David Jones - Not Honouring Orders

So about an hour ago I got 2 system-generated emails telling me;

"Thank you for ordering with David Jones Online. On this occasion, we're sorry to advise we are unable fulfil the item(s) in your order."

I was upset; strangely enough, I wanted the things I had ordered. So I called customer service and this is the summary of what they told me:
- This is a normal event - just today the staff member had put through over 200 refunds because items were out-of-stock.
- They (the staff member) personally do not buy online (and neither should I) because the David Jones website stock numbers are so unreliable - they only buy from a store.
- If I wanted the items I had just purchased, then I would have to call around the stores myself and try and find stock and then explain the situation to them.

Just wow.

Out of interest, I thought I'd do a poll, to see how this has or hasn't impacted OzBargain members.

Why on earth is this the case? I thought that given it's 2018, stock levels can be tracked pretty accurately. Anybody got any insight?

Poll Options

  • 268
    David Jones HAS cancelled an online order of mine
  • 58
    David Jones has NOT cancelled an online order of mine

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David Jones

Comments

  • 4 years later and nothing has changed.

    Multiple orders cancelled..

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