Shopping Trolley Damaged My Car at Chadstone SC - Photos Attached

LJodudu on 27/02/2019 - 11:32
Last edited 04/03/2019 - 17:48

This happened on Saturday, 23rd Feb around 10:30 pm. A lady left a trolley unattended and after 2 minutes, it started rolling, picking up speed and leaving a deep dent on the side of my 1 week old, new car, while I was reversing into the spot :'(. The damage will cost between $500-$1000 to fix- I was wondering what options are available? Edit - I think there's a slim chance of identifying the lady and getting the retailers to take responsibility but I just wanted to get some opinions from you all.

Chadstone has kindly provided the images below, which captured the careless customer. However, it is difficult to determine which retailer did the trolley belong to, Coles or Woolworths? Please complete Poll as I am thinking to contact the most likely retailer to warn them of this hazard.

All advises are appreciated! Thank you all in advance.

https://files.ozbargain.com.au/upload/290695/67158/278_e-2-g…
https://files.ozbargain.com.au/upload/290695/67159/278_e-2-g…
https://files.ozbargain.com.au/upload/290695/67160/278_e-2-g…

Update Sat 2nd: I've sent a complaint via Coles and Woolworths website cause I think I should report my incident. I recieved the low quality images above from Chadstone, and have requested for the full video. I can't seem to draw the incident well w overlapping arrows but here is my attempt: https://files.ozbargain.com.au/upload/290695/67253/screensho… Probably best to wait for the video, if they provide it.
I will not go through insurance as it should cost less to fix than to pay an excess and risk higher premiums. Ordered a couple of dent removal items off ebay <$50 and will try fixing it ourselves first- wish me luck XP. Will update again in a week. Thanks for all the responses.
ps. I have been driving for almost 12 years and have never been in an accident that I was at fault. I only had one dent fixed on my old car because another reversed into it- traded in for 10k when I got this new one. I believe that even if I did notice the trolley, I still wouldn't be able to get out of its way in a safe manner, but I will keep all your comments in mind when parking next time. Reasons for a new car is cause it comes with 7 years warranty, roadside assistance and capped servicing. I am not a car person and I know I cannot fix my car if anything goes wrong- including changing a flat tyre lol. I prefer having the peace of mind when driving a new car as it shouldn't have any technical problems within the warranty period.

Update Mon 4th: I heard back from the retailers and confirmed it is possible to lodge an incident report/claim with their Customer Care Team. For others in a similar situation, please report the incident to the store and then you need to contact their team ie. Coles on 1800 061 562 or Woolworths on 1800 069 470. Provide the date/time, location, brand/product details (if a product was involved), description of incident, description of injuries/damages and your contact details via email, fax or letter from yourself. They will then do an assessment of liability and respond whether they will cover your losses.

Happy shopping/parking everyone!

Poll Options expired

  • 87
    Coles
  • 15
    Woolworths
Automotive

Related Stores

Chadstone The Fashion Capital
Chadstone The Fashion Capital

Comments

  • chriise on 27/02/2019 - 23:18
    +6

    What the **** who the hell just pushes a trolley out in to the middle of the road like that. Christ..

    • Hirolol on 03/03/2019 - 08:41

      I saw a trolley just left in front of someone’s car at the woolies car park near me.
      Some people are just so damn lazy

  • Herbse on 27/02/2019 - 23:58
    +7

    Purple too lazy to put trolleys where they belong should be jailed

    • munecito on 28/02/2019 - 10:17
      +1

      Pinks and yellows too

      • Herbse on 28/02/2019 - 12:32
        +9

        Stupid autocorrect. Always makes me say things I didn't nintendo

        • ThadtheChad on 28/02/2019 - 12:37
          +2

          I laughed so hard. :D Have an upvote mate.

  • azvc on 28/02/2019 - 01:02
    +1

    Hey OP, what are the chances of you speaking to Coles/Woolies management and seeing if they can pull footages from the store to try and ID the lady?

    Edit: never mind - already mentioned by other commenters. Good luck OP!

  • Dreamcast on 28/02/2019 - 06:53
    +4

    <Triggered>

    A big F U to all the inconsiderate pieces of sh*t that are too lazy to place the trolley in the designated bay.

