David Jones - Not Honouring Orders

MJ1 on 23/11/2018 - 17:59
Last edited 23/11/2018 - 19:10 by 1 other user

So about an hour ago I got 2 system-generated emails telling me;

"Thank you for ordering with David Jones Online. On this occasion, we're sorry to advise we are unable fulfil the item(s) in your order."

I was upset; strangely enough, I wanted the things I had ordered. So I called customer service and this is the summary of what they told me:
- This is a normal event - just today the staff member had put through over 200 refunds because items were out-of-stock.
- They (the staff member) personally do not buy online (and neither should I) because the David Jones website stock numbers are so unreliable - they only buy from a store.
- If I wanted the items I had just purchased, then I would have to call around the stores myself and try and find stock and then explain the situation to them.

Just wow.

Out of interest, I thought I'd do a poll, to see how this has or hasn't impacted OzBargain members.

Why on earth is this the case? I thought that given it's 2018, stock levels can be tracked pretty accurately. Anybody got any insight?

Poll Options

  • 268
    David Jones HAS cancelled an online order of mine
  • 58
    David Jones has NOT cancelled an online order of mine
General Discussion

Related Stores

David Jones
David Jones

Comments

  • gaz3342 on 23/11/2018 - 18:04
    +19

    Not as uncommon as you might think.

    I work in ecommerce and during sale events we have to refund up to 2% of orders due to stock inaccuracies.

    • MJ1 on 23/11/2018 - 18:11
      +26

      Yes.

        • kerfuffle on 24/11/2018 - 13:04
          +6

          Do you work for DJs? For someone who joined like fifteen minutes ago, all you've done is attack people who are merely giving their experience of shopping with DJs Online.

          • try2bhelpful on 24/11/2018 - 13:10
            +3

            @kerfuffle: I think DJ people would have more class than to say things like these, just sounds like a common and garden Troll to me.

            • kerfuffle on 24/11/2018 - 13:11
              +1

              @try2bhelpful: Yeah, as someone who was until recently a DJs employee, I would hope so too

    • Wootwootwoot on 25/11/2018 - 09:58
      +2

      Did you know this is the 2nd decade of the 21st century and we have automobiles, mobile phones and air conditioning instead of horse carriages, telegrams and gas heaters?

    • OzzyOzbourne on 25/11/2018 - 11:22

      And… Did you know we used to live in caves?

  • [Deactivated] on 23/11/2018 - 18:30
    +19

    Companies like this should gracefully fade into irrelevance.

      • myusername on 24/11/2018 - 13:10
        +7

        don't worry Dilfoe's account will gracefully fade into irrelevance very shortly

        • Hirolol on 25/11/2018 - 08:28
          +3

          You called it mate!
          What did he say?!

          • kerfuffle on 25/11/2018 - 08:33

            @Hirolol: Created a new account and his only comments were all in this thread, either attacking or trolling people. Then he changed his username to kerfuffle2 once I started calling him out by asking him if he worked at DJs …

            • try2bhelpful on 25/11/2018 - 08:37
              +2

              @kerfuffle: Noticed that, now he/she is disabled. Some people are just obnoxious and weird. At least the site is anonymous so he/she can’t stalk you in person.

              • kerfuffle on 25/11/2018 - 08:54
                +1

                @try2bhelpful: I once spoke to someone from DJs Online as even though I've made a lot of orders online, because these orders were going to a different address that wasn't in my address book, needed me to confirm that these orders weren't fraudulent. When I said that this new fraud system was stupid (because it is; I get that the company needs to be vigilant when reducing fraud but I've been shopping online at DJs since 2013 FFS), they took great personal offense to it, like they personally created it. Wouldn't be surprised if it was actually them in this thread as their attacking and trolling is along the lines of their facebook profile (yep, I went and looked them up so that next time I was in the Online office, I knew who to give dirty looks to) …

                Plus, they can't stalk me as I don't work there any more :D

                • try2bhelpful on 25/11/2018 - 11:00

                  @kerfuffle: Personally I don’t have that much of an issue with vigilance, better than trying to recover money afterwards. It can be a nuisance but that is the way it is nowdays. Given how difficult it was to shop when I was young. No late night shopping, no credit cards, butchers shut mid day Saturday, etc I can live with a bit of inconvenience.

