This post is to complain about disingenuous pricing for a Dyson vacuum via the Good Guys eBay store.
On July 1st I came across the Dyson 214892-01 Cinetic Big Ball Animal Barrel Vacuum price at $699 + postage on the eBay store. On the same day I saw that the Good Guys would be doing a sale of 20% off eBay items. So, naturally I waited a day to take advantage of the sale item. The very next day, they had lifted the price of the vacuum to $899.
Surely this cannot be allowed?
I think this is straight up illegal actually. There has to be a window of 7 days or something if you're claiming that there is a discount compared to a previous price.
Could be wrong.
goodguys are not discounting the product, ebay is.
No, TGG are. It's a TGG promo.
@mun4: No read it again. Its a EBAY SALE….. Not a TGG SALE. EBAY is giving you 20% when you shop AT the TGG.
Your TGG receipt will be for the FULL PRICE.
Your PAYPAL receipt will show a EBAY VOUCHER applied.
PS Thanks for the neg.
@JimmyF: No, it's a TGG eBay sale. eBay and TGG together run the promo. That's what the eBay manager told me when I confronted them about price gouging (and got a refund through TGG).
@mun4: Nope, they told you wrong things. Read the terms https://pages2.ebay.com.au/Buyer_coupons/p20good
@JimmyF: That doesn't mean anything at all. It says nothing about eBay running the deal unilaterally.
@mun4: can you point me to the bit that says its ran by TGG? Your PURCHASE is with ebay.com.au.
See point 8, its a eBay coupon, not a TGG coupon ;)
points 11, 12 and 13 all say ebay too.
Again, look at the invoice. TGG charged you the FULL amount and EBAY provided part partment
It's a eBay coupon only as far as using it on eBay goes. eBay drew up the T&C doesn't mean eBay unilaterally runs the deal. They'd have to draw them up because it's their platform. Also, TGG never charged you anything. PayPal charged you. TGG INVOICED you.
If you wanted a refund because of the promo (e.g., price gouging), you talk to TGG. But if eBay ran the deal unilaterally, TGG wouldn't give a damn.
So, somehow eBay manager's wrong about their deal and you're right… Goodbye
It's a eBay coupon
This it is
TGG INVOICED you.
Yes they did, the full amount, not the discounted price
Goodbye
poor you, not understanding what is really happening.
It is illegal because it's a case of breach of contract if the item hadn't been in the catalogue. The T&C states:
"Discounts apply to current listed eBay prices. The Good Guys will not increase the eBay price of any product that is part of the promotion on The Good Guys' eBay store from 7 days before the promotion until it finishes, unless the price increase occurs at the end of previously advertised promotional activity in catalogues or supplier-funded promotions."
I think they get around this by saying it was 'previously on sale for $200 off RRP', went back to RRP, and then new sale @ '20% off RRP'.
Yup. There are (vague and unspecific) rules around falsely advertising sales, but in this case it's not even TGG which are actually advertising the sale - it's eBay.
Apparently both vendor and eBay set up the discount.
Had a dryer and fridge in my basket. At 10am the fridge went from $900 to $1100. Dryer stayed around the same so bought it. But found another fridge that was bit bigger, looked better, better reviews and proper brand for less.
Surely thats a misleading claim?
It's not TGG making the claim though - eBay is making the claim. But eBay isn't setting the price.
whats the misleading claim again?
This is one of the never-ending arguments/discussions that comes up about certain eBay stores at the beginning of every eBay sale.
My advice is, if you're after something in particular and think the total price (whatever that price may be - before or after sale or if it's their regular price) is a good deal, then just buy it!
Here's a couple of standalone threads relating to this "issue".
https://www.ozbargain.com.au/node/315693
https://www.ozbargain.com.au/node/151013
There's discussion and complaints about price-jacking in almost every eBay 10 or 20% off sale thread.
No, these are different. TGG's price jacking actually conflicts with their own T&C and constitutes a breach of contract.
No, these are different
What's different about it?
I also don't like how they don't have proper item specifics on their listings.
I'm just surprised that eBay allows this - particularly when it is this blatant. Afterall it affects the reputation of their platform and brand. The more it happens the less effective their sales will be as punters come to realise it's mostly just BS due to the price jacking.
agreed! Absolute price manipulation!
A 20% off sale isn't 'free' money and someone has to pay for that discount.
Yes, the marketing department does.
This post is to complain
No need to tell us, most of them are.
The advertised pricing ended the day before, so you're saying companies running promotions is not allowed?
You could have bought at the lower price the day before using PENNY5, but instead you didn't research the promotion ending time and just assumed they would continue to run it for that price.
Here we go again. If the item wasn't in the catalogue, they couldn't increase the price within 7 days before the promo without breaching their own terms.
You don't get it, it doesn't have to be in the catalogue, it only has to be "as advertised". That's the last thing I'll say about this ridiculous topic.
You really shouldn't give any more input on this topic and mislead others if you can't bother reading their terms properly.
We don't need more rules. Let eBay and TGG carry on with their business whatever and however that may be. No one is getting hurt.
You're smart. You checked. Now you know these guys are dodgy, vote with your wallet.
They've been pulling this trick for at least a year now. It's just much more rampant this time around.
Sure they can.
Regardless of sales, they can advertise a product for any price, and you can decide whether you want to buy or not.
You didn't want to buy at $699. The price is now ~$720. You can decide if you want to buy at that price or not.