    I usually go to woolies after 8pm and the amount of trolley's left around drives me nuts. A few weeks ago it was quite windy and noticed a trolley had hit the side of a car. I moved it slowly and noticed no damage. I almost stuck around for the driver just to let them know. I probably shouldn't have touched it as I could have been blamed.

    A few days later during the day, some lady standing with her young daughter had no shame and just left the trolley in the middle of the parking. Now I wanted to say something, but I know if she gave me attitude, I would have given her a piece of my mind.

    • whooah1979 on 28/02/2019 - 07:58

      Trying to change lazy people is futile.

      One may reduce the risk of car park dings by parking uphill and away from the entrance, trolley return bays, disabled/infant spaces, etc.

    • gimme on 28/02/2019 - 08:00
      +5

      Don't mess with BUSY mums. They are entitled to do whatever tbey want. They're BUSY being a parent. Nothing else is even remotely important.

    • ThadtheChad on 28/02/2019 - 08:49

      Yeah this is incredibly selfish behaviour. I have called it out on several occasions, but it seems like its fighting a losing battle sometimes. I think calling people out when they do something very obnoxious and selfish (e.g. putting their feet up on the seats in the train) is needed though.

    • Wallyt99 on 28/02/2019 - 21:53
      -1

      TBH I always used to take the trolley back. But as more and more car parks are 'revamped' the trolley bays seem to get further and further apart.

      More carparks….. Less places for collection . Win win for the shopping centre. Lose for you.

      Can she really be blamed for leaving the trolley? I blame developers.

  • GourmetFoodie on 28/02/2019 - 07:03
    +1

    I empathise mate. Shopping Centre car parks are the worst. Similar thing happened to my hubby when he bought his first new car years ago. I know people who refuse to park in them or only drive there in their shitbox car which exists solely to take the brunt of trolley and neighboring car door opening dents.

    • garage sale on 02/03/2019 - 03:46

      my car has a few scratches and dings from car parks now ….you get over it after the first one.

      and with an ageing population you can expect more ….. and people neending to open doors wider to get in or out as they get older, or obesity as people get fatter and need to open doors wider …..

  • gimme on 28/02/2019 - 07:57
    +4

    Sad to say be prepared for more dents and scratches. There's no shortage of inconsiderate and careless people. That's why I don't buy a new car. Good thing is that after about 6mths you'll stop caring as much.

    • garage sale on 02/03/2019 - 03:48

      you can still buy a new car buy just accept that things will happen to it if you take it outside the safety of your driveway.

  • O15 on 28/02/2019 - 08:03

    What is the point of such low quality CCTV.

    We have evidence than a human committed a crime! Can't give you any more details, though…

    • whooah1979 on 28/02/2019 - 08:38

      committed a crime!

      What crime are you referring to?

      • chriise on 28/02/2019 - 09:14
        +1

        Crimes act s195 - damage to personal property. Either maliciously or recklessly.

        • whooah1979 on 28/02/2019 - 09:20
          +1

          I don't see any intent in the three images that were provided by op. Perhaps there is an element of negligence, but nothing beyond that.

          • chriise on 28/02/2019 - 14:07

            @whooah1979: Possibly, but I'm assuming that was the crime OP was referring to…

          • MementoMori on 01/03/2019 - 09:48

            @whooah1979: Intent is not required to be charged with a crime, unless you're Hillary Clinton.

            Also, it would come under 'recklessly'.

      • bmerigan on 28/02/2019 - 09:15

        It's an example…

    • garage sale on 02/03/2019 - 10:32

      cctv is there to act a deterrent, it’s no a 4k 60 fps recording ….guess at least in china she would have been filmed , recognized and lost some of her social credits ……

      would people be happy to have cctv systems linked with facial recognition to stop this sort of thing ?
      cctv is more there for the benefit of the retailer than the consumer.

  • Daniel Plainview on 28/02/2019 - 09:41
    +2

    First, I 100% empathise with the OP - that really stinks and leaves you thinking people are jerkoffs - and I can't blame you.

