Help Regarding Return of Memory Module Bought from MSY

LAirJordan23 on 02/09/2018 - 17:43
Last edited 02/09/2018 - 18:00 by 1 other user

Hi

I would like to ask if it is possible to return the memory module that I recently bought from MSY.

I asked the MSY guy to give me a RAM that will be compatible to Dell Precision 5520 Workstation. He gave me a Kingston 16gb 2400mhz (KVR24S17D8/16) but the recommended one is (KCP424SD8/16) which they don't have in their store.

Is it still possible to return this product in exchange to Crucial which is more compatible to the Precision laptop? The other thing is I opened the packaging already.

Thanks.

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Comments

  • whooah1979 on 02/09/2018 - 17:49

    Ask them if they accept a change of mind exchange and pay their restocking fee.

    • Hellman109 on 04/09/2018 - 16:29

      Its not change of mind.

      Its not as described and covered under our consumer laws, if he asked for RAM compatible with a certain system and it isn't, he's allowed to return it at no cost.

      • iDroid on 04/09/2018 - 16:34
        +5

        It is compatible with OP's system, ergo it would be a change of mind.

      • whooah1979 on 04/09/2018 - 16:44

        if he asked for RAM compatible

        ram that is incompatible with the mobo won’t pass post. op has stated that the mobo boots with the new ram and passes post.

        https://www.ozbargain.com.au/node/400603#comment-6323486

        I installed it and when I notice that it's a bit weird that when opening some programs

  • Ughhh on 02/09/2018 - 18:02
    +25

    Have you tried asking the store and the guy who served you???

  • AirJordan23 on 02/09/2018 - 18:14

    They are close on Sundays, I will try to phone them first tomorrow before I drop by the store because it's a bit of drive.

    • Blue Cat on 03/09/2018 - 11:36
      +11

      I will try to phone them

      Good luck with that! MSY is known for never answering any calls ever.

      • PopCounty on 03/09/2018 - 14:27
        +2

        I went to their North Melbourne store sometime back. Very unprofessional and kind of rude the way the guy replied. Never again MSY. No offence though.

      • khell on 03/09/2018 - 17:58

        They have always answered my calls. At least Brooklyn, North Melbourne and Brighton have.

      • Avacardooo Rayy Mee on 04/09/2018 - 09:08
        +5

        Yep, msy is known for cheap prices , 0 service.

  • AdosHouse on 02/09/2018 - 18:14
    +1

    From their website

    "10.8
    MSY normally does not have any generalobligation to provide refund, exchange or repair under the following circumstances:
    a. If you change your mind.
    b. If you have made a wrong selection.
    c. If you decided you do not like the purchase.
    d. If you decided that you had no use for the purchase.

    However, MSY would like to provide additional security for customers, over and above the consumer’s rights under the Consumer Guarantee for change-of-mind customers and MSY will provide you with a full refund or exchange to other Goods noting price difference,if:
    i. You return the purchased goods to MSY within 14 days of the purchase date. For online purchases, the purchase date is the date you receive your ordered Goods;
    ii. You have and bring the proof of purchase in the form of tax invoice and/or receipt;
    iii. The returned Goods and its packaging are unopen and still in its original sealed condition including all manuals and accessories;
    iv. You agree to be responsible for the shipping cost of returning the Goods to MSY.
    v. For online purchases, we strongly recommend you to contact us prior to returning the Goods.
    Any change of mind returns not acknowledged by MSY beforehand might be rejected and return to you at your own expense."

    Is the RAM still sealed?

    • AirJordan23 on 02/09/2018 - 18:20

      I opened it last night because I would like to put it on my laptop after I purchased it Friday. I installed it and when I notice that it's a bit weird that when opening some programs it was slower than before I installed it. That's why I checked it if its compatible with the workstation laptop.

      This is not the model recommended by Kingston and the other one is The Crucial brand.

      • JimmyF on 02/09/2018 - 18:22
        +2

        and when I notice that it's a bit weird that when opening some programs it was slower than before I installed it

        Both parts you listed have the same specs, DDR4, 2400mhz ram. They are the same speed.