    • OzzyOzbourne on 25/11/2018 - 11:23

      And will

  • azur on 23/11/2018 - 18:30
    +23

    I've also had DJs cancel an online order that I elected to collect in-store - they advised that store stock levels showing online are extremely unreliable and suggested that I call their stores & request available item/s be placed on hold rather than order online.

    Conversely, when I placed an online order at Myer (click & collect) that was unable to be fulfilled as stock was unavailable at the nominated store, a Myer rep. rang to advise same and gave the option of having the item delivered (no charge) as they had sourced stock at an interstate store - now this is great customer service.

    • marantz on 23/11/2018 - 19:42
      +3

      I've had at least 3 myer orders cancelled on me 2 days after payment went through. Must not have your luck

    • kerfuffle on 24/11/2018 - 12:47

      It’s also due to the fact that people can buy your stuff before they have a chance to pick it. Or in my case, they had the stock … in the dock, waiting to be given to the department to be unpacked.

      • Bargain80 on 26/11/2018 - 14:59

        some good and smart stores won't let you order online if your stock level is below certain point to avoid those kind of issues.

  • Gotchas on 23/11/2018 - 18:42
    +8

    About 5/10 of my djs orders get cancelled
    They are mainly price error/clearance items
    Cash rewards gets paid out still

    If I really want it I run down to the store and ask them to pick my online order for me before IT discovers the error

  • cheapjunkie on 23/11/2018 - 18:49
    +2

    I had one cancelled because they moved the product to another part of the store and they had no idea internally. Rocked up for click and collect and they said no stock. Asked a staff member and she says oh yeah we moved it so click and collect had no idea and just cancelled it without asking us. But the staff member was nice enough to honour the price i paid because it was from Vogue Fashion night and topped up another 10% off for my inconvenience. Online is a real mixed bag with these guys. All the Velocity points associated with orders also seemed to have frozen suddenly as well.

  • thatonethere on 23/11/2018 - 18:55

    I have had DJs cancel an order as they didnt have stock. Then try to invoice me later.

  • MrBr0 on 23/11/2018 - 19:03
    +3

    So far I have had 100% of my DJ online orders cancelled. I don't bother anymore

  • m1108 on 23/11/2018 - 20:32

    Had 3 separate orders cancelled in the last week due to no stock

  • try2bhelpful on 23/11/2018 - 22:09
    +3

    The people at the B&M stores are pretty good but the online store is disorganised. I think their inventory is stuffed because even at the B&M they need to check the storeroom rather than the computer.

  • John Kimble on 23/11/2018 - 22:30

    Have had the same thing for C&C from TGG

  • djkelly69 on 23/11/2018 - 22:37
    +1

    I voted yes, but it was for that price error duffel bag or something where they took your 5c, then cancelled the order (fair enough) and never refunded the 5c (not fair enough).

  • flyingmouse on 24/11/2018 - 03:19

    So usual with DJ, I had more than 10 continus orders been canceled in 2 weeks time, including different brands and products.

  • lazyevenings on 24/11/2018 - 08:38
    +3

    This has happened to me twice. To make matters worse, I used gift cards both time and it has been a nightmare getting my money back. I have been waiting on one refund for over two months.

    Worse still, one of the cancelled items came back in stock (old season shirt) a month after the first cancellation and out of the 4 items I have ordered from their site, it is now the only one that I actually own.

    • kerfuffle on 24/11/2018 - 08:57

      If you used gift cards, the money should go back to the same gift card you used, unless it was a Returns card in theory. So if you ever buy something on DJs Online with a gift card, don't throw it out until you receive the goods in case your order gets cancelled

      • lazyevenings on 24/11/2018 - 09:30

        They refused to do this each time. I purchased with an eGift card. I have kept them, but they did not go back on the gift card. They said they would send the return card in the mail. The first one never arrived, the second did after a long wait.

        • kerfuffle on 24/11/2018 - 09:34
          +2

          The first one I would DEFINITELY chase up on. Maybe their policies have changed since I left the company; there used to be a lot of people complaining that they threw out the gift card after their order was refunded back onto the original gift card they paid with …

      • ensanguined on 25/11/2018 - 06:26

        Really? The two times this happened to me they mailed me out new gift cards to the value I spent.

