Did anyone else buy the Golden Bucket Cleaning deal from SCOOPON? Interested to know if anyone managed to use their voucher? I had to my 2 cleans booked however they didn't bother to turn up. I tried calling and emailing several times with no response. They never answer their phone, its always on answering machine.
Those that have contacted Scoopon for a refund so far have apparently been unsuccessful. NOT HAPPY!!!
File a scam to Fair Trade Department in your state.
File a charge back claim to your credit card provider.
No need to worry too much, just don't bother using group buys for non-reputable business in the future.
Im the same, I ordered the cleans, and they sent me a very dodgy email back saying "Sorry about that" and 2 different dates I could have my clean. Sorry about what?? That they were about to scam me?? I chose a date, and booked it in. I sent an email to confirm on the monday and nothing back… then the day before my big dinner party, they never showed up. I rang and rang and rang… sent emails… nothing. Good scam. Have contacted Scoopon 3 times now! The first email I recieved back from them was a generic email telling me they are sorry that I could not find my voucher on the website and instructions for accessing it… Ah I never mentioned anything about that sort of issue. Resent email last friday, still nothing. Just sent email saying they have till 4 today to contact me or Im going A current affair and Minister of fair traiding…
Pennie
Interesting. I haven't heard back from them yet but I too am planning on reporting to Fair Trading. Could you please let me know how you get on?
Hi Pennie, can you post online how you got on,
thanks,
Joss
Hi penabele,
Have you please advise your ticket ID, that you would have received after you sent through your email?
It will look like ABC-123456.
We will ask our support team to get back to you with more information asap if this matter has not already been resolved.
Kind Regards,
Team Scoopon.
Even if they tuen up, do not let them in your house. How could you trust these people around your belongings?
We were scammed also. Made a booking but they were a no show. We called various numbers listed for this company only to get voicemail/automated message saying they were inundated with calls (at all hours?). They claim to run a 24 hr support number for those cleaning "emergencies"… obviously nothing but a crock.
I have requested a refund from Scoopon, I've emailed them twice, still yet to receive an email from them that isn't an automated email.
Love how they don't have a contact number.. I wouldn't have a contact number too if I was in the business of being dodgy!
Will be lodging a complaint with the dept of fair trading.
DealMe is offering a $45 clean in perth. No way would I touch it. I have yet to hear of one person happy with this type of service.
I too have been scammed so it seems. I purchased the scoopon deal also. Golden Bucket were supposed to turn up at 10am this morning. There phone goes to msg bank, I have sent them a nasty email but I dont think I can expect a reply. Ive also emailed scoopon hope to hear from them.
Has anyone had any luck re-couping their money?
Disappointed :(
Hi joss,
Can you please advise the ticket number of your email, sent to [email protected] ?
If this matter has not already been resolved, we will ask our support team leader to contact you as quickly as possible.
Kind Regards,
Team Scoopon.
The contact no. I called was 0756770571 - this goes to msg bank.
Has anyone had any response from Scoopon about this? What are our options?
Hi Everyone,
If you having trouble redeeming your Scoopon voucher with a deal provider, please contact our support team via [email protected]
Our team will endeavour to get back to your query within 2 business days with more information, after looking in to your query.
Kind Regards,
Team Scoopon.
I contact sally in your team and she was very unhelpful. Is sally a robot? all gave me were copy and paste statements regarding your terms and conditions. My ref number is SAQ-955614
I have experienced similar issues with goldenbucket. Had issues contacting them by email and phone (recorded message all the time). Finally booked an appointment in and no one turned up. Rang to ask where the cleaner was and have had no response to date. Logged issue with SCOUPON and am awaiting feedback from all parties. So far I am very unimpressed with the level of service provided by all parties.
I've waited for a response from both Golden Bucket and Scoopon. I never received an acknowledgement regarding my complaint (3 emails to Scoopon to date), as far as I'm concerned, that customer service email address is a massive black hole.
I'm done waiting. I've logged a complaint with the Department of Fair Trading and have also logged a dispute with my credit card provider, both have been extremely helpful (what a change!).
