and your outrage over this "rip off" is completely out of place and, dare I say it, rude.

    Did she express remorse for her purchase and a desire to return it? Or did you point out how useless at shopping you think she is?

    You know what? I AM an ozbargainer and I love a really good bargain. If I want to get my husband a gift on the spur of the moment, then I damn well will. I know that I may not have gotten it the cheapest price possible but if I gave him that gift and he went "you could have gotten this so much cheaper let's return it you were stupid to get it from there blah blah blah", guess what? I'm taking it back and getting him nothing at all in return since he's being an ungrateful d*ck. In fact, I'm spending the money on me instead.

    You may not think you've offended your girlfriend but I'd put money on the fact that she feels at least somewhat like you've just spat in her face.

    Edit: I just told him about this and he said that if he was the OP he'd expect a punch in the face lol.

      • +4

        A little bit of illustrative hyperbole to try and demonstrate the point that that's not how you act when you get given a gift!

  • -5

    I was just thinking, had i said my elderly grandfather just made a questionable purchase instead of "girlfriend" then alot of the fuss would have been avoided. Both might be similarly less informed than an average online shopper or ozbargainer.

    I still would be the the same level as annoyed had it happen to my grandfather or girlfriend.

    So be on the lookout for the next thread where someone says their grandfather…it seceetly means their girlfriend ;)

    • +10

      I think you are missing the point. Its not necessarily the fact that its your girlfriend, its the fact you are throwing such a big tantrum over a GIFT. So yeah, you'd probably get a similar response from the OzBargain community whether its your girlfriend or your grandfather. Your reaction as presented in your OP seems disproportionate to the situation. Yes you are frustrated that she spent more than she needed to, but the point is she was getting you a gift and your reaction has kind of erased that gesture. As others have mentioned, its probably best to accept it as it is and discuss ways to avoid a repeat in the future. This holds true for anyone who gives you a gift, not just your girlfriend.

    • +9

      Nah, even if you had written grandfather or friend the result will still be the same. It's about the ungrateful attitude and not being able to appreciate a gift and telling the giver to contact the seller to organise a refund.

    • Yes, I'm sure your expressing your annoyance at your elderly grandfather, rather than your girlfriend, for not finding the absolute cheapest price when buying a gift for you would have resulted in a far more positive tone on the responses here.

      • -5

        If you read the thread im expressing my annoyance at the situation.

        Hell even at the start of the thread some replies were like, you should be annoyed at your girlfriend not the store.

        I am not berating a girlfriend nor a grandfather.

        And its not about finding the absolute cheapest prices on a product that some on ozbargain are after and pursue with significant time investment. A quick 5 second google search on the product ( with certain keywords) will yield the majority of sellers selling at or around the 140 price. So it wasn't me angry at a grandfather or girlfriend for not using and spending significant time on ozb to find the cheapest of the cheap.

        And if you read other posts in here you will notice sure im annoyed at the price but moreso annoyed about the supplier, a facebook shop with a website that not disclose policies on returns or warranty, and their only form of review or feedback being friends and family making vague comments about fake purchases.

        • +6

          You're not annoyed at your gf, but you're annoyed at the situation which she caused. She'll still feel bad and dumb even if you're not directing harsh words at her but at the circumstance.
          The website is dodgy, yes, but despite that she chose to buy from it; it was her decision. Now your response to her gift is essentially saying her lack of judgement is causing you annoyance.

  • -4

    Small importer selling electrical goods from China. I would bet you a dumpling that if this item plugs into the mains, it is not properly certified to our electrical standards and therefore not fit for sale in Australia. If it has been marked as having the appropriate compliance, it's probably a forgery.

    Right there is your avenue for return and refund. If the seller gives you grief over it, explain to them you will report them, which would put an end to their business model.

    • -2

      A diamond in the rough. Thanks peteru.

      What things show if its certified or not? Markings, a placard?

    • Given he hasn't actually told us what the item is this is an assumption. Could easily be aus stock for all we know

  • +3

    nice one op. i hope you’re enjoying popcorn while reading the comments 👏

  • I would be greatful to get a present. My girlfriend of more than 4 years forgot my birthday…

  • Just resell that damn thing on Gumtree and be done with it.

  • +3

    I often get gifts from friends and family who pay well over what an ozbargainer would. I don't go belittling them for their gift.

    Just say "thanks!" bite your tongue and move on, otherwise people will stop buying you gifts.

  • I hate someone discovering a gift they bought me could have been cheaper. My reaction is a sympathetic apology followed by how much I love the gift. The extra money is a damn shame but isn't 'wasted', the gift is still special as is the thought that went into it. Making a carry on of how they've been ripped off and making them feel stupid? No. Just no.

  • Do what I do, buy everything you could possibly need or want on Ozbargain and then there is no need for your partner to ever overspend on a gift.

    • +1

      Maybe OP should wait for a deal on Russian mail order brides.

  • +2

    ozWhinge

  • -1

    engrish please

  • +1

    If this bothers you so much then make sure you state it as a deal breaker on your next dating profile.

    • -1

      Lol i think bargain savvyness is about one out of 1000 criteria or issues that a couple will encounter in their relationship.
      And certainly not even in the top 100 points of compatibility.

      I doubt im gonna break up over one point out of a thousand potential points.

      In fact pairing a bargain savvy person with a bargain ambivalent person will make for more balance in a relationship.