    Alas I think it's very clear cut that your only viable remedy is against the lady who left the trolley in an inappropriate spot and alas that vision isn't even close to good enough to being usable. I really don't see how you can ID her as that footage isn't good enough and even if better footage etc is available via instore they will be obliged NOT to give this to you unless it's a Police driven criminal matter.

    So perhaps you can speak to the Police to see if they can drive something. Alternatively maybe the retailer has public liability insurance that covers damage done by their trolleys.

    They will certainly not be under any obligation to assist you as clearly the act is done by a member of the public - but they might have coverage that may apply to you.

    Moreso this is just indicative of how much some people are absolute turds - this thoughtless individual only had to take a few seconds to ensure the trolley was left in a safe spot - but instead she just left it on the road as she figured it was someone elses problem.

    Shame on her!

    I went through something similar not long ago and although my car isn't anywhere near as new as yours it was heavily damaged by some tradie truck/van in a Bunnings - actually worse damage and I had no way to ID them etc. Leaves you very annoyed and jaded with folks.

    Hope you find a way to get a fair remedy but don't go crazy on it as you've only a few good options.

  • Hobbo on 28/02/2019 - 09:52

    The trolley is the property of the supermarket. Therefor they are responsible for any damage caused by the trolley. Ive had the same incident happen to me they payed. That’s the reason for hiring trolley collectors, as well as the obvious reason to return to the shop for use again. They have insurance against this type of incident.

    • John Kimble on 28/02/2019 - 10:06
      +1

      Sweet, if I ever need to get my car fixed for unrelated damage, I'm just going to slam that same damaged panel with a trolley and claim it from them.

      Thanks Hobbo!

      Actually, maybe if I do enough damage I can get to write off level and get a brand new car/payout.

      Would it apply to everything? eg My phone? My home? My wife?

    • HighAndDry on 28/02/2019 - 11:21

      The trolley is the property of the supermarket. Therefor they are responsible for any damage caused by the trolley.

      This is the worst logic in this thread, but summarised so I can at least address it: No, this is incorrect. If you lend someone your tyre wrench to change a tyre and they instead smack someone over the head with it, you're not liable. Likewise here.

  • munecito on 28/02/2019 - 10:16
    +2

    https://en.m.wikipedia.org/wiki/Paintless_dent_repair

    Cost under $100 to fix a dent usually. Google it.

    • ktek on 28/02/2019 - 19:54
      -1

      I can confirm, if the paint isn't chipped or scratched it will most likely come out completely with some finesse and some polish. OP get it quoted from a few places first but usually speaking it shouldn't be more than a $100 or so. Also doesn't take longer than half a day to get it all done.

  • Bargainista on 28/02/2019 - 10:34
    +2

    I'm not sure if this has been suggested yet, but I'd make up a ton of a4 posters and post then around the car park saying that this person 'could have' or 'could help' you in indentifying the person who abandoned their trolley which subsequently hit your car. Use non defamatory language. It'll shame the person and you never know, someone may identify them.

    Big car park I know! But ppl park in familiar bays.

    It is such antisocial behaviour to abandon trolleys. How lazy are people? Usually it's not more than 5m to a trolley bay. I've seen trolleys left in main road footpaths not 5m from the supermarket doors on a day with wind warning gusts of wind. If the trolley went into the traffic (easily enough) it would injure or kill a cyclist or pedestrian (hit by a car swerving to avoid the trolley).

    As much as I hate hate hate the coin system for trolleys, it does ensure their return to a bay. Lobby chadstinecyo go this am I'm sure you're not the only one to be hit on that day alone.

    • HighAndDry on 28/02/2019 - 11:22

      but I'd make up a ton of a4 posters and post then around the car park

      OP might get done in for vandalism.

    • ThadtheChad on 28/02/2019 - 12:09
      +2

      I actually remember a rather windy day in Burwood (inner west in Sydney) and this errant trolley rolling down the pavement into a very busy intersection. I acted out of instinct and sprinted full pelt to grab it before went into bi-directional busy traffic (Burwood road) and caused an accident. It amazed me that not a single (profanity) closer to the trolley (or standing at the pedestrian crossing) bothered to stop the trolley while I almost had an heartattack thinking about how messed up things would get once it rolled into live traffic.