I saw one woman had to wait 3 months for a refund from Scoopon. That may be acceptable to some but I actually work to earn my money (not scam people like some), so I'm not going to sit around and just let someone take it from me for nothing.
Hi thaisapphire,
If you have lodged an email with Scoopon, you would have received an auto-response with your unique ticket ID, it will look like ABC-123456.
Can you please advise this number so I can ask the support team to chase up, if you have not received a response already?
Kind Regards,
Team Scoopon.
Can you please advise what has happened with yours now? I am also waiting to hear back from Scoopon.
I got an email yesterday advising that my request for a refund has been submitted and that I should receive it within 5 days.
I will let you know if I receive it.
My husband and I have bought many Scoopon's before and have had no issues, unfortunately, this experience has turned us off ever going back.
If Scoopon only had a customer support phone number where we could confirm that our emails had not fallen into the abyss, I wouldn't have felt the need to contact the Dept of Fair Trading and my bank. Sometimes, being able to talk to someone can make all the difference.
Scoopon have claimed they will refund me in the next 5 days. If not I to will take it up with Fair Trading
I too have been had. I purchased this Scoopon - I have left 9 voicemail messages on their answering machine. I have not received a response. I have emailed Scoopon and am awaiting their reply. If I do not receive a full refund in the next five days - I will be taking legal action. NOT HAPPY.
Hi AKB,
Our support team will endeavour to respond to your email within two business days with more information on how to resolve your query.
Kind Regards,
Team Scoopon.
That would be greatly appreciated. It is unfortunate that this one occurance has such a negative impact on Scoopon. Until now - I have been completely happy with all my Scoopon purchases. I hope this process is speedy and that will allow us to have faith in this process. I will continue to purchase scoopons - regardless of the services - *** IF *** I can have faith that Scoopon has a fast recovery / refund process in situations such as these. I look forward to your response.
Alwaysis - Can you please keep us updated as to whether you receive your refund. Thankyou.
No worries - I will let you know. It will be 5 business days on Friday
just had a look - they have refunded me :)
Ok - Thanks. I am so frustrated with this process. Hopefully I will receive a response from SCOOPON so that I do not need to take this further. I want my money back - under no circumstances do I now want to redeem the services of this so - called company.
Yes, there is no way I would use their services after these reports.
I too have been scammed by this company. They only have an engaged ring tone now and they don't bother even answering emails requesting dates to clean. Anyway, SCOOPON seems to be well aware of this and were pretty quick to get my details for a refund. Hopefully I will hear back soon. The company were obviously either a total scam to start with, or got well over their head with 2100 SCOOPONS sold.
I used a scoopon for a day spa today.
Good service, except on the previous visit (also with a scoopon) I was given a gift voucher and was told that I could use it to add on a service to the NEXT scoopon appointment I was booking. I booked both the scoopon service and the gift voucher service more than a month ago BUT was told (nicely) today that I would have to use that gift voucher on a subsequent visit. The gift voucher expires in a month and I would have booked in for something already if they hadn't told me that I could piggy back another service onto the scoopon service. But I will be able to use it and it is incredible value over and above the scoopon pamper I got today. But I digress….
I was told that in their instance Scoopon gave them 70% of the money and it was given to them pretty much straight away. There are two ways to look at this. One, is that they risk our money by giving it before we are even able to book an appointment (ie Rejuva Skin / Elegant Touch - Those businesses could close or be sold before we even get to use our scoopons since they bare booking more than a year out.) Too late for cc chargeback then. Second thought is that 30% is a huge percentage and they probably have a reserve, or should, for bad deals.
I thought I would let you all know that my refund has been processed.
Another cleaning company is selling scoopons today in Perth. $49 for a 4X2. They limit the size of your rooms, presumably including your lounge room, but do not say what the charge will be if the room is larger than 4X3m (12 sqm). They really should spell this sort of stuff out in the deals. It'll only lead to agitation later. They are going to sell out anyway, so why not say it'll be an extra $10 for an oversized room or however they do do it. Anyway, how much extra work is a 18 sqm room than a 12 sqm room. Still one bed (maybe two if it's a kid's room. About 1 minute more vacuuming.
