Do You Think Zapals Should Be Banned?

Lrobby128 on 21/12/2018 - 23:27

I purchased item from Zapals on October 2018. Zapals charged my credit card (for some reason I used my credit card, usually I use my pal pal for my preferred payment). Until the deadlines I do not received my order. I emailed them (already a week and I have not received any respond) what worse. Somebody just used my credit card around $2,000. They did transaction at England. Lewisham. I cancel my card. Do report and I do not to pay the fraud. I did some little investigation. I checked all my transaction in the past. The only transaction that charge in England (GB) is zapals. And if you check at oz bargain. The address of Zapals is in England GB Lewisham and the reps last seen on oz bargain is on 29th November 2018. The fraud was happened on 21st November 2018
Please discuss if you have similar experience
Cheers

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Comments

  • Nutrino on 21/12/2018 - 23:28
    +6

    Not very good England mate.

    • kmish on 03/04/2019 - 12:29

      Is this what dyslexia feels like?

  • 87percent on 21/12/2018 - 23:30

    I have a headache

  • payton on 21/12/2018 - 23:32
    +2

    TLDR i think Zapals leaked my credit card number, they didnt send my order either

  • mbck on 21/12/2018 - 23:48
    +1

    At least you didn't lose anything. Yeh it's frustrating, but move on. Merry christmas

  • No Username on 22/12/2018 - 00:22

    **** Zapals.

  • realfancyman on 22/12/2018 - 03:07
    +3

    That's not even close to conclusive proof Zapal's is behind this, you're going to need more proof than that.

    • robby128 on 22/12/2018 - 13:39
      +1

      Of course there is no conclusive proof. But since the only transaction from GB is Zapals and 4 fraud transaction In GBP and from the same suburb Lewisham.. It is too much coincidence.. Plus I do not received my order and no reply from them more than a week.. If anybody will continue buying from them is fine. I am just sharing my bad experience.. Cheers

    • SirFlibbled on 08/01/2019 - 12:54

      Even when you do, it's hard to prove it.

      I have a 28 Degrees Card which I hardly use and my CBA card. A few years ago I went to vietnam and booked a variety of hotels and booked rooms through Agoda with both my 28 Degrees and my CBA card (I can't remember why I did it like this). The only other place I used the 28 Degrees card was in a tailor in Hoi An.

      Shortly after arriving home (3 weeks or so) both my CBA and my 28 Degrees cards are compromised within a day of it happening. In one instance, flights in South Africa were booked using the 28 Degrees card. South African Airlines called me up letting me know the payment was reversed and if I wanted to pay another way. I hung up on the person, googled their phone number can called them back. The same lady answered. We got chatting and it turns out they gave my phone number (which is how she called me) as part of the booking.

      It clearly wasn't the tailor who compromised the card as they never had my phone number and my CBA card was also compromised.

      The ONLY place I had ever used both cards was with Agoda. The only place which I used my 28 Degrees Card AND my phone number was with Agoda. So I emailed them with the story, provided screenshots etc. I just wanted to alert them of a possible compromise (I doubt Agoda would have done it themselves). They were quite dismissive and basically said they hadn't been compromised.

      I mean the other answer could be that I was compromised on several occassions and it was all a big coincidence but it seems unlikely.

      As a result, I stopped using Agoda. Who knows if they really found anything and patched it.

  • whooah1979 on 22/12/2018 - 06:10

    Looks safe from here.
    https://imgur.com/a/RSFbnlF

    • robby128 on 22/12/2018 - 13:42

      Yes it is their website it seems legit but it does not mean the people behind Zapals is trustworthy.. My opinion though.. I am glad it is already passed. I only lost $13 in total. Got the lesson..

      • whooah1979 on 22/12/2018 - 13:50

        The customer's credit card details is encrypted. It's unlikely that Zapals may intercept the transmission between the customer and the gateway in those few seconds it takes to debit the credit card.

        • iDroid on 05/01/2019 - 22:15

          You'd think so, but I reckon you'd be wrong.

          I have once in my life used a credit card online (outside of PayPal). This happened to be with DWI (I still use them, just not with credit card) to buy camera equipment.

          I don't believe for a second that it was a coincidence that $20,000 was spent on my CC in the UK at camera stores a few days after this transaction. I only ended up about 50c out of pocket from the whole ordeal but the time and effort of getting things fixed, cancelling card, updating card with AU billers (Elect, Phone, Gas, etc) was more than enough hassle to make it my last time!

          Sure, this could be a coincidence, but holy f*** that's one hell of a coincidence.

          I've had a CC for about 25 years. I've had fraud on a CC once in my life, coincidentally ..(I think not).. a few days after my first and only online transaction using a credit card at a non Australian company.

          GOLDEN RULE NUMBER ONE - NEVER EVER USE A CREDIT CARD TO DO ONLINE PURCHASES OTHER THAN FROM AUSTRALIAN BIG BRAND STORES.

          If I can't use PayPal I'll go elsewhere.

          Don't get me wrong, I hate PayPal, but they are the best option for online purchases.