  • 13 on 24/11/2018 - 08:48
    +1

    I don't shop there anymore after 3 cancelled orders,

  • mrtin on 24/11/2018 - 12:29
    +2

    I don't other anymore. And they make it very difficult to get refund too. It feels like they take the money, then hope ppl just say f iti can't be bothered getting refund

  • kerfuffle on 24/11/2018 - 13:02
    +1

    While it's 2018, DJs' IT is still pretty crap. I would know as up until last month, I had to deal with it as part of my job at DJs and there were a few major IT projects implemented during my time that needless to say, did not go as planned.

    That being said, I still shop online at DJs (mainly for the Velocity points and free delivery with my DJs Amex), but I do hold reservations as to whether orders will be fulfilled or not

  • BertieBrown on 24/11/2018 - 18:03
    +1

    I mean, yeah, it’s shitty. Bad business. If a customer puts an order through then you follow up and get them the product one way or another, else the customer votes with their wallet or their shoes.

    It would be interesting to know how DJ’s management would tolerate their banking services being declined due to inability to process large numbers of transactions during busy periods, or front of sales machines being delayed and the supplier washing their hands of any obligation, I’d imagine DJ’s response would be less understanding than what DJ’s expects their customers to do if they cannot fulfill orders.

    In this day and age, when everything is going the way of online shopping you’d expect retailers to be doing everything they could to ensure that online sales are smooth, but who knows.

    Bottom line I suppose is if it bothers you then choose another retailer. I’ve personally always found DJ’s to be hit and miss.

    • Charity on 25/11/2018 - 14:21
      +1

      the executives are still getting paid, handsomely, regardless of their performance. I suspect these issues are related.

      • BertieBrown on 25/11/2018 - 16:07

        I’d say I suspect too, but it’s a lot more gut feeling that you’re absolutely right on the money. Executives can’t get paid if there’s no business though, and the other poster talking about trying to buy shoes over and over again will just put people off of the brand.

  • 0zb4rg41nhunt3r on 24/11/2018 - 21:35
    +2

    DJ is absolutely terrible and I agree wholeheartedly with all the comments above which have had their orders cancelled.

    I've personally been trying to purchase a pair of shoes online from DJ's for about 2 months now. They're at a steal price online compared to everywhere else that stocks the same shoe. I've tried to purchase it on about 3 occasions, all for them to send me an email saying, "sorry we're unable to fulfil your order…". I refresh the link, and it's OOS. Fair enough. But then I see it in stock again a few days later - thought I'd try my luck. Again, same email response.

    I've just given up completely now. I've tried to pricematch but Myer doesn't stock it anymore and they're the only store that offers pricematching.

    Terrible, terrible online service and am definitely not going to bother purchasing online from them again.

  • tdrive on 24/11/2018 - 23:13
    +3

    I ordered a Dyson supersonic and was told I couldn't collect it for 24 hours for security purposes.

    DJ's sucks

    • redslert on 25/11/2018 - 00:52

      Not security, but stops people from buying online while in the store which may have higher price.

    • WhyAmICommenting on 25/11/2018 - 09:17
      +2

      That's low

  • mustard on 24/11/2018 - 23:28
    +2

    DJs shipped one of my items out and so I assumed the second was coming in a separate parcel. Contacted them after 2 weeks to be told they didn't have stock and received a refund instead. So unreliable and they don't care.

    I've heard from a few different people that work there just how terrible their online store is. The funniest thing is that head office knows about it and hasn't done a thing to fix it!

  • Neptunesblood on 24/11/2018 - 23:45

    Who shops at David Jones?

    • [Deactivated] on 25/11/2018 - 03:43

      Who shops at David Jones?

      The Jones's?

  • [Deactivated] on 25/11/2018 - 03:54
    +1

    I thought that given it's 2018, stock levels can be tracked pretty accurately. Anybody got any insight?

    Australian National Geographic / co-op bookshop (same company), are terrible for this and I had a similar experience when I contacted by phone. The general tone from worker I spoke to on the phone, was that it happened there all the time. I explained that they should not be selling (and taking my money for immediately) items they do not have , and that IMO it is not fair to take hundreds of $ of my money, for items they don't have.
    Having purchased many many items online, and every other store always honoring the sale (except price error of course) I don't see how a large and established company such as David Jones (or co-op bookshop) can not keep track of their stock, at least to an extent whereby they do not sell and take money, for items they do not have in stock and don't plan on honoring the sale of.

