Driver Refuses to Provide Evidence of Damage to Tesla

Basically my mother was driving our car and apparently gently touched the rear of bumper of a Tesla.

My brother was with her at the time and used his phone to take a pic of the Tesla's rear bumper which showed a little scuff. The woman driving the Tesla refused to allow proper examination. The collision is estimated at 1-2 km /hr and was really a "kiss", as she rolled into the other car. My brother says there was definitely no dent in the bumper and he doubts there was any paint damage.

The woman concerned has refused to show any evidence of the "damage" but apparently has a panel beater recommending the bumper being resprayed.
What should we do about the lack of cooperation with the other owner. She has shown no evidence that there is damage and for all we know is just trying to get a few shopping carpark scratches removed on us.

Of course if there is legitimate damage then my mother will pay the damage.

Comments

  • +22

    Post up the photo your brother took. That way proper opinions can be given.

      • +10

        Opinions of the damage.

        You might think it's nothing. But the thing you're failing to comprehend is that 1.5 tonnes of motor vehicle hit another 1.5 tonnes of motor vehicle at 2km/h 'according to you' and caused absolutely no damage at all - pending a photo from the person whom was hit. Even if there was a scratch the size of a hair, the other party has the right to have their car inspected and repaired by their insurance. Everyone is telling you to post a picture, because more likely than not it will highlight there was in fact damage and everyone in the thread will tell you what you don't want to hear.

        • -5

          what would be the point of that ridiculous scenario? Why would I waste my time posting a picture a damaged car. If you read my OP you would realise that my mother is more than happy to pay. All i am asking for is proof. from the woman and she refuses to. Surely you have to ask why she doesnt want to do that?

        • +21

          @razorack999:

          what would be the point of that ridiculous scenario? Why would I waste my time posting a picture a damaged car.

          You just answered your own question. The lady your mother hit is thinking the exact same thing and has no legal obligation to give you a photo, the same way you have no obligation to post up a photo here. End of thread.

        • +4

          @razorack999:

          Why she doesn't want to post a picture? Same as you. Don't want to waste time.

          Both of you think that it's a legitimate reason. You deserve one another.

        • +4

          @razorack999: Why did you make this thread then sorry? I was interested/sympathetic until I read this comment.

        • +3

          I agree with this completely and this just happened to me few weeks ago. I was on the receiving end and I was parallel parked and while I was inside my car waiting for someone the car in front just reversed into me at less than walking pace (it was a SUV).

          Got off the car to inspect the damage, it was more like a tiny mark like size of a hair, but I still got all the photos taken and swapped details.

          Took it to a trusted repairer and due to little paint coming off it will require a respray, so I just called my insurance to make a claim as I am not at fault and that's what my insurance are for.

          Repairer end up finding the inside of the bumper was cracked and needed replacing. Was told that just the cost of respray and replacing the grill which got damaged by the impact would cost about $2000. Now with a new bumper it would most likely cost $3000 +

          I wouldn't myself want to go through all these proof of the damage since there is no way I can do that with just the photos. There really ins't much to show other than the pictures which you guys have already taken at the scene.

      • +1

        We ca't see the car, we can see your picture… if we can't see your picture, what kind of responses are you expecting to get on this forum? at the moment we are just hearing your word against theirs… It sounds like you'll just have to refuse to pay and claim that there is no damage and ask for evidence of the damage. we can't really speculate though without your photo…

  • +41

    Why ask for advice and disregard any that doesn't suit your seemingly fixed opinion? Strange post.

    And plus to "post the photo"

      • +4

        Not trying to disregard. But there are assumptions being made that are not true ie that there is definitely damage.

        This is an assumption.

        You are assuming that we are assuming there is definitely damage. When all anyone has said is to post a photo so we can assess this situation ourselves and give you a valid opinion.

      • +3

        You said it would be so easy for a photo to be provided by the other party to you, so why can't you just easily show us a photo?
        Should take approx 1 min to block out plate in ms paint

  • +25

    Sounds to me like the OP has the typical lack of insurance that posters of these type of threads have, and is looking for a way out of it…

    • -2

      I see you have pre judged the situation

      • +28

        You're not giving us much reason to think otherwise.

        • why is that. i think I have explained the situation accurately and honestly, but people are jumping to conclusions . If you read my OP I /my mother am more than happy to pay the excess on my insurance but merely want proof of damage. Why is it that the proof of damage with a simple photo is too much to ask?

        • +2

          @razorack999: Well you haven't mentioned insurance at all, and that would be the logical first step, so it seems MynyMouqe was spot on. If he has incorrectly jumped to that conclusion then I would strongly recommend doing so.

