Can I Get a Refund? Ticketmaster Unauthorised Purchase

sixpointnine on 21/08/2018 - 02:45
Last edited 21/08/2018 - 08:49 by 1 other user

Hello guys,

I purchased tickets to RNB fridays for Melbourne's November show yesterday and I have noticed an unauthorised charge on my credit card. Had a few kids over and suspected that one of them used my card to purchase more tickets on my account. Immediately contacted my bank to tell them to cancel the card and that there was another order placed on my account. What are the chances of me getting my money back? I have not had this happen to me before and what further actions am I able to take?

Thanks

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Comments

  • [Deactivated] on 21/08/2018 - 03:18
    +8

    What are the chances of me getting my money back?

    About 6.9

  • hogwarts on 21/08/2018 - 07:20
    +2

    Why didn't you keep your card in a safe place, especially if people are around?

    • sixpointnine on 21/08/2018 - 09:47
      +1

      Wallet was on my desk didn't know this would happen especially in my own house

  • djkelly69 on 21/08/2018 - 09:29

    Is it two transactions for the same amount?

    • sixpointnine on 21/08/2018 - 09:50

      they are not for the same amount, came to realise yesterday night that I had another order that was placed. left my computer on and assumed somebody used it on my logged in account

      • djkelly69 on 21/08/2018 - 10:11

        So the kids randomly decided to buy tickets to the same event you had just bought tickets to?

        • sixpointnine on 21/08/2018 - 10:13

          Yes, I had the screen up on the computer once I had processed my initial order.

  • HighAndDry on 21/08/2018 - 09:36
    +2

    I have not had this happen to me before and what further actions am I able to take?

    Figure out which kid did it, obviously. Then talk to them/their parents. This is credit card fraud - that's not a minor thing.

    • sixpointnine on 21/08/2018 - 09:54

      I am still trying to piece out who may have done such a thing. It is alot of money wondering if the bank will be able to cancel the transaction and reimburse me. Should I contact ticketmaster to explain my situation or will that cause further problems?

      • HighAndDry on 21/08/2018 - 10:02
        +1

        Ticketmaster won't do anything, nor do they have any obligation to. Your bank might not even do anything, depending if you can convince them it wasn't your fault you left your credit card lying around in a way that anyone else could use.

        Honestly if your story is accurate you can definitely get the money back, it just depends whether your bank will require you to lodge a police report to substantiate your claim that it was fraud.

        • sixpointnine on 21/08/2018 - 10:11

          Should I contact the ticketmaster myself or wait for the bank's decision (they said could take between 10 to 45 business days)?

        • HighAndDry on 21/08/2018 - 10:23

          @sixpointnine: You can try contacting ticketmaster - it can't hurt. Just don't expect a resolution from them.

        • sixpointnine on 21/08/2018 - 10:24

          @HighAndDry: Thanks!

    • Xiaomi on 21/08/2018 - 09:58
      -5

      hen talk to them/their parents. This is credit card fraud - that's not a minor thing.

      LOOOOOOOL calm down jesus christ

      • HighAndDry on 21/08/2018 - 10:03

        Did you use friends' parents credit cards to buy stuff without them knowing when you were a kid?

        • Xiaomi on 21/08/2018 - 10:10
          -2

          Their children you worry ward, educate them. That's your job as a parent. If they are doing that, than that is on the parents. Secondly, how do we know that this is true? Something about this story sounds odd. Why would the kids jump on the computer and go through the entire checkout process, why not straight to YouTube like every other kid?

          During the checkout you need to input the CVV, how would a child know to go into the wallet, get the CORRECT card, turn it over and place those 3 digits in. Yeah nah, not feeling it.

          Perhaps an excuse to cover-up maybe?

        • Xiaomi on 21/08/2018 - 10:17
          -2

          Anyone that thinks this story adds up. You go to the Ticketmaster website and try and checkout, you need to select Dates / Times / Event, click about 3-4 buttons to navigate seating, head to the Checkout press Australia, click the payment option (about 3-4 options), input details delivery information, than the credit card number with CVV.

          Even if you're logged in you need to validate credit card information again, and still go through the seat planning, dates, times, event, etc.

          Questionable.