    • BertieBrown on 25/11/2018 - 16:08
      +1

      My better half had the devil’s own time with The Co-Op, and we’ve both avoided like the plague since her encounter.

  • Limitless on 25/11/2018 - 05:20

    While I dont shop there often i asked a store member once if hey had an item. He said they didn't have it in store I could try online but it might get canceled.

    David Jones returns are terrible too. They need to follow Myers approach.

    • kerfuffle on 25/11/2018 - 07:05

      David Jones returns are terrible too. They need to follow Myers approach.

      Really? What happened?

      David Jones has no time limit on most items when it comes to returning stuff. When I did my training, they said you could return a box of slippers you bought five years ago so long as you still had the receipt and it was unworn, tags attached etc. I've returned dresses I've bought four months ago without any issue.

      • Limitless on 25/11/2018 - 13:17

        Slow process for online returns. Myer takes 2 minutes for them to process the return, last time I went to David jones it took forever.

        • kerfuffle on 25/11/2018 - 13:46

          Probably had someone who had NFI how to process an online return.

  • GourmetFoodie on 25/11/2018 - 05:29
    +4

    DJs new website has been a disgrace since it launched earlier this year. Continually lists stuff that us out of stock or wrong prices. Their whole IT department should be fired. I've also had the displeasure of calling their online customer service team. Don't get me started on that experience. Australian retail is an embarsssment. If they die it's their own fault,

    • kerfuffle on 25/11/2018 - 06:58
      +1

      The old website was already bad enough, but they managed to make it worse. The only good improvement in my opinion is that you can now check your gift card balance online. Like wtf is a Validation Failure?

  • jason101 on 25/11/2018 - 08:07
    +3

    Often DJ's will only sell a certain amount of product at a website reduced price, they will cancel orders despite stores still having stock (back at regular price). Last time this happened to me I proved physical stock was in existence then persistently asked for that stock to be fulfilled to me at the price I had paid on the website (the sale which had been cancelled) - a lot of effort, but eventually this was agreed.

    • Sammyboy on 25/11/2018 - 17:49

      Yes caught them out on this with a Hugo boss belt. Marked out of stock. Went to the Melbourne City store and they had 2 full racks of the belt but back at full price. Went to) Chadstone and also in-stock but still discounted. Complained and they didn't give a crap

  • Jabba the Hutt on 25/11/2018 - 09:46
    +2

    My one David Jones online experience in the past 12 months: On this occasion, we're sorry to advise we are unable fulfil the item(s) in your order.

    First of my two Myer online experiences in the past 12 months: We're sorry some item(s) in your order have been cancelled.

    Second of my two Myer online experiences in the past 12 months: SORRY YOUR ORDER'S BEEN CANCELLED. We're sorry we were unable to complete your order.

    I'm sorry I bothered them. Won't happen again.

  • ldt on 25/11/2018 - 10:01
    +1

    I don’t shop at DJs but had a similar experience at Bunnings.
    Looked online for something and saw it was listed as plenty of stock in my local. Went to got store, couldn’t find the item. Asked someone and got told “just because it says in stock it doesn’t mean anything. We don’t have proper monitoring tools to know how much of anything is in stock”.
    What’s the point??

    • skid on 25/11/2018 - 13:52

      heh, yeh, same here at Bunnings. Seemed like stock gets misplaced (and not one or two items which might be due to theft, but whole cartons) sometimes.

      Kinda lucked out on a great DJ's buy. Thankful that I got it from an online appliances store instead. At least they're reliable.

      • jason101 on 25/11/2018 - 17:32

        Yep - a week or so ago a Bunnings team member actually laughed at me when I mentioned the website said there was stock available, something along the lines of: "We have thousands of items in stock do you really think the website accurately reflects what we've got" - Yeah I did expect the website would reflect what they had - apparently I was being unreasonable.

        • tanksinatra on 26/11/2018 - 10:29

          The entire Bunnings website and stock tracking system is absolutely pathetic. Stores have literally no idea what they've got or where it is located.