          Otherwise, the whole thing just sounds weird. If you haven't been supplied with a quote for a repair then at this point the ball isn't even in your court. Wait for more information and go from there.

        • +1

          @razorack999:

          You never mentioned in the OP insurance at all, and the fact that you're stuffing around even talking to the driver makes it a reasonable assumption.

          If you have insurance - then use it. Tell them you dispute that there is any damage. You pay them to fight for you.

        • @razorack999:

          Just show us the photos…

        • -1

          @omgitzrick:
          I have insurance. It has a large excess , and I believe that the damage will have to be paid out of pocket and I have been driving for 25 years and dont want to alter my claims record- especially when it was not me driving.
          I agree its weird- she says she is too busy to send me a photo- yet she has time to get the car to a friendly panel beater. Everyone has a phone, and if you drive a tesla it will probably be an iphone/galaxy both of which are extremely easy to send a photo. She is acting evasive which gets my suspicions up.

        • +17

          @razorack999:

          You're forgetting that you hit them… if it was me in her shoes, I'd just have put it straight into my insurance, regardless of how much or little damage there is (and there is a good chance she's doing the same now) - even if it's a tiny scuff, it's a nice car, and until you hit it, it was undamaged. It's not her job to give you photos - you (your brother/mum) should have taken them at the scene if you felt you needed them. From what I read your brother did take a photo, which shows it scuffed - hence it's likely there is damage. The other driver does not need to settle for second best (i.e. touch up etc), and deserves to have their car restored to original condition.

        • -1

          @MynyMouqe:
          and if it is damaged then no problem. But whats wrong with asking for some verification? Insurance companys do it all the time- I am choosing to do this myself, whats the problem

        • +3

          @razorack999:

          At the end of the day, your mum hit her. There was at the very least, a movement of dirt - there will be scratches. A panel beater has advised that it's going to need a respray (i.e. professional opinion).

          If you have insurance, use it… even if it's to claim that you didn't do any damage, and that they're trying to rip you off, they will take it up on your behalf (and, if true, you won't have to pay any excess).

        • @MynyMouqe: There is like a less than 1% chance they get out of this paying no excess especially with it being a rear ender caused by them.

        • +1

          @qwerty:

          You're preaching to the converted - I am very confident that it's scratched.

          I've also been in the situation where I had a car rear end me, and they challenged it - if my car was not damaged (which it clearly was), then I would have had to pay excess, and they would not have had to pay excess.

        • @razorack999:

          I have insurance. It has a large excess , and I believe that the damage will have to be paid out of pocket and I have been driving for 25 years and dont want to alter my claims record- especially when it was not me driving.

          You have insurance or your mum has insurance ??

          Was it your car or her car that was involved?

          On one hand I ageee the Tesla driver is being annoying by not sending a photo. On the other hand they don’t have to and probably cbf dealing with someone screwing them around.

          Just wait for the quote to come in.

        • +14

          @razorack999:

          She has a Tesla because she is a busy person and doesn't spend her days bitching and moaning on websites meant for sharing bargains.

        • -1

          @knick007:
          My Car mother was driving

        • @Drew22: Show me the MONEY !

        • @razorack999: >Why is it that the proof of damage with a simple photo is too much to ask?

          Why is it so hard for you to show us a photo that your brother took?

        • @Drew22: yeah drew you da man!! I agree completely

    • +1

      I’ve been hit before by a driver with no insurance. I just gave it to the insurance company. Driver continually called me to negotiate a settlement and payment plan.

      The Tesla driver has full insurance and is just letting their insurance company deal with it and following their procedure. The driver doesn’t have to do anything more… just wait for the quote and then dispute it with the insurance company (not the driver).

      That’s why we have insurance… pay to make hassles like this go away.

  • +1

    Has the Tesla driver provided a quote from the panel beater?

    • not yet, but says there is one.

      • +3

        Sounds like she's trying to scam some cash out of you. Insurance won't do anything without evidence, so why should you? This line of thinking will stand up in court. You can't claim damages against someone when you have no proof of said damages.

        But seriously, crop out the rego from the photo and post it up. Otherwise you may as well just end the thread now as we're all providing opinions without the most important piece of evidence which you possess…

    • +3

      It was driverless.

  • +7

    My brother was with her at the time and used his phone to take a pic of the Tesla's rear bumper which showed a little scuff

    The woman concerned has refused to show any evidence of the "damage" but apparently has a panel beater recommending the bumper being resprayed

    The first point shows there is evidence of damage and the second point shows a professional's recommendation to correct the damage. What else is relevant here?