        • AirJordan23 on 02/09/2018 - 18:40
          -5

          Nope the other one is The RAM that came from
          Dell 8gb RAM. In total 16gb + 8gb = 24gb

        • Allan on 02/09/2018 - 19:07
          +9

          @AirJordan23: Did you only put 1 extra RAM module (16GB) to the 1 stock Dell 8GB? supposed to do RAM in equal pairs ie 8+8

        • AirJordan23 on 02/09/2018 - 19:20

          @Allan: yup 1x 16gb and 1x 8gb (Dell's Ram)

        • FirstWizard on 03/09/2018 - 11:08
          +2

          @AirJordan23:
          Try removing the 8GB RAM, sometimes having an unbalanced bus can cause the system to run slowly.

        • AirJordan23 on 03/09/2018 - 11:24

          @FirstWizard: thanks

        • abb on 03/09/2018 - 14:27
          -8

          @FirstWizard: That makes no sense - one module is no more "balanced" than two different-size modules. And OP had only one module in originally…

        • FirstWizard on 03/09/2018 - 15:00
          +5

          @abb:
          Well, there's a lot of research on how balanced and unbalanced memory placing effects the performance of a computer, and it has to do with how the chipset is designed to handle memory. When you reserve a part of memory, the chipset tries to spread it across the two DIMMs because most controllers have parallel access to them, and balancing has to do with the way they address the memory locations. Again this is mostly manufacturer dependent and could differ.
          A quick google will give you a few whitepapers on the best practices of unbalanced memory configurations for different vendors.

          https://lenovopress.com/lp0501.pdf
          https://www.supermicro.com/support/resources/memory/X10_memo…

          So as a rule of thumb it's always good to have the same capacity over different channels. Or check the chipset manual to check how to do it correctly.

        • abb on 03/09/2018 - 15:59
          -8

          @FirstWizard: I maintain that it is impossible for 16GB + 8GB to be slower than, or less balanced than, 8GB alone. (Assuming the 16GB module is at least the same speed grade, which it seems to be)

          2x 8GB or 2x 16GB in the appropriate slots would be (slightly) faster, sure. But for an average home user, more RAM is likely to be of more benefit than maximizing memory bus performance.

          Agree that OP should check the manual to see if they have any guidance about where to put the bigger module.

        • maybe a bot on 03/09/2018 - 19:32
          +1

          @FirstWizard:

          xeon e5 based servers with a quad-channel, finicky memory controller (the architecture they're based on had a myriad of problems at release, being Intel's first foray into DDR4 platforms)

          vs

          xeon e3 mobile (essentially an overpriced mobile i7 with ECC support), with a dual-channel, well-built and tested memory controller.

          server imcs handle memory a LOT differently than consumer imcs

        • HighAndDry on 04/09/2018 - 10:35
          +1

          @abb:

          I maintain that it is impossible for 16GB + 8GB to be slower than, or less balanced than, 8GB alone.

          Then I maintain you know nothing about computers.

          RAM capacity doesn't really matter until you reach the limit and start hitting the page file. If you're using only 4GB of RAM for your programs, it doesn't matter if you have 8GB or 800GB of RAM, you'll see no difference.

          BUT! What will make a difference is if you have 2 sticks of same RAM running in dual channel, vs if you have mis-matched RAM not running dual channel config.

        • abb on 04/09/2018 - 11:54

          @HighAndDry:

          Then I maintain you know nothing about computers.

          Well, I get paid to design them, but OK, I don't keep up with the PC world too much these days.
          Can you provide an example where a 16+8GB configuration (with the same speed grade) is slower than a single 8GB ?

          I'm copping a lot of downvotes on this but I don't see the error in my reasoning.

          If you're using only 4GB of RAM for your programs, it doesn't matter if you have 8GB or 800GB of RAM, you'll see no difference.

