Been with these guys for a a few months now, very happy with them so far.
Also comes with a bonus $20 voucher.
Jeenee Mobile - $25 Per Month - 18GB Data + Unlimited Calls & Text + $300 International Credit (12 Month Plan)
610
[Deactivated] on 14/11/2018 - 16:57 jeenee.org.au (1979 clicks)
Last edited 15/11/2018 - 01:04 by 1 other user
Last edited 15/11/2018 - 01:04 by 1 other user
Related Stores
closed Comments
Yes
Yes, that is correct.
Looks like a pretty cheap plan. I'm more interested in their international calls, how much do they charge per minute?
expensive
https://www.jeenee.org.au/important-information/internationa…
Im still on Virgin, out of contract. I will stay until a comparable international offer comes up or, when they push me out.
No international SMS/MMS included either.
Same, I might be switching over to Belong, they've got unlimited international calls/texts to mobiles and landlines, but their data plans aren't as beefy, and you have to be with Belong.
Been with them for a couple years now, their plans just keeps getting better and better
Looks like it's for new customers only.
It's not available within the Change Plan section of my Account.can the $20 voucher be used to pay off the first month of your mobile plan? this part confuses me.
"The coupon cannot be exchanged for cash, is only valid for use within Jeenee.Shop and cannot be used for credit on any Jeenee Mobile SIM"
if you cant then what can you use the voucher on?
Previously you could only use it against buying a phone from them.
Phones, cases, stuff like that.
Its a value-add, not something you should base your purchase on.
Coverage is not great, indoor signal drops almost to zero in 2074.
Customer support is poor, very difficult to get on the phone and they have never answered an email. It took months to change a plan and failed to stop chargeing me when I cancelled.
Maybe I expect too much I hear similar stories of customer support from all telcos
So your area is poor for Optus then. Thats not a jeenee thing.
They DO take a while to change plans though, took me a week of waiting.
Still love what they do, who they are, and what they mean to the disabled community.
That is the only reason why I would switch to Jeenee.
All telcos (or MNVOs) are about the same but at least I know Jeenee is unique in what they do for the disabled community.
If they keep their plans competitive within reason, I will not move away.I looked at their page and their efforts seem rather token tbh.
https://www.jeenee.org.au/makeadifference/
we're dedicated to giving a percentage of our profits directly back to the community
A percentage that isn't specified.
According to them they gave away 200 phones and services to disabled people while the service has been operating since at least 2013. Didn't say what phone nor what servce.
Customer support is poor, very difficult to get on the phone and they have never answered an email.
Are you sure? Because according to the Make a Difference page Amy, a woman with Downs Syndrome
rings the Jeenee HELP Centre to tell them about her day and to gain greater confidence in what to say when using her phone.
You aren't getting that level of customer service? Perhaps it's because Amy is calling again.
And what's special about this?
https://www.jeenee.org.au/accessibility-plans/
I can get a better deal from other providers already without being a disability pensioner or NDIS whatever that is.
I don't want to bash charity work but at the end of the day they don't seem to be doing much but they're saying this is a reason to choose them.
@Diji1: Yeah it's a fair question about how much they donate, I will try see if I can find any more info on it. Works be a big factor in me switching.
@Diji1: I called them today about changing my plan and some Aussie dude answered straight away. At other times it's taken a while tho.
@Diji1: It is a reason.
Alsong with price, optus network, and REALLY good online user portal.
They used to be nfp, and had to change market because too many people werent paying their bills, and an nfp can only float non-payers for so long.
Besides, even if its 1% or some stupid tiny number, its still probably infinately more than the other telcos to choose from.
Also, i doubt a non-disabled user is paying for the "HELP" centre service. Its an extra 20? Or was it 30? A month.
But for that arguably small cost, you get the ability to phone and ask for help for anything day to day.
Blind users, unable to read, can find it very useful for things like timetables that arent available in braile.
And yes, if someone needs to "chat" thats what they pay for. Disability support.
Its never cheap.Swing at the non-exact charity percentages all you want, but as a formerly blind person (had a bunch of experimental surgery to get back to where i am) please dont attack the HELP centre staff.
Anyway, I mean, its a bloody phone provider.
What do people REALLY expect from them? Especially on a literal shoestring budget.
Also you say you dont mean to "bash charity work", so why do it at all?
You're not the best at sport, why play?
You're not the ceo, why work?
You dont donate much, why donate at all?Because for ANY company, especially a small one who is CLEARLY not marking up the optus wholesale packs by much at all, making ANY sort of effort, is better than the majority of others.
Sorry to be so snarky about it, but as someone who went through a severe life changing disability and "recovered" as best as a human can with my condition, i DO NOT want the 'little guys' to be made to feel little.
Ffs, donate $10 for all i care. Thats 1 more meal for 1 more person.
EVERY BIT MATTERS!!!!!!
Coverage will also depend on your phone and what bands they support
I used to be with them too. I didn't have an issue with coverage really but their customer service took forever when I joined and when I tried to leave - they just wouldn't respond to Optus when I was trying to transfer out.
The guilt trip when I wanted to leave wasn't ideal either.
Guilt trips only work if you're guilty of something.
If any of the 3 things didnt work for you anymore, why be guilty?
Didnt like the optus network.
Didnt want to support their cause.
Couldnt afford their services
I mean, its your life, what could they possibly guilt you on? Lol
I didn't say it worked.
