Did anyone else buy the Golden Bucket Cleaning deal from SCOOPON? Interested to know if anyone managed to use their voucher? I had to my 2 cleans booked however they didn't bother to turn up. I tried calling and emailing several times with no response. They never answer their phone, its always on answering machine.
Those that have contacted Scoopon for a refund so far have apparently been unsuccessful. NOT HAPPY!!!
Still waiting for a cheque to be sent. This refund is oustanding close to two months. Very frustrating and very unhappy. Still waiitng for a response from your email 29/4. Again how long does it take to send out a cheque. I have provided the contact details. Good luck Anna, but please complain to consumer affairs and your bank. It is quite evident that SCOOPON has not contacted you either to inform of the golden bucket issues which have been made apparent to them months ago. Check my threads under this post.
Hi mans55,
Can you please advise your ticket ID?
We'll ask our support team to follow up your concerns immediately and resolve any issue.
Kind Regards,
Team Scoopon.
Hi anna1,
Our support team just notified us that they've sent you an email regarding your query.
If you have not received this, please let us know and we'll ask them to send it again.
Kind Regards,
Team Scoopon.
Wish me luck…I have just emailed Scoopon for a refund. I bought this from my friend as she was moving interstate and had trouble getting onto them before she moved. THAT should have rung alarm bells.
Hi nicoleglen06,
Did you mean you had trouble getting on to your friend, or to the Scoopon support team?
If you can advise your ticket ID, we'll ask our support team to look in to your query as quickly as possible.
Kind Regards,
Team Scoopon.
Pretty obvious she meant that the friend could not get onto Golden Bucket.
Hi nicoleglen06,
We've made contact via the email address linked to this Scoopon purchase.
This issue has now been resolved with the account holder.
Thanks for making contact.
Regards,
Team Scoopon
Did they give your friend a refund?
Geez I wish I had Googled before purchasing my Scoopons. Golden Bucket have never answered my emails their phone number doesn't work and I can't get a response from Scoopon. Not even an auto reply to acknowledge my query. So glad now I couldn't afford to buy the overseas holiday :(
Hi Cactuspixie,
Can you please confirm that you have contacted [email protected] ?
You will receive an auto response from our system immediately after lodging your email with a code that looks like ABC-123456. If you have not received this, it may be that your email filters are blocking our responses.
If you could please advise this ticket ID - we will ask our Support Team to advise you of further details.
Kind Regards,
Team Scoopon.
Yes I emailed customer service from the account I used to purchase the scoopons but got no reply so I sent one from another account and have since received a reply. Thankyou.
Just a quick update to let you know that there has still been no sign of a refund for my 2 scoopons.
Hi anna1,
Thanks for your post.
Our support team have sent an email to you requesting some additional information.
Please reply at your earliest convenience.
Kind Regards,
Team Scoopon