          Depends on your definition of "your programs" (The OS is likely to do more filesystem caching in RAM if you have 8GB rather than 4GB, which may speed up some things.). But sure, general point is true, at a certain point adding more RAM won't make things any faster for an average user.

          BUT! What will make a difference is if you have 2 sticks of same RAM running in dual channel, vs if you have mis-matched RAM not running dual channel config.

          Agreed (this is the relatively small (for most home user workloads) performance gain I alluded to "maximizing memory bus performance").
          The case that OP started with, however, is only 1 RAM stick.

        • HighAndDry on 04/09/2018 - 11:56

          @abb:

          Can you provide an example where a 16+8GB configuration (with the same speed grade) is slower than a single 8GB ?

          Yes, irrespective of speed grades, different RAM modules can vary in quality and actual max speed. If the 8GB was running faster than the new 16GB stick, adding the 16GB will cause the system to slow down to the speed of the 16GB RAM. It's negligible usually but so is the difference OP is apparently 'feeling'.

        • abb on 04/09/2018 - 12:09

          irrespective of speed grades […] actual max speed

          It seems that we merely disagree on the definition of "speed grade"…

          You're talking about the timing information in the SPD, I assume (EPP, XMP, whatever they call it now for DDR4).

        • HighAndDry on 04/09/2018 - 14:03

          @abb: I'm not sure, but yes possibly XMP. 2400Mhz RAM could be running at 2133MHz for whatever reason (MB, bios, CPU) when an additional stick of RAM is added. Or the 2400MHz RAM could originally have been running faster (unlikely, but possible), and is now back to 2400MHz with the addition of the new stick of RAM.

      • iDroid on 03/09/2018 - 10:14
        +14

        I think you're imagining it.

        RAM is not a part that you will easily notice any difference in machine speed from spec to spec - it is important for tasks that move a lot of data around, but normal operation will feel the same.

        Where you'll notice the difference will be when your machine is resource constrained (ie, you run out of free ram) and the OS must swap tasks to disk (this get really really slow).

        But outside of that, I very much doubt you'll ever feel any performance increase due to more RAM (ignoring caching due to more available RAM) - unless you're frequently running out of RAM.

        • Roman Sandstorm on 03/09/2018 - 17:15
          +3

          Yes. This.

          Confirmation bias at work.

          It's almost impossible to tell the real word differences between different RAM configurations and speeds. You need specialist benchmarking programs to do so.

          Look at reducing the host of programs which start with the PC. Especially intrusive 'security' programs and system monitors.

  • JimmyF on 02/09/2018 - 18:21
    +4

    The other thing is I opened the packaging already.

    Not a chance for a change of mind then.

    He gave me a Kingston 16gb 2400mhz (KVR24S17D8/16) but the recommended one is (KCP424SD8/16) which they don't have in their store.

    So you accepted this one RAM even when told it was different.

    So its a change of mind return, there is no reason for MSY to accept it.

    which is more compatible to the Precision laptop?

    In what way? Is the memory not working? Both are DDR4 2400 MHz 16GB modules.

    • AirJordan23 on 02/09/2018 - 18:53

      I showed the specs on my phone

      non-ecc ram
      2400Mhz

      He didn't ask me which spec memory module, I've asked him which is compatible to my workstation laptop and
      He went at the back then took the Kingston brand

      • JimmyF on 02/09/2018 - 19:15
        +10

        I showed the specs on my phone

        non-ecc ram
        2400Mhz

        and thats what you got

        • AirJordan23 on 02/09/2018 - 19:25
          -3

          Yup on Dell's data sheet that I screen shot before.

    • AirJordan23 on 02/09/2018 - 18:58
      -4

      I just found out that the other Kingston brand is the system specific one after I installed it and notice that it's not snappier than before.

      • JimmyF on 02/09/2018 - 19:16
        +2

        and notice that it's not snappier than before.

        So you installed MORE ram and the system got slower?

        Yeah I think its just you myself. You got the same spec'd ram modules. They SPEEDS are the same between modules.