Trying to make me feel bad for leaving a service that didn't suit me anymore after two years annoyed me more than anything else.
What phone are you using? May not have Band 28 4G which can dramatically improve indoor reception.
2074? You can tell what reception will be like in 56 years from now?
18gb per month?
Not sure why you were downvoted for that question
I'm looking to sign up now. Will my phone port over as soon as I pay?
I dont want my existing sim to no longer work while i wait for AusPost.No. The SIM comes in the mail unactivated. Once you receive it, you will have to submit an activation request on their website. Then it takes anywhere from a few hours to a few days.
Legend Thanks!!!
Yep, the above is right.
After you activate the new sim, continue to use your old one.
Reboot the phone to Check every few hours to see if its still active.
Once it says "emergency calls only" swich the sims.
Dont think I like optus, they are so patchy in some areas it's not even funny. Vodafone gives them a run for their money
Depends where you are.
Metro QLD.
Pretty much anywhere within a 4 hour drive of Brisbane will have few, if any, black spots.There are some. But these are usually literal terrain 'holes' and even Telstras blue tick network doesnt work reliably there, despite showing bars (poor Hills District…..)
Jeenee is great, been with them for around 1 year. On their unlimited call 1gb data plan for $9.95.
They are also a charity.
They are not a charity and their charitable program seems rather small…
i read that too. by all means tell us more about it
They used to be.
Too many non bill payers shut that down :(
Edit: nvm
I'm still with them. They have sucked.
1. Sent a sim pre activated, didn't tell me, I paid for two carriers for 3 weeks for no good reason
2. The website still doesn't work after two years on two PC's with 3 different Web browsers. You can't navigate it without using "inspect" to delete the frame on the left as it sits over the top of important stuff
3. Without telling me they stopped my data bonus for signing up for x months. Wtf. Id complain but not worth it as I really need to go elsewhereAs to coverage, optus is optus, its fine for me.
1.
Its normal practice for a sim to be pre activated if you are NOT porting a number.
In my job i order 10 to 12 sims a day from Telstra. All ship active.2.
The website works fine.
Im running Linux Mint using waterfox.
It also works fine at the office, on chrome with windows 10.
It also works fine at my parents house on MacOS using Safari.
And it also works fine on my phone using Firefox Quantum, on Android.Im going to guess a plugin. Or maybe your DNS is doing something funky…
3.
Call them about it.
So long as you try early morning or after lunch (not during) then wait times for me have been under 5 minutes.I mean, your experience is your experience, i cant say its "wrong" because its personal to you. However point 1 is 'the norm', and point 2. Is a 'you issue' not a website issue.
Item 1 perhaps I should have said they started billing as of the shipping date.
Ever tried contacting Jeenee?
Hope you have plenty of time/patienceI never had to
Never had to either, but have, for the purpose of trying it.
Outside of "peak hours" of call times, less than 5 minutes.And aussie staff.
Is this available to existing customers?
When I try to change plans none of the above show up on the list. I can only see the plans when I sign out.Not yet, i tried, but ill be phoning tomorrow to sort mine out :)
good stuff. gf needs to get away from telstra definitely. $60 a month for 15gb data
gfs are expensive either way, 60 bucks a month isnt your biggest problem
'Girl Friend Experience', and 'Girl Friend' are not the same thing ;) :p
Pretty poor that they offer the plan to existing customer, no customer loyalty at all. Essentially for the same price, a new customer can get more data than a customer that has been with them for a long time
Called Jeenee to ask about existing out of contract customers. The good news is their call centre response time was excellent, 15 seconds to speak to agent located in AU. Called around 11:30am.
The bad news is that the $25 / 18GB plan is not available to existing customers. When I pointed out that the "More information" section on their web site indicates "Available to new and recontracting customers" the agent went away to double check with manager and returned two minutes later stating that the text had now been removed, which it was.
Looks like I need to port away, and then maybe port back depending on how good a deal I can find elsewhere.
In regards to my experience with Jeenee over 2+ years, have always found their web portal to be excellent, the previous couple of times I have rung for support the service has been very prompt. So no complaints about Jeenee, but annoyed I cannot get this deal by recontracting.
Yeah I had the same experience just now trying to recontract.
Thats OK, its just a bit of hassle, not a deal breaker. Just an extra $20 for sim express post. Oh well, savings are worth it.
Being a tightarse has never been easy (except for TA himself).
Grabbed a $2 amaysim sim from the local servo, and have ported out.
Just gotta wait for the new jeenee sim in the mail now.
My 12 month contract is almost over, I wouldn't mind getting the kids one, it's the same as my 12 month pennywise but it has an extra 200megs and is only $8.91. I never go over my data usage amount.
My contract just finished for $9.90 with 1GB. Hopefully I can stay on it. I don't use much data either. Love the unlimited call and texts
Plus shipping $12.37
It looks like some customers had better service than me. Obviously be aware of Optus coverage before jumping.
I originally put both my kids on their $9.90 plan - monthly at first to test, then I tried to upgrade to the 12 month plan but it took them 3 months to sort this out and they did not answer a single phone call or email during this time. The deals were attractive and the promise of them being philanthropic was a big plus. But I have not been able to confirm any good deeds done by them and after 6 months my son went out and bought his own plan with Telstra - better coverage and data.
Lastly - I am disgusted by any company that offers deals to new but not existing customers - one golden rule any business needs to follow is to look after your customers but it seems this philosophy is no longer fashionable.
They with optus?