      Some people standing nearby actually had the gall to point and laugh at me. Sigh.

    • garage sale on 02/03/2019 - 03:53

      put up posters and offer a reward for info leading to identification of the lady … reward is an incentive, even her grand kids would turn her in ….. or work colleagues that recognize and don’t like her.

  • ozboygsl on 28/02/2019 - 10:39
    +1

    Who owns the trolley may not even be relevant. It could well be like someone hiring a roadworthy car and misusing it. Did you get the details of the woman who was using the trolley? { if not, why not?}. Small claims court actions are cheap to lodge, whether they'll accept your proof is another matter.

  • LFO on 28/02/2019 - 12:38
    -1

    All advises are appreciated! Thank you all in advance

    Luckily it was a lifeless trolley and not a small child running, or a person in a wheelchair.

    It pays to look around when reversing (reverse camera and all?) and act accordingly.

    • HighAndDry on 28/02/2019 - 15:42
      +1

      Look at the photo: OP was reversing, the trolley ran into the front of the car. If it was a small child or person in a wheel-chair, they'd also have been the one to hit OP's car.

      • LFO on 01/03/2019 - 16:46

        The OP was reversing, it was moving, it was in full and total control of a moving vehicle but didn't see another moving object in its direction.

        How about driving AWAY from a moving, approaching, object?

        Lucky that moving object wasn't a child or a wheel chair with an comatose person.

        • John Kimble on 01/03/2019 - 16:48
          +1

          He was in the process of reversing into the car spot. Tbe trolley came from the left front direction of the car at that stage.

        • HighAndDry on 01/03/2019 - 16:52
          +1

          I'm not sure I can explain any better than the photo.

          OP was reversing into the car spot. The trolley was in front of OP's car and hit OP's car from the front/left.

          OP was moving away from the trolley, just not fast enough. The trolley hit OP's car, not the other way around.

  • paulinspace on 28/02/2019 - 13:06

    I am a bit lost as to what the retailer can or might do. Is it their fault because the trolley wheels were actually working on this trolley. Sure a miracle but they can be held responsible for the laws of gravity and the implications for wheeled vehicles on slopes.

  • MrMoo on 28/02/2019 - 13:43

    First of all, sorry about the accident. I can totally relate. I was driving down the motorway in my new car back in 2015 and a branch probably as thick as my childs arm fell from a tree and smacked the centre of my windscreen. Luckily did not break the glass. Left a small mark, i ended up replacing the windscreen last year after enough rock chips had done their work.

    Are you going to pursue anyone for compensation ? Or is this just a story to tell us what has happened to you and that you will let Coles and Woolworths know hey it's dangerous there in the car park. You are definitely entitled to do that but I do not think either company will actually follow through with any action. They will thank you for your feedback and advice and bring it to the attention of their manager.

    Any ways sorry for your loss. If it makes you feel any better last year a rental car I was using was caught in a hail storm while parked outside. I have to pay $2000 + Excess. Crap happens in life =(

  • HeWhoKnows on 28/02/2019 - 14:05
    -5

    Im afraid the law says that you must always excercise care when reversing.
    You are always at fault if an accident occurs whilst you are reversing.

    Clearly OP was reversing at the time and would be found at fault.
    Its no different to a car striking OPs car whilst he was reversing.
    OP would still be at fault.

    Dont laugh. This is how insurance companies think. And this is how the law works.

    The lady left the trolly stationary in the car park.
    She did not push it down the road towards OPs car.
    There are no brakes to apply on the trolly.
    Clearly the lady has done nothing wrong.
    She is not at fault.

    Did anyone get the registration number of that runaway trolly?

    • McBanny on 01/03/2019 - 00:19
      -1

      While this gets down vote because of rego for trolly rest are fairly correct.

      If you are revising then you are at fault.

      Happened to me once at shopping center while reversing slowly out of the way half way another car reverse out so fast that I couldn't stop in time.

      Went through insurance and told both are at fault because we are reversing… sad but true.

      Good luck OP though Wooly or Coles.

  • burningrage on 28/02/2019 - 15:03
    +4

    Mate, this is the case of "shit happens" if I have to be honest.