        • AdosHouse on 02/09/2018 - 19:22
          +2

          Yeah but with DDR4, anything over 2133Mhz is overclock speeds. So its possible the system isn't like the combo and has downgraded them to 2133. Though I highly doubt a normal person would notice the speed difference between 2133 and 2400 outside of benchmarks.

          OP, hop into your BIOS and see what the motherboard is running the RAM at. Screenshot or photo if possible.

        • AirJordan23 on 02/09/2018 - 19:27

          @AdosHouse: what MB is running? What do you mean?

        • JimmyF on 02/09/2018 - 19:36
          +2

          @AdosHouse:

          Though I highly doubt a normal person would notice the speed difference between 2133 and 2400 outside of benchmarks.

          I highly doubt anyone would notice a difference between these two when 'opening' apps as the OP claims.

          They have added a extra 8GB to the system, and claims it runs slower…….. :/

        • whooah1979 on 02/09/2018 - 21:37
          +18

          @AirJordan23:

          Mb is basic computer hardware jargon. Anyone that doesn’t know that shouldn’t play around with ram upgrades.

        • Hirolol on 03/09/2018 - 23:44

          @whooah1979:
          Tried to put ram in the floppy disk drive

      • Presence on 02/09/2018 - 19:19
        +2

        What is "system specific"? It's just marketing like when Toyota recommends a certain brand of tyre. It doesn't mean anything!

        • AdosHouse on 02/09/2018 - 19:23

          Not necessarily, when Ryzen first came out there was a lot of RAM compatibility problems until the MB makers added more sticks with BIOS updates.

          Of course the fact that its loading and opening programs says that it is compatible with the system, just maybe not playing nice with the other stick.

        • AirJordan23 on 02/09/2018 - 19:23

          This one will be just fine? I'm trying to find the specs difference between this two Kingston RAM KVR and KCP but I couldn't. The only thing I found out is the KVR valueram and the other one is performance RAM.

        • AirJordan23 on 02/09/2018 - 19:26

          @AdosHouse: yup that's what I thought. Maybe it's not pairing nice with the other stick or whatsoever

        • dcep on 02/09/2018 - 20:06
          +1

          @AirJordan23:

          it's not performance ram

          KCP is system specific ram certified for system builder like Dell

          they can be same spec as KVR

          run cpu-z see before & after , if the mem tab showing same frequency & timings , then they're the same

          ram compatibility issue may still exists on running dual channel on 2 different sticks , but more like system instability rather than placebo effect of "feels slower"

        • AirJordan23 on 02/09/2018 - 20:57

          @phunkydude: Thanks I'll try CPU-Z, I will let you know later.If it is not the same what do I need to do? Try to insist to MSY about it?

        • JimmyF on 02/09/2018 - 22:30
          +1

          @AirJordan23:

          same what do I need to do? Try to insist to MSY about it?

          Mate its a change of mind, you have no rights to return it to MSY. Simple as that.

        • AirJordan23 on 02/09/2018 - 22:37

          @JimmyF: the recommended one was from Kingston website not given by the staff from MSY. I found out about this after I bought and try to installed the RAM.

        • JimmyF on 02/09/2018 - 23:02
          +1

          @AirJordan23: Yes but you knew that when you accepted it

          He gave me a Kingston 16gb 2400mhz (KVR24S17D8/16) but the recommended one is (KCP424SD8/16) which they don't have in their store.

          So why did you take the Kingston when recommended one wasn't in stock?

        • AirJordan23 on 02/09/2018 - 23:12

          @JimmyF: I didn't know when I was in the store. I found out about the recommended one after I installed it in my laptop. When I was in the store I have no idea that's is why I ask the guy from MSY.

        • JimmyF on 03/09/2018 - 07:58
          +3

          @AirJordan23: ok, then MSY gave you what you asked for then at the time of purchase. You showed them the specs, they gave you RAM equal to the specs you showed them.

          Again, what is 'different' between the RAM you have and the recommended one? The spec sheets are the same.

          or is this like my dishwasher saying they recommend Finish dishwashing powder, doesn't mean it won't wash as good or better with another brand of powder.