Over 700 sold in 43 minutes. It will (hopefully) sell out by 1pm and they will then hopefully have another deal to list.
They sold out in a couple of hours. Sold 1500 of them. Problems ahead??
Google mapped the address for Golden Bucket and some random house address in NSW came up? Not a good sign.
I’m a victim of this scam too. I did some research on the company. It appears to be owned by a HELEN MARGARET TRYFONAS in NSW. However when you do a White Pages search of this surname it doesn’t come up anywhere in Australia - very strange. She was previously trading as H T BOAT REPAIRS of AUSTRALIA back in 2004.
I have emailed scoopon for a refund. Hopefully they can take legal action to recoup the money they are now losing from this.
Hi EmilyJane,
Can you please advise your ticket ID, if this matter has not already been resolved, so that we can ask our support team to respond to your email as quickly as possible with more details.
Kind Regards,
Team Scoopon.
Go down to your local Electoral Commission office and you can search registered voters. Non citizens obviously won't be listed.
i long ago asked for a refund from Scoopon since Scam Bucket ignored my every phone call and email to make an appointment. my reply was
Dear D
Thank you for your email.
Unfortunately, we are unable to assist your request for refund.
At the time of your purchase, you have accepted the terms and conditions listed on our website. In line with these standard terms and conditions (please see link below) we are unable to provide a refund of your purchase due to accidental purchase, a change of mind, inability to use your Scoopon before the expiry date or as the full terms and conditions of the Scoopon offer have not been read properly.
http://www.scoopon.com.au/pages/terms-and-conditions
However, all Scoopons are transferable unless stated otherwise. A friend or family member can redeem your Scoopons even if your name appears on the printout.
Just check 'The Fine Print' & 'Highlights' on the deal page for any offer you are interested in to see if any restriction on this function applies.
Should you have any further queries please do not hesitate to contact us.
Kind Regards,
Team Scoopon
Now I am upset to learn that other customers have gained refunds for the same problem that I have had with Golden Bucket. Where does the discrimination from your company stem from? Do I need to get representation from authorities for me to be treated fairly?
Hi dexxl,
Can you please advise of your unique ticket ID (it will look like ABC-123456), so we can ask our support team to investigate your query further.
Kind Regards,
Team Scoopon.
Scoopon, why don't you just "investigate" when you get the initial email complaint? Seems to be hundreds of unhappy people here who have already contacted you and got your standard unhelpful "bad luck we're keepign your money" email, yet you respond with 'contact us again and we'll investigate'.
Why don't you investigate when you get the initial complaint as any legitimate company (who cared about customer experience) would.
Well said. If they helped people and resolved the issues in private, we may not see as many Scoopon complaints here.
Hello Scoopon. I have been trying to contact scoopon re a refund re golden bucket. The process to recieve a refund has been very painful indeed. They wanted to know the following:- Scoopon voucher #'s, the last 4 digits of your credit card and the email address that was used to purchase the scoopons. Guess what they removed the vouchers from the scoopon interface, but I had screen prints of the vouchers,just in case. Anyhow the complaint was logged with scoopon on the 31/3, I am still waiting for the refund to arrive in my bank account, with no explanation why goldenbucket has been unable to deliver as per the vouchers. Finally 6/4 I have an email saying it will take 5 days to get my refund. I have sent emails todate to confirm the exact amount to be refunded have not been responded todate. For you reference SCOOPON : Ticket ID: RJR-880359. I am very unhappy with the service and would not recommend or use SCOOPON again.
From:
To: [email protected]
Subject: RE: [#RJR-880359]: Troubles redeeming and booking cleaning
Date: Fri, 8 Apr 2011 13:17:37 +1000
Hello.
Can you confirm the amount to be refunded please.
Thanks
From:
To: [email protected]
Subject: RE: [#RJR-880359]: Troubles redeeming and booking cleaning
Date: Thu, 7 Apr 2011 20:56:19 +1000
Hello.
Can you confirm the amount to be refunded please.
To: [email protected]
Subject: RE: [#RJR-880359]: Troubles redeeming and booking cleaning
Date: Thu, 7 Apr 2011 08:56:05 +1000
Hello.