          One time I went in had to ask where an item was (website showed stock, couldn't find it). Their in-store stock tracker didn't give them a location (aisle, shelf etc). Eventually they found an unopened box from the supplier full of items on some storage trolley out the back. The box was covered in dust. Obviously no one had bothered to stock the items onto the shelves or record a location for their internal system.

          Pathetic. How they are still in business is beyond me.

  • midlake on 25/11/2018 - 10:53
    +1

    DJs suck and order cancellation is not even limited to sales events.

    I've ordered really basic items, in a non sale period, when I have simply needed the item so have been willing to pay because of the cashbacks/cashrewards and still had my orders cancelled. I have even called the sydney city store to be told that - yeah they definitely have heaps of item x in stock, it's just that the online team doesn't know/look/care.

    It's a complete waste of time and I refuse to shop there now.

    • FirstWizard on 25/11/2018 - 11:14
      +1

      I've had this happen to me one too many times. I have never bought anything from them for the last few years!

  • PcisT on 25/11/2018 - 11:32
    +1

    Stock on hand is usually inaccurate due to constant pilferage

  • lram99 on 25/11/2018 - 11:49

    I am a DJ - AMEX store card holder, so all the deliveries are free and the system was working very well for the last 6 years. I have had a number of positive experiences, price matches and lovely customer service.

    However, over the last 5 months, I have had a few issues on returns, cancelled orders and non-delivery. The last order had 3 items, and only one was delivered. One item was shown in stock but allowed only click and collect - which I opted for. But on turning up at the store, although the manager was very helpful she could not find the item and processed a refund. As there was only one of three items delivered, I thought I could return that and re-purchase, getting the whole order refunded. The customer service told me that stuff bought online, should be sent back by parcel to their distribution centre. I spoke to the manager by phone and they were very helpful and eventually the refund was received. This did not happen before and the customer service always processed the returns on online purchases.

    Also, on the item that was delivered, I did not get the additional discount meant for card holder - but , exhausted, I simply let the matter go.

    Hope they fix the glitch in the system soon for Xmas

    • kerfuffle on 25/11/2018 - 13:04

      The customer service told me that stuff bought online, should be sent back by parcel to their distribution centre

      That's a lie; you can return at any DJs store. If the store doesn't normally stock it, they can transfer it to a store that does.

      Hope they fix the glitch in the system soon for Xmas

      Hahaha that's definitely not happening from what I've been hearing …

  • Hogg on 25/11/2018 - 12:32
    +2

    I've had 2 click and collect orders cancelled and they weren't sale items either.

    They were supposed to be gifts as well so that left me with little time to procure something in time.

    0/10 would not order again

  • Yamai on 25/11/2018 - 17:35
    +2

    DJ's UX is garbage.

  • Sammyboy on 25/11/2018 - 17:36
    +1

    I put a complaint in on their Facebook page last week. https://m.facebook.com/story.php?story_fbid=2422700371077568… . Feel free to chip in on this post or one of their more recent posts. I think DJs need to be hit hard on their FB page with complaints. It's the 5th order I've had cancelled this year. Takes 4 days to get notice order is out of stock and up to another 10 days to get refund. Got the most generic reply. Customer service don't care. Just interested in their poshy pretentious PR advertising campaigns. Been a customer for over 20 years when they just had a store card. With the change in Amex points next year I'll be cancelling my DJ card too. No point having it for the card holder early sales as never have stock except in store. Far better online sites to order from now.

    • MJ1 on 25/11/2018 - 18:01

      You should post a link to this thread on their page!

      • Sammyboy on 25/11/2018 - 18:04

        Based on their response I don't think they would care. They even left my complaint there and didn't delete it (like LG does). If only someone could forward this thread to their CEO, David Thomas.

        I wonder if the staff are all buying the sale items. Like what used to happen with Dick Smith. They get a decent discount still on top of the sale and take an extra % off prices. Also everyone who works for the other companies owned by the Woolworths Holdings such as Country Road etc are also entitled to further discounts.

        • kerfuffle on 25/11/2018 - 21:30

          I wonder if the staff are all buying the sale items. Like what used to happen with Dick Smith. They get a decent discount still on top of the sale and take an extra % off prices

          As former DJs staff, the staff discount they get on reduced stuff is the same as if it was full priced.