    • magic8ballgag on 03/09/2018 - 07:58
      -3

      Not a chance for a change of mind then.

      I really don't think you understand the whole 'change of mind' clause, as it's clear that the OP hasn't changed their mind, but rather discovered it's not compatible.

      • JimmyF on 03/09/2018 - 08:04
        +10

        I really don't think you understand the whole 'change of mind' clause, as it's clear that the OP hasn't changed their mind, but rather discovered it's not compatible.

        I understand it completely, OP asked for ram module of xyz spec, a ram module of xyz spec was supplied. In this case DDR4 2400mhz non ecc RAM as per the specs the OP showed them on their phone to MSY.

        They got what they asked for, its not a change of mind.

        discovered it's not compatible

        Its not incompatible as you claim, its booting and working just fine. OP has since discovered some guide that recommends a different model module of RAM compared to what they purchased.

        Its most likely the same RAM with a different sticker on it.

        • magic8ballgag on 03/09/2018 - 08:25
          -6

          I understand it completely,

          Then why suggest it on two different posts when it's obvious that isn't the case?

          Its not incompatible as you claim, its booting and working just fine.

          Perhaps a poor choice of wording on my behalf; not fit for purpose would have been more appropriate.

        • JimmyF on 03/09/2018 - 09:51
          +3

          @Lorindor:

          Then why suggest it on two different posts when it's obvious that isn't the case?

          As the OP got what they asked for, cry all they like, MSY doesn't need to accept a return.

          not fit for purpose would have been more appropriate.

          In what way is it not fit for purpose?

          Its not incompatible as you claim, its booting and working just fine.

          MSY supplied what the OP asked for, being DDR4 2400mhz non ecc RAM as per the specs the OP showed them on their phone to MSY.

          Its what the OP asked for and is fit for purpose.

          This is a buyers remorse, not MSYs issue. MSY supplied what was asked for.

          The OP didn't ask for KCP424SD8/16 that they now want, they asked for DDR4 2400mhz non ecc RAM module. They got a DDR4 2400mhz non ecc RAM module from Kingston.

        • magic8ballgag on 03/09/2018 - 10:08
          -5

          @JimmyF:

          As the OP got what they asked for, cry all they like, MSY doesn't need to accept a return.

          'Change of mind' implies there were two known options before the purchase was made and they chose one of the two, but that isn't what happened.

          Its not incompatible as you claim, its booting and working just fine.

          The part/component may actually fit and work, but that doesn't mean it's fit for purpose.

          OP asked for replacement compatible RAM, which they received, but it's not what is recommended or optimized for their device.

        • MadazTheSkitzo on 03/09/2018 - 10:14

          [quote]I asked the MSY guy to give me a RAM that will be compatible to Dell Precision 5520 Workstation. He gave me a Kingston 16gb 2400mhz (KVR24S17D8/16) but the recommended one is (KCP424SD8/16) which they don't have in their store.[/quote]

          @Lorindor:

          what do you not get he was offered a close match saying th other was not in stock OP didnt have to accept the equivalent ram.

          and the new ram is probably fighting with the old ram as suggested bellow he needs to just run with the 1x 16gb stick

        • ronnknee on 03/09/2018 - 11:10
          +5

          @Lorindor:

          There seems to be a common misunderstanding with the expression "Not fit for purpose". It implies that the product itself is not fit for its intended purpose ie. in this case with the RAM is to store memory, not the consumer's purpose.

        • magic8ballgag on 03/09/2018 - 11:25
          -1

          @ronnknee:

          Well of course I was referring to the OP's purpose in this case, as there's no denying the RAM they purchased is capable of storing memory.

        • JimmyF on 03/09/2018 - 11:57

          @Lorindor:

          OP asked for replacement compatible RAM, which they received, but it's not what is recommended or optimized for their device.

          what is recommended has nothing to do with consumer rights. The OP asked for something and got it, The product is working. They had a choice to accept it or not. Consumer rights covered off.