Can you confirm the amount to be refunded please.
Subject: [#RJR-880359]: Troubles redeeming and booking cleaning
Date: Wed, 6 Apr 2011 14:52:28 +1000
CC:
From: [email protected]
Thank you for your email.
We have submitted your request for refund. Please allow approx. 5 business days for this to be processed to your account.
Please do not hesitate to contact our team,should you have any further queries.
Kind Regards
Team Scoopon.
Should you have any further queries please do not hesitate to contact us.
Kind Regards,
Team Scoopon
Hi mans55,
Thank you for your post.
Our support team have sent an email to you explaining that the refund has been processed, on 06 Apr 2011 2:52 PM.
If you have not received this credit, we kindly suggest you may need to contact your credit card provider for further assistance.
Kind Regards,
Team Scoopon.
Re Golden Bucket no-show, no-respond I contacted Scoopon at the address they gave on the forum end of March [email protected] and have already received a refund. (Consumer Affairs Victoria were also quick to respond, but I said that Scoopon had already promised a refund.)
Hi elenora2010,
Thanks for your post.
Can you please advise if our support team has been able to provide further information regarding your query, to resolve this issue?
If not, can you please provide your ticket ID, so that we can ask our support team to investigate the matter.
Kind Regards,
Team Scoopon.
Did you even read what she said?????????????????? Far out!!!! She said she got a refund. Why don;t you read what people are actually writing or, better yet, post a contact number.
Did you just copy and paste that without reading what she said?
Yep. My wife left work early to wait for Golden Bucket of Crap today, only for them not to show up.
Scoopon, please refund my money and provide us all with a explanation as to why you let Golden Bucket scam us.
Hi kiwipride,
Thanks for your post.
Can you please contact our support team via [email protected], so they can assist you further.
Unfortunately we cannot provide support via public forum due to our privacy policy.
Kind Regards,
Team Scoopon
Hi ScoopOn. I have, but haven't heard back from you yet.
Scoopon……I still haven't heard back from you. Please answer my email and do the right thing.
To: [email protected]
Subject: RE: [#RJR-880359]: Troubles redeeming and booking cleaning
Date: Tue, 12 Apr 2011 13:19:27 +1000
Hello.
I had asked 3 times if the information was correct. No one from your area stated that the information was incorrect.
How long does it take for a cheque to write out?
Subject: [#RJR-880359]: Troubles redeeming and booking cleaning
Date: Tue, 12 Apr 2011 12:01:21 +1000
CC:
From: [email protected]
Dear
Thank you for your email.
We have been unable to refund your purchase, as both of the credit card details supplied do not match those on file.
Can you please forward the last four digits of the credit card starting with . So that we can assist you further.
If this credit card has been discontinued or cancelled, can you please forward your postal address, so we can have our Accounts Department organise a refund cheque that can be posted to you?
Unfortunately, in line with our refund policy, we are unable to process a refund to a different credit card than what was used to complete your purchase.
Once I have these details, I will be able to cancel your Scoopon and organise a refund for you.
Should you have any further queries, please do not hestitate to contact us.
Kind Regards,
Chanelle
From:
To: [email protected]
Subject: RE: [#RJR-880359]: Troubles redeeming and booking cleaning
Date: Mon, 11 Apr 2011 13:32:52 +1000
Hello Brendan. Thanks for your reply finally.
As mentioned in many emails to date I had purchased two scoupons 58x2=$116. (One was on a xxx c/card and another on a xxx C/CArd). You have only refunded 1 SCOOPON voucher $58 dollars to my xxx C/Card to date.
That's why I have been asking via emails (3 times) and was ignored up to three times.
Subject: [#RJR-880359]: Troubles redeeming and booking cleaning
Date: Mon, 11 Apr 2011 13:16:22 +1000
CC:
From: [email protected]
Dear
Thank you for your email.
We can confirm that the refund has been processed from our side on April 6, 2011.
If the refund amount has not been received into your account, from which the purchase was debited, we kindly suggest that you may need to contact your credit card issuer to resolve the issue.