  • neophytte on 28/02/2019 - 15:28
    +1

    I've got nothing to add either way, so just wanted to say sorry to hear about your car - I like the shade of blue.

  • mezje on 28/02/2019 - 17:07

    How many sites/Facebook groups are you going to post this too… Response is always the same.

    • [Deactivated] on 28/02/2019 - 17:31
      +3

      A problem shared is a problem halved. This one is now into 1/128ths.

  • N30NF15H on 28/02/2019 - 17:19
    +2

    Holy moly trolley roly poly melancholy

  • MrGareth on 28/02/2019 - 19:21

    This just in - sh#tty people are sh#tty (and lazy). I can't add much else that hasn't already been said.

    I look forward to your next thread when you want to warn the shopping centres that all car parks should be made wide enough to fully open your door because some dimwit has opened theirs and left a dent in yours (it will happen!).

    Maybe you can start the leaflet campaign now?

  • Vool on 28/02/2019 - 19:29
    +3

    That's a lot of uber bays.

  • Hirolol on 28/02/2019 - 21:43
    +3

    This is an outrage.
    You have had ample time to produce a mspaint diagram and have not delivered!!

  • [Deactivated] on 28/02/2019 - 22:01

    I always like to see the little 'mini bumper/rod' that is sometimes placed into the pavement at the entry to the trolley stow.
    At least some measure of control is put into place in order to help stop a rogue cart from wandering away.
    When there isn't one there (bumper) I do my best to sort of 'cross lodge' the trolley in the hopes it will stay put.
    There certainly are people out there these days that put no effort at all into doing the right thing sadly.
    Though I like to hope and believe that most are at least somewhat conscientious.
    New car or not, I feel sorry for OP.

  • belongsinforums on 28/02/2019 - 22:19

    Real lesson here is not to buy a new car

  • hypie on 28/02/2019 - 23:50

    Had a similar thing happen to me at a suburban shopping centre on a VERY windy day (3 trolleys hit my car that day). My car was parked in a spot and 3 trolly's that were just dumped went flying into my car while I was shopping. Luckily it was a work vehicle and I just claimed the group insurance (with zero excess). But I was still pretty annoyed at the reaction by centre security (nothing we can do etc..)

    Agree with it being the lazy trolly users fault.

  • Soluble on 01/03/2019 - 08:46
    +2

    Was with Coles for years, when this happened the supermarket paid, so contact customer care for whichever brand's trolley it was. We've paid plenty of times, even to dry clean spilt milk etc. Out of car boots.

    • John Kimble on 01/03/2019 - 11:36

      Wow, that's very surprising actually.

    • Jodudu on 04/03/2019 - 17:55

      I have confirmed that this is the case but insurance will have to make an assessment first to determine whether they will cover the cost. Nonetheless, thanks for your input!

  • minotaurian on 01/03/2019 - 09:46
    +1

    Probably a long shot, but can you track the lady walking back to her car? I.E more cctv at different angles

    • MementoMori on 01/03/2019 - 09:49

      Good suggestion.

    • THICKnSLOW on 01/03/2019 - 15:29

      Walk home you mean? Don't think such a (profanity) can get a car license.. oh wait we're in Austraya.

      • minotaurian on 03/03/2019 - 09:43
        +1

        If she walked home, she would took her trolley with her. Dats austrya for ya.

  • Avacardooo Rayy Mee on 01/03/2019 - 10:05
    +3

    The real victim here is the trolley, clearly OP hit it, the trolley should be claiming compo.

  • Typical16-bitEnjoyer on 01/03/2019 - 13:43
    +3

    Ok, it's page 3 and nobody has commented on the weird timestamps?

    It took 84 seconds for the trolley to move from photo 1 to photo 2. This indicates the lady didn't push the trolley.

    So if it took such a long time to move that small amount of space, how is it that the trolley moves from Photo 2 to immediately after hitting your car (the trolley has already bounced off) in 9 seconds?

    Standard carspace is 2.4m wide. The trolley travelled 14.4m (6 carspace widths) in 9 seconds. That equals approx 5.7kmh on average - but the trolley would have been accelerating throughout that time so terminal speed would likely be at least 3 times more than that to be possible. How does it even pick up that much speed after barely moving for so long? It travelled less than 4.8 metres in the 84 seconds prior….