          If your order is Click and Collect and your item is like 2 SOH and on sale for example, most likely someone may have bought it in store before the order got picked. Or it’s in the reserve and no one can find it. Or maybe the stock is faulty and no one’s written it off in stock management yet or someone stole it. Now that in store fulfilment has been turned on i.e. if the warehouse doesn’t have it, a flagship store that does have it will ship if in stock, it’ll eliminate a lot of cancelled orders, although going by the OP, doesn’t sound like it and is just gonna get worse.

          There’s a reason why Click and Collect orders are turned off in the first few days of Clearance …

          • Koffee on 14/12/2018 - 11:28

            @kerfuffle:

            If your order is Click and Collect and your item is like 2 SOH and on sale for example, most likely someone may have bought it in store before the order got picked.

            They should be packing as they recieve orders, not after the fact. I was in DJs two days ago, and there were half a dozen CSAs wandering around, talking to each other, yet a big queue at click and collect because the person who was to serve us was counting her cash. WHY?? Given the number of CSAs around, why can't one be responsible for packing C&C?

            Or it’s in the reserve and no one can find it. Or maybe the stock is faulty and no one’s written it off in stock management yet or someone stole it.

            Then they shouldn't be using SOH as click and collect, it should be managed through a central warehouse and delivered to store as need. I've not had the same problems with Target.

            Now that in store fulfilment has been turned on i.e. if the warehouse doesn’t have it, a flagship store that does have it will ship if in stock, it’ll eliminate a lot of cancelled orders, although going by the OP, doesn’t sound like it and is just gonna get worse.

            And terrible UX.

            There’s a reason why Click and Collect orders are turned off in the first few days of Clearance …

            But there's often clearance products on the website. Worse, I called DJs online two days ago regarding a partial refund. I waited on hold for 50 MINUTES. For a store that is about 'customer service', that's inexcusable! Further, the guy on the other end was rude and dismissive when I asked where my refund was.

            No wonder DJs is going broke.

            • kerfuffle on 14/12/2018 - 23:09

              @Koffee: Feel free to e-mail the above to [email protected], especially regarding your Online experience. I’m only telling it how it is (was; things have most likely changed) as I used to work there. I no longer work for them so unfortunately you directing your comment at me isn’t going to help you much.

              I don’t think they would pick orders as they come as that would require a dedicated team. Which they don’t have, and probably won’t have any time soon.

              There’s clearance products on the website as the warehouse has them. The warehouse may have 50 of the clearance item in stock, whereas your local store may only have two SOH.

              As for Target, sure they fulfil from a central warehouse, but you also have to wait a few days for the order to get to your store if you Click and Collect

              • try2bhelpful on 14/12/2018 - 23:36
                +1

                @kerfuffle: I already sent a link for this forum to David Jones via this email address. If they are at all interested they can read what is being posted here.

                • kerfuffle on 14/12/2018 - 23:38

                  @try2bhelpful: Did they ever reply to you or is it the generic thank you for your feedback; we’ll consider it in our next review type?

  • jo5h89 on 26/11/2018 - 09:38

    Ordered 3 presents for the wife and all got cancelled with the same email. How can one of Australia’s largest retailers keep doing this?

  • pat_mac on 26/11/2018 - 09:55

    I just don't bother with David Jones online any more.

  • hikaru78 on 26/11/2018 - 10:18
    +1

    easy enough to fix by changing the webshop to ignore anything with a soh of less thay say 2 or 3.

  • Codysydney on 26/11/2018 - 16:20

    +1 for missing out on a new TV on black friday because I thought David Jones had a reputation that they'd want to protect. Never again, I should have bought one from a random Ebayer, couldn't have been worse. Of course now they reckon it'll take a week just to give my money back. That's it, I'm done with DJ, not another dollar is going to be spent with you.

  • peanut48 on 26/11/2018 - 18:44

    Ouch…as an eCommerce professional this really sounds painful. Not that my employer's IT is any different. The level of incompetence in these large retail businesses is actually quite commonplace. The leadership teams in these companies have little to no knowledge in e-commerce. DJ's had advertised for a Head of Online role that I did consider applying for until I didn't want to go work for another clueless dying retailer. Sounds like a good choice after hearing the comments here. From what I've heard, they were trying to head hunt someone from JB Hi-Fi for the role. Not sure how that went.