Please find below our email confirmation to explain that your refund had been processed.
Posted on: 06 Apr 2011 2:52 PM
Please note - as our email system works on an oldest to newest system, when you update your ticket with extra information your query will be moved to the newest time of your response. Please allow our customer service team to respond to your initial query as we will ask for more information if required. This will help our staff respond to your query more efficiently.
To: [email protected]
Subject: RE: [#RJR-880359]: Troubles redeeming and booking cleaning
Date: Fri, 8 Apr 2011 13:17:37 +1000
Hello.
Can you confirm the amount to be refunded please.
To: [email protected]
Subject: RE: [#RJR-880359]: Troubles redeeming and booking cleaning
Date: Thu, 7 Apr 2011 20:56:19 +1000
Hello.
Can you confirm the amount to be refunded please.
To: [email protected]
Subject: RE: [#RJR-880359]: Troubles redeeming and booking cleaning
Date: Thu, 7 Apr 2011 08:56:05 +1000
Hello.
Can you confirm the amount to be refunded please.
Thanks
Subject: [#RJR-880359]: Troubles redeeming and booking cleaning
Date: Wed, 6 Apr 2011 14:52:28 +1000
CC:
From: [email protected]
Dear
Thank you for your email.
We have submitted your request for refund. Please allow approx. 5 business days for this to be processed to your account.
Please do not hesitate to contact our team,should you have any further queries.
Kind Regards
Caroline
Team Scoopon.
Should you have any further queries please do not hesitate to contact us.
Kind Regards,
Caroline
Team Scoopon
Lol. Just lol.
Hey y'all,
My mother made the mistake of purchasing these and of course the same thing happened to her. She lodged a refund request through Scoopon just as the site says to do when coupons aren't fulfilled. Scoopon investigated and sent her the below email. And true to their word, the money has been refunded back into her account safe and sound.
So you should all be able to get the same. Stupid Golden Bucket…
Cheers,
Jane
from: [email protected]
date Tue, Mar 29, 2011 at 5:13 PM
subject : coupon non-redemption
Dear xxx,
Thank you for your email.
Due to unforeseen issues with this deal provider we would like to offer you a refund.
Please forward us the following details and we will organise a request for refund for you.
1. Email address which was used to make this purchase
2. Last 4 digits of the credit card used for payment.
3. Scoopon Deal Title.
These details are required for identification and security purposes, to help ensure the financial safety of all Scoopon customers.
Once I have these details, I will be able to cancel your Scoopon and organise a refund for you.
I apologise for any inconvenience this may cause.
Should you have any further queries please do not hesitate to contact us.
Kind Regards,
Team Scoopon
Hi Miss Jane
How long did it take for Scoopon to respond to your Mum's email?
Scoopon is so completely arrogant. They are offering a refund and asking the customer to provide the name of the deal. WTF???? It just goes to show they have no respect whatsoever for their customers' time.
"Due to unforeseen issues with this deal provider we would like to offer you a refund." UNFORESEEN? really?
Scoopon, please provide all your customers with a detailed explanation why Golden Bucket of Crap broke the law.
Stii havent received reply by email. Still am waiting on refund.
Scoopon running scared maybe?
I seriously wish I could bring down Bucket-o-craps' website. They seem to be getting of scott free at this point.
I actually think that one of those outrage of the day shows would like this story. Current Affair or whatever (I don't watch tv but am sure those types of shows are still around, exposing companies who have allegedly ripped off battlers) You should send them a link to this thread. And the one about the WA car wash place. I am sure it would be in the public interest to know of these types of issues.
You're right, but like most people, I can't be bothered. My time is much more valuable than the money I have lost. And I think that is why what these companies (including Scoopon) bank on. (literally).
Funnily enough channel 7 in brisbane aired how good the three best online voucher companies were Fri 8/4. SCOOPON was one of the 3. I am sure there maybe deals out there that are legit, but when the refund process is so hard, and golden bucket dont answer emails or phone calls, I just wonder how long SCOOPON knew about this golden bucket issue. And if they knew, why didnt they contact all scoopon holders via an email explaining the situation. And when people are so careful of there spending patterns due to increase in petrol, food, bus fares, electricity, rates, etc, this really annoys me.