    • garage sale on 02/03/2019 - 03:59
      +1

      this would make a great maths question at school and kids could see a practical application of maths in everyday life …..

      how fast was the trolley traveling
      a: it was stationary
      b: 3 kph
      c: 5 kph
      d: don’t know.

    • Typical16-bitEnjoyer on 03/03/2019 - 08:27

      Awaiting your response Jodudu. Your story doesn't match the timestamps or images that you yourself provided.

      I can't see how you could drive directly past a trolley, moving at speed, that was directly in the middle of the road of a 90 degree corner (photo 2) and not see it.

      . I quickly parked and jumped out to try and find the lady, who was already gone

      How did you see the lady 15-20 metres away but not the moving trolley you would have driven right beside of?

  • THICKnSLOW on 01/03/2019 - 15:27
    +4

    May I suggest supermarket trolleys have a handcuff system where it will release your wrist once the trolley have been returned to the trolley bays.

    The further away it is from the bays, the tighter the grip. Eventually amputation.

  • ankor on 01/03/2019 - 20:20

    When a guy stabs you with a knife do you sue the knife maker? No, case closed, go find the woman.

    • borrisz0r on 02/03/2019 - 11:19

      Don't give people ideas…

  • cloudy on 01/03/2019 - 21:51

    Hi op, sorry this happen to your car.

    I’ve read a few of your comments, you seem to care about this incident not happening again, arguing for Change in shopping trolly design.

    I think, as many others have pointed out, it is user error, or blatant carelessness.

    This requires education. I suggest you stand in front of coles, and tell everyone who grabs a trolly about the dangers and to place trollys back properly and securely. Do this for a few years and you might achieve your goal.

  • smartazz104 on 01/03/2019 - 22:31
    +1

    What a lazy bitch.

  • [Deactivated] on 02/03/2019 - 01:11
    +1

    Best option I can think of is to find out who that chick is and get her onto your tenpin bowling team.

  • Powershopz on 02/03/2019 - 09:03
    +1

    1) selfish and lazy act by the person to not put their trolley away
    2) why did you reverse in instead of just driving forwards?
    3) you should have definitely seen the trolley behind you in frame 2. Accident could have been avoided if you paid attention to your surroundings
    4) as an earlier post mentioned - the time stamps (if correct) in the image metadata indicate the trolley was moving very slow

    • [Deactivated] on 02/03/2019 - 12:50

      …the trolley was moving very slow…

      The trolley didn't hit him, he hit the trolley, and owes whoever owns it for any damage caused. Terrible man blaming that lovely lady.

  • haemolysis on 02/03/2019 - 15:15
    +2

    I like how everyone is commenting “they already know about trolleys - what can they do” as though it’s really that black and white.

    With understated reports they WONT know just how big the problem is and they won’t look into all sorts of measures they can use such as: creating barriers, locking wheels, using a coin unlock to incentivise trolley return, making sure the trolleys are maintained and easy for people to handle so they don’t lose control, or having the car park operator move trolley bays for example.

    Do they have to do anything? Maybe not. Do they KNOW if they have to? Not without data. A quick incident report isn’t going to hurt.

    That aside… Perhaps we should introduce a fine for leaving unattended trolley outside the bay. It could effectively function the same as parking fines and the same private operators can administer based on CCTV footage tied to a number plate just as they might do for an overstayed vehicle. It wouldn’t be a perfect system (eg, people who use trolleys without a car) but it would go a long way to improving safety.