  • +1

    Annoyed OZBARGAINER here also

    Members not posting deals and expecting us professionals to offer free advice and reassurance

    • That made me laugh properly. Hahaha

  • OP is getting dabbed on: the musical

  • +2

    My wife purchased me headphone i could of got got half the price but instead of ranting i smiled and said thank you because

    A. It is the thought that counts ..
    And
    B. Returning a gift is never a good idea and if you piss off your women it will cost you a lot more in the long run

  • As others have said, you can't do anything here. Change of mind is not a right - it's lucky the business is willing to accept the change of mind at all. There will always be sellers making larger profits than others… What can we do? You win some, you lose some. Try and appreciate the thought and value that went into the gift - it's not the right time to save some bucks.

  • +8

    You are not getting punani tonight 😂😂

  • OP needs to go a mindfulness course methinks.

  • Just accept the gift as a great gesture from your GF and not think too much about the price.

  • +1

    i bought an item from a legitimate business but afterwards i changed my mind as i could find it elsewhere cheaper but i want to blame the business and put them out of pocket

  • +1

    Who asks how much their gift cost?!
    If you hadn't asked, you wouldn't know; if you didn't know, you wouldn't be so annoyed when all she was trying to do was make you happy.

    • -1

      Um, you would based on this similar situation https://www.ozbargain.com.au/node/440845

      • +1

        Who asks how much their gift cost?!

        How is it similar? He didn't gift me his house.

        • -1

          Ok, sorry. You wouldn't ask, you would google the product and find out that way. Or ask OZB.

          • @John Kimble: ???

            This would be a better example : an actual gift and no, I didn't ask her how much it costs :)

            Or this : another 'present' which I gave to someone who deserved it more than me.

            I'm not really a true ozbargainer. I only created an account to get someone very special to go on a date with me.

  • +6

    I’m annoyed………..ran out of negs.

  • I bought something on eBay a couple of weeks ago. Pickup only. It was in Sydney, I am in Sydney.

    It cost me over $30 in Tolls, and a quarter tank of petrol to do the 110km round trip.

    All up, $50 to pick up something in my city, plus the two hours of my time on a weekend.

    The $40 in postage forwards and backwards that you are unhappy with, is in fact a bargain.

  • +1

    This has got to be trolling…

    You don't get to return something because you merely change your mind. You are not entitled to this, but you seem to be entitled much.

    You've already lost a lot more by spending time on this. Keep the item and move on. You have missed the whole point of the present.

    You are lucky they even accept your change of mind decision.

    People like you merely drive up the price for everyone else when businesses have to factor in people who change their mind costs into their markup. I bet they sold it that high because the last ten people returned it lol.

  • +1

    Dude, everyone is saying the same thing… when are you going to listen and realise YOU are the problem here!

  • TIL OP is an entitled brat

    This is the reason why I stopped selling goods online full time. Too many entitled people think they can get their way

    If I do sell anything these days, its usually via PayID or Bank Transfer.

    It's too easy for people to do chargebacks with PayPal over the most ridiculous things.

  • I don't "gift" anyone but order/shop items with people I care about when they need something or when i think they need something. Don't mind getting gifts as long as I don't have to reciprocate. Not very common based on the responses here, lol

  • PayPal will pay for return shipping. Look it up

  • +1

    There are no laws against change of mind purchases. However, this was not a change of mind anyway but an ungrateful boyfriend. There should be laws against that!

    Seriously, who analyses the cost of presents received and then doesn't want it & even gets angry because they could get it cheaper elsewhere? I am in disbelief that someone like that even has a girlfriend.

  • +1

    Stop being a whinging fvck! No one forced her to purchase it! It’s not as if she was tricked into paying the CLEARLY MARKED price. FFS

  • A 30% markup for social advertising sounds reasonable, would your gf have even heard of these gifts, crappy or not, if they didn't go through the bother of reaching out to people over Facebook.

    Also it's a gift, you're meant to pretend you love it and pretend it makes you really happy. She paid the $60 extra or whatever to see you happy, but instead it h as cost her money and made you unhappy. If I loved my girlfriend then anything she gave me as a special gift would make me happy.

    • +2

      Also it's a gift, you're meant to pretend you love it and pretend it makes you really happy.

      hahaha

  • +2

    I read all that and i want my time back.

    Change of mind return.

  • sounds like the online store is being quite reasonable with you. They are under no obligation to even take the item back, charging you for their costs in shipping and restocking fees are completely reasonable and legal. You have no basis to make any claim with paypal or anyone else here as you and your girlfriend are at fault not them.

  • Holy s**t this is a new one.

  • LOL i love how OP changed the title. Troll post move along everyone.

    • +1

      They didn't…a mod did.

  • Hi OP, just a thought - maybe your gf bought the item on a cc with a price guarantee option such as the 28 Degrees Mastercard. Then you could try to claim the difference in price.

  • I don't have a solution for your problem but I guess you have been too much OzBargaining that you've forgotten to enjoy such precious moments. You need to think about this mate.

  • It's a gift. She was obviously happy spending that amount on you - probably even thought it would bring you joy (which it seems it hasn't). Remember to be grateful

  • let it go. My rule with gifts is to never ask how much it cost or I might not be able to enjoy it

    The DH understands this and now tells me "yes, I did shop around before purchase". Well trained.

    • plus plenty of people care more about convenience than bargains, and who are we to say that they are wrong and we are right when everyone is spending their own money

  • +1

    I can foresee OP's gf will leave him and look for someone else who doesn't complain on gifts.

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