Scoopon - Support Issues

Lrehandra on 20/04/2011 - 18:39
Last edited 20/04/2011 - 20:13 by 1 other user

I am a lady of senior years who purchased something from Scoopon. After filling in my credit card details and hitting the submit button I realised I had purchased the wrong item. I immediatly emailed Scoopon to tell them to cancel it and I then went and purchased the correct item I required.

This was last Sunday the 16th. I have sent FOUR emails to them and have had no reply other than the first automated reply saying they would get back to me.

How long do I have to wait or do they not bother with their customers once they have purchased.

Very, very disappointed. And I will not be purchasing any more items until this is rectified.

So if any scoopon rep is reading this my item number is #KUN-228377.

I want this fixed up pleasseeeeee.

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  voteoften on 20/04/2011 - 20:29

  How long do I have to wait or do they not bother with their customers once they have purchased.

  That is the question.

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  pauly on 21/04/2011 - 00:14

  Good luck with the refund, but I don't like your chances rehandra. There's a similar experience by another member and that may not even have been the member's fault.

  Anyway, let us know how it goes.

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  demon62 on 21/04/2011 - 09:11

  I don't like your chances, but my view is jaded by the contact/lack thereof by the company. Just keep sending emails and posts here and who knows, maybe they will respond. Failing that, see if you can contact your credit card provider to put transaction into dispute (although as it was a mistaken buy, not sure this will work) or see if you know someone to either sell it to or gift it to. sorry to be the bearer of bad news. If they responded to queires, or had a contact number, then you could prevail on their good business sense, but with this company, automated responses are generally the rule.

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  Scoopon on 25/04/2011 - 20:22

  Hi rehandra,

  Our support team advises that they have sent you an email with further information on the 21st of April, within 24 hours of your last email.

  We kindly advise that if you email more information regarding your query, it will move your email to the newest time. Our system works on a oldest to newest order, so when you email more information your email will move back in the queue.

  Please allow our customer service team to respond to your initial query as we will ask for more information if required. This will help our staff respond to your query more efficiently.

  Kind Regards,
  Team Scoopon.