    • -5

      Trust me, the only thing that the photo shows is a dust imprint . If I thought that that showed damage conclusively then I would recommend that my mother pay up- as i originally stated. B

      • +11

        You talk like you have never dealt with insurance before. You were not at the scene so they don't care what you know. Next, they want your mother to make a statement. Next, they ask her to explain what happened trying to bait you to say you collided with the other car. Next, they just listen to words like "I slowly hit", " I bumped " , etc. Once they hear those words, they instantly get triggered, case closed, happy days for them. Now they finish you off with an "unfortunately…."

  • +11

    Also worth considering that the Tesla has a multitude of ultrasonic sensors under the panels and require repair to be undertaken by a certified Tesla repairer (this is the case in North America and Europe) a small panel damage can require more work than you think.

    • -5

      well that hasnt been stated- and until that has been mentioned we cant assume that

      • +16

        razorack999 pls. You’re lucky the car is a simple Tesla and not a Ferrari. You’ve got insurance for potential accidents, your mother has had an accident, use your insurance and just be done with the matter. If I was the Tesla driver and saw your attitude here, I’d definitely flick it over to my insurer even if I didn’t have to. You cause damage, you fix it - the end.

        • +2

          You still pay an excess to use that insurance, not to mention an increase in premiums for the following 3 years.
          You shouldn't be just using your insurance for an alleged dust mark.
          For all we know there is minor existing damage which they're passing off as damage from the collision.
          Just because a collision occurred doesn't mean there's any damage.
          I've been involved in 2 such circumstances (once on each side) where there was literally no evidence whatsoever of the impacts, and both times the decision was made on site to not pursue any damages.

        • @Viper8:

          Even if the scuff mark was existing, as it's a civil issue I'm pretty sure it's an "on the balance of probabilities" thing. Driver was rear ended at low speed and there's a scuff mark in that spot- it's pretty reasonable to assume the accident caused it. Maybe OP is unlucky and the driver is just using this to get a fix on existing damage. Unfortunately that doesn't really matter.

        • @Viper8:

          Most insurers, if not all, don't increase your premium if youre not at fault.
          You will not have to pay an excess if the other party was insured either.

          OP has already admitted fault so that's not an issue.

  • +1

    If it were me in your situation I would wait until I got the quote. Your mother rolled into another car so either she will have to pay the quote or you’ll have to take it to your insurance to sort out. There probably is an option to contest the damage in court but is it really worth it? I have never seen an incident where a car rolled into another and didn’t even leave a tiny scratch. Also we’d all really like to see the photo so we can have some more clarity on the matter. You can easily block out the number plate.

  • +1

    The woman concerned has refused to show any evidence of the "damage"

    They don't need to. Let the insurance companies sort it out.

    What should we do about the lack of cooperation with the other owner. She has shown no evidence that there is damage and for all we know is just trying to get a few shopping carpark scratches removed on us.

    Maybe, but you DID hit them, so sadly its a you against them. Again let the insurance companies deal with it.

    One of the perks of not stopping in time.

  • +3

    It's a tesla. Any repairs won't be cheap. Op, you better let your insurer take care of this.

  • +5

    Hard to believe you can touch another car and not have marks that need to be repaired/resprayed.

    • I've been involved in 2 incidents where exactly this has happened. One was a rear-ender at about 5km/h another a parallel glance at 60km/h.
      Believe it or not both times there was literally no damage whatsoever to the panels and paint.

  • +4

    Assuming you have insurance - let them handle the issue, that's why you pay them.

  • +12

    No matter how much damage you 'feel' was caused, if the panel beater advises that there is damage to be repaired then you're on the hook for it.

    To be honest, I'd probably do exactly the same thing if I'd shelled out $100,000+ for a vehicle and someone carelessly rolled into it.

    • Same here, could he structural damage to the bumper slight paint imperfections etc.

      Bumper resprayed or professionally detailed at least and you should fit the bill.

    • +2

      Oh hey, Joe blow off the street surely has more knowledge than a panel beater and motor vehicle damage assessor.. :/

    • And if no damage occurred during the collision, and the damage was instead existing?
      There needs to be proof from the scene of the incident.
      Without such you could go so far as to deny ever even being at the scene in the first place.

      You need a pic with both cars in the frame at the same time and additional pics with any damage. Sounds like this did not occur…

      • Without such you could go so far as to deny ever even being at the scene in the first place.

        Oh, right, so you're going to play that card - in that case how did the Tesla owner get OP's mother's details? Lucky guess?