    • smartazz104 on 02/03/2019 - 18:41
      +3

      Perhaps we should introduce a fine for leaving unattended trolley outside the bay

      Maybe some sort of scheme where you have to pay to use a trolley and to get your money back you have to return it to a trolley bay…

  • muncan on 02/03/2019 - 20:03
    +1

    I know the feeling OP. Reversed my new car into a wheelie bin outside my garage (reversing sensor goes off anyway due to my garage walls). No security footage, but I know the oaf who left it there (t’was me). Dent too small and deep to do a paintless repair. Crash repairer quoted $500 to panel-beat and respray. Insurance excess $700. Friends said don’t worry about it, these things happen. But it was my first new car - she must remain immaculate! So I paid the $500 to get it fixed. Repairer “lost” one of my car’s badges and forced me to pay another $15 to order a new badge. (dodgy alert!) But I was super happy to have my shiny new car restored for less than the cost of the insurance excess. Fast forward 2 months, and I scratch the front bumper on a curb. Kneeled on the ground and did the WHHHHYYYY chant of my people.
    Try to cheer up OP.

  • giventofly on 03/03/2019 - 07:14

    That's such a nice car - love the HRV.

    Sucks this happened dude 😫

  • kaitoivan on 03/03/2019 - 10:24

    Just spotted a sign outside of Costco today: "Costco will not responsible for damage by unattended trolley"

    If your local shop has this then I think you're out of luck.

  • frostman on 09/03/2020 - 12:15

    My car was damaged today by a trolley that a woman just pushed away and hit my car.
    A witness waited next to my car when I came back and told me she has a pic of the car rego and car.

    I called the number provided and they advised they cant help and to go via my insurance.
    Is there any other way around this?

    • spackbace on 09/03/2020 - 12:40

      You can take her to court, or go through insurance.

      Do you have insurance?

      I called the number provided

      Provided by who?!

      • frostman on 09/03/2020 - 13:07

        Provided by who?!

        OP at the bottom of the 1st post.

        • spackbace on 09/03/2020 - 13:09

          Ah got ya

          Difference being that theirs was a trolley left by itself, and rolled into the car. Yours was someone purposefully pushing it into your car. One is the shopping centre's fault, the other is someone else.

          Shopping centre has no liability in your situation, hence contacting them was pointless

          • Euphemistic on 09/03/2020 - 14:08
            +2

            @spackbace: “BuT SOm30nE MuSt PAy”

            Life sucks. Other people don’t care about your stuff.
            1. Get it fixed under insurance
            2. Pay out of pocket to get it fixed
            3. Leave it as is
            4. DIY repair.

            • frostman on 10/03/2020 - 08:48
              -2

              @Euphemistic: What a pain!

              Coles should pay this out of the liability claim.
              The trolley is their property, chances are the lady tried to push it into the trolley rack but it rolled on the slant and hit my car.

              • spackbace on 10/03/2020 - 13:41

                @frostman:

                Coles should pay this out of the liability claim.
                The trolley is their property

                So if I go round your house, pick up your bbq and throw it through your living room window, you should pay the damages?

                Awesome!

              • Euphemistic on 10/03/2020 - 13:51

                @frostman:

                Coles should pay this out of the liability claim.

                If this were the case you can say goodbye to supermarket trolleys. The insurance premium or risk exposure would rule them out immediately.

  • Yola on 09/03/2020 - 15:55

    If you are saying that a witness has given you a picture of the woman whose trolley hit your car and that of her car you need to see or phone the police and submit a report. Then you need to report it to your insurance company. If the company can get information from the police to identify the person they will go after them and you will not need to pay the excess. Hopefully you also have the details of the witness. You may also be able to get camera footage from centre management if there were cameras in that area. You are in a good position to escape any cost if you follow this up properly. I have been through some of this process when my car was damaged in a car park but the person could not be identified so I had to pay the excess.

    • Euphemistic on 10/03/2020 - 05:23
      +1

      The police have enough trouble identifying real criminals. They don’t use facial recognition linked to drivers licence or passport (yet). They are not going to ty and find someone who let a trolley go and run into a car.

      • Yola on 10/03/2020 - 15:31

        frostman writes that the "witness has a pic of the car rego". I believe that the police can quite easily identify the owner from a car rego. In my case, so speaking from personal experience, the police did follow up and issued a report but there was no picture of the person, their car rego or cc camera footage so the person could not be identified.

        • Euphemistic on 10/03/2020 - 16:01

          Yes. It’s easy to get identification of the owner from car rego. The fact they don’t widely use facial recognition via licence or passport data means person recognition is vastly more difficult without further information, like car rego or seeing where they live or work.

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