          What you're saying is, I go to the supermarket to buy milk, they only have full cream brand xyz, so I buy it. I get home and reading a article it says you should drink full cream milk abc as its better. So I go back to the store and ask for a refund as the article says its better so I want that instead.

          The OP didn't ask for a model of RAM, they asked for a RAM module that was equal to xyz specs. They got that and its working. consumer rights are done and dusted.

        • ronnknee on 03/09/2018 - 11:58
          +1

          @Lorindor:

          Yes, that's why I'm saying it's not "Not fit for purpose" and you've misunderstood.

        • magic8ballgag on 03/09/2018 - 12:16
          -4

          @JimmyF:

          Consumer rights covered off.

          I never mentioned consumer rights once, so you can stop jumping to conclusions.

          You're literally trying to compare consumable dairy products to computer components, which is where this conversation ends.

        • JimmyF on 03/09/2018 - 12:22
          +3

          @Lorindor:

          I never mentioned consumer rights once, so you can stop jumping to conclusions.

          Yes you did, You claimed its not fit for purpose so can be returned.

          This 'statement' is directly linked to consumer rights.

          so you can stop jumping to conclusions.

          While you didn't say the words consumer rights, you did say it wasn't fit for purpose and can be returned aka under consumer rights. No jumping to conclusions.

          If its not under consumer rights, then how else can the OP return this product that isn't fit for purpose as you claim? Do share.

          You're literally trying to compare consumable dairy products to computer components

          No I'm trying to show how silly you are thinking you can go buy an item, take it home and then read some article saying xyz item is better and then jump up and down they won't do a change of mind return. Milk, RAM, whatever. The entire process is the same. So why do you think you can return OPENED now used RAM but unopened not used milk you can't?

          Which is what you're saying.

          OP got what they asked for the first time, it works fine. They have since read some other product is better and now having buyers remorse and wants to return it for a refund. Doesn't work like that.

        • magic8ballgag on 03/09/2018 - 12:35
          -8

          @JimmyF:

          This 'statement' is directly linked to consumer rights.

          Would you like to provide a source for this? As I'm pretty sure it's just a general phrase.

          you did say it wasn't fit for purpose and can be returned aka under consumer rights.

          Again, I think you're misunderstood, as I never said this.

          No I'm trying to show how silly you are thinking you can go buy an item,

          You're making a fair bit of assumption on my behalf.

          So why do you think you can return OPENED now used RAM but unopened not used milk you can't?

          Coles actually have a 100% satisfaction guarantee, which means you are entitled to a refund on any one of their branded products, even if it has been opened.

        • ronnknee on 03/09/2018 - 12:38
          +1

          @Lorindor:

          which is where this conversation ends.

          Convenient exit when you've been called out for sharing misleading advice.

        • JimmyF on 03/09/2018 - 12:45

          @Lorindor:

          Would you like to provide a source for this? As I'm pretty sure it's just a general phrase.

          Seriously? This is news to you….. umm ok then

          https://www.accc.gov.au/consumers/consumer-rights-guarantees…

          Products must also:

          be fit for the purpose the business told you it would be fit for and for any purpose that you made known to the business before purchasing

          So yeah, I wasn't jumping conclusions. You said OP can return as it wasn't fit for purpose and that is a direct example of a VALID return under consumer rights.

          But while your on the ACCC page also read this section, they say

          Consumer guarantees do not apply if you:

          got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it

          and this is the OP - what they got was fit for purpose and what they asked for. The OP didn't ask for a certain model of RAM module, they asked for a RAM module that was equal to xyz specs. They got that and is working. So fit for purpose and what they asked for.

          OP has buyers remorse, change of mind refunds don't apply. Simple as that.

        • magic8ballgag on 03/09/2018 - 13:00

          @ronnknee:

          Convenient exit when you've been called out for sharing misleading advice.

          The 'playing chess with a pigeon' quote comes to mind.

        • JimmyF on 03/09/2018 - 13:17

          @Lorindor:

          All that link proves is that it's also used in consumer affairs, and not directly linked to it as you previously stated.