          • summutha on 13/01/2019 - 16:37

            @iDroid: That's why I don't order from AliExpress (even though I want to).

            • iDroid on 13/01/2019 - 19:44

              @summutha: Yep, likewise!

              • voiletmay on 03/04/2019 - 12:22

                @iDroid: I order from ali express all the time with no problem at all. It has a stored credit card number for me that has expired, so I always put in my credit card details each time fresh. Nothing has ever happened. Could not do without ali express as a source of lightning cables.

                Checking into hotels (big fancy onces, not small ones) is what has set off credit card fraud for me in the past.

  • Clear on 22/12/2018 - 06:35

    Where did you find the address of Zapals?

    • robby128 on 22/12/2018 - 13:33

      At oz bargain website. If you search zapals you will find zapals details including address, special offer and etc

  • Cheeper on 22/12/2018 - 06:37
    +2

    Zapals reputation of late seems to have gone to total shite according to this…
    https://au.trustpilot.com/review/www.zapals.com

    • xuqi on 22/12/2018 - 11:05

      Any yet people continue to buy and endlessly complain..

      • robby128 on 22/12/2018 - 13:30
        +1

        No. I will stop buying from Zapal for sure.

  • altomic on 22/12/2018 - 10:24
    +1

    OP-you should have a poll, with options of :
    (1) Yes
    (2) No
    (3) There is not enough information to make a decison

  • pookie on 22/12/2018 - 22:51

    DEFINITELY !! See my recent comment here: https://www.ozbargain.com.au/node/398327

    Since yesterday, instead of them acknowledging my enquiries and simply telling me the status of my order and any expected delay times, they have closed my order and are sending me a refund :/

    These idiots are completely hopeless and waste so many peoples time and efforts. They have wrecked one of my Christmas presents for my sister by their ignoring my multiple emails and live chat requests. MORONS !!

    Ban the F#@kwits !!

  • DoctorCalculon on 23/12/2018 - 12:47

    Your English is horrible, OP. Please proof read before you hit the post button.

  • Name on 04/01/2019 - 19:46
    +1

    Yes. Definitely!

    I'm still waiting on an order from 2 months ago. They're ignoring my messages.

    It really is like winning the lottery if you actually get what you paid for.

  • summutha on 13/01/2019 - 16:21

    I've been waiting over 2 months for my order, eventually had to file a complaint with Paypal to get my refund as they kept saying "just wait another week". Thank god for Paypal….

  • Topdog on 14/01/2019 - 10:16

    YES, bargains or anything should not be allowed on this site

    • franco cozzo on 21/01/2019 - 13:48
      +1

      …theyre scammers. my first order was fulfilled and all subsequent 4 orders have not arrived and now i have to chase up refunds

  • cubmar on 20/01/2019 - 11:45
    +1

    Yes ban them, too many stories of woe.

  • franco cozzo on 21/01/2019 - 13:49

    yes ban them. zapals are untrustworthy…so many items not received by so many ozbargainers

  • myusername on 21/01/2019 - 14:17

    4 out of 5 items delivered

    i think they deliver the first item you buy and screw you for the rest of your purchases

    • franco cozzo on 21/01/2019 - 14:23
      +1

      ….dont you mean 4 out of 5 items not delivered?

      • myusername on 21/01/2019 - 14:28

        oppps yeah my bad.

        have received 1 out of 5 orders

  • franco cozzo on 11/02/2019 - 09:00
    Merged from Zapals - Missing Orders & Poor Customer Support…time to ban them from Ozbargain?

    …every recent zapals deal thats getting posted is getting heavily negged as so many member have had similar experiences of items never being sent despite being charged for them & then to top it all off abysmal customer service/support when contacting them in regards to missing & defective items

    feel free to list your missing orders in this thread…perhaps the mods will see that its time for to ban zapals deals from ozbargain, due to ongoing issues experienced by a majority of users that have ordered items from around october/november last year not to mention theyre history of bad trading practices…

    my experience of zapals…

    4x non delivered items:
    1001547243 11/7/18 A$1.19 Complete
    20PCs Magic Cleaning Eraser Sponge Multifunction Scrubber Foam Pads - 10 x 6 x 2 cm

    1001543249 11/5/18 A$2.24 Complete
    3PCs 8-LED USB Night Light - Random Color

    1001510369 10/17/18 A$1.33 Complete
    5Pcs USB LED Light Smart Touch Control Mini Flashlight

    1001565746 11/17/18 A$1.33 Complete
    10pcs Self Adhesive Reusable Hook and Loop Cable Tie Wrap with Plastic Buckle - Random Color

  • geek001 on 11/02/2019 - 11:56
    +1

    Anyone received any order from Zapals since October/November last year? My last 2 orders were not delivered, wondering if they did a runner?

