My young teenage purchased Jeans for about $200.The first wear and the button came off. Am I able go ask for a refund with a receipt? What rights do I have if the store doesnt want to refund.
My Rights to Ask for Refund from Store
hsk on 05/10/2018 - 13:34
Comments
I see on their receipt that they offer 14 day exchange. It says refunds not accepted. These are faulty after one wear.
Yes.
Refund - probably not.
Replacement - probably.
If the goods are faulty you are entitled to a refund/replacement regardless of their policy. If they cannot remedy the situation (i.e. with replacement) they must refund (assuming it really is a fault and not due to abuse).
The first wear and the button came off.
Depends on how the button came off. Clothes should be able to stand up to normal wear and tear, but they're not indestructible and not expected to be. Was your teenager trying to put them on/take them off in a hurry?
Was your teenager trying to put them on/take them off in a hurry?
What exactly are you suggesting?
…….. I shouldn't be surprised but get your mind outta the gutter lol. Or we'll both end up on a list somewhere.
Sometimes you can't hold it and just gotta go?
The first wear and the button came off.
A fault due to craftsmanship is covered by acl. A fault due to improper use by the consumer isn’t.
Was your teenager trying to put them on/take them off in a hurry?
Or they purchased 2 sizes too small ;)
Worst case can't you just sew the button back on in a few minutes?
Username checks out.
I usually hate this kind of comment but this is such a niche point of association I lol'd.
They’re jeans. The top button is usually a rivet not sewed on.
A simple google search gives you the answer to this https://www.accc.gov.au/consumers/consumer-rights-guarantees…
Retailers have the right to remedy and refund if a remedy cannot be found, so they should fix it, but if not then remedy. I would expect a $200 pair of jeans should hold up more than 1 wear. My $10 Target clearance jean buttons has stood up to years of me being too optimistic with my size. :)
My $10 Target clearance jean buttons has stood up to years of me being too optimistic with my size. :)
To be fair that's probably just Target knowing their target demographic……..
Did your teenager try and squeeze into a size small?
Do they not have the receipt?
Yeah, getting a replacement should be no issue at all. I'm wondering if OP is hoping this lets them get a refund because their kid just spent $200 on a pair of jeans.
If the OP plays the cards right should be able to get a refund - just politely say imply that the you don't trust the replacement pair of jeans to last more than one wear either and they should refund you to make you go away.
I'm wondering if OP is hoping this lets them get a refund because their kid just spent $200 on a pair of jeans.
More like, buys $200 jeans, wears them, has buyers remorse now working out a way for refund
As most people would just exchange the item for a replacement if that happened.
Exactly
I'm picturing a strung up ham.
What did the store say when you asked them??
Ask Ozb first then get back to us.
The store has the right to repair or replace. This is a minor fault, not a major fault.
Depends on your perspective… if the pants falls down to their ankles, that would be a major fault if I had to witness Hairy Legs. Someone please think of the Children!
Thanks all the store replaced without a problem. 😊
All that for nothing
I didn't get pass - purchased a pair of jeans for about $200?!
I spend about that much on my jeans but then again, I'm an adult, not a teenager.
Under Australian Consumer Law customers are entitled to a refund if goods are faulty or not fit for purpose. Most shops think they have the right to refuse a refund if it's for change of mind but your case is different as they've been worn, hence faulty! So as long as they aren't damaged from abuse you're entitled to a refund.
Edit: spelling
only for a Major fault. The hardest part is agreeing if the fault is major or minor. I would assume a button is minor. Generally Major is something that is a design flaw or a replacement won't fix. (like the jeans completely changing colour to white when you wash it according to instructions. A replacement won't help as it might be an issue with the entire batch
Not sure about you, but I'd consider a button falling off(resulting in them being unable to be worn) & your jeans falling around your ankles a fairly major fault! I'm almost certain the Authorities (Police) would enforce this view otherwise they'd be issuing streaking/indecent exposure tickets for these faults you think are 'minor'!
Correctamondo
But the store manager needs to see it that way.
See my post about how to go about it.
https://www.marketwatch.com/story/is-it-wrong-to-buy-and-wea…
Two-thirds of women clothes shoppers said they return items after wearing them once, a recent survey of 1,000 U.K.
DEFINITELY A REFUND ACCORDING TO FAIR TRADING !
And a huge complaint to go with it!
Dont accept store policy over consumer law.
Law overrides store policy 24/7Here is how you go about it
Demand a refund directly from the Manager and tell them you are within your consumer rights to receive one because the goods are not of merchantable quality and not fit for purpose. Thats the law. SimplePut them in the hot seat by asking for ID too.
If they refuse to give you a refund tell them they will be personally named in your complaint to the Dept of fair trading and risk a personal fine of up to $25,000 for breaking the law.
Needless to say the store will receive a much bigger fine for which that same person will be personally responsible.
Tell them that means that person could be in court on thier own and also out of a job for placing the store in such a predicament. They may also find it difficult to ever find another job again. Thats not a good scenario.Then ask them if they are willing to wear all that - Point out that its Much easier just to comply with Consumer Law and provide a refund.
No.
I know the OP has their answer but there is a lot of confusion on here about refunds.
Consumer law is "repair, replace or refund". The shop/brand has a right to repair the item first or replace it BEFORE they refund you. Unless it is a major fault which a button coming off isn't. It's repairable easily.
So the OP walking in and being offered exactly the same pair of jeans as a swap is perfectly legal(asking for a bigger size wouldn't be a smart idea).
The store doing a repair of the button for free, if they normally do repairs is perfectly legal as well.
The OP walking in, demanding the manager and demanding their ID is likely to get them told to piss off.
I doubt anyone would want a replacement of such rubbish hence demanding a refund is appropriate in this situation. Should never have happened in the first place.
I don't think you understand. The customer doesn't get a choice. As long as the store puts the situation right (repair, replace or refund) in the eyes of the law they've done the right thing.
Put them in the hot seat by asking for ID too.
This and the rest of the paragraph is silly. There is no need for the employees to provide id in this manner. They’re also not liable for compensation as suggested by this post.
Nobody said anything about compensation and there is no case to that
the Dept of fair trading and risk a personal fine of up to $25,000 for breaking the law.
Needless to say the store will receive a much bigger fine for which that same person will be personally responsible.The post is suggesting that the employee is violating a trade act and is liable for a $25k fine payable to revenue nsw.
Tell them that means that person could be in court on thier own and also out of a job for placing the store in such a predicament. They may also find it difficult to ever find another job again. Thats not a good scenario.
Tbh, If I was working in retail and someone said that to me on first day of contact, I would be lmao. Sign of amateur armchair lawyer.
Ive seen it happen.
When the company does not support the employee's actions.I think its done to just get rid of you, telling you what you want to hear, rather than for legal reasons. Business' have rights too.
I hear that if you start rolling on the floor crying and sulking like a 4yo, you'd get the refund much quicker. Maybe go viral and become famous on YouTube too.
She should be suspended from ozbargain
Imho the store should replace, but if they do not want to refund that’s their choice. If your daughter has buyers remorse I guess that’s too late.
Surely this is easy enough to google though
$200? They're jeans, You wear them? They don't, like, have a TV in them or something? I am very old.
Google consumer rights… It's all there
Did you try contacting the supplier and obtaining a DOA number?
You have right to contact the store and ask their refund policy based on your experience.