          Ok then, on what grounds is the OP going to return an item that isn't 'fit for purpose'?

          I mean you're not wanting to use your consumer rights aka the law as your claim, so under what grounds are you doing a not fit for purpose return? The goodness of MSY heart? Well they already said no, so then what?

          You got on your soapbox to claim the OP can return it as its not fit for purpose, but you also got on your soapbox to say it wasn't a consumer rights claim.

          Or you just like getting on your soap box picking fights on the internet. Oh wait, winner winner chicken dinner and we're done.

        • JimmyF on 03/09/2018 - 13:19

          @Lorindor:

          The 'playing chess with a pigeon' quote comes to mind.

          Mate you're the pigeon for sure, that we can agree on.

        • magic8ballgag on 03/09/2018 - 13:36
          -1

          @JimmyF:

          I'm not wanting to or suggesting the OP should do anything, I was just correcting you on your incorrect claims.

          Or you just like getting on your soap box picking fights on the internet.

          Says that person that gets all high and mighty as soon as someone mentions the word return/refund in the forum section.

          Perhaps get more of your friends to back you up next time, then it might actually seem like you have a point.

        • JimmyF on 03/09/2018 - 13:38
          +1

          @Lorindor:

          I'm not wanting to or suggesting the OP should do anything

          bullshit, you said the OP can return it as not fit for purpose

          I was just correcting you on your incorrect claims.

          more bullshit

          Says that person that gets all high and mighty as soon as someone mentions the word return/refund in the forum section.

          The bullshit doesn't stop or in your case, I should be saying pigeonshit.

          I'm happy for people to return/refund when they have a LEGAL reason to. A change of mind, isn't a valid legal reason.

        • magic8ballgag on 03/09/2018 - 13:40
          -2

          @JimmyF:

          bullshit, you said the OP can return it as not fit for purpose

          Still waiting for that proof.

          The bullshit doesn't stop or in your case, I should be saying pigeonshit.

          Keep using your abundant amount of spare time to provide zero value to this wonderful site.

        • JimmyF on 03/09/2018 - 13:45

          Proof

          scroll up, its their for all to see.

          providing absolute zero value

          hahaha oh thats rich from you! What value have you added?

        • magic8ballgag on 03/09/2018 - 13:46
          -3

          @JimmyF:

          scroll up, its their for all to see.

          Nah, screenshot of me saying the things you've claimed.

          hahaha oh thats rich from you! What value have you added?

          I contribute to the site in ways other then debating in the forums all day.

        • illumination on 05/09/2018 - 14:41
          +1

          @Lorindor: lol I love reading Ozbargain forums for arguments like this. Absolutely hilarious.

          But I had to add something.

          'Change of mind' implies there were two known options before the purchase was made and they chose one of the two, but that isn't what happened.

          Really? Why can't a change of mind be, yesterday I believed I wanted to buy RAM. Today, I've decided I don't need it anymore.. so I want to refund it, i.e. I've changed my mind. There were no 2 options prior to buying, unless you're referring to the 2 options simply being to buy or not to buy?

          Coles actually have a 100% satisfaction guarantee, which means you are entitled to a refund on any one of their branded products, even if it has been opened.

          Therefore you acknowledge that refunding the milk is possible, but only because of this specific rule they have right? Otherwise, you can't draw parallels between the milk situation and this. Yes, JimmyF raised it, but for argument's sake then, make it a non-Coles brand one so you can't use the 100% satisfaction guarantee argument.

      • whooah1979 on 03/09/2018 - 08:24
        +2

        Op wants to exchange the item they purchased for a similar item. That is a change of mind exchange.

      • whooah1979 on 03/09/2018 - 08:32
        +2

        it's not compatible.

        Op has stated that the mobo boots with the new ram. The ram won’t past post if it were incompatible.

  • AdosHouse on 02/09/2018 - 19:27
    +6

    OP, remove the factory RAM and just run the new module, see if the speed is restored.