    • franco cozzo on 11/02/2019 - 12:51

      wondering if they did a runner?

      no idea…but the zapals reps stopped posting and havent been seen here since around then as well?

      zapals ยป user profile
      https://www.ozbargain.com.au/user/159732

      • geek001 on 11/02/2019 - 12:58

        Thanks for the info. I guess I will stop buying from them for now. I have raised a Paypal dispute for my 2 items, although it has been more than 60 days since I paid for them, but I will see what happens. It's a pity if they did do a runner.

  • ShipShapeRC on 12/02/2019 - 10:44

    I have 2 separate orders that are more than a month old and still processing for items in stock

    • rogerm22 on 15/02/2019 - 20:59

      Contact their helpdesk and they will give you a refund. I contacted them about 6 items that have not been shipped. They asked me if I wanted a refund as it would be a long wait for them to be shipped.

      They are sleo refunding me for a number of items I never received.

  • [Deactivated] on 18/02/2019 - 13:03

    You gave Zapals your CC details????

  • vestigialsideband on 21/02/2019 - 09:35

    how can I get the money refunded in case of non-delivery as I ordered from my bank debit card instead of paypal. Is there any way of getting my money back? Can I contact the bank ?

    • msmhw on 22/02/2019 - 13:35

      chargeback from your bank

    • rogerm22 on 22/02/2019 - 16:17

      Open a support ticket and they will refund you if it's been over 45 days since them item was shipped.

      • vestigialsideband on 26/02/2019 - 09:21

        Hi, the item is not shipped yet. Will I have to wait for 30 days till the shipping time is over ? I already opened a support ticket but have got no response from them

        • rogerm22 on 26/02/2019 - 12:39

          When I opened a support ticket, they said I had to wait 45 days. But, in my case they have always replied to my support ticket. I open a support ticket a few months and have left it open. When I have issues, I just reply the original support ticket.

          I've go no idea why they reply to me, but don't reply to others.

          • vestigialsideband on 27/02/2019 - 18:19

            @rogerm22: Thanks for replying mate, since they reply to you each time, could you please ask them about my order number 1001648767 ; you can mention it is a friend's order who has opened a support ticket(number YKW-78265) as well but is not receiving any response. Will truly appreciate it.

            • rogerm22 on 27/02/2019 - 20:45

              @vestigialsideband: I just asked them about it and will let you know when they reply.

            • rogerm22 on 27/02/2019 - 21:08

              @vestigialsideband: I just got a response.

              Hi Roger,

              Okay, I will reply to ticket YKW-78265.
              Sorry for any trouble caused.

              • vestigialsideband on 27/02/2019 - 23:05
                +1

                @rogerm22: Hey @rogerm22 Thanks a lot. Yes I got a reply from them today. Appreciate your action. Thanks again.

  • Ala oye on 01/03/2019 - 17:26
    Merged from Is Zapals Closed ??

    Has anyone got any order confirmation, delivery or communication (not auto reply) from Zapals lately ??

    Zapals Site in UK is working.
    Taking orders and payment as well.
    But is not coming back with order confirmation email.
    No response from customer service (just auto reply)

    The office address on contact us page is showing as closed permanently in Google.

    I have asked the credit card provider to cancel transaction and get back the payment.
    Resolution time is couple of months.

    • geek001 on 01/03/2019 - 17:31

      FYI, I have 2 orders from October and November last year that never arrived, going through Paypal resolution at the moment. Also, these might be interesting read:

      https://www.ozbargain.com.au/node/431849
      https://www.ozbargain.com.au/node/432133
      https://www.ozbargain.com.au/node/426827

    • HighAndDry on 01/03/2019 - 17:34

      I've gotten shipping updates as recently as 21 February. And definitely still getting their Offers emails daily.

    • rogerm22 on 02/03/2019 - 10:15

      They always reply to a support ticket I opened a few months back whenever I add to it. The last response I got from them was just two days ago.

      I asked them why they continue to reply to me, but totally ignore some others. They said "Because of the finite workforce, so some tickets can't be replied in time." This doesn't explain why support tickets get ignored, so I have asked for further clarification.

      • robby128 on 02/03/2019 - 20:15

        My last parcel never arrive. I have just given up shopping from them.

  • [Deactivated] on 06/03/2019 - 18:57
    +2

    My advice to all is to avoid Zapals like the plague. I have never received the items I purchased and similarly never had a response to any of my queries in this regard. Shocking (actually none in my case) customer service!

  • Chickenleg on 15/03/2019 - 17:47

    Still swear they leaked my phone number when they started up a few years back https://www.ozbargain.com.au/node/223686

  • djbst on 16/03/2019 - 14:05

    Never received my items. It has been more then 4 months and they don't respond even when you open a case.

    • xoom on 20/05/2019 - 16:20

      Same. Never received my usb sticks.

  • drick on 24/06/2019 - 09:21
    +1

    Their site has been down for a while now. I think they've shut up shop under the Zapals name.

    • rogerm22 on 25/06/2019 - 13:42
      +1

      It seems like it. I was expecting this to happen before too long.

    • franco cozzo on 03/07/2019 - 05:17

      ..bastards have done a runner leaving many customers out of pocket for non delivered orders

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