Still havent received reply. Still waiiting on reply to emails and refund.
Still waitng for even a reply to my emails. And yes no refund even in a work in progress state.
still no reply.
Finally got mine asking for more info…
Logged a complaint with fair trading and a refund request by my bank as I am sick of waiting for emails from SCOOPON (Sent email 12/4 to SCOOPON and have had no response to date).
To: [email protected]
Subject: RE: [#RJR-880359]: Troubles redeeming and booking cleaning
Date: Thu, 14 Apr 2011 09:35:17 +1000
Hello.
As I have had no correspondence from the 12/4 and the amount has been outstanding for a while I have referred this onto my bank for a refund and Consumer Affairs (Office of Fair Trading).
The customer service is lacking once again.
Also can you please explain why how long SCOOPON were aware of the golden bucket issues experienced by SCOOPON users.
Regards
Hi mans55,
Thanks for your post.
Our support team have sent an email to you requesting some additional information so we can have our Accounts Department organise a refund cheque that can be posted to you.
It looks like they are still waiting for that information. Please reply at your earliest convenience.
Kind Regards,
Team Scoopon
Thanks. have sent info. Awaiting reply for you to advise when I will recieve cheque.
From:
To: [email protected]
Subject: RE: [#RJR-880359]: Troubles redeeming and booking cleaning
Date: Thu, 21 Apr 2011 09:39:18 +1000
Hello. Again, this is very frustrating.
Can you please advise as when I should expect to see the cheque delivered to my home address.
Regards
From:
To: [email protected]
Subject: RE: [#RJR-880359]: Troubles redeeming and booking cleaning
Date: Mon, 18 Apr 2011 20:15:27 +1000
Hello. Can you let me know when I should expect the cheque to be sent please?
From:
To: [email protected]
Subject: RE: [#RJR-880359]: Troubles redeeming and booking cleaning
Date: Thu, 14 Apr 2011 14:11:59 +1000
Hello.
Thanks for your reply.
Please send to:-
Please let me know when this has been sent.
Regards
To:
Subject: [#RJR-880359]: Troubles redeeming and booking cleaning
Date: Thu, 14 Apr 2011 12:25:18 +1000
CC:
From: [email protected]
Dear
Thank you for your email.
Can you please forward us your postal address, so we can have our Accounts Department organise a refund cheque that can be posted to you?
Should you have any further queries, please feel free to contact us.
Kind Regards,
Joel
Scoopon
you have emailed me 4 times now asking for my credit card details to so as to refund my money. 4 TIMES!
Each time I have supplied you with the last 4 digits as requested.
What the hell is going on?
(and before you ask Ticket ID: EUY-385891)
Do a chargeback.
Yep there refund process is very frustrating indeed. I had the same experience. I have logged a complaint with consumer Fairs and have spoken to my bank and issued a refund process. They have said they will send a cheque out but I am still waiitng for a ETA on cheque and a reply to the email I have sent to SCOOPON. I will wait and see who wins first.
Yes, just done the same thing myself because I don't trust scoopon.
Alas, I too have been scammed by this one. My clean is booked for tomorrow morning….but after no reply from a recent email I decided to call them (msg bank, of course) and then do some hunting on line which brought up this thread.
Pleased I found out about it now rather than tomorrow when they just didn't bother to turn up. Now I have a day and a half to clean my house from top to bottom before the in-laws arrive. Sigh.
Scoopon - I dearly hope that my refund request will not take the path that many above have noted….If so I will be spreading the bad word on my blog and to anyone that will listen about this scam and your unhelpfulness.
Ticket ID: MNS-666786
THAT WAS TICKET #MNS - 666786
Just trying to prevent Scoopon from coming on and asking for it and wasting more of your time.
Lol. Thanks :)
Needs to be in bold and size 58 ;)
Got my email requesting details to get the refund to…fingers crossed this is a sign of good things to come.