        • That is proof/evidence from the scene of the alleged crash is it not? It was a generalized comment which I stand by. And it in itself only proves that you were there, not that any damages actually occurred.

        • nods… sure buddy…

      • Sounds like you're the sort of person who hits a car in the carpark, and drives off thinking "no witness no crime". Even suggesting that is very poor form.

  • +4

    Your belief in the magic powers of a photograph is misplaced.

    You can damage a car without creating a dent, just like you could fracture a bone in your foot from an impact without breaking the skin.

    Ask to see the info from the panel beater. They are the expert. If you don't like their panel beater, then the issue is the panel beater, not the lack of photographs.

  • +47

    Can we start another thread?

    Poster Refuses to Provide Photographic Evidence of Apparent Lack of Damage to Tesla

    • +11

      Yep… OP has ignored all advice and appears to have just come here for a pity party!

    • Yeah. Just read all the comments here hoping to see a photo of it.

      Quite disappointed. But the clinton reference made up for it haha.

  • +15

    CALL YOUR INSURANCE COMPANY
    that's why you pay them

    Stop bothering us with this crap.

    • You pay excess and additional premiums for 3 years for potentially pre-existing damage.
      Good for you.

      • +1

        Or don't be a shit driver and get lifetime no claim

      • you (profanity) up = you pay excess.

        end of story.

        If insurance company pays to repair existing damage then that's their problem.

  • +6

    OP, I also 'rolled into' someone at low speed. There was nothing on my car but the damage on the other car was around 5k. It was a really old Toyota Camry and I could probably buy them the same car with 5k. But the truth was, I rear-ended them, I didn't ask for a photo as evidence, just paid (really high) excess and got my insurance to handle them.

    Own up, stop stuffing around.

    • Point of difference being you obviously saw physical damage to the other car. Don't see how this relates to this specific case?

      • OP insisted that the damage was minimal if any. My point was it may seem so to you(at fault party) but the truth might be far off.

        • Agreed. However until evidence is produced from the other party of said damage, I personally would cease communicating with them, as there is no proof of its existence (panel beater doesn't necessarily count, he may be referring to damage in a completely different location: the side of the bumper for example, I'd ask for the photos they took - also lets not forget that the panel beaters quote has no been supplied: does it even exist???).

        • +1

          @Viper8:

          OP should just leave things to their insurer…

        • @Banana:

          So you're telling me that you would pay $500-$1000 in excess and another ~$100 in increased premiums for the next 3 years for damage which you potentially never caused? Because that's what it sounds like…

          Everyone on here seems to think that claiming against your insurance is free.

        • +3

          @Viper8:

          Have you read the post? OP admitted there was contacts between the cars. If you don't want to jack up your premium then don't cause accidents in the first place? If you're worried about being conned, invest into a dashcam….

        • @Banana:
          Have you? That alone means nothing. All that matters is whether there is any actual physical damage. I've been involved in 2 minor "crashes" where there was literally zero damage caused to either car and both parties agreed to take no action on the spot.

        • +1

          @Viper8:

          You may refer to the comment directly below. Unless OP could prove otherwise, it's likely to be his/mum's fault.

  • +8

    Well your mum is in a bit of a tight spot.

    • Let's say the Tesla Driver still decides not to give you a photo for the damage then proceeds to send you the quotation from the panel beater.
    • You/OP's Mum still on the defensive decides not to pay.
    • TD decides to use her insurance so that they proceed to retrieve costs from you.
    • You then decide to engage in your insurance.
    • Your insurance asks 'Did you rear end TD?',
    • "I gently touched the rear of bumper." 'So you rear ended her.'

    Pretty much is what I'm seeing.

  • Ask for a photo and then suck it up…

  • +33

    OP complained about the tesla driver refusing to send damaged photo and yet he himself is refusing to show us the photo his brother took. So ironic.

    • +2

      It's like rain on your wedding day.

    • Delicious irony is delicious.

  • +1

    The Tesla owner is not required by law to provide you with a photo. You have a photo already that shows the damage/scuff and all it does is to confirm the repairs pertain to the incident.

    All they need to do is give you a quote for the damage. You can ask for another quote and/or get your own mechanic or panel beater to assess to ensure the repair costs are fair and reasonable. However you cannot force the Tesla owner to do this.

    If the repair costs less than your excess and you cannot come to an agreement you will need to go through mediation or court. Which will cost you much more time and money.

    If the repair cost is more than your excess or if there is any scuff or damage to your car
    I would suggest you contact your insurance company who are the best suited to negotiate on your behalf and determine who is at fault and the reasonable repair amount. Your no claims bonus may not be affected since you weren't driving, and you can have your car repaired if there is any damage.