        • sixpointnine on 21/08/2018 - 10:18

          @XioamiGuy:I had left my credit card on the table once I had purchased the initial order and had tried to check if I had bought the best tickets that was offered to me at the time. Went out for a drink and checked my bank account last night and found that there was another pending transaction on my account.
          I only have one credit card in my wallet.

        • Xiaomi on 21/08/2018 - 10:20

          @sixpointnine: You could have refreshed the page, clicked back, done something that would trigger a double-payment? Why would you think it was the kids, it could have been your own wrong doing.

        • sixpointnine on 21/08/2018 - 10:22

          @XioamiGuy: As said previously, the transaction amount is a different from the initial transaction. There is another order on my account which was made 10 minutes after the initial order.

        • HighAndDry on 21/08/2018 - 10:22
          +1

          @XioamiGuy: Possibly, but I don't know how old the "kids" are. But if they're old enough to go through that process like you said, they're old enough to know that it's wrong to use someone else's credit card.

        • Xiaomi on 21/08/2018 - 10:29
          -2

          @sixpointnine: Make something up, explain that the extra order won you a PS4 / Xbox and you don't remember placing the order. Might entice one of them to own-up if that is the case, they may feel they won the price and their entitled to it.

        • sixpointnine on 21/08/2018 - 10:33

          @XioamiGuy: Not too concerned at finding out the culprit at the moment, what done has been done and I've told my cousin to pick his friends more closely. Looking to get my money back as the ticket order has not been processed.

  • JimB on 21/08/2018 - 10:17

    Who are the kids?

    • sixpointnine on 21/08/2018 - 10:20

      Held a little birthday party for my cousin and his friends came along. They are about the ages of 13-14

      • John Kimble on 21/08/2018 - 10:27

        Kids are getting in RnB a lot earlier these days…wow!

      • HighAndDry on 21/08/2018 - 10:40
        +1

        I disagree with XioamiGuy above, I think this is a good teaching moment for your cousin and all his friends - so this is what I would recommend. I'm not a child psychologist, teacher, etc, so take it for what it's worth.

        Tell your cousin what happened, ask him for the contacts of the kids who were there, drag them (figuratively) into a group conversation on some messaging app, and tell them you might be forced to report this to the police to get the bank to return the money. Then tell them that since they're kids and friends of your cousin, you obviously don't want to do this and would rather deal with it amongst yourselves, and that if the person contacts you privately, you won't tell anyone else so long they can resolve it.

        Honestly, if they're 13-14, they're not going to see any serious consequences for this one incident even if you report it to the police. The more important point is to drive home that it's serious so they don't keep doing the same thing when they're 16 or older, and actually face far worse consequences. And obviously so they might grow a little and be good people too.

        Edit: I do agree with XioamiGuy that you need to be 110% that this is what happened before you publicly make this kind of accusation though, and it couldn't have happened any other way.

  • John Kimble on 21/08/2018 - 10:30
    +1

    I would try and call Ticketmaster, ask for a manager and explain, see what they say. They would preferably not want a chargeback lodged against them, but in this situation it's not 100% clear you would win a chargeback anyway, so they might not care.

    You probably would get your money back from your credit card issuer if you jumped up and down enough anyway.

    • sixpointnine on 21/08/2018 - 10:35

      Thanks, been trying to get in contact with them all morning their lines are busy. I've already lodged a chargeback dispute with my bank. Never had to deal with one previously would you happen to know the process that I might have to go through to get my money back if they deny my claim?

      • John Kimble on 21/08/2018 - 10:38
        +1

        A chargeback is between the two banks. Your bank and Ticketmaster's bank. If it gets denied, then your next steps are escalate to your bank and then FOS, but it still doesn't mean you will win.

        To clarify my previous post, I meant if you are lucky, your bank might decide to give your money back and write it off, even if they lose the chargeback.

  • spackbace on 21/08/2018 - 13:07

    Sell the tickets for face value or a bit of a discount and they'll go quickly

    These shows sell out, I have no doubt you'd get your money back and save on a lot of hassle

    Just make sure the kid hasn't got a copy of them

  • redforever on 21/08/2018 - 13:20

    Are you able to see the ticketing details? Are they physical tickets? can you find out where it's being mailed to? or if e tickets, where are the tix emailed?

  • Ace Ventura on 22/08/2018 - 09:08

    Have you checked your browser history to confirm your suspicions that it was in fact one of the children?

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