Would love an explanation from Scoopon as to why they were aware of this scam for weeks and did not contact ALL purchasers to advise them that Golden Bucket were doing the dirty and that refunds would be made. Instead we were all left to be mucked around waiting for the cleaners that were never ever going to turn up.
Bad form, Scoopon. A little pro-activeness might have kept you some customers.
Because Scoopon are scamming too? Just asking. Lol
Scoopon is calling this a Golden Bucket Scam. Seems to me that Golden Bucket are not the only ones….
LOL Are they really calling it that? Where?
In the subject line in their emails.
OMG, I can't stop laughing!
Hi kiwipride,
Just to clarify, the subject line listed in this ticket ID (EUY-385891) is not created by Scoopon.
We kindly advise that the subject line of an email is created by a user at the time of lodging their query - and our support team will respond to that query as quickly as possible to help bring about a resolution.
Kind Regards,
Team Scoopon.
Hi Scoopon,
Just to clarify, you have STILL not refunded my money nor respond to my emails for over a week. Could you please also clarify, why you have nit been proactive in this issue with us all?
Many of us will never buy from Scoopon again due to your lack of care and response.
Hi Scoopon,
Just to clarify, you have STILL not refunded my money nor respond to my emails for over a week. Could you please also clarify, why you have nit been proactive in this issue with us all?
Many of us will never buy from Scoopon again due to your lack of care and response.
If you look at my older posts I have been waiitng on a cheque from the 14th April, and prior to this I was waiting for a refund from late March. Yes, I am still waiting again. How long does it take to print out a cheque and send ? How about a return email saying how long it will take. Customer service is lacking again and very frustrating. Wont be using or recommending SCOOOPON to anyone, due to the shear frustration and lack of customer service. Learn from your mistakes SCOOPON, as we are providing valuable feedback to your company.
Dear mans55,
We have asked our customer service team to respond to your query with an update as quickly as possible.
Kind Regards,
Team Scoopon.
I am still waiting for a cheque to be sent. This refund is oustanding close to two months. Very frustrating and very unhappy.
Still waiting for a cheque to be sent. This refund is oustanding close to two months. Very frustrating and very unhappy. Still waiitng for a response from your email 29/4. Again how long does it take to send out a cheque. I have provided the contact details
Hi kiwipride,
Did you receive the email from our support team 27th April?
If you have not received this advice, please advise us and we will resend the confirmation email.
Kind Regards,
Team Scoopon.
Scoopon,
I don;t know how many support people you have to deal with complaints, but you really should find some way to organise it better. Perhaps for one deal, only one support person should deal with complaints. You need to find something as people really feel like you do not read emails and that your deal differently with similar compliants about the same deal.
You should also make your standard "terms and conditions" for your businesses known to your buyers, that way people might be better equipped to deal with issues directly with the business. Buyers would know what the business signs up for, what they are expected to do.
I don;t know how many support people you have to deal with complaints
Not enough!
And their "system" of if you email them to chase up, that makes your original email drop to the bottom of the queue is bizzare to say the least.
Note: I don't have any complaints (yet), only used a couple of scoopons and it's been all good so far.
Hi voteoften,
Thanks for your suggestions. We greatly appreciate your feedback.
We have already started implementing a number of changes to help improve our response times and the ability to address a specific concern raised in a member's email.
Our support team is working incredibly hard to improve, and will continue to improve our service to our community.
We hope that you will notice a significant improvement in all areas shortly.
Kind Regards,
Team Scoopon.
Not good enough. Scoopon is a scam site. I've never been scammed on the internet before. This experience (with scoopon) is the first time I have been scammed. My ticket number is SAQ-955614
I have had the same difficulty contact Golden Bucket - only now the phone number is constantly engaged rather than going through to an answering machine.
I've emailed scoopon regarding this (HTN 926512).
good luck Anna. you'll need it.
I am beginning to think that vouchers for any personal service that lasts more than an hour, hour and a half, should not be bought. It is too difficult for these sellers to fulfill them. This would be for deluxe spa packages that include a massage and other things, cleaning, etc.
Also, keep in mind that a lot of these maintenance companies that sell a couple of hours are probably just looking at it as an extended sales call. This would include car maintenance.