  • +5

    Hey OP time to take your mother’s drivers licence off her. 84 year olds hitting Teslas are not fit to be on the road.

    • +1

      I think age is a fairly valid argument considering it may have been 60 plus years since the OP's mother had any testing. I prefer NSW's laws for older drivers. Victoria doesn't seem to have any age related retesting.

      • +3

        Oh god this. So many old drivers who have no vision, no clue and are dangerous, but don't want to give up their "independence"

        They've made L and P platers jump through 100 more hoops yet the oldies can do whatever.

  • Doesn't matter how much damage is 'visible', the car was hit and that's that. Paint damage isn't always visible and may take years to show.

    Ever seen a car with half the paint peeling off the bumper? This is why. Your mother should DO THE RIGHT THING AND PAY.

  • +4

    something similar with my situation before but in this case I'm the driver at the front and got rear-ended by another driver.

    first of all, mine isn't a Tesla (or it's class) but still pretty expensive car and new. got hit by another VW Polo. While all i see on my bumper was various level of scratch marks etc; there wasn't even a broken light, the bumper took all the impact.

    From the outlook, there was not much damage and we took pictures etc. but after assessment from the servicing company; they show me various damages that's not visible and whole thing comes near to 5 grand. OK given it's premium cars, the parts are exaggerated. But the point is, impact don't necessarily clear even with photographic evidence. Honestly, if I was driving the tesla and in the same position, I'll listen to the panel beater and their recemendation.

    Just get your insurance to pay mate. Tesla, re-spraying the bumper probably means your mom is getting out easy…anything else the parts will be friggin expensive.

  • -3

    Wow, amazing reading this stuff. First there is nothing at all stopping you brother being a witness should the matter go to court ( which would be ridiculous ). He was there. It is up to the Magistrate ( likely in this case ) or Jury ( subject to Judges instruction - more substantial civil or criminal trial ) to decide on the credibility of the witness. They are actually pretty good at it as they see hundreds and hundreds of cases. A copy of your mothers driving and criminal record would be available to the Magistrate. He/She asks the questions. The magistrate would want to know the age, condition and value of the car. The idea is to put the person affected in the position they were before the accident. If it was brand new, unmarked etc and the scuff cannot be buffed out new paint may be ordered. The magistrate will want to see the photo. There will not be any assumption it has been altered in any way. Most later model phones location, time and date stamp the photo. Sure it cab be changed but that's not the starting point. If the other party is not prepared to show photos of their car that's not a good look but not fatal to their case. If it is a tiny scuff and the magistrate does not believe it has caused a drop in value of the vehicle a small amount of compensation may be ordered. make sure you have photos of your car and both be prepared to sign a stat dec that no repair work has been carried out to the bumper since the accident.
    Ask the other owner for photos and quote, if she won't provide them I would ignore her.

  • +3

    Op shouldn't post a thread asking for opinions, and then disagreeing with them all…

  • -2

    Just lie and say she reversed into you.

    • +2

      Its a Tesla, the dealer can easily grab data off the computer showing the gearbox position at the time of incident.

  • I'd imagine there would be expensive and delicate reverse sensors and maybe some other stuff at the back of the car

  • +4

    OP, you have no idea how easy your mum is getting off. Tesla repairs are next level expensive. Like reports of $30-40k for light panel damage. It's really easy to write off a Tesla in a small accident because of the insane cost of repairs. That would be $140k minimum.

  • +3

    Yeah as above Teslas costs upwards of $150k. I'm pretty sure nobody would own a tesla and get hit would not be claiming with their insurance.
    Because even a slight scratch could cost upwards of $30k. I got hit by a p plater who slightly dented my car and she didn't have insurance. The total cost to fix a slight bump was $20k and my car wasn't worth as much as a Tesla. If you don't have insurance, this would be the biggest lesson yet.

  • +2

    2km/h is slower than walking. How did your mother not have enough time to stop at such low speed?

  • +1

    Where is this photo, Can you upload it?

    • +1

      topic is useless without the photo

    • +1

      OP refuses to upload photo. Refuses to listen to advice as well. Not sure what OP wants?

  • Tldr comments.
    The Tesla's paint was 'scuffed' by your words after the accident. This is 'damage' to be repaired. The repairer has quoted a respray which is the only way to fix scratched Paint.
    The burden of proof is not on them to prove that you were the cause of the damage seeing as your mum has admitted to hittig them.
    Would they have a scuff on their bumper had your mum's car hit them? If not then your party is responsible to fix the Paintwork

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