  • bluedufflecoat on 27/11/2018 - 08:39

    I bought a Ted baker wash bag for about $35!once. Normal price is $70. I got a cancelation email. I don't think it's because they didn't have it in stock (I know they did as I saw it in person the next day at the store I nominated) but they didn't want to honor the price.

    Then they sent me an automated email asking for reviews on feedback and that was really offensive.

  • mikeyho on 29/11/2018 - 14:24

    Mine got cancelled too (C&C), but the stock is available in other store.

    How hard is it to just have the items sent to me instead of me traveling to other stores to get them while the price have gone back to normal price after BF.

  • Yabadabadoo on 14/12/2018 - 11:03

    my order for a full price item was channelled as "out of stock" then went into he store a few days later and they had heaps !! Crazy

  • Mentallysick on 19/12/2018 - 13:09

    I got an email saying my stuff is ready to collect and now after one hour i recieved the same email as OP.

    What can i do now? They asked me to collect my iphone cover but said the iphone order is cancelled.

    Why on earth do i want iphone cover when they cancel my iphone order.

    ARGHHHH!!!!!

  • linda johnston on 23/12/2018 - 18:18

    So incredibly disappointed in David Jones. Had a $517 order confirmed and paid for… two days later "On this occasion, we're sorry to advise we are unable fulfil the item(s) in your order". I then looked up the website and the item I had ordered, was for sale on the website, but for $200 more. So they had changed the price of the item, and then refused to honour my order when the item was on sale. I am just so disappointed after being a customer of David Jones since I was a little girl in Western Australia. Interesting to see how often the company are doing this. Do they not care about their (once) loyal customers at all? They want us to buy in Australia but why the hell should we?

    • DJThompson64 on 22/03/2019 - 14:28

      Same thing happened to me. I have taken them to Fair Trading!

  • [Deactivated] on 26/12/2018 - 17:00

    Yeah you're not alone Linda, We can only pray DJs get fined heaps or better still, they close.

    They don't deserve one red cent of anyone's money. It would be extremely easy to implement stock levels online yet they decide not to.

  • bilbies on 27/12/2018 - 17:40

    KEEP IN MIND BEFORE YOU BUY

    David Jones has number of unacceptable practices. One of them is after you place an order and pay for it, they ask you to email them copy of your credit card and driver licence ! If you call them, they won’t talk to you - have to email back or go to nearest David Jones (it’s 2.5 hours one way for me !!!). They should advise about requirement to email credit card and driver licence copies at the time you choose to pay by credit card but they don’t. If they’d advise then I could easily change payment to PayPal and avoid all the hustles.

    • DJThompson64 on 22/03/2019 - 14:27

      This is exactly what happened to me yesterday. Thieves!

  • bilbies on 28/12/2018 - 09:09

    My order has been cancelled with “sorry can’t fulfill your order” even though the item shows ‘in stock’. WHAT A JOKE???

  • Smiley82 on 07/01/2019 - 13:54

    So far 7 of the 13 items from my latest purchase have been cancelled. Such a joke. Every day a new cancellation comes through, nothing shipped yet and it’s been 5 days, unsure if I’ll end up with anything at all at this rate!

    • Smiley82 on 07/01/2019 - 20:19

      Just had 5 more items cancelled. Only 1 left. Definitely won’t be ordering again.

      • Smiley82 on 25/01/2019 - 16:49

        My 1 item was eventually delivered and my refund was received. The refund wasn't processed until all items on my list had been cancelled and the 1 item dispatched.

    • scheps on 25/01/2019 - 16:47

      All my 5 out of 5 orders were cancelled and no refund given as yet.

      • Smiley82 on 25/01/2019 - 16:50

        Crazy. And then they are in the news for 'poor sales over the festive/january period'

        • scheps on 25/01/2019 - 16:53

          and its progressive cancel. over about a week.

          and of course. no refund.

          email them, of course no reply.

          what can you do…. i think the loss of 10% off GC from EB could be a blessing in disguise.

          Someone said here only way to use it is in store and they are right!!!!!

          • samelight on 16/12/2019 - 22:12

            @scheps: did they give u refund yet? how long it took?

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