    How big is the factory RAM?

    • AirJordan23 on 02/09/2018 - 19:28
      -1

      Just 8gb 2400Mhz from Dell

      • AdosHouse on 03/09/2018 - 04:40

        Remove the 8gb factory stick and just run the 16gb stick, and run CPU-Z and see what it says about the RAM.

        What are you using the laptop for? 16gb is generally plenty for even a gaming rig. Only if you start running VMs, or start running memory intensive programs like testing software, graphical design, etc, do you need more than 16gb.

  • tsunamisurfer on 02/09/2018 - 21:28
    +15

    I asked the MSY guy to give me a RAM that will be compatible to Dell Precision 5520 Workstation.

    The number one rule of dealing with MSY is NEVER to ask them for technical advice.

    • AirJordan23 on 02/09/2018 - 21:39

      Alright, that was the first time I bought an product from them

    • JimmyF on 02/09/2018 - 22:30
      +1

      The number one rule

      The numer two rule is never ask for a refund for change of mind ;)

      • AirJordan23 on 02/09/2018 - 22:33

        Not a refund, a replacement of module if it's possible.

    • holdenmg on 03/09/2018 - 06:39

      MSY = FIGHT CLUB

      Same Rules… lol

    • Godric on 03/09/2018 - 19:02

      i try to not speak to them at all, just nod

  • khued on 02/09/2018 - 21:45
    +1

    flog it off on fleebay, and get the correct stick?

  • spackbace on 02/09/2018 - 22:39
    +9

    More importantly, does it work with TWAIN?

    • ronnknee on 03/09/2018 - 10:49

      M E T A.

  • Cheeper on 03/09/2018 - 00:23
    +4

    Put the 16GB stick in the #1 slot and do not insert the 8gb dell ram. Should prove that the new ram is ok or not.
    At least you have gone from 8gb to 16 so all is not lost.

  • MadazTheSkitzo on 03/09/2018 - 09:57

    this thread delivered

    did your ram packaging have a sticker enclosing the packaging

    I normally buy g.skill and i recon its just in pop open packaging meaning you can open and close it quiet easily

    • AirJordan23 on 03/09/2018 - 11:21

      Yup this one has sticker on it

  • [Deactivated] on 03/09/2018 - 10:19
    +6

    1) If the RAM is not supported by your motherboard, it wont load the bios and you will hear a beeping sound when you switch your system on. The RAM is therefore OK.
    2) An issue sometimes arises from mismatched memory sizes. You should not mix 16 gb with 8 gb. This can downgrade dual channel performance to single channel due to how physical addresses are mapped on separate memory modules.
    3) If the two ram modules are of different speeds, both the modules will run at a speed which is the minimum of the two.
    4) Adding more RAM wont speed up your system unless its constantly running on > 90 per mem utilization.

    • AirJordan23 on 03/09/2018 - 11:21

      Thanks for the advise

  • jerjergege on 03/09/2018 - 10:29
    +2

    You're using 16GB Stick and a 8GB Stick, Of course its (profanity) with your system, either get the same sticks, or remove one of them.

    Google search / Youtube: Tech quickie RAM

  • nickxau on 03/09/2018 - 11:01
    +8

    Your laptop probably runs best in "dual channel" mode, i.e. runs best when both slots have identical memory.

    As others have already mention:
    - Remove the old 8GB stick
    - Have the 16GB stick only in slot one (there should be markings on the motherboard
    - Test, if system runs better than expected (which it should) then that proves there's nothing wrong with the memory module.

    Options:
    1 - Leave as is with 16GB RAM.
    2 - Buy/save up to buy another stick of identical 16GB RAM to the one you have. Crucial advises that your laptop supports up to 32GB memory max.

    NOTES:
    Useful tip since you don't even know what MB means > make sure you only handle the RAM module by the edges only. Under NO circumstances should you be touching the grey/black memory chips themselves.

    Good luck!

    • AirJordan23 on 03/09/2018 - 11:19

      Yup that's what I did I just handled the RAM on the edges.

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